
Direct Energy Resources
Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
You can learn more on our Direct Energy FAQ page.
Our Rating of Direct Energy
Direct Energy is ranked 10th among all of our providers with a score of 3.34 out of 5.00. The average rating overall rating is 2.89 out of 5.00.
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys. Direct Energy is ranked 1st among all of our providers with a score of 5.00 out of 5.00. The average market perception rating is 3.78 out of 5.00.
Operations measures a company's effectiveness at, well, keeping the lights on. This category measures how well a company does at going about their daily business. Can customers access their account online? Do they send their bills out on time and consistently? Are things as easy as possible on their customers? This category looks at those aspects of a company's effectiveness. Direct Energy is ranked 14th among all of our providers with a score of 2.53 out of 5.00. The average operations rating is 2.27 out of 5.00.
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards. Direct Energy is ranked 1st among all of our providers with a score of 5.00 out of 5.00. The average products rating is 3.80 out of 5.00.
All Direct Energy Plans
Direct Energy Plan Summary
We recommend plans from Symmetry Energy Solutions and Provision Power & Gas instead.
Customer Reviews of Direct Energy
Reviews Overall
Plans & Pricing
Order Experience
Customer Service
Billing & Acct Mgmt
Likely to Recommend
Most Recent Direct Energy Reviews
I just wanted to say, we have your service and we're happy but on Neighborhood app, people are submitting complaints they think the kids your company uses door to door to get families to switch their service providers, they think they are a scam,. Asking for our BGE bills and such. Maybe your should go into tv and tell our neighbors that those kids knocking on our doors happen to work for you and that what they are doing is legit. I know because that is how we switched from Constellation to Direct Energy. — Sherie Turpin from Brooklyn MD
Direct Energy has fantastic competitive rates, great customer service, and a user friendly website. Simple and cost-effective is why I'm a Direct Energy customer. Plus you get Get a $50 bill credit — I. Smith from Arlington TX
I was pretty happy with the company and the plan(Free nights 9pm to 9am) I have. On my latest bill, there is an error. On all my previous bills, you will see "FREE Usage xxx kWh and FREE TDU Charges" but not on the latest November bill there is no credit for "Free TDU Charges" . So the amount is more than double because the FREE TDU Charges" were not credited. I had been trying to contact the online customer service but they just don't understand the bill at all. — Henry from Plano TX
4-5 Star Reviews: 253 (47%)
They are a little more expensive, but I haven't had any problems with them. I would put them up there with the top companies
I made a big mistake and switched from direct to txu my bill jumped from 90$ in nov to 318$ in dec. that is without heat because my heater had been boken since last july. Since then the bill has only gotten higher. No one at txu will talk to me or explain why. As soon as my contract is up at txu im switching back. This month my bill was 418$ That is almost half my s.s. check. I cannot pay it so soon I will be without power. I am a 67 year old widow with health issues.
11 cents for 2 years and a $250 incentive for
signing up.
Consider that usually consumers that write on these forums are ones with complaints. It has been my 3rd year with them and they have always provided great customer service and product delivery. The are very flexible on making payment arrangements. The key is that you do need to forecast and communicate you needs to not onll them but anyone you are doing business with. Sometime the problem is with the one doing the communicating and not the person.
Good value for the money.
Great service and nice people in customer service.
i read a lot of your reviews i never had any of your guys complaints, i did find out that there is Direct Energy and Direct energy business two different companies i use direct energy and am very happy i use it at all 23 of my business locations and my house.
Good company. Good prices. Been with them for 6 years and I moved recently and was all setup to move then they got a flag to have me fax in a copy of my SS card and some other ID. Well I was in the middle of my move and needed power now not when I had time to do all this s o I bailed and went to penny wise and got a lovely wise 3 for 4.4 cents pkw. But a fine company with great rates.
I have been with Direct Energy since 2004 and have never had any of the problems I read here. I moved a year ago and the switch was seamless. My service was turned on the day it was supposed to be and they left service on at my old place until I was fully moved out. It was great!!! I just renewed my contract with them for less per kWh than any other company I checked, and I really did some shopping! In the time Ive have been with them, they have been a great company! You could do a lot worse.
Have been with them for about 4 years now. Never had any problems. Customer Service is very nice and friendly. Rates have been excellent and competitive. I would highly recommend
Very easy to work with. Been with them for 3 years now. Recently worked out something for me for last months payment. Were very very nice.
I love Direct Energy. I've been using them for 12+ years at multiple residences. Transfer is always easy, and I love that I get a month of free energy service every year! Their rates are competitive, and any time I've had to speak to customer service they've been really friendly. I even call about every 6 months to see if they'll lower my rate, and often they do by a cent or two!
You get a discount when you sign up with a personal referral. You're welcome to use my refer-a-friend code: BD51V1 - enjoy!!
Service has been good. No billing problems and rates as promised. Contract is about to expire and will go with someone else as DE's energy costs are now not competitive with the current market.
I had a problem with my bill and had to call Direct Energy the other day. The rep was extremely helpful and resolved the issue without any push back. A pleasant experience for an industry that is definitely not known for their customer service.
I have had direct energy for a little over 10 years and have had a great experience. I have found that enrolling in online auto pay helps me to never worry about a late payment and allows me to establish good credit. The other thing that has helped is always enrolling into a plan to save on the cost per kilo. Currently I am paying .13 cents and that is outrageous but looking over the plans I could be paying .8 cents per kilowatt. I have recommended direct energy before and I will do it again. Have never had an issue in 10 years. Although I am currently checking into clean energy plans so if they do not offer that then I will change to another company if the price is right.
Yesterday I heard about the offer that Direct ENergy has that gives you 100 free days of electricity. I ordered online and it was extremely easy.
i have been a DE customer in the past. was able to return due to a move to the Victoria Tx area
good and fast response
Contacted them on Chat.... very responsive to my request and was handled in a timely manner.
I signed up with Direct energy in 2014. In May of 2016 we flooded. I had to sadly cancel service until I could move back home, the manager took very good care of me. I received their service again on 10/24/2016. I have yet to have a bill over $110.00. I am on the free weekend service. I do all of my laundry and power using chores on the weekends. I am so very happy with them. I was paying over $200.00 with Gexa. I would recommend using Direct Energy and signing up for Free Weekends. Txu power only gives you free power over night until 6 a.m. Thank you Direct Energy.
