Customer Reviews for Santanna Energy Services

The transition was smooth and handled efficiently. We find that is not always the case as we have to make adjustments in 2022.

Very Good!

After a very smooth transition from old supplier, it appears that I am saving about $40-60 per month on my electric bill.

Easy change and obviously for the best.

Easy and reasonable pricing

No issues

Santana Energy has thr BEST price for natural gas going for Eastlake, Ohio!

We have used Santana in the past and had a great experience, came back again now.

Everything was easy and the transition was absolutely seamless

Customer service was great....friendly fast and efficient. Have had no issues with any part of the experience.

So far it has been good, I just wish that delivery charges were not so high.

Easy to talk to and very friendly

Good

EASY VERY EASY

I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider.

SO FAR...SO GOOD.

I am very pleased with Santanna Energy. Both my electric and gas bill have gone down since I switched.

Good

Still waiting on my billing from Santana

To early to really rate, but so far, so good

I really enjoyed opening my bill this month. In comparison to my previous suppliers I was HAPPY!

Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all.

I signed with your company for Elect & Gas Services, they supposed to start on May/ June.. I spent half of my morning today Making phone calls between your company, Dominion, Mercury and Illuminating companies to make sure services will take effect!!!!

Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened.

I don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it.

Tried to sign up for an extended rate. Compared on apples to apples. Was told Rate shown was for new customers only. NO WHERE did it say that. Also told it was a bundling rate. NO WHERE did it say that. BEWARE bait and switch.

I am very unhappy!I for one have a very limited income and I owe about as much as I make per month.

Company quadrulped my rate once they new I was switching because it take 2 billing cycles to change. 160.00 then I got last months bill 700.00 Same usage. RUN!!! Unethical people and they get you in the capitve time when u cant leave. I will never, ever use this placve again.

I owne a business and i kept receiving letters from them to sign up with them and i never did. but after talking to our local supplier santana sign u up automatically if u dont opt out. so finally i switched my suppplier after receiving my last 2 bills and they were double of the regular amount. the local rate is 6 cents the last 2 bills they charged me .19 cents because i terminated their accoun.

They have an early termination fee. When your term expires the rate goes up...by a factor of 4. My bill doubled compared to the previous years because locking a new rate takes about 2 cycles. The market rate is about half of what they applied to my bill. This is not the war or the government... this is pure rip-off money in the pocket for Santanna. Watch for no early termination fees and switch ahead of time.

I had a signed contract to move provider. However that didnt happen. So Santana bumped my rate, after an entire year contract, to some ungodly amount and refused to keep the rate I had just paid. Cost me over $400. Very bad customer service and were no help whatsoever. Stay away, they just want your money.

Service is absolutely horrible you more than doubled my accounts I am not happy highly ticked off and I will make sure other people know

I signed up and then I got denied and I never received the denial letter and therefore I was unable to get my gas at the lower price of 5.09 now I have to pay 5.99 and I think this was unfair because I never received any notice

I tried to cancel my renewal when it was time to do so. I was treated with extreme disrespect then my electric wasn't canceled when it should have been. My bill was outrageous then they talked to me extremely belittling. Being a. Customer service and inside sales manager I was appalled at how I was talked to.

I ordered to sign up with Santanna. After discussing with my husband he wasn't satisfied with the $100 cancelation fee. So within 30 minutes I called to cancel. I was told to call back tomorrow because it hadn't been 24 hours. I received an email stating that I was not a customer with Santanna. So I called back the next day (36 hours later) and they said they could not help me with canceling my service that I need to contact my gas company. I DO NOT appreciate the run around. Also, I don't understand why they could not cancel me on their end.

At the end of their contract they doubled their price. They wouldn't give me a good price correction even if I signed up with them again. They don't honor their customers!