
Symmetry Energy Solutions Resources
Our Rating of Symmetry Energy Solutions
Symmetry Energy Solutions is ranked 9th among all of our providers with a score of 3.39 out of 5.00. The average rating overall rating is 2.95 out of 5.00.
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys. Symmetry Energy Solutions is ranked 6th among all of our providers with a score of 4.28 out of 5.00. The average market perception rating is 3.50 out of 5.00.
Operations measures a company's effectiveness at, well, keeping the lights on. This category measures how well a company does at going about their daily business. Can customers access their account online? Do they send their bills out on time and consistently? Are things as easy as possible on their customers? This category looks at those aspects of a company's effectiveness. Symmetry Energy Solutions is ranked 15th among all of our providers with a score of 2.31 out of 5.00. The average operations rating is 2.25 out of 5.00.
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards. Symmetry Energy Solutions is ranked 5th among all of our providers with a score of 4.33 out of 5.00. The average products rating is 3.62 out of 5.00.
All Symmetry Energy Solutions Plans
Fixed Rate
Fixed Rate
Indexed Rate
Fixed Rate
Fixed Rate
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Symmetry Energy Solutions Plan Summary
Total Plans
5
Avg. Base Charge
$0.00
Avg. Cancellation Fee
$30
Bill Credit Plans
0
Tiered Rate Plans
0
Green Plans
0
Prepaid Plans
0
Customer Reviews of Symmetry Energy Solutions
Reviews Overall
Plans & Pricing
Order Experience
Customer Service
Billing & Acct Mgmt
Likely to Recommend
Most Recent Symmetry Energy Solutions Reviews
very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee — Bob Garrett from New Philadelphia OH
I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.
I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS. — Todd F from Geneva OH
Found it easy to do. So glad I found a better price. — Darlene Fritz from Chardon OH
4-5 Star Reviews: 106 (72%)
Thank you Centerpoint for your fast repair services during hurricane Harvey!! My family truly appreciates the dedication, long hours and hard work of your employees!
This morning I had scheduled for a technician to come out to turn on my gas. I was leaving the house briefly in the morning and locked my keys in the house and did not know the garage code, as we have just moved in. As Im waiting for my realtor to get the code from the seller, the gas technician showed up. He needed to get inside the house to turn on the gas and I explained the situation to him. He tried to help as best he could with the broken garage clicker but had to leave to go to another appointment. Although he was booked for the rest of the day and would travel up north farther, he told me he may be able to come back later after I had called the locksmith and got it sorted out. Hours later as the locksmith finally got the door open, the technician came back and was able to get everything turned on! I was so thankful that he took extra time to come back to my house on a Friday so we would have hot water over the weekend! Im leaving this review for Adam Penny for going above and beyond his job. Thank you!
It was all quite simple. I signed up on line and CenterPoint seemlessly took care of the transfer.
Good service
It was a non-issue. I signed up, paid my bills on time and had no other dealings
Save yourself some money on your electric bill. Very easy to switch from your current supplier. Almost a no-brainer when you can lock in savings.
I was being charged around $40 a month for gas, in the summer when I never had the heat on. It was ridiculous what I was paying. When I checked with Symmetry it was significantly lower. Thank yoy!
Nice to see a reduction in our electric bill. Have only received one bill to date. My biggest peeve was with Direct Energy. 3 clowns come out and DEMAND to see my CenterPoint confirmation letter and rates. Stated we couldn't make the switch without their approval. They blocked my handicap ramp entrance and looked like bouncers. I actually had to push through them because they would not let me through to get back in my house and still they kept banging on the door. I watched them go door to door using the same same tactics Thumbs down on Direct Energy!
Very positive, easy to navigate.
A good price
It been good so far
Rate is good and it was easy to transfer
Been pleased in the short time weve been customers. Contacted once in regards to the switch and the representative that assisted could not have been more pleasant and efficient.
