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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

You can learn more on our Direct Energy FAQ page.


Our Grading of Direct Energy

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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Energy Harbor instead.

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Customer Reviews of Direct Energy

Reviews Overall

19th place
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Most Recent Direct Energy Reviews  


Best electric company
I recommend it 100%
The best rate, honest,they don't take advantage of their customers,, excellent customer service
Belem Gonzalez from Carrollton TX

$50 off with code Y8PT5E !!!
I LOVE direct energy. Their customer service is fantastic. Every time weve called they have attended us in a friendly and efficient manner. Plus I got $50 off with this code: Y8PT5E Ana Wilder from Dallas TX

Great rates and customer service
I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them. A from Lake Dallas TX


4-5 Star Reviews: 250 (48%)



Satisfied customer

I would re-order with them again if they are the cheapest.

Happy customer from Cleveland, Ohio
November 15th, 2020

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3-4 Star Reviews: 26 (5%)



my review

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

how it was from Hubbard, Ohio
March 10th, 2019

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2-3 Star Reviews: 32 (6%)



They Lost a Customer for Life

Near the end of your contract, they send letters stating you will no longer be a customer if you do not renew. This is not true. You will be a customer, and they will hike up your rate. You find this out after getting an enormous billand its too late. You will end up paying way more than you saved on that one bill. Even if they gave you gift cards.

Keith from Canton, Ohio
September 8th, 2021

Billing & Account Management
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1-2 Star Reviews: 177 (34%)