Price quote excellent - service excellent - was happy last year so renewed for 2017
everything seems fine.no problems and good service..
I am please with first the customer service person who answered the phone with a pleasant voice. This person answered all my questions knowledgeably. It Was an excellent experience.
My experience was very good.He explained everything that I need to know.
Every dealing I have had with direct energy has been positive and friendly. Great company!
fast quick service!
From ordering to follow up, I have had only excellent experience with the customer service department. There were no delays in getting connected and no problem since.
Customer service is great and rates seem real good, also I like plenti points!
I had an excellent customer service associate who applied affordable rates to my account. I was very pleased on how professional she was and courteous. I highly recommend Direct Energy to all and will continue to promote the service to anyone I come in contact with.
Direct Energy has finally found a plan that really reduces my bill and I am very grateful!
real good company
Good price, you can chat with them.
Not only are the rates awesome, the customer service is just as awesome!!
very good. everyone was helpfull
Customer for 3 years and have had good results. Good customer service. Would recommend
I chatted with Michael C. on the website today because my email address was incorrect and I could not get it fixed even though it showed the correct address. I had set up the account with a previous email address but switched to a new one. Michael helped get it corrected in less than 5 minutes. I have been very pleased with the service I have received from Direct Energy.
Spoke with Melinda on your on line chat. she was efficient and very helpful!
I just used the chat to move up an order I had placed. It took less than 5 minutes to type, wait, and end conversation! Thanks for great service!!
I used thr online chat, and the agent Melinda was very quick and answered my question. She was very professional and nice.
Contacted Direct Energy to check on rates, because my current plan was scheduled to expire. Used the Chat, because there was some discrepency in signing up. The chat rep (Melinda) helped me clarify some things and got me on the right track.
Although I do have one little tidbit to add- If your a returning customer, there should be other cheaper rates for customer loyalty!
Thanks so much
I am not sure how long I have been with Direct Energy but I remember when they first came to my house years ago and told me of the fixed rate from them. I was interested and would not want to lose them. It is one of the best deals that I have ever made.
They get to the point and handle it professionally and efficiently. Am very happy with my service and my rates.
Very helpful and easy
Online chat was very helpful.
Melinda from Direct Energy was great from Oklahoma, straight to the point, saving me hours of searching on the web...She took the time to listen (read) and answer all my questions very quickly...
It's not just the rate what counts, it's the whole experience!
The lady on chat helped clear everything with, Malinda was her name. Very helpful
You guys need to keep up the good work that you are doing.
I have enjoyed the services that I have received.
Never had an issue with Direct Energy. Customer service is friendly and knowledgable. Will use them over and over for my energy needs.
No issues thus far and easy to transfer
When our contract was up I called and negotiated a new rate and our loyalty was considered in the rate we received. What a blessing. It made me feel you appreciated my business.
Fast to order and connect and extremely affordable
the Representative immediately lowered our rate and we renewed our contract in no time at all. He even made it retroactive for the previous month.
Best of the best
Love the Plenti points and app.
Have always had good service looking forward to being a loyal customer for years to come !
I've had nothing but success with direct energy. Have no knowledge of promotions. Would recommend to others I have.
Good
Everything with Direct energy has been pretty good. They provide an excellent and treat me respectfully. The one thing I am surprised about is that they mention they are glad I renewed with them. I didn't realize I renewed as nobody advised me of this. What I don't like are the extra monthly charges if I don't use any electricity and the carrier charges. Since i renewed I hope i got a good price on the actual usage charge.
The best electric company I have ever done business with. Excellent
This is my third or fourth year with this company. Yes, the cost just went up a little but they are still less than other options so I will stay with them. Also they have a wonderful customer service group.
Wonderful Company, they have worked with me on every avenue possible.
As a customer of DE I have nothing but praise for the company. Always ready to help out customers. New contracts and moving services are made a freeze. Only one minor detail, their automative (recuring) payment system needs to be better
i love direct energy, finding this company was honestly the best and i must say i am beyond happy to have switched from NEC to Direct Energy!
All service parts were excellent.
Just new to this utility. Experience was very easy to create an account and follow up with questions. Very friendly customer service folks!!
Through no fault of Direct Energy I was paying too much for gas compared to my local energy company. After calling Direct Energy they lowered the cost to half of what I was paying to Direct Energy for my gas. They have been great in working with me to keep my cost down. I would recommend them to anyone. Thank You!!!
no complaints
Have renewed our Direct Energy contracts at both our home & weekend house. Have been very pleased with our service.
For years I did not believe my energy bill could be lower than what I was paying with TXU. That is until Direct Energy. Wow! What a difference! There was a hiccup in getting my order registered but even that was resolved in an hour and, just like that, I started saving money. Thank you, Direct Energy!
Very good experience. Easy to renew on line and phone call. I'm on a budget. No issues to mention.
They are able to answer all your needs, thanks Direct Energy
Price, customer service, account management website, comprehensive website information that contains accurate info .and is so easy to use.
It's all there.
You can't beat it. All the others could take a few lessons.
Was Amazing company also had first choice now both great companys would recommend this company to anyone who need electricity
Have been a customer for more than 2 years great service.
I received help from your employee, Jason Simpson, He was very courteous and efficient with the aid he gave me.
Everything is Good with these people
I am usually very pleasantly surprised by my low bill! I would definitely recommend Direct Energy! They are fair and have really good customer service.
The best electric provider by far. I have been with two others in the past. Direct is five stars in every area. I have recommended to all my family and friends.
I love Direct Energy and I don't plan to ever change companies. As a first time house owner I looked everywhere and Direct Energy had the best prices!!!
NEVER BEEN HAPPIER KEEP IT THE WAY ITS GOING
Good service
I've been with Direct Energy and have been very satisfied. I like the fact that I can sign up for a new program before my program expires. If I see that a lower rate is being offered by you while mine s still in effect, I want the lower rate.
It was great easy with no problems and keeping updated. Thanks
I have been waiting too long for the refund. Melinda was a lot of help in trying to take care of this business.
I have been with Direct Energy since 2015, I have had a great experience with them during these years and I recommend them to everyone. Their prices are great and the customer service is awesome.
Customer service and plans are good.
Megan was on the ball getting me links to check out different plans for energy for my house hold. What a great experience it was dealing with her. She had a lot of patience and was very knowledgeable for my questions in need. She was Happy through the entire chat, it was like I could see/feel her smile as she worked/chatted with me on the different plans that your company provides.
