American Gas & Electric (AG&E) Company in 1906 formed as a holding company to take control of smaller electric utilities held by the financially troubled Electric Company of America. These 23 utilities included nine utilities in Pennsylvania; four in New Jersey; and two each in New York, West Virginia, Illinois, Indiana, and Ohio.
One of the Ohio companies that AG&E planned to expand quickly was the Canton Light, Heat, & Power Company. In April, 1907, it merged with Central Heating & Lighting Co. and the Merchants' Heat, Light, & Power to form the Canton Electric Company. In September, 1917, the Canton Electric merged with the Ohio Light & Power Company to become the Central Power Co. When three more companies were absorbed in in 1919, the company reformed into the Ohio Power Company. By 1928, the Ohio Power Company swallowed up 24 more companies and by then served 350 Ohio cities and towns. One town that it did not serve was Columbus.
Electricity service in Columbus had long hung on the wires of interurban and street railways that generated electricity to power their engines and trolleys. The Columbus Consolidated Street Railway began operations in 1891 and soon brought together all the other trolley companies in the Columbus Street Railway Company. When it acquired an electric utility, the company changed its name to the Columbus Railway & Light Company. By 1903, the company reorganized into a holding company called the Columbus Railway Power & Light Company (CRP&L) and acquired both the Columbus Railway and the Columbus Edison electric utility. This made it a very attractive fish to larger multi-state utility holding companies.
In 1924, the giant Continental Gas & Electric Company (CG&E) not only bought CRP&L but consummated a huge merger deal to fold CG&E into the mammoth United Power & Light Company street railway operations. A decade later, under growing scrutiny from the Public Utility Holding Company Act, CRP&L was consolidated with Southern Ohio Electric Company and Adams County Power & Light to become the Columbus & Southern Ohio Electric Company (C&SOE).
The end of World War II brought a period of expansion and innovation to both AG&E and C&SOE. On the AG&E side of things, the company expanded its grid and increased its generation output, becoming one of the first companies to lobby for the right to build nuclear power plants. In 1958, AG&E changed its name to American Electric Power Company (AEP). Over in Columbus, a court order under the Public Utility Holding Company act, forced C&SOE to divest its transit properties and operate solely as an electric utility. By 1949, C&SOE was supplying more and more Ohio customers with electricity.
Through the 1950s into the 1960s, both companies worked to balance increasing demand for electricity by building new power plants with increasing demand for environmental responsibility by adding scrubbers to coal plant smokestacks and protecting water supplies. In 1968, AEP proposed to acquire C&SOE but changing conditions in the electric utility industry continually delayed the deal for years until it finally went through in 1980.
As a result, AEP moved its headquarters to Columbus, then the largest city it served. From there, AEP has since grown to 7 utilities to provide reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia.
For Ohio customers, both Columbus Southern and Ohio Power initially operated as separate utilities. That changed in 2014 when Columbus Southern was fully merged into Ohio Power. As a result, the two utilities are now jointly managed under the name "AEP Ohio" as two rate zones; Columbus Southern Power and Ohio Power. Their generation supply and distribution rates, however, are the same.
AEP not only provides energy to its customers but also helps sustain the communities where they live by contributing to education, promoting environmental sustainability, and assisting with food and housing. AEP Ohio alone has funded more than 70 organizations across Ohio to support education, health, culture and basic human need.
- AEP Ohio Service Territory
- Compare AEP Ohio Electricity Rates
- How to Start New AEP Ohio Service
- Understand AEP Ohio Delivery and Supply Charges
- Understand AEP Ohio Power and AEP Columbus Southern PTC Charges
- How Much Do AEP Ohio Power and AEP Columbus Southern PTC Charges Cost?
- Understand Ohio Energy Choice
- Understand Your Energy Usage and Your AEP Ohio Bill
- AEP Coupons, Energy Promotions, Discounts, Rebates and Promo Codes
- AEP Ohio Reviews
- How do I Get the Cheapest AEP Ohio Rate?
- AEP Shopping Questions
- Read AEP Customer Reviews
- Lights Out? Wires Down? Here's Who to Contact
- AEP Ohio Service Area Providers
- Ohio Zip Codes with the Cheapest Electricity Rates
AEP Ohio Service Territory
From its headquarters in Gehanna, OH, AEP Ohio and Columbus Southern services about 1.5 million customers in some or all of these central and southeastern Ohio counties.
