Our Analysis of Symmetry Energy Solutions

This morning I had scheduled for a technician to come out to turn on my gas. I was leaving the house briefly in the morning and locked my keys in the house and did not know the garage code, as we have just moved in. As Im waiting for my realtor to get the code from the seller, the gas technician showed up. He needed to get inside the house to turn on the gas and I explained the situation to him. He tried to help as best he could with the broken garage clicker but had to leave to go to another appointment. Although he was booked for the rest of the day and would travel up north farther, he told me he may be able to come back later after I had called the locksmith and got it sorted out. Hours later as the locksmith finally got the door open, the technician came back and was able to get everything turned on! I was so thankful that he took extra time to come back to my house on a Friday so we would have hot water over the weekend! Im leaving this review for Adam Penny for going above and beyond his job. Thank you!

It was all quite simple. I signed up on line and CenterPoint seemlessly took care of the transfer.

Good service

It was a non-issue. I signed up, paid my bills on time and had no other dealings

Nice to see a reduction in our electric bill. Have only received one bill to date. My biggest peeve was with Direct Energy. 3 clowns come out and DEMAND to see my CenterPoint confirmation letter and rates. Stated we couldn't make the switch without their approval. They blocked my handicap ramp entrance and looked like bouncers. I actually had to push through them because they would not let me through to get back in my house and still they kept banging on the door. I watched them go door to door using the same same tactics Thumbs down on Direct Energy!

Very positive, easy to navigate.

A good price

It been good so far

Rate is good and it was easy to transfer

Been pleased in the short time weve been customers. Contacted once in regards to the switch and the representative that assisted could not have been more pleasant and efficient.

Very easy to switch carriers. It was a real CHARGE to switch and so was the price. Thank you

Easy process except it was a very long wait to connect to a rep in what I assume to be a foreign country. Difficult to understand the English of representative.

I have received my first bill and it was as quoted

so far so good. I am happy with center point energy

I feel suppliers are on an even rating? Most customers, like me, are looking for price breaks! I had no problems with Center Point, all billing is done through the energy companies per state laws/boundaries. I recently switched to AEP for gas since their price was lower, for 12 months.

Happy the first go around with CenterPoint however, when I received my re-up letter, the rates were 3.5 to 3.6. I found a much lower fixed rate2.7 from another supplier. You need o find savings where you can as the supplier charge is the only thing you can impact as all other charges on your bill are fixed and out of your control.

YOU HAD THE BEST PRICE SO I WENT WITH YOU

They had the best rates around and very easy to subscribe too.

Good price and service!

great price thanks

AAAAAAAAAAAAAAAAAA

Just got first changed bill and all is well.

Easy to obtain and great rates

No problems switching to this supplier

Leary at first but it was actually a pleasant experience. Customer service rep was top notch. Dont hesitate AAA+

I picked CenterPoint from the OH Energy Ratings and found it to have the best price. So far everything is going as it should.

Best price per MCF I've seen.

Nothing negative to say about CenterPoint Energy. I didnt think their offer could be beat. But I couldnt resist dropping another 11% below CenterPoints already great offer. Sorry I had to switch after just a few months

Looking to compare rates for natural gas ,found a 12 mo.rate with CPE just went into effect everything going as planned.Easy to enroll great rate no hassle very happy.

Best price for one year.

Wife and I needed to find a better rate for our natural gas supplier. This was easiest and simplest way to compare rates.

Very easy to switch suppler good rate for now

Good experience

Ordering on line is not one of my favorit things to do, but Center Point made it easy & quick.

Great

I made the change online and everything was perfect. Of course as soon as I switched I received a counteroffer that was quite a bit cheaper. 5.19 to 4.45

I had noticed that the contract with my present natural gas supplier had expired and I was on a monthly rate. I checked the Ohio Energy Ratings charts to find a new supplier. The company I was with had a promtional rate, but not for existing customers. I never understood why these companies, like banks, are looking for new customers but aren't interested in retaining their existing ones. I discovered a new supplier, CenterPointEnergy Services with a great rate and signed up on line. It was quick and easy.

Cut my mcf charge almost in half from smart energy price

Quick and east

great

made it very simple to use to review all the providers and their rates

I tried to sign up with CenterPoint and was never able to complete the switch. I am still with my previous Gas supplier.

The last time I joined an energy company I spent almost an hour on the phone. The
great webpage Symmetry has it took me about 2 minutes to sign up with Symmetry. What a difference!

didn't really have any contact with them other than signing up

None

fine

Price was right and they followed through with their promotion. Never had an issue.

Enrollment was easy and not time consuming. The price was great . I like the 24 month program.

Symmetry is a great energy supplier. The prices and plans were very reasonable. They were easy to work with and meet my needs.

no problems

Seamless, no problems.

Prices were good.

I had no problem. It was very easy to switch from what I had to this company. My budget billing went down $2.00 a month. I would recommend this company.

Excellent Service

Am pleased we had a great rate after being with another company. Will opt to stay with this company if rates stay low.

Had no issues, just savings.

I was looking for a good rate for my utilities with out any en cumbrances however when the contract is ended I will have to review their rates in comparison to other offers at that time over all the transaction was simple

goodservice

So far, so good.

Good

Five star experience as indicated in the ratings.

I had a good experience switching suppliers. This time to Symmetry Energy Solutions it was a seamless transition, they were very professional and I am very pleased with their performance.

easy to switch and save!

My fixed contract ended last fall. New heating bill in December was DOUBLE the fixed rate. Cost me $600 xtra

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

I thought that it was the lowest compared to other companys offers .

So quick and easy to sign up for the cheapest 12 month fixed natural gas rate! Thanks!!

A promotional card was promised when you signed up...I think it was $50....When you went to the link to claim the card....It would not process it....Sent the information to them....Envelope came back .Not at this address...Never got promotional gift card

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.

I cannot give you a rating at this time but in a couple months or so I'll give you a rating thank you

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

Was expecting the budget amount to go down from dominions price but it didn't

Received the first bill reflecting OH energy today but it took two months after signing up to see the savings because the former provider still was suppling gas. That cost me an additional $100.

I signed up for service online. I received a letter requesting a phone call as there was a problem.
The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.

I signed up with Center Point Energy in June 2020.
The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".