I will for sure recommend this to everyone
Good company, great customer service with lots of choices between plans.
I used the live chat on Direct Energy and was able to get the answers I needed. Michael C. was very helpful and answered all of my questions.I would definitely use this service again.
hi - I was having a problem on the main website and I chatted with Megan and she resolved all my problems quickly and efficiently. I plan on referring my friends to Direct Energy.
Just renewed for another 24 months with Direct Energy. Easy-peasy and such a pleasant experience compared to some of the companies I have had to deal with recently...
Easy and Quick. Just how I like it.
Reliable electricity company, with an outstanding customer service. Multiple plan options from month-to-month to free-weekends contract. Highly recommended.
They are great!!
I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clearly the rates and extra charges.
She helped me to select a better plan
always resolve my problems on time
I had to delete my 2 stored payment methods as I had to cancel my service due to relocation from USA to India and I got all the help and support from Kesley to remove those, Even though I am not a direct energy customer. Thanks to taking care of my request and you guys rock when it comes to assisting the customers.
Megan was so helpful, and nice. Helped me with my bill.
Pretty chill
I had a fast and easy experience chatting about my rate. Exactly what I expect when chatting.
I've been using direct energy for about 2 years now, and I've always had a good experience with them. Their plans are cheap and I've never had any issues with paying my bills online. Their customer service is always quick and efficient. The website can be a little glitchy but that might be because I have to use my phone, but I have noticed they have been making updates and I especially enjoy the chat function. Overall I will always recommend Direct Energy!
Love the Free weekends
The Direct Energy Chat contact was able to walk me (an existing Direct Energy customer) through the selection of the available Military rates offered, and where the Direct Energy software left me at a dead end with no way to obtain the rate I wanted, was able to verify my Vet status and get me signed up for the renewal rates. The representative was polite, knowledgeable, did a Good Job!
Chatted with Kelsey. Very nice
The chat agent was helpful and resolved my log in issues quickly
I have phone anxiety, so I went to the online chat. My contract was up, and I wanted to see if there were any lower rates. Kelsey was so helpful, I found a lower rate, and I had no anxiety! Super easy, super helpful, and super fast!
It was very easy to get the answers for all the queries over chat.
I had some trouble with the signup procedure. It appears the website has a minor problem, however, the Online Chat operator, Megan, was able to resolve the issue in an efficient manner.
I am a new customer, I had some concerns, because I spoke to a lady with a very strong accent and couldn't understand her. I decided to view my contract online and had some questions. I decided to chat, rather than talk to somebody that I wouldn't be able to understand. I chatted with a wonderful lady by the name of Paige and she answered all my questions and concerns I had. Thank you Paige!
They search and see how you are as a customer and give you the same rate as you had or better!
Great experience
everything went smooth on the sign up and renewal
Customer service representatives are attentive, quick, and resolve issues and answer questions promptly and appropriately, we will continue to use Direct Energy for our electricity needs.
Excellent customer support and perks
I noticed a certain surge protection plan was added to my account, so I requested that it be removed immediately. Megan, a representative was very professional and direct. The live chat lasted about two minutes, at most and my concern was addressed with urgency. Love, love, love this company!
Kelsey, was a tremendous help.
EXCELLENT CUSTOMER SERVICE! Paige is the person I spoke with today on my live chat and she was Awesome! The plan I renewed with was the Give Brighter Plan. The Give Brighter is a plan that includes a Luci Light for our home. This is a solar powered, inflatable, waterproof light for you to use in your home. In addition, as part of this rate, they donate one of the Luci lights on my behalf to a family in a developing country that lives without electricity. Whereas, the Live Brighter is just our regular everyday plan without any promotional items. The price per kilowatt was exactly the same (which is still cheaper than the other guys) and we're locked into this rate for another year. The Luci Light program is wonderful and it gets you a free light too! WAY TO GO DIRECT ENERGY!
Online chat for transferring service was so easy. I was having a hard time online verifying new address, but upon chatting with Kelsey she helped me process change. She was fast and had no problems what so ever!!
Melinda was very helpful and answered the question I had.
I had a few questions about my plans after transferring service and Kelsey was able to solve the issues quickly and courteously! It was easy to get my questions answered and it was nice not having to call and be put on hold. i was able to take care of the issues while not interrupting my work at the office thanks to the live chat feature.
After being with maybe 3 other companies, and receiving horribly high bills, we decided to make a change. My mother suggested Direct Energy and everything has been great since then. During the summer, we receive low bills, ones that are "almost to good to be true". But there is no surprise, it ends up being exactly that. I love this company. During winter, we also get incredibly low prices. Right now, we have a wonderful plan where we received the nest and a great plan for three years. Thank you, Direct Energy!
Most of their customer service representatives are very patient and make sure your issues are resolved.
Perfect customer service experience
I have been with direct energy for 3 years now and they have always been very helpful and clear. not to mention they don't have crazy prices, even during summer our bill has never been outrageous. they are a fantastic company and I totally recommend them.
I have been with Direct Energy for some time and have always been satisfied.! The customer service it's the best.! The staff is willing to help and accommodate you to your likeness. The prices are great.! Thanks Direct Energy staff for your lovely and friendly attitudes., A special thanks to Kelsey!!
They are very helpful and fast acting. Whenever I have questions or problems they're always quick with response. Great service. Would definitely recommend to family and friends !!!!
Melinda did a wonderful job of helping us transfer our service from our apartment to our new house. She was very helpful and knowledgeable.
My bill was so much lower when I switched.
I saw my bill with the surge charge protection plan which I had declined but I hate calling and waiting so I tried the online chat and the issue was fixed quickly the lady was very helpful, efficient and polite.
Had a couple of bills due, because i was unable to work due to Harvey. They set up a installment plan and made it so much easier to pay my bills.
The customer service is simply great
Had an issue with mailing information due to an uncomfortable situation. It was taken care of promptly and politely.
Good, efficient service with Chat, but, two things: 1) they sent a renewal letter six weeks before my contract expired, but the website didn't consider me eligible to renew. Had to go to chat. 2) they should tell you in the letter that the rates offered on line are better than the ones available by phone (though only by a tiny amount).
And, it looks as though the initial offer is a bit of bait and switch. The best rate has gone up 13.5% in a year. Or, is it just the economy?
