XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Rating of XOOM Energy


OH Energy Ratings's Bronze Tier providers are solid retail natural gas providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.

Rating Overall
3.45
Communications
4.35
Community
4.06
Market Perception
3.44
Operations
3.58
Products
4.33


All XOOM Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
$0.979 / ccf
7.3% under market rate
Compared to the current Columbia Gas rate of $1.0558 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.819 / ccf
22.4% under market rate
Compared to the current Columbia Gas rate of $1.0558 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.939 / ccf
11.1% under market rate
Compared to the current Columbia Gas rate of $1.0558 / ccf
$0.00 monthly recurring charge

XOOM Energy Plan Summary

Total Plans

3

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Customer Reviews of XOOM Energy

Reviews Overall

36th place
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Most Recent XOOM Energy Reviews  


Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX


4-5 Star Reviews: 12 (12%)



Xoom energy is great!

Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include.

Alicia from Leetonia, Ohio
April 15th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (2%)



Unfortunate Problem

Ive been a customer with Xoom for 3 years. Unfortunately I have to say that on my last move and switch over my lights were disconnected after 2 weeks only to find out that my lights were not switched over properly and no one could solve my issue and Im without lights for 24 to 48 hours after being on the phone for almost 2 hours of unanswered questions. This sucks for a loyal customer of 3 years of service. I was told that I had to wait on a release order because of the tenants before me witch should have happened at the time of my switch. There goes my food and its cold.

Sad situation from Texas
February 25th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 15 (15%)



Initial promotion price great...long term savings not so much

If you are interested in having a bill you have to pay monthly anyways help a charity then Xoom is a great option. It allows you to pay a bill you'd normally pay and donate to a cause you may care about. If you are interested in saving money then the only time you'll end up doing that is during the introductory offer on their flex plans. I had both gas and electric with Xoom and after months of comparing I found I would have been paying about half by simply going with my local supplier for electric (on both regular and 100% renewable plans) and there were many other options for better pricing on gas. I could have donated to the same charities Xoom participates in with the money I was saving monthly using a different supplier...probably could have donated more than what Xoom was from just my bill.

Brooke from Columbus, Ohio
October 22nd, 2018

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 81 (79%)



Horrible

Stay away! They offer you low price to begin with then when your contract expires they send No notification and charge your triple the amount. When I noticed the charges they said they would refund me and start me back on the low rate. I however have not seen that refund and was again charged more than I agreed. I have been calling the company for 4 months asking where my refund is and no one there seems to know anything. All they keep saying is someone is reviewing the account and will call me back in 24/48 hours. I have never been called back. I keep calling and getting the same answer.This has been going on for months. This business is a joke. What money you think you are saving at first they will get back from you once your contract comes up. STAY AWAY HORRIBLE!!!!!!!! I cant stress this enough Horrible!!!!!!

Upset from Chagrin Falls, Ohio
May 11th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

XOOM Energy News  


The Electric Rate Affair At Middletown
Hastings' Intolerable Electric RateWith apologies to Dame Agatha Christie this April Fool's Day, we follow Capt. Hastings as he puts the case of his intolerable electric rate into the hands of Detective Hercule Poirot!It was with some trepidation, albeit fleeting hope that I came upon the d...

Shop Stable Electric Plans For Uncertain Times
Keep Your Future Flexible While SavingDon't panic about rising energy prices! Shop these stable electric plans and lock in lower electric bills!Saying the "world is a little bit crazy right now" would be the understatement of the decade. Between Covid-19, The Great Resignation, Ohio consum...


XOOM Energy FAQs  


What is the cheapest plan that XOOM Energy has?


The cheapest plan XOOM Energy has is SureLock 24, with rates starting at 0.790. This is a 24 month plan.

Where can I order XOOM Energy electricity?


XOOM Energy has electricity plans in Connecticut, New Jersey, Illinois, Ohio, New York, Rhode Island, Pennsylvania, Massachusetts, Maryland, Maine, and New Hampshire

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in California, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Michigan

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.7 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.



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