The best review categories for SFE Energy are the order experience, rated at 4.2 out of 5, and their billing & account management system, rated at 4.2 of 5.
  — Patel
Sales Lady at my door
 I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me un... 

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Sales Lady at my door

 I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me understand my utility bill better. She asked for my bill which I didn't mind getting since she said that is why she was here and she broke down my bill for me and showed me what all the rates are and meant, I found her very helpful. She then went on to explain to me what SFE energy offers and that I had options when it came to utility rates which I didn't know until now. I decided to sign up as it looked like it would help me and she said we would have to do a verification call to complete the enrollment and other details to confirm my account which was reassuring . Overall I found my experience with her very helpful and she was straightforward, very patient explaining everything to me and wasn't trying to push me to sign anything which I found comforting. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
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  — Hammad
Sales Lady
 I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me un... 

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Sales Lady

 I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me understand my utility bill better. She asked for my bill which I didn't mind getting since she said that is why she was here and she broke down my bill for me and showed me what all the rates are and meant, I found her very helpful. She then went on to explain to me what SFE energy offers and that I had options when it came to utility rates which I didn't know until now. I decided to sign up as it looked like it would help me and she said we would have to do a verification call to complete the enrollment and other details to confirm my account which was reassuring . Overall I found my experience with her very helpful and she was straightforward, very patient explaining everything to me and wasn't trying to push me to sign anything which I found comforting. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
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  — James
Good experience
 Had a lady knock on my door and explain options to lock in my electricity rate, overall good experience and hopefully will save some money 

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Good experience

 Had a lady knock on my door and explain options to lock in my electricity rate, overall good experience and hopefully will save some money 

Plans, Rates, and Promotions :

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Likely to Recommend :
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Customer Review Summary

5 Star Reviews
 
25%
4 Star Reviews
 
50%
3 Star Reviews
 
0%
2 Star Reviews
 
0%
1 Star Reviews
 
25%
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  — William Fraser
Good Option for Natural Gas Price Protection
 Locked in to one monthly fee for my natural gas which cover me up to 750 therms per year which in California ias about all I use. 

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Good Option for Natural Gas Price Protection

 Locked in to one monthly fee for my natural gas which cover me up to 750 therms per year which in California ias about all I use. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

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12 Month Fixed Rate


$0.410
per therm
12
month term
more info

12 Month Fixed Rate


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Rate Plan Summary

Pricing
Rate :  $0.410




  — William Fraser
Fixed Rate

 Had a sales rep knock on my door and explain to me about fixed rates which I wasn't aware are an option so I signed up to protect myself. 

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Fixed Rate

 Had a sales rep knock on my door and explain to me about fixed rates which I wasn't aware are an option so I signed up to protect myself. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of SFE Energy

Our analysis of SFE Energy

  — William Fraser
Good company to lock in rates with
 Some one knocked on my door and explained why locking in a fixed rate is good over time so I signed up with SFE energy. 

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Good company to lock in rates with

 Some one knocked on my door and explained why locking in a fixed rate is good over time so I signed up with SFE energy. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
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24 Month Fixed Rate


$0.365
per therm
24
month term
more info

24 Month Fixed Rate


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Rate Plan Summary

Pricing
Rate :  $0.365




Ohio Energy Ratings

score for SFE Energy:


( 3.2 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Dj
Beware!
 all my dealings with this company have been nothing but dishonest. a man showed up at my door on a fri evening after dark wearing a peco hat and jacke... 

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Beware!

 all my dealings with this company have been nothing but dishonest. a man showed up at my door on a fri evening after dark wearing a peco hat and jacket. he said he was with peco and that peco was changing their energy supplier to sfe. he said i needed to sign a form to continue receiving services. he then stated that for some reason my paperwork was missing my account no. and he asked for an old bill so he could complete the form. he made a telephone call on his phone and then asked me to read from a card that said sfe is an energy provider. last he said peco would plant a tree to thank me for my time. my mistake for not reading the form. it was dark, i was tired, and i believed the guy was from peco. turns out he completely misrepresented who he was with and why he had come. unbeknownst to me, i had signed a 3 yr contract to switch my gas and electric to sfe. i called their customer support and was told by 2 reps that the service had not yet been switched and that all cancellation fees would be waived. that was not the case. i received a bill from sfe for $90 for cancellation of the electric portion and so another call to customer support. this time i was told i would also receive a $90 bill for the gas cancellation and i would be taken to collections if i did not pay. i called yet again and was told by another rep that management had tried to call me and that they were unable to reach me--i have no missed calls on my phone. last, i submitted a negative review on sfe's site and they did not post the review. management is now to call tomorrow. no legitimate company with any integrity would operate like this. and after googling sfe, i can see that their door to door sales force has been preying on the inexperienced, elderly, etc for yrs. amazingly, sfe allows the misrepresentation to continue and then charges exorbitant cancellation fees when the scam is figured out. 

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  — Mona Orsini
CAUTION
 This company came to me door and assured me that if I move I could easily cancel this service with PECO. My husband was transferred and we moved out ... 

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CAUTION

 This company came to me door and assured me that if I move I could easily cancel this service with PECO. My husband was transferred and we moved out of state. I called SFE gas company and they denied this stating I would get billed for cancellation fees. I sent them a verification document where I moved and they still insist that extra fees for cancelling before contract ended (4yrs) would apply. CAUTION --Do not use or recommend this company 

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Updated: 01-22-2019
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