AEP Ohio serves these cities:
Shop for AEP Ohio Electricity Suppliers In Your Area.
Compare AEP Ohio Electricity Rates
Compare alternative supplier electricity rates
in the AEP Ohio service area.
- Enter zip code.
- Select "electricity".
- Choose "residential" or "business".
- Click "Shop for Rates".
In Ohio, electricity utility service territories often overlap. If the tool reports that it has found more than one serving your zip code, don't worry! Just choose your local utility from those listed.
You'll then get to see the listing of all the energy suppliers' plans available in your area, along with rates, term lengths, and links to more detailed information.
How to Start New AEP Ohio Service
Start your new service by using their convenient secure online form to schedule the start date for your electricity services. You can register for online account management services at this time, too. Or you can call AEP Ohio customer service at 1-800-672-2231.
You will also need to provide at least:
- The address you are moving to
- The address you are moving from (and a mailing address, if this is not the same)
- Date service should commence
- Your date of birth
- Driver's license number
- Social security number
- Phone number or other contact information
- Spouse or roommate's information
Once AEP Ohio receives the service request, it can take 3 business days to complete your request.
Will I Need to Pay a Deposit?
AEP checks your credit worthiness before setting up an account. To determine whether you will need to pay a deposit, they conduct a credit check using your Social Security number. If AEP Ohio is unable to verify your identity, you may need to fill out their supplementary identity check form.
TIP -- Be sure to unfreeze your credit. If you have frozen your credit with any of the major credit agencies, you will need to temporarily unfreeze it before you submit a new service request.
If AEP Ohio's credit inquiry is unsuccessful, you can establish creditworthiness through one of these methods:
- You must prove you are the property owner or that you meet legally-accepted practices to verify credit.
- You have had a prior account with AEP for the same class of service within the past two years. During that prior service period, you must show that you did not have a late bill more than twice and were not disconnected for nonpayment, fraud, or tampering.
- You have a guarantor who is also an AEP Ohio customer who can pay your bills within 60 days if you fail to do so.
Ohio utilities are limited in the amount they can charge for a deposit. Customer deposits can be no more than the estimated average 30-day bill plus 30%.
Understand AEP Ohio Power and AEP Columbus Southern Delivery and Supply Charges
In Ohio, residential customers pay for both the cost to deliver their electricity as well as for the amount of electricity that they use.
What's the Difference Between AEP Ohio and AEP Columbus Southern?
AEP Ohio manages two utility rate zones in Ohio; AEP Ohio Power and AEP Columbus Southern. Because these two utilites are jointly managed by AEP Ohio, its residential customers pay the same rates for delivery and PTC supply charges.
Understand AEP Ohio Power and AEP Columbus Southern PTC Charges
PUCO requires AEP Ohio to provide electricity supply at a default rate to its customers who don't shop for a retail supplier. Implementing the PTC default rate is overseen by PUCO.
About The Price to Compare (PTC)
The PTC default rate represents the actual price the utility pays for the electricity. It includes not only the price to generate the electricity but also the cost to transmit it from power stations over high tension power lines to AEP Ohio's local electrical switch yards. From there, the electricity is distributed throughout the AEP Ohio local electrical grid for delivery to homes.
Ohio utilities determine their PTC rates during periodic auctions for set periods of the year. As a result, PTC rates typically only last for a few months. While utilities set their own auction schedule, this means these electricity rates can vary seasonally; low some months, higher the next.
AEP Ohio Current PTC Residential Rate: 4.880 cents per kWh, expires 4/30/2021
NOTE: Some Ohio municipal utilities purchase energy for their local residents. Usually residents need to pay an opt-out fee if they don't want their electricity service to be aggregated. Check with your local government to learn how you might be effected.
How Much Do AEP Ohio Power and AEP Columbus Southern PTC Charges Cost?
The AEP Ohio PTC rate (which covers both AEP Ohio Power and AEP Columbus Southern) changes periodically during the year. That makes it important for consumers to know and understand how much they are paying for their electricity in any one month and what they can expect to pay in the future.
How much is the AEP Ohio PTC rate?