And, oh, yeah, it's a nuisance to have to renew each year, but what the hey, that's life.
I noticed that the electricity plan that I was paying was not the correct plan and the agent was able to help me and get my account lined out. And even offered a credit on our account for the trouble.
Kyera was able to solve all of my issues with one chat session. She was very knowlegeable and had a great customer service attitude. I could tell she likes to help people.
This is the absolute best electric company I have been affiliated with. Their rates, plans and customer service has never failed to impress me.
Awesome
Direct Energy was quick and easy to be a customer with and understood the neccity of having your home equipped with service
I had a misunderstanding about account and decided to reach out to the chat option, I was assisted by Kyera who was more than wonderful. She explained in detail my concerns and assisted in setting up the appropriate approach.
I had called several times to discuss my bill, but recently and now twice I have used the online customer service and resolved my concerns right away. I have been with Direct Energy for approximately 4 years now and I have recommended them to several of my family and friends.
My Family is facing an extremely hard time at the moment paying bills due to a death and job loss back to back. Melinda gave me all the information needed to help my family in our time of need. she is definitely a blessing is disguise and I couldnt be more thankful!!!
in less that 10 minutes Kim had me setup for the fixed plan for electricity.
Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me
I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days
Being new with Direct Energy I need a little more time to experience. So far I am very pleased with the price and that means a lot to me. Using Direct Energy for both Gas and Electric, is allowing me to stay in my home. When you are on a fixed income, this is monumental. Thank you, Direct Energy.
Always staying in contact with me.
very satisfied with the service and competitive electricity rates thanks!
I've been with Direct energy 2 years and like the service and plans. Web site is easy and phone help is excellent. Highly recommend.
I happily report that in my almost 4 years of being their customer, I have zero complaints
My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much.
I had trouble trying to log in, it never recognized my account number or my zip code. Today I called First Choice to fix my problem and in a matter of minutes I was able to log in. Thank you Dulce and everyone working in customer service
Very professional! Great energy service provider. Great electricity rates!
I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon.
Very good plan..
I had all my issues resoved in a polite and timely manner. Thank you Kim.
Everything is just fine and very excellent. There is only one concern on the elimination of the Plenti Reward Points which I greatly missed it. I really enjoyed it using it.
Everything was Great!!
I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes.
It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!!
I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193
I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider.
Megan on the chat was AWESOME!!!!
Kim was awesome she was able to help me.
kim was fast and efficient
Needed to re-up and got a great rate again.
Always a good price on electric. Great customer service reps !
I absolutely love Direct Energy. I cant believe how low my bill is every month.
Direct Energy offered the best rates, and a seamless transition from my previous generation supplier.
We switched to Direct Energy several years ago, and have $aved. Reliant calls us from time-to-time, but we'll never go back. So glad we made the switch!
I love the Power to Go program as it helps me to proactively manage my energy consumption. The per KwH rate is competitive with post-pay plans & I get notifications each day, telling me how many KwH used as well as the cost. That way I can easily determine what my "energy vampires" are and kill them! Plus, no surprise bills at the end of the month! If you don't want daily texts you can get email - or both - and you can adjust how frequently they come. I definitely recommend Direct Energy Power to Go to anyone who wants to have the most control possible over their electricity consumption.
The live chat is now my go to.
Easy to sign up, get weekly emails with usage numbers, and customer service was great! We are up for renewal next month and will definitely renew!
lowest rates I have had in years
I love direct energy. They are very helpful and understand to the needs of the customers.
quick painless and competitive
straight forward
MY PLAN EXPIRED 2 MONTHS AGO AND I DID NOT REALIZE IT UNTIL I GOT A HUGE BILL. THEY HELPED ME GET A NEW RATE AND RE-BILLED AT THE LOWER RATE. I HAVE BEEN WITH THEM 11 YEARS AND WOULD NOT CHANGE DUE TO THEIR AWESOME CUSTOMER SERVICE!!
Used on line chat service to discontinue service at one address and activate at another three weeks out from move. Seamless...easy.
This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I reviewed several other companies before arriving here and was displeased at their demands for a huge activation deposit. None of them could clearly explain why those startup monies were necessary or could confirm if they were refundable minus all the fees if the relationship had to end. I would have been okay to pay it out installments but no one was hearing that. Just hand us 220.00 and well turn it on. Im glad i found you guys and very pleased there's no deposit. This is how you become and remain #1. Im telling everyone I know at the old company to follow me. (#high5) Thank you ..Now lets do business one kilo watt at a time. Praise God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great price, no cancellation fees
I was able to chat with Megan regarding plan options and she was able to answer all my questions. Thank you, Megan for all your help. She provided links and took the time to look up information on plans for me in my area.
She was quick fast and knowledgeable. Didnt hesitate to fix my situation without judgement.
Good company, just make sure to keep up with contact end dates.
They always there to help me !
Always the best rate.
Love this Honor company
But the I T Dept has many issue to updating information on my account.
Customer service helped to correct my issue promptly and easily.
Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless.
A pleased customer
I was shopping for an alternative to Cirro because of their outrageous "electricity delivery" charges. A friend recommended Direct Energy. Best move I have ever made. Great rate, no hidden charges, and my first bill was over $130 less than my last Cirro! Even signing up for the 24-month plan wasn't an issue with the rates I was given. I will be a customer for many, many years if this stays the same.
Good Service at low cost
Chatted with Kim today and she was a tremendous help! No wait time either. Issue resolved!
I highly recommend Direct Energy to everyone. They really do care!!
I needed to shop for electric and found Direct Energy online. After reading about your company, and having positive results, I decided to sign up.
My rep, helped me all my questions, and answered all of the concerns i had.
Needed help with my bill and cres from cs helped me out n was very kind
Direct Energy Customer Service is awesome. I am not easy to deal with, but Chas took ownership of the problem and hung in with me until it was resolved. It was an AutoPay issue and he worked with me, even involved his supervisor to get everything taken care of. Seldom do I find Customer Service where "Service" is the key word!
Great company, great prices, great plans, and on top of that, you can speak with a real person on the phone when you need assistance the most.
I've been using them for over 4 years, and never once I had an issue.
I moved 3 times while I had Direct Energy as a provider, and every single time, there were there to switch my service in no time (no issue)
I just started, but everything has been seamless so far. I dont even have to do anything to receive my echo dot! I have free weekends so with the kids home at that time, Im loving it!
