Customer Reviews for Santanna Energy Services

People have been reviewing Santanna Energy Services on OH Energy Ratings, giving you an understanding of being Santanna Energy Services's customer is like.

Additionally, we combine customer ratings with an array of other variables to develop a more comprehensive rating. Read OH Energy Ratings analasys of Santanna Energy Services.

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Santanna Energy Services's Customer Reviews Summary

Santanna Energy Services Scores and Ratings:

OH Energy Ratings Overall Score for Santanna Energy Services

3.6 / 5

Santanna Energy Services Reviews

78 Reviews for Santanna Energy Services

78

total reviews

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What People Are Asking About Reviews for Santanna Energy Services?

Is Santanna Energy Services good?

Santanna Energy Services is generally rated with an average user review of 4.0/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 6.29¢/kWh!

Is Santanna Energy Services expensive?

Santanna Energy Services has energy plans starting as low as 6.29¢/kWh with their Fixed-Rate Electricity 12. The average Santanna Energy Services plan rate is 6.49¢/kWh. The average rate for energy plans across other retail providers is 7.73¢/kWh.

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Does Santanna Energy Services take reviews seriously?

Santanna Energy Services has an average user review of 4.0 / 5.0 stars; they respond to 89% of their customer's reviews.

How do I leave a review for Santanna Energy Services?

At OH Energy Ratings you will find one of the most straightforward, comprehensive, and longest-running Santanna Energy Services customer review communities around. With 63 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Santanna Energy Services customer and would like to make yourself heard, then you are welcome to leave a review on our Santanna Energy Services Customer Reviews Page.



Recent Good Review from John

Overall Rating
Great price, same service.!
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Likely to recommend

It was an easy transition to Santana, I'm happy l switched.

John from Brunswick, OH on March 28th, 2023
Overall Rating
Excellent
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Likely to recommend

Friendly customer service, questions answered, transfer made. Haven't received my first billing as yet, but sure things will be fine. They also have programs I was not aware of when I called to inquire and may take advantage when I get settled on

Debby from North Royalton, OH on March 25th, 2023
Overall Rating
Excellent savings
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Likely to recommend

It was very easy to shop for a new gas supplier when I heard my supplier was raising their rates. My bill dropped $37.00 a month. Being on a limited income, this really helps me a lot.

Dmg from Toledo, OH on January 11th, 2023
Overall Rating
Santanna Energy
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Likely to recommend

Using Santanna Energy Services was easy and seamless.

DJT58 from Amherst, OH on December 9th, 2022
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Changing Times
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Likely to recommend

The transition was smooth and handled efficiently. We find that is not always the case as we have to make adjustments in 2022.

Coy from Savannah, OH on August 4th, 2022
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Rate switchover
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Likely to recommend

Very Good!

Doug Dickerhoff from Canton, OH on June 15th, 2022
Overall Rating
Santanna Energy - Look at it you may be pleasantly surprised
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Likely to recommend

After a very smooth transition from old supplier, it appears that I am saving about $40-60 per month on my electric bill.

Newton from Akron, OH on May 7th, 2022
Overall Rating
Smart Move
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Likely to recommend

Easy change and obviously for the best.

Neil from Akron, OH on April 24th, 2022
Overall Rating
Great provider
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Likely to recommend

Easy and reasonable pricing

Lkik from Youngstown, OH on April 1st, 2022
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No Problem
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Likely to recommend

No issues

Michael from Sheffield Lake, OH on November 25th, 2021
Overall Rating
Update
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Likely to recommend

So far it has been good, I just wish that delivery charges were not so high.

Review from Columbus, OH on November 22nd, 2021
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Satisfied
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Likely to recommend

Easy to talk to and very friendly

Lena Previt from Cleveland, OH on August 24th, 2021
Overall Rating
Power
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Likely to recommend

Good

STEVEN BELL from Cleveland, OH on August 1st, 2021
Overall Rating
REVIEW
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Likely to recommend

EASY VERY EASY

Display from Cleveland, OH on June 29th, 2021
Overall Rating
Thumbs up
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Likely to recommend

I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider.

Harrell from Columbus, OH on May 24th, 2021
Overall Rating
SO FAR...SO GOOD.
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Likely to recommend

SO FAR...SO GOOD.

GAS from Painesville, OH on May 10th, 2021
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Santanna Energy Review
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Likely to recommend

I am very pleased with Santanna Energy. Both my electric and gas bill have gone down since I switched.

Tracy from Findlay, OH on April 17th, 2021
Overall Rating
Good Company
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Likely to recommend

Good

Ralphie from Akron, OH on January 16th, 2021
Overall Rating
X
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Likely to recommend

Still waiting on my billing from Santana

Lena Previt from Cleveland, OH on December 29th, 2020
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To early to rate
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Likely to recommend

To early to really rate, but so far, so good

PK from Hubbard, OH on December 28th, 2020
Overall Rating
Happy
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Likely to recommend

I really enjoyed opening my bill this month. In comparison to my previous suppliers I was HAPPY!