Very easy to switch carriers. It was a real CHARGE to switch and so was the price. Thank you
Easy process except it was a very long wait to connect to a rep in what I assume to be a foreign country. Difficult to understand the English of representative.
I have received my first bill and it was as quoted
so far so good. I am happy with center point energy
I feel suppliers are on an even rating? Most customers, like me, are looking for price breaks! I had no problems with Center Point, all billing is done through the energy companies per state laws/boundaries. I recently switched to AEP for gas since their price was lower, for 12 months.
Happy the first go around with CenterPoint however, when I received my re-up letter, the rates were 3.5 to 3.6. I found a much lower fixed rate2.7 from another supplier. You need o find savings where you can as the supplier charge is the only thing you can impact as all other charges on your bill are fixed and out of your control.
YOU HAD THE BEST PRICE SO I WENT WITH YOU
They had the best rates around and very easy to subscribe too.
Good price and service!
great price thanks
AAAAAAAAAAAAAAAAAA
Just got first changed bill and all is well.
Easy to obtain and great rates
No problems switching to this supplier
Leary at first but it was actually a pleasant experience. Customer service rep was top notch. Dont hesitate AAA+
I picked CenterPoint from the OH Energy Ratings and found it to have the best price. So far everything is going as it should.
Best price per MCF I've seen.
Nothing negative to say about CenterPoint Energy. I didnt think their offer could be beat. But I couldnt resist dropping another 11% below CenterPoints already great offer. Sorry I had to switch after just a few months
Looking to compare rates for natural gas ,found a 12 mo.rate with CPE just went into effect everything going as planned.Easy to enroll great rate no hassle very happy.
Best price for one year.
Wife and I needed to find a better rate for our natural gas supplier. This was easiest and simplest way to compare rates.
Very easy to switch suppler good rate for now
Good experience
Ordering on line is not one of my favorit things to do, but Center Point made it easy & quick.
Great
I made the change online and everything was perfect. Of course as soon as I switched I received a counteroffer that was quite a bit cheaper. 5.19 to 4.45
I had noticed that the contract with my present natural gas supplier had expired and I was on a monthly rate. I checked the Ohio Energy Ratings charts to find a new supplier. The company I was with had a promtional rate, but not for existing customers. I never understood why these companies, like banks, are looking for new customers but aren't interested in retaining their existing ones. I discovered a new supplier, CenterPointEnergy Services with a great rate and signed up on line. It was quick and easy.
Cut my mcf charge almost in half from smart energy price
Quick and east
great
made it very simple to use to review all the providers and their rates
I tried to sign up with CenterPoint and was never able to complete the switch. I am still with my previous Gas supplier.
The last time I joined an energy company I spent almost an hour on the phone. The
great webpage Symmetry has it took me about 2 minutes to sign up with Symmetry. What a difference!
didn't really have any contact with them other than signing up
None
fine
Price was right and they followed through with their promotion. Never had an issue.
Enrollment was easy and not time consuming. The price was great . I like the 24 month program.
Symmetry is a great energy supplier. The prices and plans were very reasonable. They were easy to work with and meet my needs.
no problems
Seamless, no problems.
Prices were good.
I had no problem. It was very easy to switch from what I had to this company. My budget billing went down $2.00 a month. I would recommend this company.
Excellent Service
Am pleased we had a great rate after being with another company. Will opt to stay with this company if rates stay low.
Had no issues, just savings.
I was looking for a good rate for my utilities with out any en cumbrances however when the contract is ended I will have to review their rates in comparison to other offers at that time over all the transaction was simple
goodservice
So far, so good.
Good
Five star experience as indicated in the ratings.
I had a good experience switching suppliers. This time to Symmetry Energy Solutions it was a seamless transition, they were very professional and I am very pleased with their performance.
easy to switch and save!
So far so good.
Had no problem price was good
So easy to enroll in symmetry for a lower fixed price than I had been paying! The transfer was quicker than expected. Would highly recommend!
My previous supplier's cost had gone up about .20 per ccf...I thought it was ridiculous...So, I switched companies!!! It was soo easy!!! I really appreciated that!!!
