I was in Sam's club shopping a guy stopped me and he convinced me to switch that it would save me money. It was great at the .056 rate and then after 3 months it jumped to .072 and then .097. He did tell me it was variable but in over 5 years it has never gone above .067 with the other provided I had.
So i called and they wrote me a check for $150 to get me back to the .056 rate and then i cancelled after cashing that check. They called me back the following month because they were going to give me a check again if it didn't drop back to the .056 rate and since I had cancelled they said well we aren't giving you a check.
So in the end the game is if you like the introductory rate you can keep that rate but you must call every 2 months to lock in that rate because it takes 1 month before the rate goes into effect so if you wait 3 months, which is when the introductory rate ends then you are stuck with whatever jacked up rate they are going to charge on that 4th month.
Bottom line I was never told I could lock in intro rates after the "intro rate" and I ended up basically lighting $600 on fire over a 6 month period of time and now I am going back to Duke Energy. I also read that NRG is not bound by the same regulations as Duke Energy and other electricity companies so they don't have to justify the price hike on their rates... but a terrible company and if this is how they have to make money shame on them. Won't ever switch again! lesson learned! ”
“ will double / triple without warning immediately after promo time frame ends. ”
“ Got sucked in based upon getting some American Airlines miles. Four months later, I was paying over .70 cents per therm when everyone else is at .36 cents per therm. Did not realize how much it was until 18 months later due to a billing/credit card error when I got a $3,000 bill. When I called to discuss it, they kept saying how they were not obligated to do anything but would refund me $380 out of the outstanding charge. Never again! ”
“ SCAMMERS, I wish I can go back to that Walmart sales person whom offered me the deal of a lifetime to whoop his a** back into his moms womb. My bill was always $200 now Im paying $450-$500 . NRG IS TRASH & A BUNCH OF BS. Fraud ALERT. ”
“ DO NOT ever pick NRG. This is a company run by full of scammers. I'm searching for that sales guy who gave ma a 5 dollar gift card and made me pay several hundred bucks unwantedly. This is beyond scam. They spike up the rate so high that your bill comes as a heart attack. NEVER AGAIN. ”
“ I live in a 800sqft apartment and thanks to the doubled rates of nrg over aep I'm paying 400+ a month for electric, cant reach them on the phone waited on hold for 2 hours ”
“ Yall are stupid....like seriously....the rep told me to remember to call after the 3 month promotional rate..and I did! WOULD YOU LOOK AT THAT THEY DROPPED ME TO 6.2 cents per kWh! PEOPLE!!! Please dont be stupid and call to update the rate on time!! ”
“ Pathetic customer service...they cheat you...every billing cycle the rates go up and when you call to fix it they say it would take 1 to 2 billing cycle to get the rate adjusted and if you want to cancel it for that also they say will take 1 to 2 billing cycles...so its a big trap...totally avoid these cheaters... ”
“ Winters in Illinois sucks bad enough but with an electric heater and these greasy people handling my electric bill it just pissed me off! 300 dollar electric bill for a one bedroom apartment!!! 0.12 kWh!!! Enough said!!!! ”
“ This is a scam designed for regular people to forget to call when their plan expires. Then they simply double your rate!!! 30% increase per month. It's amazing that this is legal!!! ”
“ I was talked into this at Walmart. First she claimed my current rate was .07 but it was not when I checked. Then I started checking the reviews & contract. They can increase your rate as much as 30% after 3 months. I have since been trying to get this service rescinded/cancelled and still have not received confirmation. DO NOT SIGN UP WITH NRG HOME! ”
“ I got burned by NRG a year ago after their huge rate increases month-after-month once my first promo ended. I decided to try again to get the Southwest miles promo offer, knowing I need to cancel or renegotiate rates 1 month before my promo ends. The problem is, you can't get through to customer service. Hold times go over 30 minutes, and their emails go unanswered for a week and when they finally reply, they say they can't discuss by email so I have to call again. Tried calling again but couldn't get through - endless hold times. I then sent an email to cancel and it took 2 more weeks for them to process and say okay, that'll take 1-2 months. I was being super pro-active but now I'm going to be stuck with them for up to 2 extra months at what will likely be insanely high, undisclosed rates. I even wanted to stay as their customer if they could lock me in to a good rate, but nobody would pick up the phone to talk!!! If I were CEO of this company, I'd be absolutely furious of how their operations are run. ”
“ NRG salespeople are liars, not once, but twice I was told that they their electric rates would be lower than Duke Energy. I was not told by either salesperson that it was only for the first 3 months. After 3 months the rate went from 5.8 cents per kWh to 7.95 cents per kWh to 9.7 cents per kWh the next month and for the next 7 months it stayed at 11.9 cents kWh. Meanwhile Duke energy rates averaged 5.7 cents per for the whole year. I even saw the salesperson again in the same store when he came up to me to try to sell me again and I told him my electric bill had skyrocketed and he told me again that the rates should be lower than Duke Energy and that I should call and complain. He even wrote down the number. I called them today and am awaiting a call back from the manager. I cancelled my service last month and they said it will take 2 months to cancel my service, which means I will be billed for the next 2 months at the OUTRAGEOUS rate of 11.9 cents per kWh, while Duke Energy rate is 5.62 cents per kWh. I'm sure I am not the only person this has happened to. If anyone knows of a class action suit against them, please share. ”
“ Nrg offers amazing plans you just have to make sure you renew your rate! Thats your responsibility in order to save some money! The reps tell you that when you sign up! Open your ears and maybe youll be happy with it.... ”
“ More than doubled my bill in December. 600 dollars. Then after I canceled they sent me another 500 dollar bill. These people should be in jail. Hope they burn in hell ”
“ They hook you with a 3 month low rate, and they double the going rate!!! Beware..... ”
Im such a fool wanting those southwest points little did I know NRG was hiking the price through hidden small print deception til I was paying double
Im embarrassed and angry at myself and have nothing but contempt for the greed of NRG. I will share my story with all the public outlets I can as long as I can. NRG is evil ”
“ After the promotional price my rate increased, but slowly. In November my bill went from $50 a month to $125. December $160. I'm afraid to see January's bill. I switched back to AEP. Never again. If I could they will get a 0 rating. Rip off!!!!! ”
“ Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I signed up for 2 months and then it went up 23% in month 3 and another 16% in month 4....really!!!!! I beleive this company just takes advance of people. Still with the utility providers, at least they have to justify their rates with the public utility commission! ”
“ They're scammers!! Charged my bill $500!!! When they say they will save you money! Don't listen! Just say no like I wish I would've. Then when I tried to call about the problem I was on hold for 10 minutes and still nobody answered! Horrible company!! ”