NRG Home Customer Reviews

The best review categories for NRG Home are their customer service, with an average of 2.6 stars, and the order experience, with an average of 2.5 stars.

Reviews Overall

14th

Plans & Pricing

15th

15th

16th

14th

14th

Quick Links

Reviews by Star

Recent Good Review from Tonya Little

Helpful

I had a very easy time signing up with NRG HOME online for their services for gas and electric. I also have call their customer service and they are very nice and helpful. I'm glad I switched and hope to be a long time customer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tonya Little from Warren, OH on November 10th, 2021

Most Recent 5 Star Reviews

11 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Helpful

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tonya Little from Warren, OH on November 10th, 2021

Helped with my bill

Helped decrease my bill significantly and gave me more control. Highly recommend.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Terry from Cincinnati, OH on October 27th, 2021

Woo-Hoo

My bill was cut in half!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Shari from Marysville, OH on October 8th, 2021

Highly Recommend NRG

NRG provides the best cost, service, & support. Just make sure to call after the introductory period to guarantee you keep getting the best rate. It takes just a couple minutes. The representatives are extremely professional and efficient. I definitely recommend you consider NRG.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joseph from Dayton, OH on June 25th, 2021

Great company!!

I highly recommend them!! The reps are very nice and informative! You just gotta call back at 3 months to keep your low rate. Please listen when the reps tell you things they work there and theyre the experts. Thank you NRG

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lexie Arrington from Lorain, OH on October 26th, 2020

I called!

Whenever I look at the reviews from something, they are full of hate, and the bad reviews, not so much good, so I will leave my experience. It only took NRG to appear on my bill, and when they did my bill went down $137. They had me put a reminder in my phone to call them back in three months, and when I called I got the 5% cash back, and my rate was still really low. Now I'm earning money back for my electric. It's like being paid to use electric. I would highly recommend them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alyssa from Eastlake, OH on October 2nd, 2020

Gotta call back

I tried this out and I liked it. I almost forgot to call back to keep the fixed rate. They saved me a few $100 across the 3 months. I would highly recommend them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sandra from North Olmsted, OH on September 21st, 2020

Nrg

NRG saved me so much on my bill. I was paying $233 of the 2 fees they take off, and my bill was only$476. They reminded me to call back after 3 months or my rates would go up. In glad I called back.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kelly Rogers from Eastlake, OH on July 25th, 2020

Renew and your rates will stay low

Everyone complaining that their rates went up, its because you didnt renew like the rep told you to. Its not that hard to understand. If you renew, youll keep your rates low.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kevin from Columbus, OH on July 20th, 2020

Great people

The people, service and saving are great. I would highly recommend them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve from Cleveland, OH on June 17th, 2020

Most Recent 4 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The Truth

The rep in walmart was very informative, and honest with my rates. I even went to the energy choice website and made sure the company was lagit. I told the rep the first time that I wanted to do more research because I had read the reviews over and over again. What I had found out was, the rep was telling me all the truth.

I would highly recommend this company as your supplier. They have saved me $67 a month for the past few month, then I called back to renew my rate.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jared King from Akron, OH on September 23rd, 2021

Price

I changed due to pricing snd am selling my home so I took a shorter contract period

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— C Baird from Englewood, OH on September 17th, 2021

Must Read:

I read all the 1 star reviews and realize they all have something in common. You people were stupid and never called back after the 3 month promotion to keep the fixed rate, like the rep said.

I would highly recommend NRG, just dont be stupid and not call back when the rep says, because yes the rates go to variable if you don't call back. Just as they say. Give NRG some credit.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amy from Eastlake, OH on March 15th, 2021

NRG Review

The customer service representatives were very nice. I switched with NRG a few months ago, and when they stopped me, they reminded me to call back, so my rate didn't go to a variable rate.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— James from Lorain, OH on August 1st, 2020

It's worth it

I signed up with some guy in Walmart. I usually don't stop at those kind of things but he seemed so happy i had to see what it was all about. I signed up before thanksgiving. First bill i saved a few dollars. I noticed a difference when my bill went from $220 down to $175. I saw these reviews and noticed everyone saying the same thing. The very few writing 5 star reviews are satisfied with NRG's service. Call and keep the program. Everyone wants to write a bad review when something doesn't go their way. Nobody writes a good review, when it meets their expectations.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— It Works from Lakewood, OH on May 26th, 2020

Most Recent 2 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

2.8 times what the default utility rate was!