PUCO estimates that the average Ohio residence uses an average of 750 kWh each month. Therefore, an average PTC bill roughly breaks down like this:
|Rate per 750 kWh Used||Monthly Customer Charge||Total|
|PTC Supply Rate||4.880 cents||0||$36.60|
|Monthly Distribution Charges (excluding riders)||$0.031482 per kWh||$6.00||$29.61|
Understand Ohio Energy Choice
Ohio electric consumers are free to choose their own competitive retail electricity supplier. These alternative suppliers shop deals with different producers on the wholesale market to offer competitive rates through the year. As such, their rates are not controlled by PUCO the same way that Ohio utilities are. This way, retail suppliers are able to offer competitively priced fixed rate plans for a variety of term lengths.
Though it can seem confusing, shopping electricity plans is an easy process. The trick lies in finding the one that meets your needs. That's why retail energy suppliers in Ohio offer two types of plans:
Understand Your Energy Usage and Your AEP Ohio Bill
While your energy usage habits are unique to you, as any Ohio native can tell you, winters can be bitterly cold and summers torridly hot. In the east north-central region of the U.S., up to 55% of an average home's energy usage goes to space heating.
Want to learn more about your home energy usage? AEP Ohio customers can request up to 24 months of their electric usage plus other relevant information free of charge.
The most effective way to cut your energy bills is to reduce your usage by sealing your doors and windows against winter and summer drafts. Adding insulation to your attic, sealing and insulating your basement, and purchasing a programmable or smart thermostat also improve your home's energy efficiency and help cut your electric bills. Your utility company can provide a wealth of resources and may offer programs to help you improve your home's energy performance.
Understand Your AEP Ohio Bill
Your AEP Ohio bill comes packed full with different line items. Though these can be confusing to customers, they also contain lots of useful information to help you better understand your usage and rate. Below, we break down the most important items on a sample AEP Ohio Electric bill.
AEP Ohio Sample Bill
- A: The section shows the address to mail payments to, as well as the the bill due date, the amount due, the date the bill was mailed to you, and your 11-digit account number.
- B: This account profile shows your account info, service address, and including contact informantion for your AEP Ohio Account.
- C: Here you can see messages from AEP Ohio. Below, there's a graph of your monthly usage in kWh over the past year.
- D: This section shows the period of service covered in the bill. The circle graph shows your current electric usage in kWh. It also shows how much of your bill comes from distribution charges and genration supply charges.
- E: Here you'll find a listing of ways you can pay your AEP Ohio bill: on line, by mail, or phone.
- F: This is the detatchable mail-in payment stub. It displays important account payment information such as your 11-digit account number, the due date of the bill, the amount due, the address for the service, and where to mail your payment.
- G: This third page of your bill explains the current AEP Ohio Price to Compare (generation supply) rate.
- H: This section displays the name of the account, the service address, and the account number.
- I: Here is the record of your previous balance due, the payments made, and any subsequent balances due.
- J: The explanation of current electricity charges breaks down what goes into your electric bill. It includes the AEP delivery charges --complete with a breakdown of fees and riders -- and your supplier charges.
- K: A break down of your usage history which shows a comparison of your electricity usage for the past two months, as well as the average daily costs, and temparature. You can also see your total usage in kWh for the year and the average monthly usage.
- L: This shows meter read details, including the meter's number, the date the meter was read, the amounts, and the dates of the next reading.
- M: This section disclosed the costs of renewable energy programs that AEP Ohio participated in. However, these programs ended in September, 2020.
AEP Coupons, Energy Promotions, Discounts, Rebates and Promo Codes
As your local electric utility, AEP offers several rebate and energy efficiency programs to help customers save money on their monthly bill by upgrading their home's energy performance. Some programs also offer money-saving incentives while others could make paying your monthly bills much easier during those expensive winter months.
|Program Name||Program Type||Benefit|
|Payment Extension Program||Bill payment assistance||
One-time payment extension gives you a little more time to make your bill payment. Call AEP Ohio Customer Service or log in to your AEP Ohio account to apply.
|Home Weatherization Assistance Program (HWAP)||Residential Energy Efficiency||Ohio Development Services Agency program for eligible homeowners and renters whose income does not exceed 300% of the poverty guidelines of the Federal Poverty Guidelines may receive energy efficiency improvements to their homes at NO COST:
|PUCO Winter Reconnect Order||Bill payment assistance||
Starting October 5, if your service has been shut off for non-payment or you have a shutoff notice, you can maintain or restore service for just $175 plus a reconnection fee - no matter how much you owe. Call AEP Customer Service.
