Direct Energy -- Profile Analysis

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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

You can learn more on our Direct Energy FAQ page.

Our Rating of Direct Energy

Rating Overall
Market Perception

All Direct Energy Plans  

Plan Name
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
11.59¢ / kwh
$0.00 monthly recurring charge
  • Direct Energy Plan Summary

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    Customer Reviews of Direct Energy

    Reviews Overall

    22nd place
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    Most Recent Direct Energy Reviews  

    I just wanted to say, we have your service and we're happy but on Neighborhood app, people are submitting complaints they think the kids your company uses door to door to get families to switch their service providers, they think they are a scam,. Asking for our BGE bills and such. Maybe your should go into tv and tell our neighbors that those kids knocking on our doors happen to work for you and that what they are doing is legit. I know because that is how we switched from Constellation to Direct Energy. Sherie Turpin from Brooklyn MD

    Direct Energy Best Rates Available
    Direct Energy has fantastic competitive rates, great customer service, and a user friendly website. Simple and cost-effective is why I'm a Direct Energy customer. Plus you get Get a $50 bill credit I. Smith from Arlington TX

    Billing Error
    I was pretty happy with the company and the plan(Free nights 9pm to 9am) I have. On my latest bill, there is an error. On all my previous bills, you will see "FREE Usage xxx kWh and FREE TDU Charges" but not on the latest November bill there is no credit for "Free TDU Charges" . So the amount is more than double because the FREE TDU Charges" were not credited. I had been trying to contact the online customer service but they just don't understand the bill at all. Henry from Plano TX

    4-5 Star Reviews: 253 (47%)

    Satisfied customer

    I would re-order with them again if they are the cheapest.

    Happy customer from Cleveland, Ohio
    November 15th, 2020

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    3-4 Star Reviews: 26 (5%)

    my review

    i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

    how it was from Hubbard, Ohio
    March 10th, 2019

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    2-3 Star Reviews: 35 (6%)