Our Grading of NRG Home

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NRG Home Plan Summary

NRG Home does not currently have any plans available on OH Energy Ratings.

We recommend plans from Constellation and Symmetry instead.

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Customer Reviews of NRG Home

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Most Recent NRG Home Reviews  


NRG Review
The customer service representatives were very nice. I switched with NRG a few months ago, and when they stopped me, they reminded me to call back, so my rate didn't go to a variable rate. James from Lorain OH

Nrg
NRG saved me so much on my bill. I was paying $233 of the 2 fees they take off, and my bill was only$476. They reminded me to call back after 3 months or my rates would go up. In glad I called back. Kelly Rogers from Eastlake OH

Renew and your rates will stay low
Everyone complaining that their rates went up, its because you didnt renew like the rep told you to. Its not that hard to understand. If you renew, youll keep your rates low. Kevin from Columbus OH


4-5 Star Reviews: 11 (12%)



Great experience

Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer

Happy from Crystal Lake, Illinois
January 22nd, 2020

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3-4 Star Reviews: 1 (1%)



NRG Manager here to clarify

Rates are adjusted QUARTERLY to undercut the distributor and that is why our plans are 3 months long. March, June, September, and December are the months to call and check in. A good rep will explain that to you multiple times before the end of the signup, but if they did not it is also in writing on the email confirmation, cancellation form, and welcome letter you will receive. What some folks fail to understand is that we cannot possibly remember every face nor force people to pick up the phone or stop in for the 3 minutes it takes to renew your account and always make sure youre saving a few bucks. YOU MUST EITHER CALL TO RENEW OR TO CANCEL TO AVOID THE VARIABLE RATES. I try my absolute best to inform people to the best of my abilities but I can't speak on anyone else's behalf. I wish things were a little clearer and that folks were trained better, but unfortunately that is over my head and I did feel compelled to write this to clarify that it is the customer's responsibility to maintain their account. We have hundreds of thousands of customers, reminder emails get lost and we cannot possibly remember every face, so please put your dates on your calendars.

We are a good company that does a ton of charity work, employ thousands of Americans, and are working on better technology to generate cleaner energy for our future generations.

I hope this helps.

Anonymous NRG manager from Pennsylvania
September 13th, 2019

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2-3 Star Reviews: 3 (3%)



NRG WILL NOT SAVE YOU ANY MONEY!!!

They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!

Mark from Ohio
May 13th, 2020

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1-2 Star Reviews: 78 (84%)



Do not switch to NRG Home

They will switch the initial rate without notifying you. They will actually double the initial rate. That is how they make money. It may take more than two billing cycles to switch back to your original or a new supplier.

Marzena from Dekalb, Illinois
July 30th, 2020

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NRG Home News  


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NRG Home FAQs  


Where can I order NRG Home electricity?


NRG Home does not have any electricity plans

Where can I order NRG Home natural gas?


NRG Home does not have any natural gas plans

What do customers think about NRG Home?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average NRG Home customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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