|Home Energy Assistance Program (HEAP)||Bill payment assistance||
Federal grant to help pay your winter heating bills.To qualify for HEAP, your annual household income cannot exceed 175% of the poverty guidelines.
|Winter Crisis Program||Bill payment assistance||
Runs from November 1, 2020 to May 1, 2021 for customers whose service is shut off for non-payment or have received a shutoff notice.
|Percentage of Income Payment Plan Plus (PIPP Plus)||Bill payment assistance||
Helps eligible Ohioans manage their energy bills year-round. Payments are based on a percentage of household income and are consistent year-round. To qualify your annual household income cannot exceed 150% of the federal poverty guidelines.
|Neighbor to Neighbor Program||Bill payment assistance||
Administered by Dollar Energy Fund, AEP Ohio matches contributions dollar-for-dollar to provide grants of up to $350 seniors and families who struggle to pay their Ohio electric bills.
|AEP Ohio Payment Plan||Bill payment assistance||
AEP Ohio offers several payment plans:
AEP Ohio Reviews
Since AEP Ohio serves such a significantly large Ohio market segment, residential customers can get a better picture of how good a job it does by comparing it to similar large-scale utilities. AEP Ohio is not accredited with the BBB and was well-rated in both J.D. Power's utility residential customer satisfaction studies.
|OH Energy Ratings Score||Better Business Bureau||J.D. Power 2019 Electricity Utilty Study|
of 1000 pts
How Do I Get the Cheapest AEP Ohio?
Shopping for a new AEP Ohio Power or AEP Columbus Southern Choice Plan can seem bewildering at first. Once you understand how it works, though, it's an easy and straightforward process. That said, you should have these three things with you when you shop for electricity.
- Your current bill. Your past usage per billing period can help you estimate a how much a plan might cost you each month.
- The current AEP PTC and expiration date. Knowing the current AEP Ohio supply price lets you compare rates offered by retail energy suppliers. This way, you can get a better feel for what suppliers are offering, for how long, and if any of their incentives make their price work out for your family.
- Your AEP Ohio of Ohio customer account number. This 11 digit number is located on your bill. Having it handy lets you sign up with a retail supplier right away.
AEP Ohio Shopping Questions
Savvy customers know that when they ask the right questions they'll learn how they can save money or avoid making a bad choice. When you shop for electricity service in Ohio, always be sure to ask these important questions:
- Is the rate competitive with the current AEP Ohio Power or AEP Columbus Southern PTC rate?
- Is the rate variable or is it fixed?
- How long does the plan last?
- What happens when the contract expires?
- Does the plan have any recurring monthly charges?
- Does the plan come with an early cancellation fee?
- Does the supplier offer any customer incentives or rewards?
Other Common Ohio Electricity Questions:
Who bills me? AEP Ohio sends a single bill that outlines and adds up your monthly charges.
What are the Terms of Service? Energy Choice Plans have Terms of Service that explain and identify specific charges and any fees a customer will face when they sign up for an electricity plan. Not all suppliers have the same terms. That's why all Ohio energy choice customers should read and understand the terms of service and contract summary for any plan they are interested in before they sign on to the plan.
What are early termination fees? Switching retail suppliers before a contract ends can involve paying early termination fees. These can take a chomp out of your checking account you if you want to switch retail providers before your plan contract ends.
Where can I find more information on my usage? AEP customers can request up to 24 months of their energy usage plus other relevant information free of charge.
Compare Electricity in Your Area
Electricity Service Out? Contact AEP Ohio!
Having problems or interruptions with your AEP Ohio electricity? Here's the proper people to call:
- Billing problems? - If you have trouble paying your monthly bill call AEP Ohio's Customer Service: 1-800-672-2231
- Need extra time to pay your energy bill? contact AEP Ohio. Cusotmers can request an extension when you only need a week or two. Call Customer Service or apply on-line.
Emergencies and Outages
For all emergencies, call 911 immediately!
- All power transmission lines are extremely dangerous! Never attempt to move a downed power line by yourself.
- Report safety hazards immediately to AEP Customer Solutions center at 1-800-277-2177.
You can follow AEP Ohio's current electric outages as they are being repaired.
AEP Ohio Service Area Providers
|Provision Power & Gas||
|Santanna Energy Services||
|Symmetry Energy Solutions||