Never any problems.
I've been w/Direct Energy for a few years now. Their plans & services are without a doubt, some of the best around. We're very pleased w/our ongoing rate of $0.0500 per kilowatt-hour is most competitive around. Their website is extremely user-friendly & customer service is outstanding. My ONLY complaint is the differences displayed online vs. paper bill. However, this primarily due to when I actually pay, a full week after the billing statement.
I HIGHLY RECOMMEND DIRECT ENERGY AS AN EXCELLENT CHOICE FOR ELECTRICAL DISTRIBUTOR!
I used to be a Reliant customer and finally got tired of being over charged, so I switched to Direct Energy and I am so glad I did.
Excellent customer service, always helpful when I need them.
I used the Chat Now option to ask a question about my renewal. It was fast and easy. Javier answered all my questions in a friendly fast manner. Renewed for 2 more years!
I was completely satisfied with Direct Energy and their ability to work with me on my account and rate. Chez was extremely helpful. I couldn't have asked for better service. Anyone considering an electric supplier, Direct Energy cares about their customers.
I have been with Direct Energy for 8 or 9 years now and, except for a few minor issues, have been pretty happy with their service. I use the live chat feature most of the time but, if I have to call customer service, I am usually not on hold too long at all and it doesn't take long to resolve whatever the problem is. The rates are a little higher than some lesser known providers but given the lesser known providers ratings, the higher rates are probably going to be worth it. In fact, my contract with Direct Energy expires this month and I had been shopping around for an electric provider with a lower rate but decided to go ahead and stay for that reason. All the providers offering lower rates had terrible ratings and customer reviews. I also found a few outrageous hidden costs and fine print nightmares among some of the lesser known providers. I would rather pay a few cents more and avoid having to battle with some other company's customer service department about a promise they made at signup they failed to deliver afterwards.
This company is amazing, not just the plans they offer but the customer service as well.
I tried to sign into my.new account, couldn't find my account #. Plus,I was concerned that my rate would be very expensive since I use less than 500kg
On average. Chat with Kim Relieved my worry. Thought I would be charged for .500 even if I only used 350 0r 400
She assured me that I wouldn't!.
Good news, Informed personnel are the heart blood of Customer Service.
Kim exemplified great customer service!
Never a problem. Real deal. No scams!
I have had a great experience with DE. A few hiccups along the way but nothing they could not handle quickly. I am pleased! The chat has actually worked awesome for me!
Kim @ Direct Energy was great. She is professional and answered all of my questions.
I was just concerned about when I'd be receiving my free Amazon Echo Dot, so I went in to live chat. To my surprise it was rather fast and easy to use. Cres got back to me quickly to answer my question. I thought I'd have to call and be on hold to speak to someone since mine was a new account, but I didn't and I was satisfied with the answer and service I was given!! Thanks so much for making it so easy!
The Customer Service Chat Representative "Amanda" Was Very Helpful and Was Very thorough. Thank you Amanda.
I have been Direct Energy customers for 3 years, when I decided to move to my new house I called them (30 days before moving) to transfer my service to my new location (75056) but the representative told me the service is not available on that area and they don't charge me for early termination. When I saw my statement they charged me $135 for early termination, I called again and the representative checked my new zip code and agreed to waive this fee. Finally today after checking my credit card statement I saw they charged me $135. Really frustrated with their customer service.
My agent Amanda, was amazing. She has extensive knowledge of the service plans, and helped me compare the plans to find the one that was best for my family. This type of customer service makes me happy to have direct energy as my energy provider. Thankyou Amanda
It looks like a nice service and distribution.
Direct Energy had the best price for my needs and they provided all they promised.
Easy to sign up.
I've RECENTLY switched over from TXU, not only are the agents better, but they help you more as well, would definitely recommend, thank you Direct Energy!
Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful.
Thanks to Nery - we were able to resolve my doublepayment due to a quick finger and me not paying attention!!
I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received.
this company has the best price and is easy to sign with no early termination fee
I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me.
very good for 2 yrs. now what for next 2 yrs?
Very satisfied with supplier
Professional and honest
Tamra was our customer account representative. She was beyond helpful in such a professional and kind way.
Easy to sign up and easy to renew.
It was simple and easy. Look for best price with average contract length and no penalties for early discontinue.
Customer
Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!!
Gaddy helped us keep our power on when we made a mistake with transfer and it was seem less. They go above and beyond for customers
Excellent
I contacted customer support because I used the wrong bank account to make a payment and they were quick to get it canceled so I didnt get an overdraft fee. Also assured me I would not be disconnected if my payment did not clear because the money came out of my cash app account and was denied but showed complete on their side. Completely satisfied with DIRECT ENERGY!!!
Great deals. Good service
I recommend 100% and i give 5+Star
Very honest company
They don't take advantage of in there customers like others company do,,thank you
Email says "We'll send you an email update within the next 3 days when your order has been completed." But I haven't got any email so I went to chat the customer service after the 3rd day to get an update. The customer chat representative checked my order and it said it was approved and gave me the order details. Customer service Chat was prompt and didn't have to wait for a long time to get a response.
As other people have had problems paying their bills before, during and with the continued covid crisis, Direct Energy has been there for me and my family through it all! I have never had a more positive experience with friendly and helpful customer service representatives than I have with Direct Energy! In several states to include Texas, no energy company has delivered the best experience!
I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them.
I LOVE direct energy. Their customer service is fantastic. Every time weve called they have attended us in a friendly and efficient manner. Plus I got $50 off with this code: Y8PT5E
I recommend it 100%
The best rate, honest,they don't take advantage of their customers,, excellent customer service
I was pretty happy with the company and the plan(Free nights 9pm to 9am) I have. On my latest bill, there is an error. On all my previous bills, you will see "FREE Usage xxx kWh and FREE TDU Charges" but not on the latest November bill there is no credit for "Free TDU Charges" . So the amount is more than double because the FREE TDU Charges" were not credited. I had been trying to contact the online customer service but they just don't understand the bill at all.
Direct Energy has fantastic competitive rates, great customer service, and a user friendly website. Simple and cost-effective is why I'm a Direct Energy customer. Plus you get Get a $50 bill credit
I just wanted to say, we have your service and we're happy but on Neighborhood app, people are submitting complaints they think the kids your company uses door to door to get families to switch their service providers, they think they are a scam,. Asking for our BGE bills and such. Maybe your should go into tv and tell our neighbors that those kids knocking on our doors happen to work for you and that what they are doing is legit. I know because that is how we switched from Constellation to Direct Energy.
Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment!
Perfectly happy with entire experience until service contract expired. If customer service had contacted me and offered same rate, I would still be a customer. Signed with another service then get your offer for a lower rate. Sorry.
Very happy with my experience,
Great rate
Called and got a better rate
did what was needed, no service interruptions or delays
I would re-order with them again if they are the cheapest.
3-4 Star Reviews: 26 (5%)
I was a Direct Energy customer for almost 2 years, before I ended up moving. I thought the plan I had through them was price competitive at the time and have few regrets in using them.
The customer service was fine but the billing irritated me a little bit. Specifically, when I'd go to make a payment with them over the phone, they'd charge me a "convenience fee" to make the payment. What this really was a surcharge added to my bill to cover their costs with a third party billing group, I'm guessing. It irritated me that paying on time was still punished to the tune of about $36/year when I made my payments. I guess my alternative was to mail a payment, and that wasn't happening.
I would go with them Direct Energy again if they had a plan I liked when I was shopping for electricity. They gave me an overall good experience.
I haven't had any issues with direct but their website isn't my favorite out of the energy companies. Customer service is helpful.
The Power-to-go Direct Energy plan has been great. I get a daily email with my usage and cost. It's been really convientient. I haven't had to deal with customer service, so I cannot rate that, but set up was easy online!
I used Direct for over a year and never had any issues with them except for with their idea of average billing. They offer average billing, but it is unlike any average billing I have ever experienced, and to this day, when I inquire about how average billing works with potential energy providers, I have never encountered Direct's odd approach to the matter.
Direct Energy doesn't average bill in the sense of keeping your bill around a steady amount and then adjusting it for over or under usage. Direct's average billing bills you exactly what you used that month, so the bill is always a surprise. I spoke to several customer service reps about this issue, and they all seemed confused by my confusion; like average billing meant regular billing. It's really weird.
So if you are okay with your average bill being a mystery surprise each month, go ahead and sign up with Direct. Honestly, it's the only issue I ever had with them, but it was enough to inspire me to switch to another provider. Just my personal preference, though.
As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me.
Contacted Direct Energy to check on rates, because my current plan was scheduled to expire. Used the Chat, because there was some discrepency in signing up. The chat rep (Melinda) helped me clarify some things and got me on the right track.
Although I do have one little tidbit to add- If your a returning customer, there should be other cheaper rates for customer loyalty!
I have enjoyed the services that I have received.
Far better Service and prices than I Had with TXU
Everything with Direct energy has been pretty good. They provide an excellent and treat me respectfully. The one thing I am surprised about is that they mention they are glad I renewed with them. I didn't realize I renewed as nobody advised me of this. What I don't like are the extra monthly charges if I don't use any electricity and the carrier charges. Since i renewed I hope i got a good price on the actual usage charge.
Wonderful Company, they have worked with me on every avenue possible.
Melinda was very helpful and thorough in explaining
short waiting time, smooth, and straight forward
The customer service representative was most helpful.
The chat agent was helpful and resolved my log in issues quickly
Excellent prices, but customer service not always the easiest to understand.
Good, efficient service with Chat, but, two things: 1) they sent a renewal letter six weeks before my contract expired, but the website didn't consider me eligible to renew. Had to go to chat. 2) they should tell you in the letter that the rates offered on line are better than the ones available by phone (though only by a tiny amount).
And, it looks as though the initial offer is a bit of bait and switch. The best rate has gone up 13.5% in a year. Or, is it just the economy?
And, oh, yeah, it's a nuisance to have to renew each year, but what the hey, that's life.
Good company, just make sure to keep up with contact end dates.
I have automatic withdrawal for the free weekends plan. I was not given notice that my contract was about to expire or had expired so I continued to lower the thermostat every weekend during the next 2 months. When my next bill was $100 higher, I contacted them to question it. That's when I found out it had expired 2 months prior and couldn't be restarted til the next month. I guess they will get extra money for the 2-3 months I was without the free weekend contract. Other than that, I have been happy with them. I just need to make note of my next contract expiration date because they probably won't notify me.
Have been a Direct Energy customer for only one year with a great rate and great customer service, unfortunately the renew rate is 30% higher than what is available elsewhere. 10/19/18.
Cres was extremely helpful; answered all my questions and concerns.
I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price.
this company has the best price and is easy to sign with no early termination fee
Was supposed to get a gift card for a review and NEVER got the gift card.
No
Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment!
i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left
2-3 Star Reviews: 33 (6%)
I was a Direct Energy customer for almost 2 years, before I ended up moving. I thought the plan I had through them was price competitive at the time and have few regrets in using them.
The customer service was fine but the billing irritated me a little bit. Specifically, when I'd go to make a payment with them over the phone, they'd charge me a "convenience fee" to make the payment. What this really was a surcharge added to my bill to cover their costs with a third party billing group, I'm guessing. It irritated me that paying on time was still punished to the tune of about $36/year when I made my payments. I guess my alternative was to mail a payment, and that wasn't happening.
I would go with them Direct Energy again if they had a plan I liked when I was shopping for electricity. They gave me an overall good experience.
It wasn't the best reason to choose an electric company, but I chose Direct Because I'd been seeing their banners all over the place at the Rocket's games. I figured I'd give them a shot. Well, I did, and I would have to say that they haven't done anything to set themselves apart from any of my past experiences with Reliant and TXU. Their prices are ok, but not fantastic. I would recommend them to someone else, but mostly just because of worst experiences I've had with other providers than anything special they've done for me.
I do like that they have a deal with Hallmark A/C. They check our system for free and that is a nice touch.
I used to have Direct Energy, but decided to switch when I moved.
When I called to tell them I was moving and switching companies, they asked if I wanted to pay my last bill over the phone. I didn't have my bank account information at the time so I told them I would just pay online. The rep kept asking me over and over again, until I started to get annoyed.
Then I started to get calls asking to pay the bill, WAY BEFORE THE DUE DATE. They said it's a courtesy call.
Then after I paid the bill, they called me still to tell me to pay the bill. I had to tell them I already did.
I was a good customer, never behind on paying, so they should not have had to harass me.