Easy start-up.
Thanks!
I am very pleased !
My account and billing was switched exactly when it was to take place. MY budget rate came down also. Great job.
Easy to change from my former supplier.
I`m now saving a lot on my gas price.
I would recommend them.
Called Symetry and the customer service person was professional and thorough. I got a letter in the mail soon after confirming my order. All was good
Best rate for the time period contract.
very easy to change to your co.
This is the time Ive chosen a energy supplier using the choice program. Very user friendly service.
The transition was smooth. No glitches and posted mcf pricing was shown with the first billing cycle after the switch. Like that pricing is guaranteed for 24 months with no early termination costs.
Great
quick. great response. saved $$$ what more could you ask for
When I received my Columbia statement I noticed my $$ rate. I went to Apples to Apples and found a cheaper rate, Anytime I can save $$$ I will do.
Haven't really had that much dealings yet just started with them in November
Best price in town. Had them for two months and hope to be their cystomer for a long time.
The website was very user friendly and the information very clear and concise
Agreed rate amount still has not shown up on my monthly bill? I'm still being charged $5.49
It was all good.
Reviewed pricing through state web site and choice was easy as was the switch to Symnetry. Price was just 41 cents higher than previous supplier that had expired. Previous supplier wanted in excess of two dollars more, choice was simple.
They were the most efficient and cost saving!
I can't believe how easy it was to switch. My old supplier wouldn't come down on price so I switched. 24 months! Great deal too
It was an easy transaction But never did receive our gift card .
Easy and fair
Easy to sign up
Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.
Have not used as yet
Was very easy to change providers with the increase in cost that happened for natural gas.
They were easy to reach on the phone and the gas rates were the best we could find
This was an easy transition from on company to another! Thanks Symmetry!
To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.
Friendly user website, variety of optional plans with reasonable prices, quick responses via email and paper letter introductions.
So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.
This is the first bill I have received it seems good so fat
Great/Affordable..very easy to sign up online
Found it easy to do. So glad I found a better price.
I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.
I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.
very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee
3-4 Star Reviews: 19 (13%)
This morning I had scheduled for a technician to come out to turn on my gas. I was leaving the house briefly in the morning and locked my keys in the house and did not know the garage code, as we have just moved in. As Im waiting for my realtor to get the code from the seller, the gas technician showed up. He needed to get inside the house to turn on the gas and I explained the situation to him. He tried to help as best he could with the broken garage clicker but had to leave to go to another appointment. Although he was booked for the rest of the day and would travel up north farther, he told me he may be able to come back later after I had called the locksmith and got it sorted out. Hours later as the locksmith finally got the door open, the technician came back and was able to get everything turned on! I was so thankful that he took extra time to come back to my house on a Friday so we would have hot water over the weekend! Im leaving this review for Adam Penny for going above and beyond his job. Thank you!
A good price
Rate is good and it was easy to transfer
The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.
Just got first changed bill and all is well.
Switched from ONG to Center Point due to better pricing.
I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.
For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...
it was good but I found a cheaper rate fixed
Good experience
didn't really have any contact with them other than signing up
Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.
Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.
It was ok
When I received my Columbia statement I noticed my $$ rate. I went to Apples to Apples and found a cheaper rate, Anytime I can save $$$ I will do.
Agreed rate amount still has not shown up on my monthly bill? I'm still being charged $5.49
Rate are too High for 2022
Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.
This is the first bill I have received it seems good so fat
2-3 Star Reviews: 23 (16%)
Our electricity in Broadwater Apartments in Galveston went out last night. I called in a service request. Tony called me back within 10 minutes and was at our gate. He had our electricity back on immediately and called me back to see if everything was okay. His promptness and kindness was exemplary!
My fixed contract ended last fall. New heating bill in December was DOUBLE the fixed rate. Cost me $600 xtra
The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.
I thought that it was the lowest compared to other companys offers .
So quick and easy to sign up for the cheapest 12 month fixed natural gas rate! Thanks!!
