The best review categories for Frontier Utilities are their plans and pricing, with an average of 3.1 stars, and their customers willingness to recommend, with an average of 3.0 stars.
Recent Good Review from Bob
REK
Very easy to understand the ratings & offers |
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—
Bob
from
on
April 6th, 2023
Most Recent 5 Star Reviews
5 Customer Reviews Written Overall
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REK
Very easy to understand the ratings & offers |
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—
Bob
from
on
April 6th, 2023
A HAPPY FRONTIER UTILITIES NORTHEAST CUSTOMER
I SAVED $35 ON MY FIRST MONTH'S DELIVERY CHARGE WITH FRONTIER. EXCELLENT DELIVERY RATE... THANK YOU FRONTIER UTILITIES. |
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—
SMILEY
from
Saint Clairsville, OH
on
June 13th, 2022
Good Experience
Site was easy to navigate, no time to sign up. |
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—
Arthur Mangan
from
Strongsville, OH
on
December 19th, 2021
100% Satisfied
Didn't take long to do and I'm now 100% green electric. Its not about savings, it's about using GREEN electric. Better for us and Mother Earth. Do your part. Go green for free. Also get 2, $50 Amazon gift cards for going green. Do your part to preserve our earth. No commitment required. Free to start/stop |
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—
Spencer
from
Dublin, OH
on
July 10th, 2021
Best value and quality
It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . |
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—
Value Provider
from
Columbus, OH
on
October 21st, 2019
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
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Review
Was a good experience and easy to switch over and thus far things are working beautifully |
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—
Pete
from
Columbus, OH
on
November 3rd, 2022
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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For home owners
It was rather fast applying for the product, easier than I thought it would be. |
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—
G.PIERCE
from
Alliance, OH
on
April 6th, 2023
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Still waiting for the great price
I signed up end of March, too late for my April bill. My May bill was still expensive. I called & was told it would start in June. My June bill was the same. It has yet to take effect. Still waiting for this great price. Currently sorry I signed up. |
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—
Tracy
from
Dublin, OH
on
June 11th, 2022
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Frontier Utilities is a Nightmare
Excited about a low cost per unit of gas I signed up for Frontier Gas. After signing up I read the reviews. I was mortified. Immediately, I attempted to reach out and cancel my order. Frontier would answer the phone and as soon as I stated the purpose of my call they would put me on hold, up to an hour and half, this happened several times. When I was finally put in touch with someone who could "complete" my request I was told there would be NO confirmation email or verification number. I immediately contacted the gas company and relayed what had happened. They were able to stop my account from being transferred to Frontier. WHAT A NIGHTMARE! |
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FRONTIER IS A SCAM
from
Reynoldsburg, OH
on
March 31st, 2023
Does Frontier exist?
Signed up and twice was told they do not offer coverage. I am in a community plan that has no restrictions on opting out but Frontier refuses to provide service. |
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—
Bishop
from
Loveland, OH
on
December 23rd, 2022
SCAM ALERT
Frontier sales people continually come to my neighborhood, which has a high population of people who do not speak English well, and they try to take advantage of my friends and neighbors by making it seem as if they have to sign their forms in order to prevent something terrible from happenieng with their electric service. It is a dirty, underhanded way to get customers. |
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—
Ymir
from
Columbus, OH
on
September 20th, 2021
Dont get this service
Someone came to our door promising our bill would only be 50 dollars each month. It seemed true the next few months until we were hit with a 250 dollar electric bill. We tried to not sign up for it but the sales person wouldnt leave our property. It seemed like the only thing to do to get them to leave. I highly recommend you not get this service they will rob you blind with their rates |
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—
Taylor
from
Ada, OH
on
August 2nd, 2021
Do I have frontier?
I changed my gas and electric a month or so ago. My gas changed but Im not sure about my electric. I never heard back from anyone and I havent gotten around to figuring out how to login yet. Oh, this stupid survey insisted I give stars but since I dont know how can I give them. |
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—
Tim Tomechko
from
Akron, OH
on
January 2nd, 2021

— Frontier Utilities
They Charge double than original energy company
When my usage of energy keep low in winter, the price looks good. When the usage increase to 1000kwh. THEY CHARGE YOU DOUBLE!!!!. My bill in Aug turned to $220 and $100 for AEP, $ 120 for them. Don't use them! it's a trap. Even though you cancel it. the supplier would not disappear until two bill cycle. |
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—
Hazel
from
Columbus, OH
on
August 13th, 2020
They are deceiving, stay away
Their agent promised me that, I will pay less than usual unless the usage is high. But, usage is less, bill is 50% more than previous bill. They are lying and cheating. Stay away from Frontier Utilities |
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—
Y.E.
from
Dublin, OH
on
April 1st, 2020

— Frontier Utilities
They are professional deceivers
Agent of Frontier Utilities came my home and explained advantages of their company. Several times I asked her if there will be any hidden fees or not. She assured me that I will not see higher bill than I had before if the usage is not higher. I got my first bill from them, usage was less, but the bill is 50% more. And now they say that, it will take 2-3 bills for me to go back to Columbia Gas. This is trick. That's why stay away from them. If you see their agent before your door, do not trust their any words or promises. This is my live experience, unfortunately. |
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—
YASHAR EHTIBARLI
from
Dublin, OH
on
April 1st, 2020

— Frontier Utilities
Big promises only big let downs
Promised us big savings. Made mediocre attempts. When the covid-19 pandemic hit they bailed like the punks they truly are. Don't fall for their bs. Stick with your primary provider. |
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—
J Hall
from
Lancaster, OH
on
March 24th, 2020

This Covid-19 is a serious ordeal and we are doing everything we can to help all of our customers. In Ohio there are programs you can reach out too that are helping our customers with paying their bills due to this crisis. You can always call whom ever it is that you pay your bill too and asked what are the best programs they have. I hope this helps. If you still have any more questions you can always call our customer care department Monday through Friday from 7am to 6pm.
Thank you,
Frontier Utilities.
— Frontier Utilities
Sorry I ever signed up
First of all I was a bit put off by a person coming to the door to sign us up. I should've politely refused but He talked a good game and my husband and I decided to join. Months later I get a letter that my service is being returned to my electric company for an outstanding supplier charge. I have been waiting on hold for quite some time to get an explanation. When I first called, the auto service asked for my account number and told me that it didn't exist. Then customer service rep asked for multiple items when to me the account number should have sufficed. All this seemed to do was add to my bill and I have seen NO benefit or savings. One thing for sure, I will never use anything beyond my local company again! |
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—
JB
from
Reynoldsburg, OH
on
March 4th, 2020

— Frontier Utilities
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