Our Grading of Santanna Energy Services

Rating Overall

show/hide details


How Ratings Work

Santanna Energy Services Plan Summary

Total Plans

4

show/hide details


View Santanna Energy Services Plans

Customer Reviews of Santanna Energy Services

Reviews Overall

show/hide details


Read Reviews

Most Recent Santanna Energy Services Reviews  


A very good energy service company.
Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for? John D. Peterson from Caledonia OH

Can Use Better Customer Service Operators
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good. MIO from Malvern PA

Excellent and friendly customer service
I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna. Jerry from Canton Ohio from Canton OH


4-5 Star Reviews: 10 (71%)



A very good energy service company.

Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for?

John D. Peterson from Caledonia, Ohio
November 19th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No 3-4 star reviews have been posted or approved yet
No 2-3 star reviews have been posted or approved yet

1-2 Star Reviews: 4 (29%)



NEGATIVE 5 is TRUE RATING on SANTANA ENERGY

On Aug 2 I completed information to get Sanatana Energy home gas for 12 months fixedrate $2.30; was great rate! Discovered 26 Sept RATE DID NOT GO THROUGH FOR HOME. All of the gas rates HAVE INCREASED DUE TO TIME OF YEAR. This company does deserve 5 NEGATIVE STARS . Was told that my area 45805 OHIO does not qualify. Was I truly disgusted and feeling taken to the cleaners? Certainly. A rep on phoneSept told me that I could enroll 6 months fixed with $2.39/unit, no fee. Well how would this work WHEN I STILL HAD ZIPCODE 45805? I am spreading the word about Santana's service if you can callit service. Learning the truth at late date that I DID NOT HAVE THIS LOW RATE ON NATURAL GAS produced many problems; and NEVER DID I GET A LETTER DECLARING THIS WAS NOT AVAILABLE IN 45805 OHIO!! AUG 3 received email message providing my OHIO ENERGY REFERENCE ID 743860 and noted SANTANA ENERGY WOULD CONTACT ME; no information nor letter from SANTANA ENERGY ever arrived. I ABSOLUTELY WILL NOT RECOMEND SANTANA TO ANYONE AND MY ORDER EXPERIENCE FOR SERVICE IS NEGATIVE 5. AND SANTANA CANNOT RESOLVE THIS ISSUE FROM AUG.3 BECAUSE THIS COMPANY IS VERY DESPICABLE AND AT THE SAME TIME NOT TRUST WORTHY. SO IN TRUTH ON THESE RATINGS YOUR BUSINESS NEVER ACTUALLY GOT "ONE" ; that was the lowest I could provide. AT LEAST I DID PROVIDE A BUSINESS REVIEW WHEN YOU COULD NOT PROVIDE EVEN AFOLLOWUP MESSAGE.

MRS. DAVIS from Lima, Ohio
October 3rd, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Santanna Energy Services News  


No applicable blogs have been written


Santanna Energy Services FAQs  


What is the cheapest plan that Santanna Energy Services has?


The cheapest plan Santanna Energy Services has is Premier Pick 6 Month , with rates starting at $0.299. This is a 6 month plan. You can find details for that plan here.

Where can I order Santanna Energy Services electricity?


Santanna Energy Services has electricity plans in Illinois, Ohio, and Pennsylvania

Where can I order Santanna Energy Services natural gas?


Santanna Energy Services has natural gas plans in Illinois, Ohio, and Pennsylvania

What do customers think about Santanna Energy Services?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Santanna Energy Services customer review is 3.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Natural Gas Plans  


Plan Name
Company
/
Rating
Length
Price
6 months
$0.299 per CCF
24 months
$0.335 per CCF
12 months
$0.325 per CCF
12 months
$0.325 per CCF
18 months
$0.429 per CCF
12 months
$0.399 per CCF
36 months
$0.429 per CCF

All Natural Gas Plans  


Plan Name
Company
/
Rating
Length
Price
12 months
$0.419 per CCF
24 months
$0.439 per CCF
6 months
$0.299 per CCF
18 months
$0.419 per CCF