I dont know how these folks sleep at night, honestly. My elderly mom who is on a fixed income got talked into switching to this company while she was shopping in Walmart because they were touting supporting renewable energy solutions and she wanted to be a good citizen and support that. Long story short, that shopping trip cost her a total of $541.09 over the past 10 months. Her most recent electric bill for her modest 1500 square foot home was for $826.25 for one month!! I looked at what the default utility rate on that bill was and she paid $352.89 MORE ON ONE BILL than she would have had she not switched. These folks are predatory criminals. They should be ashamed!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— SparkyChick from Loveland, OH on February 25th, 2022

NRG WILL NOT SAVE YOU ANY MONEY!!!

They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark from Vandalia, OH on May 13th, 2020

Don't fall for their WE WILL SAVE YOU MONEY sales pitch...

They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark from Vandalia, OH on May 13th, 2020

Most Recent 1 Star Reviews

54 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Do not use this company!

They offered a lower rate than my electric company, however they failed to state it was an introductory rate, that automatically after 3 months it tripled. Total scam, I would NOT recommend this company!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— William from Waldo, OH on February 10th, 2022

SCAM

I wish I would've looked in the reviews before signing up. They try to entice with saving money and a gift card after your first three months. I was naive and signed up and that was a BIG mistake. I did save a few cents my first 3 months but it was literally cents and I received my giftcard for being a member. This winter I started getting $200-$300 outrageous electric bills for a 1 bdr apartment. I immediately called another electric company and found out theyre changing ridiculous amounts for kilowatt and the company I called told me my bill would've been over $100 less without them. This is a total scam! Buyer beware. NRG offered to adjust my bill if I stayed with them but since I decided to cancel it was a big F you you're stuck with this outrageous bill.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John from Columbus, OH on January 27th, 2022

Don't overstay your contract. Theyll double your rate

Went from a contract rate of .041 kwh to .099 kwh when contract ran out. They will price gouge you in a minute.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Doubled My Rate from Groveport, OH on January 27th, 2022

Not worth it

Im not usually one to fall for the people at Walmart. But times were tough when they found me. Saving money and I dont have to do much? Sure! They failed to tell me that the rate I was given only last 3 months. Apparently it was in the 3 pages of the tiniest font terms I received. I only called once to get my rate lowered. The next time I asked to cancel. Apparently that takes months too. Ive called 4 times to get it cancelled and finally had to ask them to send me a letter confirming it. Just got the letter today stating my electric provider will start being my main source in 30 days. On Dec they charged me $108, my electric company would have charged me $55.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— LB from Columbus, OH on January 20th, 2022

No ethics, it is a trap

They did not save me a penny but costed me hundreds of dollars. The last bill I paid, it was 10.5 Cents per KWH versus AES rates are 4.8 cents per hour. I won't even give them a single star. They are big company but they do not have any ethics. 218.75% more then AES. I will never recommend this company to any body.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— LG from Dayton, OH on November 11th, 2021

Scam ,fraud

I switched to nrg 5 months ago and my bills become higher $ 30-40 its scam you should watch for sales persons specially those at the food market they only Want thier commission

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Hasan from Mason, OH on September 15th, 2021

Scam!

I was told after 3 months, the plan would automatically stop unless I contacted them to renew. Big mistake! NRG automatically enrolled me in a 6 month plan and my electric bill DOUBLED!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anna Perdue from Zanesville, OH on September 2nd, 2021

Why do i always have to to avoid above normal rates.

Don't waste your time there are better companies.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Doug from South Lebanon, OH on August 5th, 2021

Dont GET NRG SCAMMER

I paid 600 dollars on electric double every month electric company said they are a scammer collector dont say or display contact to that company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dont Get NRH from Lancaster, OH on August 4th, 2021

Bad Walmart Enrollment Experience

On 7/19/21 I made the mistake of enrolling with a salesperson while shopping at Walmart. The salesperson looked up my rate online and showed me that NRG's rate was more than 20% lower than my current rate through Duke Energy. When I got home, I reviewed my latest bill and the rate I was paying was actually lower than NRG's rate. I immediately filed NRG's "Notice of Cancellation" form via email. They responded that they could not cancel it, that I had to call Duke Energy (current supplier) to cancel. I called Duke Energy on 7/20/21, explained the situation and they told me that they would take care of it. On 7/27/21 I got a letter from Duke stating that NRG would be my new supplier unless I called Duke to cancel. I called Duke on 7/28/21 to cancel NRG for the second time. Hopefully this is the end of it.