Over all direct energy is fine, but don't select online billing only, you can't read
your bill so select both online and paper bill..
They not the worst, but certainly not the best. The rates are 'ok', but what will get you is if you have to pay late. 3 days after the due date, they issue a disconnect letter, and there is a $30 charge if they send it. It's a ridiculous practice and the customer service dept is not very helpful.
I have twice been promised a particular price from Direct Energy but then actually received a much higher price then promised. Plus, they got into trouble a few years ago and got permission to raise my rate mid-contract. I switched carriers, paid my last bill, have proof I paid my last bill, never received any collection activity from them and all of sudden get a hit on my credit report for the amount of my last bill. I can actually still log in my account online, which shows my last payment of the amount they say I owe. I would caution anyone from doing business with them.
I signed up with Direct Energy one year ago when they claimed that they charged less for electricity than their competitor. When the contract ended the charge per KWH (kilowatt hour) went from 7.3 cents to 12.8 cents. ($99.00) I changed electric suppliers at 6.4 cents and for some reason it will take 2 months to switch. So Direct Energy will be raping me for the next two months.
I have been with them for over a year. My avg bill is around 700/month so you would think I would be somewhat important. I signed up online and gave a credit card to direct pay monthly. The credit card number was stolen and had to give a different number. Easy right? NO! I get a call every month and have for the last 6 months from them telling me I need to give them a new credit card number b/c mine is no good. I tried calling once and b/c I am an "online customer" I had to pay 5 or 6 dollars to speak to a live person regarding this. They will not let you speak to anyone that is important. Just the guy from another country that calls you to get the card info every month. Very frustrating when you try to make sure all bills are paid every month and you have to deal with this. When I redo my electric, direct energy will have to be substantially cheaper for me to stay.
They suck you in with a low rate then jump it up. Let the buyer beware. Look at your bill and the cost of a Kilowatt hour (KWH) Compare Direct Energy's cost with your local provider and all other companies.
I had an incident where I paid for my lights & they show a positive balance but Direct Energy (power to go) still disconnected my service. No one could tell me why this happened & after 4 hours, the electricity was still not turned on. Mind you I am 34 weeks pregnant & on bed rest. I spoke to a rude rep named Audrey who kept over talking me & telling me the same thing over and over that I was going to have to wait close to midnight before my lights could be turned on when they turned them off at 2:30. That's ridiculous!! I have been with them for several years and this is the second time this has happened and no one could tell me why BOTH TIMES. I will be taking my services elsewhere especially if they have employees who are rude to loyal customers.
I switched to direct energy but ended up having to cancel on the third day after signing up they charged me 135.00 even though I called on the third day and they try to tell me Saturday is a federal business day to them because they are open so do not use them they will rip you off in the end.
Your online chat, Michael C.,was very helpful. I believe he was the same rep I chatted with last time.
Do not allowed the undertrained representatives to take your payment over the phone. I authorized one amount for a specific bill amount verbally and was a charge was placed on my debit card for the entire balance which was not yet due. When discussing their error with their rep immediately after I called back when seeing the incorrect amount on my bank account, I'm told I have to wait 14 days to receive the money back, and then pay the cirrec t amount AGAIN that day to keep connected. UNACCEPTABLE! I then requested next level who said they would cancel the incorrect payment and restore services until my refund is back and I can then pay the accurate amount. That's an ok attempt, but now it's been 3 days and the funds are still pending withdrawal, I have at least one NSF charge to deal with so far because of this, and am not able to buy groceries for the family until my next payday or this money is back in my account. When I asked the second mgr on the second call what happened I was told the initial representative "made a mistske!" Cancelling contract ASAP this is careless.
First of all this company is charging me way to much and I mean way too much for energy they charge me like if I lived in a house and I live in a mobile home of 2 bed 1 bath with no central air we have air units and only 2 one in each room charging me for one month $284 which is ridicoulous and the second is that this company never gave me a good explanation why they have me under a business when clearly this is residential company was bull**** from the start , I investigated why they had me under business for their own security so I wouldn't be able to switch to a different company
My recent experience with Direct Energy was not exactly pleasant. My bill was very high, I cancelled the service and went back to MetEd with lower rates. However Direct Energy charged me a $99 cancellation fee after only a little over 1 month service.
I responded to their email to rate their service and explained how upset I was to be charged the cancellation fee as the representative had told me it was not usually enforced.
I have just received another email from Direct Energy stating the are voiding the fee for me. I greatly appreciate this since I am on a limited income. Thank you so much for this!!!!
I renewed with Direct Energy (Direct Energy Live Brighter Weekends 24) and the renewal form stated my incentives would be 2 $25 gift cards and a nest thermostat. When I called to find out when I would be receiving my incentives I was told I had a different plan and different incentives.
Other users should beware that they do not honor what you will see when you renew your rate.
I didn't renew and they put us on a plan that costs 14.5/kwh! They offered a $75 rebate. I think I paid thousands too much over the past years I didn't notice. My average bill is over $200, and I currently owe $900.
When I moved it was a huge hassle to move my service. They made me change plans to a much higher rate and they are still charging me for a house I no longer live in. I have called and chatted and still no help. I hope the people living in my prior place of residence enjoy the FREE ELECTRICITY. PLEASE HIRE PEOPLE WHO CAN UNDERSTAND ENGLISH.
On October 30th, 2018 I called to renew my energy plan for 2019. After agreeing on the new rate, which is higher cost, I confirmed with the agent that this new rate was to take place after my existing expired on December 5th since my old rate was cheaper. The agent confirmed. Three days later, November 2nd, I received an email stating my new plan had been accepted and was effective October 4th, 2018 which was wrong and should of been December 5th, 2018 which was 2 months early. Twenty-seven (27) days later and ten (10) phone calls totalling more than 3 hours the issue was finally resolved. Was it a scam or a mistake, I DO NOT KNOW, but if this same thing happened to another 2 million customers, they have 6 million per the internet search, and only half caught their mistake, Direct Energy could of made an additional $13 million if the mistake amount was the same as mine which was $13.12 for only one month. When I asked for some compensation for my spending so much time on the phone, their comment was that I had already received $75.00 when I renewed my plan and they cannot offer compensation more than one time per year. I guess my 3 hours of time was worth nothing since this was all THEIR mistake. I will not renew with Direct Energy again and my suggestion is for each of you to monitor your renewal process for their mistakes. (Note, this also happened on my 2017 renewal but only took one or two calls) I have been a loyal customer of Direct Energy for 9 years.
