Dominion Customer Reviews

The best review categories for Dominion are their plans and pricing, with an average of 1.3 stars, and the order experience, with an average of 1.3 stars.

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Recent Good Review from Jean

Resolved

My son, who lives in Texas, owns a condo in Reminderville ohio call Dominion to have gas turned on at his condo was given a time for arrival and a call when the person would arrive of 15/20 minutes, I arrived in 20 minutes the service person Name David was at the door when I arrived, he was very proffesional and helpful. wanted you to know he is an asset and represent you company impressively. His name is David. The date is 2/27/19 My name is Deloris Jones 330 2325723. Thanks

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jean from Twinsburg, OH on February 27th, 2019

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Resolved

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jean from Twinsburg, OH on February 27th, 2019

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

My rate has gone up from $3.19 to $5.42 and I want to know why?

Why wasn't I notified that my rate was going up from $3.19 to $5.428? I am a senior on a very fixed income. I had relocated to Ohio where the billing system on utilities really needs an overhaul. I received nothing telling me my rate was going to increase or that I had to pick a supplier for my gas.

Plans & Pricing
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Likely to recommend

— Dwell from Youngstown, OH on November 9th, 2019

Most Recent 1 Star Reviews

8 Customer Reviews Written Overall

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Worst service so far

We just got a new house and we have had to wait 5 days for them to come out. We have had no hot water, no way to cook, no heat, nothing. We missed them by 5 minutes and they didnt seem to care that we had to take a kid to school. They were rude on the phone and are making us wait another day. If they wouldve done their jobs I wouldnt of wrote this review.

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Likely to recommend

— Anonymous from Barberton, OH on May 18th, 2021

Crooks

They tell us a small business that has been closed since March 1st, that we owe $500 and there is no help. Pay the bill or else. We have been making small payments to catch up but they still disconnect anyways. After it has been disconnected, they offer some help but no explanation on why the bill was so high while nothing was on. Had to pay $300 to get gas back on there goes my heart and diabetes meds and now they will work with us a little.

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Likely to recommend

— CJM from Mentor, OH on September 30th, 2020

Pathetic

Billing i would rather burn the furniture in my house than have this bunch of incompetence supply my house with service.
no stars, giving them would mean they did something right. I rest my case .....wont post unless you specify how many stars

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— Pissed Off from Akron, OH on July 27th, 2020

Exceptionally poor service

They are little more than welfare robots and little wonder why they are bankrupt even with a monopoly. Its a shame that we dont have choices.

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Likely to recommend

— Ripped Off from Aurora, OH on June 17th, 2020

Dominion

Called to start service, woman I spoke to originally was awesome! The day my service was scheduled to be turned on the buzzer to our apartment was learned to not be working. So the service person left. I called to reschedule and asked if the service person could call when they arrived so someone would know to buzz him in. They told me no, the only call I would receive would be the automated one. I said okay, so how long after that automated call should I expect the service person to be here. They responded, could be 5 minutes, could be an hour. I then asked, can I speak to a manager?, the representative responded, you can, but not about that. I have never experienced such poor customer service in my life! I am trying to find all other options for gas service in My area, even if it involves paying more to avoid giving a dime to this company!

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— Leah from Lakewood, OH on May 5th, 2020

1 Day of Service has a flat rate of $30

Payed my final Bill (For an entire month) and canceled the service 1 day late and I was charged another bill for $30. Called to see if they would remove the charge and was told they are not able to do that. Ridiculous on all accounts. I had to essentially pay an extra month of service for someone to read the meter of 1 day of usage (when I wasn't even living there). Try to use someone else if you are able to.

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Likely to recommend

— Anthony Bali from Akron, OH on March 23rd, 2020

Rate hike

I just noticed that my rate per mcf base went from 3.65 to 5.72 and I would like to know why I wasn't notified of this change in rate . Thinking about cancelling yor services , because I can get better rates elsewhere !

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Likely to recommend

— Angela Pearson from Youngstown, OH on December 28th, 2019

Dominion Energy Solutions ripoff

This company was allowed by the courts to take over my account with another supplier at a fixed rate when the original company went bankrupt. Dominion Energy Solutions never notified me that the rate was going from fixed rate pan to a variable rate plan. The rate doubled and I proceeded to change to another suppier. The customer relations would do nothing about the 3 months of over charges. It just reminds me that deregulation of these energy suppliers provides for more choices, but many, like Dominion Energy Solutions are just out to gouge the public. Shame on the bankruptcy court for allowing this corrupt company the ability to gouge the consumer.