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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.

Our Grading of Frontier Utilities

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Frontier Utilities Plan Summary

Frontier Utilities does not currently have any plans available on OH Energy Ratings.

We recommend plans from Energy Harbor and Santanna Energy Services instead.

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Customer Reviews of Frontier Utilities

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Most Recent Frontier Utilities Reviews  


Electric
Very easy Carol from Long Pond PA

Excellent
No problems to report Sandra from Glenshaw PA

Great Electric Company
So far they are wonderful Dawn K from Pittsburgh PA


4-5 Star Reviews: 25 (11%)



Best value and quality

It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle .

Value provider from Columbus, Ohio
October 21st, 2019

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3-4 Star Reviews: 4 (2%)



Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Texas
January 20th, 2020

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2-3 Star Reviews: 35 (15%)



DUE DATE

Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

Karen S from Texas
November 2nd, 2020

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1-2 Star Reviews: 173 (74%)



Do I have frontier?

I changed my gas and electric a month or so ago. My gas changed but Im not sure about my electric. I never heard back from anyone and I havent gotten around to figuring out how to login yet.

Oh, this stupid survey insisted I give stars but since I dont know how can I give them.

Tim Tomechko from Akron, Ohio
January 2nd, 2021

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Frontier Utilities FAQs  


Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in Texas, New Jersey, and Pennsylvania

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in Ohio, New Jersey, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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