Happy J from Akron, OH on May 15th, 2022
Overall Rating
Sorta scammy rewards
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Likely to recommend

Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all.

J from Akron, OH on August 2nd, 2021
Overall Rating
Very Late Service
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Likely to recommend

I signed with your company for Elect & Gas Services, they supposed to start on May/ June.. I spent half of my morning today Making phone calls between your company, Dominion, Mercury and Illuminating companies to make sure services will take effect!!!!

Emile Mechail from Mentor, OH on July 29th, 2021
Overall Rating
Under review ?
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Likely to recommend

Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened.

Robert Annen from Cleveland, OH on February 14th, 2021
Overall Rating
Santana
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Likely to recommend

I don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it.

Barbara Miller from Olmsted Falls, OH on December 21st, 2020
Overall Rating
Bait and switch
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Likely to recommend

Tried to sign up for an extended rate. Compared on apples to apples. Was told Rate shown was for new customers only. NO WHERE did it say that. Also told it was a bundling rate. NO WHERE did it say that. BEWARE bait and switch.

Bill Q from Canal Fulton, OH on August 26th, 2021
Overall Rating
Beware !!! not a trustworthy company they did the bait and switch on me
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Likely to recommend

I signed up for a package deal and they charged me a much higher rate then I sign up for on my main electric bill. I called them after i received my first bill and they said it was to late to fix it. what a rip off!!!

Kelly Drouhard from Fredericksburg, OH on November 7th, 2022
Overall Rating
Sorry for customers who never got a notification
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Likely to recommend

I am very unhappy!I for one have a very limited income and I owe about as much as I make per month.

Dld3 from Cincinnati, OH on August 25th, 2022
Overall Rating
Run!!
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Likely to recommend

Company quadrulped my rate once they new I was switching because it take 2 billing cycles to change. 160.00 then I got last months bill 700.00 Same usage. RUN!!! Unethical people and they get you in the capitve time when u cant leave. I will never, ever use this placve again.

Kk from Cleveland, OH on August 10th, 2022
Overall Rating
This co. is a scam
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Likely to recommend

I owne a business and i kept receiving letters from them to sign up with them and i never did. but after talking to our local supplier santana sign u up automatically if u dont opt out. so finally i switched my suppplier after receiving my last 2 bills and they were double of the regular amount. the local rate is 6 cents the last 2 bills they charged me .19 cents because i terminated their accoun.


they r scammers and dont care about how much they charge u.

Hassan from Toledo, OH on August 2nd, 2022
Overall Rating
Watch for out of contract period
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Likely to recommend

They have an early termination fee. When your term expires the rate goes up...by a factor of 4. My bill doubled compared to the previous years because locking a new rate takes about 2 cycles. The market rate is about half of what they applied to my bill. This is not the war or the government... this is pure rip-off money in the pocket for Santanna. Watch for no early termination fees and switch ahead of time.

Molly Zaharia from Cleveland, OH on July 28th, 2022
Overall Rating
Failed to help
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Likely to recommend

I had a signed contract to move provider. However that didnt happen. So Santana bumped my rate, after an entire year contract, to some ungodly amount and refused to keep the rate I had just paid. Cost me over $400. Very bad customer service and were no help whatsoever. Stay away, they just want your money.

Screwed In Ohio from West Chester, OH on July 15th, 2022
Overall Rating
Horrible
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Likely to recommend

Service is absolutely horrible you more than doubled my accounts I am not happy highly ticked off and I will make sure other people know

Deanna Little from Youngstown, OH on May 21st, 2022
Overall Rating
Tobbie
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Likely to recommend

I signed up and then I got denied and I never received the denial letter and therefore I was unable to get my gas at the lower price of 5.09 now I have to pay 5.99 and I think this was unfair because I never received any notice

Thomas from Canfield, OH on March 3rd, 2022
Overall Rating
Awful customer service
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Likely to recommend

I tried to cancel my renewal when it was time to do so. I was treated with extreme disrespect then my electric wasn't canceled when it should have been. My bill was outrageous then they talked to me extremely belittling. Being a. Customer service and inside sales manager I was appalled at how I was talked to.

Ashley G from Toledo, OH on November 10th, 2021
Overall Rating
Not Satisfied
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Likely to recommend

I ordered to sign up with Santanna. After discussing with my husband he wasn't satisfied with the $100 cancelation fee. So within 30 minutes I called to cancel. I was told to call back tomorrow because it hadn't been 24 hours. I received an email stating that I was not a customer with Santanna. So I called back the next day (36 hours later) and they said they could not help me with canceling my service that I need to contact my gas company. I DO NOT appreciate the run around. Also, I don't understand why they could not cancel me on their end.

Lori from Louisville, OH on September 17th, 2021

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