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Updated as of July 8, 2026
Recent Good Review from Brooke Zavala
A very big THANK YOU!
| I had a technician out to my Wickcliffe Ohio residence this evening and I just wanted to take a moment to tell him how grateful I was that he was there. He was so helpful and gave me a lot of great information. Earlier that day I attempted to light my pilot by myself and got blasted in the face, burns on my face and my hair was singed. I was really shook up after that. Fire department came, medics were there and then the dominion gas guy came, I think he said his name was Ron or Don I'm sorry I cannot remember but he was so polite and genuinely cared about what had just happened. He insured everything was safe and gave me some great safety tips. Thank you so very much! He was truly a blessing in that moment | |||
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—
Brooke Zavala
from
Wickliffe, OH
on
February 16th, 2024
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
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A very big THANK YOU!
| I had a technician out to my Wickcliffe Ohio residence this evening and I just wanted to take a moment to tell him how grateful I was that he was there. He was so helpful and gave me a lot of great information. Earlier that day I attempted to light my pilot by myself and got blasted in the face, burns on my face and my hair was singed. I was really shook up after that. Fire department came, medics were there and then the dominion gas guy came, I think he said his name was Ron or Don I'm sorry I cannot remember but he was so polite and genuinely cared about what had just happened. He insured everything was safe and gave me some great safety tips. Thank you so very much! He was truly a blessing in that moment | |||
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—
Brooke Zavala
from
Wickliffe, OH
on
February 16th, 2024
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Dominion turned off my gas without notice in the Winter.
| I pay my bill automatically, so this was not a payment issue. One day I came home and it was cold in my house. I contacted a furnace repair company and they said I needed a new part that would cost 700.00. Luckily the part was not in. I spend the night at my neighbor's house. The next morning I walked across my lawn to go inside my house and THEN I noticed a turn-off notice. It's on a door that no one uses. EVEN the furnace repair man did not use the front door. I contacted Dominion and they will not refund me the 120.00 service fee for the furnace repair man. If they had CALLED me to let me know they were going to change the outside meter, I would have made plans or scheduled this type of service on a day that I was home. I also think it's illegal for the gas company to turn off your gas in the winter. I wish there was another company other than Domino...I would have them service my ga | |||
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Dominion Turned Off My Gas.
from
Willoughby, OH
on
January 31st, 2024
Most Recent 1 Star Reviews
5 Customer Reviews Written Overall
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Thank God or reliable company is taking over these jackasses
| Shut my gas off for $114 Bill what a bunch of worthless I'm glad it's being taken over by somebody else never before is anybody deserved a better company buy out then Dominion at least maybe this way we'll get some company in here that's worth a damn | |||
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—
D Gerger
from
Apple Creek, OH
on
April 5th, 2024
Internet Sign In Down For Months
|
I have been trying to sign into my dominion account in Ohio for almost 2 months. I have tried to call to report this but I have been on hold for multiple hours and unfortunately with my job I cannot sit on hold. I have also submitted online customer service request forms that have gone unanswered. I believe my account was supposed to be set up on auto pay, but I have not seen the charge come out of my account for the last two months. I do not understand what is going on but the error message that I keep getting is We were unable to perform the action you requested due to a system issue that we are actively resolving. We are very sorry for this inconvenience, please try again later.
I am so afraid my gas is going to be shut off OR once you fix your login errors the insane late fees or whatever else is going to be astronomical. How can such a large company have an IT issue for this long?! |
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—
Marissa
from
Cleveland, OH
on
March 18th, 2024
Worst company
| They were mailing my bill to wrong address(different appt), and shut off my gas in winter. I thought the bill must be outrageous, nope. The shut it off for 150 $ . IN THE WINTER. I have children. Maintenance or whatever said they came out Friday and knocked on door of 3 appt house. I have a BIG door bell, they all lie. It's now Monday, and they can't come out until Thursday. Temperature is 20 degrees. Would wish this on worst enemy. If you can get different services please do. They don't care about people, as long as they can make their money. I hate it here. Take care. | |||
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—
Westside Cleveland Resident
from
Cleveland, OH
on
February 19th, 2024
$175 winter activation fee
| BEWARE!! These crooks only tell you after youve spent your last $175 on paying the activation fee oh, Im sorry but theres an additional $256 you need to pay first. My last $175 out the window. Dominion sucks so BEWARE | |||
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—
Ksmys
from
Cleveland, OH
on
January 16th, 2024
Terrible company
| Was given a 12-4 window after week of run around and they showed up at 9 56.now being told its my problem and have to put in other order and miss more work for them to be here for 3 minutes. Automated system is terrible either pushes you into setting up new order or hangs up on you very hard to get to customer service.There should be option for 0 stars.will be taking cold showers untill i find new provider | |||
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—
Drop Dominion
from
Cleveland, OH
on
September 11th, 2023