A promotional card was promised when you signed up...I think it was $50....When you went to the link to claim the card....It would not process it....Sent the information to them....Envelope came back .Not at this address...Never got promotional gift card
I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.
I cannot give you a rating at this time but in a couple months or so I'll give you a rating thank you
For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...
Was expecting the budget amount to go down from dominions price but it didn't
Received the first bill reflecting OH energy today but it took two months after signing up to see the savings because the former provider still was suppling gas. That cost me an additional $100.
I signed up for service online. I received a letter requesting a phone call as there was a problem.
The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.
I signed up with Center Point Energy in June 2020.
The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".
Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.
I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.
It was ok
Rate are too High for 2022
You promised me a prepaid Visa card and I have not received it as of yet
My first bill is much better
Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!
Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.
Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked
Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas
So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.
1-2 Star Reviews: 17 (11%)
I have attempted 3 times over the last 6 months or more to separate myselves from them. I don't know how they got themselves attached to my utility bill nor will they explain to me how they got attached to them. It's rare that you can actually talk to someone and even more rare to get a call back. Does anyone know if there are law suits against them? If so please provide the info for others to see.
Got a letter back in July that Center Point is now Symmetry Energy, but all the contact info they gave me on the letter doesn't work. Trying to contact with no success. And my contract expires on 1/27/21, and I haven't received any info from them yet.
You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State!
I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person.
They advertised one price (2.99) and billed me at $3.75...liars and thieves!
A promotional card was promised when you signed up...I think it was $50....When you went to the link to claim the card....It would not process it....Sent the information to them....Envelope came back .Not at this address...Never got promotional gift card
I attempted to sign up with them for my gas supplier. The girl put me on hold 3 times as was unable to answer the simplest of questions (what is your early termination fee? Shes put me on hold come back and say well there isnt any unless you terminate. Right so if I term how much is it? On hold again. Bottom line she didnt even know what early term fee was and shes in customer service! I asked how long she worked there Ive been here awhile its been 4 months. What! 4 months is a long time now! Then was transferred and put on hold for 48 minutes. I finally hung up. They tried calling me and said thank you for signing up I had to call them back to tell them I did NOT sign up we never finalized the million questions and I wouldnt use them if they were giving the service away for free! The absolute worst customer service I think Ive ever seen and I am 64 years old and worked for 43 years so I think I know what Im talking about. Do not under Any circumstance use this company!
When I was shopping for the better rates for the renewed contract, I've found the Symmetry with the fairly good rate. When I submitted the application, it suddenly adjusted the rate to the average, which was worse then its nearest competitors. My attempts to connect with the folks weren't answered. I didn't cancel the service change because the rate was just average. I am planning to switch to the right supplier again, soon.
offered managed plan fir fixed price and after sign up went to a variable rate. just a bunch of people not telling the truth. person on phone would not listen and continued to talk over me. buyer beware
I signed up with Center Point Energy in June 2020.
The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".
Can't rate my experience with you till I actually get a monthly statement.
I have not received a bill since signing up. How do you expect me to even pay my bill without a statement?
I just switched to symentry I just can't leave a review right now
They promise incentives, good rates, all the best, but when you sign contract, they don't do anything and always say - our records are different, maybe because utility company didn't process this or that. On this site they tell you call customer service. When you call them they tell you to email customer service and they never respond emails.
Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less.
Extremely Poor
Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier.
Bills are too high! I do not have my heat higher than 67
Symmetry Energy Solutions News
Symmetry Energy Solutions FAQs
What is the cheapest plan that Symmetry Energy Solutions has?
The cheapest plan Symmetry Energy Solutions has is 24 Month Fixed Rate, with rates starting at 0.770. This is a 24 month plan.
Where can I order Symmetry Energy Solutions electricity?
Symmetry Energy Solutions does not have any electricity plans
What do customers think about Symmetry Energy Solutions?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Symmetry Energy Solutions customer review is 4.1 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.



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