Frontier Utilities Customer Reviews

The best review categories for Frontier Utilities are their plans and pricing, with an average of 2.9 stars, and the order experience, with an average of 2.9 stars.

Reviews Overall

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Plans & Pricing

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OH Energy Ratings's Silver Tier providers are tremendous Ohio electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Recent Good Review from SMILEY

A HAPPY FRONTIER UTILITIES NORTHEAST CUSTOMER

I SAVED $35 ON MY FIRST MONTH'S DELIVERY CHARGE WITH FRONTIER.
EXCELLENT DELIVERY RATE... THANK YOU FRONTIER UTILITIES.

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— SMILEY from Saint Clairsville, OH on June 13th, 2022

Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

A HAPPY FRONTIER UTILITIES NORTHEAST CUSTOMER

I SAVED $35 ON MY FIRST MONTH'S DELIVERY CHARGE WITH FRONTIER.
EXCELLENT DELIVERY RATE... THANK YOU FRONTIER UTILITIES.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— SMILEY from Saint Clairsville, OH on June 13th, 2022

Good Experience

Site was easy to navigate, no time to sign up.

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Likely to recommend

— Arthur Mangan from Strongsville, OH on December 19th, 2021

100% Satisfied

Didn't take long to do and I'm now 100% green electric. Its not about savings, it's about using GREEN electric. Better for us and Mother Earth. Do your part. Go green for free. Also get 2, $50 Amazon gift cards for going green. Do your part to preserve our earth. No commitment required. Free to start/stop

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Likely to recommend

— Spencer from Dublin, OH on July 10th, 2021

Best value and quality

It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle .

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Likely to recommend

— Value Provider from Columbus, OH on October 21st, 2019

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Still waiting for the great price

I signed up end of March, too late for my April bill. My May bill was still expensive. I called & was told it would start in June. My June bill was the same. It has yet to take effect. Still waiting for this great price. Currently sorry I signed up.

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Likely to recommend

— Tracy from Dublin, OH on June 11th, 2022

Most Recent 1 Star Reviews

14 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

SCAM ALERT

Frontier sales people continually come to my neighborhood, which has a high population of people who do not speak English well, and they try to take advantage of my friends and neighbors by making it seem as if they have to sign their forms in order to prevent something terrible from happenieng with their electric service. It is a dirty, underhanded way to get customers.

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Likely to recommend

— Ymir from Columbus, OH on September 20th, 2021

Dont get this service

Someone came to our door promising our bill would only be 50 dollars each month. It seemed true the next few months until we were hit with a 250 dollar electric bill. We tried to not sign up for it but the sales person wouldnt leave our property. It seemed like the only thing to do to get them to leave. I highly recommend you not get this service they will rob you blind with their rates

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Likely to recommend

— Taylor from Ada, OH on August 2nd, 2021

Do I have frontier?

I changed my gas and electric a month or so ago. My gas changed but Im not sure about my electric. I never heard back from anyone and I havent gotten around to figuring out how to login yet.

Oh, this stupid survey insisted I give stars but since I dont know how can I give them.

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Likely to recommend

— Tim Tomechko from Akron, OH on January 2nd, 2021

Hello Tim, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

They Charge double than original energy company

When my usage of energy keep low in winter, the price looks good. When the usage increase to 1000kwh. THEY CHARGE YOU DOUBLE!!!!. My bill in Aug turned to $220 and $100 for AEP, $ 120 for them. Don't use them! it's a trap. Even though you cancel it. the supplier would not disappear until two bill cycle.

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Likely to recommend

— Hazel from Columbus, OH on August 13th, 2020

They are deceiving, stay away

Their agent promised me that, I will pay less than usual unless the usage is high. But, usage is less, bill is 50% more than previous bill. They are lying and cheating. Stay away from Frontier Utilities

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Likely to recommend

— Y.E. from Dublin, OH on April 1st, 2020

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 926-8192 and we'd be happy to help you out.

— Frontier Utilities

They are professional deceivers

Agent of Frontier Utilities came my home and explained advantages of their company. Several times I asked her if there will be any hidden fees or not. She assured me that I will not see higher bill than I had before if the usage is not higher. I got my first bill from them, usage was less, but the bill is 50% more. And now they say that, it will take 2-3 bills for me to go back to Columbia Gas. This is trick. That's why stay away from them. If you see their agent before your door, do not trust their any words or promises. This is my live experience, unfortunately.

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Likely to recommend

— YASHAR EHTIBARLI from Dublin, OH on April 1st, 2020

— Frontier Utilities

Big promises only big let downs

Promised us big savings. Made mediocre attempts. When the covid-19 pandemic hit they bailed like the punks they truly are. Don't fall for their bs. Stick with your primary provider.

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Likely to recommend

— J Hall from Lancaster, OH on March 24th, 2020

Thank you for bring this to our attention J Hall.
This Covid-19 is a serious ordeal and we are doing everything we can to help all of our customers. In Ohio there are programs you can reach out too that are helping our customers with paying their bills due to this crisis. You can always call whom ever it is that you pay your bill too and asked what are the best programs they have. I hope this helps. If you still have any more questions you can always call our customer care department Monday through Friday from 7am to 6pm.
Thank you,
Frontier Utilities.

— Frontier Utilities

Sorry I ever signed up

First of all I was a bit put off by a person coming to the door to sign us up. I should've politely refused but He talked a good game and my husband and I decided to join. Months later I get a letter that my service is being returned to my electric company for an outstanding supplier charge. I have been waiting on hold for quite some time to get an explanation. When I first called, the auto service asked for my account number and told me that it didn't exist. Then customer service rep asked for multiple items when to me the account number should have sufficed. All this seemed to do was add to my bill and I have seen NO benefit or savings. One thing for sure, I will never use anything beyond my local company again!

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Likely to recommend

— JB from Reynoldsburg, OH on March 4th, 2020

JB we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

— Frontier Utilities

Door to door scam artists!

A salesman pretending to be a utility worker came to my door in a flurry saying that there was an issue with my gas and electric. After an hour of him standing in my kitchen, he talked me into joining Frontier. I called and asked my current electric company if Frontier was legit. The rep said technically yes. It is possible for them to offer you a cheaper rate. She said the current company I was with charged at 5.4 cents per KHW. The salesman claimed around 2cents per KHW and promised that my monthly bill would now be half the amount. Same with my gas company. Of course that sounded great. He also said that I was due $100 refunds from my electric and gas companies. Also a bonus. Ive been a little iffy about what I signed up for. I received 2 letters in the mail today both from Frontier, 1 for my electric and 1 for my gas. The cost per KHW was twice the amount of my original carriers!!! The contract wasnt void until my carriers made the official switch which thankfully hadnt happened yet so I was able to cancel the contract otherwise I would have been locked into Frontiers insane prices for a year. And of course the refunds were a scam. Everything I was told was a lie. Dont let them cheat you!!!

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Likely to recommend

— Leigh from Galloway, OH on February 3rd, 2020

Guerilla tactics

A representative (who did not say who she was with until 3 minutes into her spiel) knocked on our door late at night, and immediately launched into a long stream of consciousness about our current utility rates and how she was going to lower them, she took our utility account numbers without giving us an option or questioning if we wanted to switch providers (which it wasn't even clear that was what was happening until the very end when we were speaking with a third party verification company). Not pleased that we were not even solicited for our business with their service but nearly forced into the decision without being given information, a choice, or even time to think or process what this lady was saying to us. I find it very objectionable that this is the way the company obviously trains their employees to enroll customers.