Direct Energy logo

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

You can learn more on our Direct Energy FAQ page.


Our Grading of Direct Energy

Rating Overall

show/hide details


How Ratings Work

Direct Energy Plan Summary

Direct Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Constellation instead.

View Direct Energy Plans

Customer Reviews of Direct Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Direct Energy Reviews  


Excellent customer service
Tamra was our customer account representative. She was beyond helpful in such a professional and kind way. Bills Sandwich Shop from New Castle PA

Plan expiring 4-29-2020 w. Direct Energy
Professional and honest Plan expiring 4-29-2020 w. Direct Energy from Dayton MD

Super
Very satisfied with supplier Art from Mechanicsburg PA


4-5 Star Reviews: 233 (51%)



Switched service provider

Great rate

Linda from Euclid, Ohio
April 2nd, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (6%)



my review

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

how it was from Hubbard, Ohio
March 10th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 26 (6%)



my review

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

how it was from Hubbard, Ohio
March 10th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 132 (29%)