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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

You can learn more on our Direct Energy FAQ page.


Our Grading of Direct Energy

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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Santanna Energy Services instead.

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Customer Reviews of Direct Energy

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Most Recent Direct Energy Reviews  


Satisfied customer
I would re-order with them again if they are the cheapest. Happy customer from Cleveland OH

good
did what was needed, no service interruptions or delays s from Piqua OH

Thank you for understanding!
Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!! Diana from Pharr TX


4-5 Star Reviews: 240 (51%)



Satisfied customer

I would re-order with them again if they are the cheapest.

Happy customer from Cleveland, Ohio
November 15th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



my review

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

how it was from Hubbard, Ohio
March 10th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 26 (5%)



my review

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

how it was from Hubbard, Ohio
March 10th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 144 (30%)