We currently recommend natural gas plans from CenterPoint Energy Services and Constellation

Happy til the end

(3.6 / 5)

  The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee.

BGWatson
April 11th, 2018

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Billing Department is Horrendous and no means to contact corporate Hq to discuss

(3 / 5)

  We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.

The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.

Kate
November 28th, 2017

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Ok

(3.4 / 5)

  I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon.

Disappointed
March 1st, 2017

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Billing Debocal

(3.2 / 5)

  In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.

Terri Williams
June 4th, 2014

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prices floating up why?

(3.2 / 5)

  Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????

Jo
January 23rd, 2014

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Prior customer for 5 years

(3.6 / 5)

  I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.

Eli
January 21st, 2014

Hi Eli! We're glad to hear that you had such a great experience with Green Mountain Energy. Give us a call or go online when your current contract is up and we'll help you find a renewable plan that works best for you. We're looking forward to having you back in the Green Mountain community real soon!

Green Mountain Energy Responds February 20th, 2014
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IT"S NOT ABOUT PRICE!

(3.8 / 5)

  I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.

Jamal
September 10th, 2013

Jamal, thanks for your post. We appreciate you joining us on our mission to change the way power is made.

Green Mountain Energy Responds September 13th, 2013
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They're alright

(3 / 5)

  Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.

Lori
August 18th, 2013

Hi Lori, we would certainly regret losing you as a customer. Please call us at 866-785-4668 to learn about our alternative rate plan options.

Green Mountain Energy Responds September 12th, 2013
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After 7 years, time for a change

(3.4 / 5)

  Been using since 2006. Introductory rate brought my bill down considerably, but after about three years I noticed on average my rate had crept up to about $0.18 / kWH. When I called at renewal time, I was able to request and receive a much lower rate that is typically offered to new customers only, so I have stayed with them for another 3 years, going thru the same "call and request procedure" every 6 months. Now it's renewal time again and I was told that I could no longer receive the lower rate, so I am planning on switching. For a company with a simple philosophy and only 100% renewable plans, I wish they could keep things even simpler by offering their lowest possible rate to returning customers.

Tree hugger
May 5th, 2013

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Green Mountain is fine but nothing special

(3.3 / 5)

  The online system works well but other than that the company offers
mediocre service (but orders of magnitude better than Amigo
energy....that company is horrible at best).

Mark
January 13th, 2012

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Okay considering but decent

(3 / 5)

  I have been with Green Mountain since 2004
which included 3 moves and 2 hurricanes. I
would have to rate my service at a 7 on a scale
from 1 to 10. I have had troubles with my
billing in the last 2
months but before that it was fairly smooth. As
long as you make notes of who you spoke with
and when regarding billing issues when you call
then, they usually correct their mistakes.
When I first signed up for their service in
2004, their customer service dept was horrible
but the past 4 years they have improved in
regard to politeness and experience. When I
scheduled my last move which
was to my first home, they sent me a small
plant with a letter congratulating me on my
purchase, which I thought was nice. Not sure if
other companies do that.
Their rates are slightly higher than others, I
am currently at $.11 @ 1000k fixed rate for
12mnths which is similar to other offers right
now. Summary: Good Choice

Jason Turner
October 7th, 2011

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They need to improve their customer service

(3.7 / 5)

  Green Mountain Energy offers great solutions for pollution! That is really Good! However their customer service sucks! If you like being green and are okay with paying on line or not having to talk to someone, you will like them.

Sarah
September 6th, 2011

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Green Mountain is Great

(3.4 / 5)

  Green Mountain has always done what they said they would. Great customer service extremly nice and understanding, eventhough they charged me a $20.00 fee for sending out a letter. Ouch!! That taught me to never be late again. Green Mountain works for me. I have been a customer for over five years.

Andre Jones
March 29th, 2011

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Not happy

(3.3 / 5)

  Switched to Green Mtn in 2008 right in the middle of the tremendous gas price increase. Rate was good at the time, 16.9 per K/wh. Can now get around 11.5 to 13.0 Problem was their incentive, $50 gift card after 2 months of service, with no late payments. I fulfilled the requirement and was told after the two months that 'we no longer have that incentive'. How convenient!!! Called cust ser and was told gift card is on it's way, never received. Bye bye Green Mtn.

Jeff Moronko
June 27th, 2010

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Green Mountain Energy

(3.4 / 5)

  The service was wonderful and it was nice to do somthing good for the earth but the price will probably keep me from being able to sign up with them again any time soon.

kris
March 31st, 2010

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No problems but pricey

(3 / 5)

  They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice

Energy Thrift
March 19th, 2010

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Not what I expected.

(3.4 / 5)

  I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates.

Denise Ellis
November 4th, 2009

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Green Mountain Energy - The Cleaner Choice

(3.8 / 5)

  Green Mountain Energy is the largest retail provider of cleaner electricity in the nation.
Last month I used 1,954 KWh of electricity which is the equivalent of 416 pounds of carbon dioxide emissions avoided and 463 automobile miles not driven.

I absolutely recommend Green Mountain Energy to others.

Stephen Veal
August 14th, 2009

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Solid Elec Company

(3.5 / 5)

  I've had green mountain for several years now. I like them as a company, they send cool emails and have fun things going on. My biggest gripe would be their "My Account"and not being able to sign up for automatic payment there. I had to remember each month to login (with their impossible password) and pay. But, when I had to call their customer service dept, they were always super nice and helpful.

Steph
May 29th, 2009

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Green Mountain

(3.5 / 5)

  Good green plans

Richard Jessup
April 29th, 2009

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