Our electric bill more than doubled and for months we soul-searched to determine what we were doing to use so much power. Then I went online and looked at the rate we were paying vs. NYSEGs rate at the same time. We were regularly paying DE as much as 3X NYSEGs rate. So we switched back yesterday.
After speaking with NYSEG, we learned that DE lured us away from NYSEG a year ago or so into a slightly cheaper fixed-rate plan with a fixed term. We took the bait! Then when that term was up we were put on a sky-high variable rate. Had we stuck with NYSEGs low (and regulated) variable rate we woul have saved hundreds!
I ALWAYS have my lights turned off(never left on)and never have much plugged in but my wifi box 24/7 and sometimes my Tv & Xbox only when im watching tv other then that they are unplugged so concerve electricity and i still use almost $3-$4 dollars a day but the days i seem to use more electricity i use less money which I dont understand and it seems like the more money i put onto my account the faster it runs out and the more money i use . Honestly going to switch companys tomorrow when i get paid . This company is a waste of money
I've been a Direct energy customer for several years. Upon renewal for the contract, I received a letter for my gas & one for electric usage. There is no place in the letter & or contract that says "To call Us to renew". I want cancelling so I thought, I should be ok where I am, and I will be in my plan. Well no, I was wrong. I'm on second bill that is sky high because of the new rates... Why isn't my supplier going to Bat for me? They are just squeezing me for more money. I did get $100 in a prepaid VISA to compensate for last months charges, but nothing for the same high rate again this month. Bastards. Can't adjust their billing statements? What a crock of crap. Buyer beware....
I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle.
I was trying to have service shut off at one address and switched to another address. What a nightmare. I wanted service at new address on January 29th and electricity shut off at old address on February 2nd. I was on the phone for over an hour and a half and went through 4 people. Finally I told them to shut off service at old address on February 2nd and would find another provider for new address. I will NEVER use Direct Energy again
The fee for this third party provider is double my actual gas bill from PSEG. Was never paying more than 80 per month before switching to them, and wasnt for the first year. Second year? The charge for using them was 80 dollars and my actual energy use was 40. Huge mistake switching to them. Ive promptly switched back.
Tried to sign up with PHONE# THIER WEB PAGE COULDN'T F0INE ME ALTHOUGH I'VE BEEN CUSTOMER FOR YEARS COULDNT LOCATE USEING CUST # EVEN METER NO DIDNT WORK CHAT DIDNT WORK FINALLY WELL U KNOW 2HOURS LATTER
When i signed up there was promotion for a $50 gift card to be give after 6 month of service. It is now 9 months and they still can't tell me where/when a card was issued. DO NOT believe them. They lie!!
My bill is always paid in full each month. I just paid my bill for September on the 14th. I just checked my account and now my bill for October is $318 due on the 10th. How is that possible without any balance from the previous month? This is ridiculous, it really is. I NEED ANSWERS!!!
I was reupping with Direct and found the rate was to be higher than before. So I dropped them and tried to sign about a month later. It did not work. Why should a loyal customer have to pay more the next time they sign up?
i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left
Near the end of your contract, they send letters stating you will no longer be a customer if you do not renew. This is not true. You will be a customer, and they will hike up your rate. You find this out after getting an enormous billand its too late. You will end up paying way more than you saved on that one bill. Even if they gave you gift cards.
I was a customer for a couple years. rates were good until all the sudden they hiked it up to 13 cents without telling me. our monthly bill sky rocketed. needless to say i cancelled their service.
1-2 Star Reviews: 191 (36%)
While Direct Energy's rate was reasonable and I didn't have too many problems with what I paid per month, my main issue arose from their lack of customer service. I was set up on auto pay on my credit card, which allowed me to pay on time EVERY TIME for 7 or 8 months. GREAT! One less thing to worry about. Then, as my credit card was expiring and I got a new one, I proactively updated my credit card info, however, it kicked me off of auto pay, which I didn't know. So, their reps started calling me at 7:00 am. Yes, 7:00AM! In the MORNING! Finally i answered, told them I was on auto pay and just to run my card for the balance. YOU HAVE MY INFO! RUN IT!. The Rep refused because it wasn't the card set up originally on auto pay & said I had to pay by money order. I said, "Uh... Nope." Run my card if you want my money. She replied, "Well, We Just Gonna Turn Yo Powa Off!" - I replied - "Don't bother, I am switching today". Adios, Direct Energy, go play basketball with the Rockets or something.
Over the course of my years with Direct Energy, my bill rose from around a couple hundred dollars to over five hundred dollars? And this was way more than just fluctuating gas prices and weather changes. One month I tried to use as little electricity as possible and still got a HUGE bill. Direct Energy claimed that something must be wrong with my home's insulation. They claimed my meter was functioning perfectly. After I switched providers, my bills have shrunk back down to a normal size. These guys are not to be trusted.
This company offers discounted rates to NEW customer only. For example, the rate currently offered for new customers is .11+ cents per kwh. The cheapest offered to exsisting customers per my conversation today with Direct is 12.2+ cents. Not much difference, but every penny counts in today's market. You would think Direct would want to keep customers, not offered cheaper rates to a select group and offending the rest of their customer base.
My rate for this company is $0.1537/KWh very high this has been like this for the past 4 months. I pay between $400 and $475 a month I have talked to the company and they tell me that wene my acount is at $0.00 balance they can then offer me a "good rate".So I did just that. I called and direct energy told me that they can not help me because their is still a balance but the bill is not due yet. I have been with them from 2006 and I have never recived a "Good rate". DIRECT ENERGY IS NOT THE WAY TO GO!!!!!!
I used direct energy for my first house and at first it was great then our bills skyrocketed. from about 200 a month(during summer) to double that. i had no problems paying my bills on time with the direct credit system, but i canceled it to have more control of my bills. in September another high one and so i sent the check which arrived on time, they also took the same amount out of my account on the same day. This sent my bank account overdraft and 3 checks bounced. my bank was very helpful and said as soon as they credit the money back all the charges would be dropped. Well you have to wait 4 to 6 WEEKS to get any kind of refund from DIRECT ENERGY. I know I'm rambling but this is a very serious issue to me. I couldn't wait 4-6 weeks to pay them. They need their money on a certain day and so do i.