Direct Energy -- Profile Analysis

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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

You can learn more on our Direct Energy FAQ page.


Our Rating of Direct Energy


Rating Overall
3.34
Market Perception
5.00
Operations
2.53
Products
5.00


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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Provision Power & Gas instead.

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Customer Reviews of Direct Energy

Reviews Overall

23rd place
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Most Recent Direct Energy Reviews  


THE DOOR TO DOOR KIDS IN OUR NEIGHBORHOOD
I just wanted to say, we have your service and we're happy but on Neighborhood app, people are submitting complaints they think the kids your company uses door to door to get families to switch their service providers, they think they are a scam,. Asking for our BGE bills and such. Maybe your should go into tv and tell our neighbors that those kids knocking on our doors happen to work for you and that what they are doing is legit. I know because that is how we switched from Constellation to Direct Energy. Sherie Turpin from Brooklyn MD

Direct Energy Best Rates Available
Direct Energy has fantastic competitive rates, great customer service, and a user friendly website. Simple and cost-effective is why I'm a Direct Energy customer. Plus you get Get a $50 bill credit I. Smith from Arlington TX

Billing Error
I was pretty happy with the company and the plan(Free nights 9pm to 9am) I have. On my latest bill, there is an error. On all my previous bills, you will see "FREE Usage xxx kWh and FREE TDU Charges" but not on the latest November bill there is no credit for "Free TDU Charges" . So the amount is more than double because the FREE TDU Charges" were not credited. I had been trying to contact the online customer service but they just don't understand the bill at all. Henry from Plano TX


4-5 Star Reviews: 253 (47%)



Satisfied customer

I would re-order with them again if they are the cheapest.

Happy customer from Cleveland, Ohio
November 15th, 2020

Billing & Account Management
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How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



my review

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

how it was from Hubbard, Ohio
March 10th, 2019

Billing & Account Management
Customer Service
Order Experience
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How likely are you to recommend?

2-3 Star Reviews: 33 (6%)



Watch out for the rate hike

I was a customer for a couple years. rates were good until all the sudden they hiked it up to 13 cents without telling me. our monthly bill sky rocketed. needless to say i cancelled their service.

Monica B from New Waterford, Ohio
January 25th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 191 (36%)