Read NRG Home Customer Reviews and Compare NRG Home Rates
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Updated as of June 03, 2026
The best review categories for NRG Home are their customer service, with an average of 1.7 stars, and their billing & account management system, with an average of 1.5 stars.
Recent Good Review from Cyndi
Customer Service representative
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May 15, 2024, spoke to the customer representative, Leo. He was very patient, andprofessional. He addressed our concerns and provided a better plan. We be keeping our service
Thanks Leo!! |
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Cyndi
from
Elyria, OH
on
May 15th, 2024
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
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Customer Service representative
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May 15, 2024, spoke to the customer representative, Leo. He was very patient, andprofessional. He addressed our concerns and provided a better plan. We be keeping our service
Thanks Leo!! |
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Cyndi
from
Elyria, OH
on
May 15th, 2024
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What a scam
| We were approached in Sams Club and the lady basically forced us to sign up. She pulled my phone out of my hand and had me tell her the numbers to put in to dial the number so that we could call customer service to our energy provider. We didnt even give her permission yet that we wanted to switch and she immediately called them after speaking with them. She assured us that we were going to save a whole bunch of money and we were going to get a gift card from Sams Club. None of these were true. We got to the checkout and our gift card never arrived. Checking the comments I see that is a common theme. We got our first bill and it was double what we normally pay. Our bill usually runs about $250. Our first bill ran over $500. The next bill was nearly $600 and every bill since then has been right around five and $600 consistently when it used to run right around $250 There has been absolutely no savings. When we went to cancel the person on the phone was pushy and insisted on keeping us from canceling. She even offered us a discount. Then when my husband remained firm with her and said to cancel she said that it was going to take at least three to four billing cycles to process the change. It didnt take that long to put them on our bill. If you see one of these people in Sams Club run the other way do not talk to these people. They are scammers. I dont know what can be done legally, but they are breaking the law they have to be. It is shameful what they are doing to some of these people that cant afford a huge bill like that not that we can. | |||
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Disgruntled Customers
from
Bethel, OH
on
May 20th, 2025
NRG SCAMS YOU!
| When the NRG guy pitched his sale to us, he talked about locking in the best energy rate and claiming theirs was the lowest. He got us locked in for 12 months, then we noticed our energy bill climbing. After the promo rate (which wasn't actually the lowest as he'd claimed), our bill started getting higher each month. Before NRG, our highest monthly bill didn't go over 150. This month, in spite of warmer weather (less heat and space heater use) and no ac's hooked up yet for summer, we were shocked with a $320 bill. Calling toledo Edison, they said NRG is charging us 13.5c/kwh, while their standard rate right now is 7.5c/kwh!! Without NRG we would be paying $113. That's $207 that NRG is overcharging just in 1 month! I'm trying to support a family of 6 here, and they don't care who you are if they can con you out of money. Boycott NRG. We cancelled them immediately after receiving this bill and talking to the customer support at toledo Edison. | |||
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Zach S.
from
Archbold, OH
on
April 25th, 2025
Awful, lying, deceitful company
| The agent that tried to sell me on this cheaper plan flat out lied to my face. She told me there were no fees, no extra or hidden costs. I asked point blank and she lied to me. Dont fall for their lies. Our bill has an extra $97 in fees now and she wrote the number to a sex hotline on the pamphlet | |||
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Melissa
from
Toledo, OH
on
December 15th, 2024
Not truthful
| Was in kroger today minding my own business and this guys says hello I say it back and he tried to get me to acknowledge switching my aes for this company without reading anything. He kept saying scroll to the bottom NOPE I READ THINGS... It said by saying yes you acknowledge to switch over to this company. So I tell him I will not until I get home to read it he then gets an attitude and says we'll it expires in 5 mins so you can't. No thank you I do not sign things without reading it bit nice try . | |||
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Nicole
from
Dayton, OH
on
September 5th, 2024
Shady salesmen
| I was confronted by a salesman in Walmart and without telling me what all is involved he had me switched to their service and didnt even tell me that it is more expensive than my current provider. | |||
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John
from
Dundee, OH
on
July 9th, 2024
Ridiculous bills
| First month in my new place, an 1 bedroom 1 bathroom. they told me I would save more money there than AEP i decided to switch , my first bill on AEP was $140. Next month it was with NRG and my bill was $222 , way more than I shouldve paid. I decided to cancel same day I got that bill, my new AEP bill just came and it is $130. I would never suggest NRG unless you want a bill between $200/$300. Unnecessarily robbed out of money. | |||
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Amber Young
from
Columbus, OH
on
February 21st, 2024
Ridiculous bills
| First month in my new place, an 1 bedroom 1 bathroom. they told me I would save more money there than AEP i decided to switch , my first bill on AEP was $140. Next month it was with NRG and my bill was $222 , way more than I shouldve paid. I decided to cancel same day I got that bill, my new AEP bill just came and it is $130. I would never suggest NRG unless you want a bill between $200/$300. Unnecessarily robbed out of money. | |||
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Amber Young
from
Columbus, OH
on
February 21st, 2024
My Elec bill shot sky high
| My bill shot to the highest it has ever been in the 10 years I have bene in this house. I switched just before Christmas and as soon as their "Introductory rate" stopped it did a massive jump. After this acct closes I will never use their company again | |||
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LdyPam
from
New Lexington, OH
on
February 16th, 2024
Deceptive Practices, Rude, Can't do basic math
| My wife was approached by one of these guys in a walmart. He yelled at her from about 4 aisles down and then began going to work. After he got her to sign up she called me (I was at work), and she told me she had lowered our electric bill by signing up with NRG. They had "locked us in at .09/Kwh for 2 years. AEP was charging us .112/Kwhr! He looked at our bill and showed me!" The problem there was that our city recently switched to an aggregate and our rates are actually only .062/Kwhr which is much lower than AEP charges. After I got off work, I went over to the walmart to ask questions to the guy since it didn't make sense to me how raising our rate by almost 50% was going to save us money. When I approached him and let him know my wife signed up earlier and I had questions, he asked who my wife was. I told him and he goes, "Oh, is she the...not trying to be rude..." and made a sweeping gesture with his hands to mime a heavier set person. HOW IS THAT NOT RUDE?! And then when I started asking questions about how a rate that's about 50% higher than our current one would save us money. He straight up told me that 9 is not 50% higher than 6. I made him pull out his calculator to make him understand basic math. These guys do not care what you pay, it is their job just to sign you up. He saw our bills and knew we had a lower rate and lied to my wife and got her to sign up to a higher rate, and then body shamed her to me. AVOID NRG AT ALL COSTS!! These guys are never looking out for your best interests, they just want you sign up so they get their commission. | |||
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Kaleb
from
Lima, OH
on
February 15th, 2024
DO NOT USE NRG
| For some reason I signed up with them. They sell a good pitch. I just looked into my bill finally and called Duke to compare their rates. I literally paid $100 more a month bc of using NRG rather then Duke. $800 down the drain!! HIGHWAY ROBBERY! | |||
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Nicole
from
Cincinnati, OH
on
January 22nd, 2024
Stay away.. scam and fraud
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NRG harassed me to sign up at 6%. Then a few months later, my bill doubled. When calling them, which was a nightmare, I was informed that my new rate was 11% because my initial rate was only good for 3 months.
This was never mentioned by the person that signed me up. Customer Service is horrible because they don't care about existing customers when they are scamming new people every day to sign up with them. |
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Scam
from
Springboro, OH
on
January 18th, 2024
