Symmetry Energy Solutions's Customer Reviews Summary
Symmetry Energy Solutions Reviews
161 Reviews for Symmetry Energy Solutions
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- Symmetry Energy Solutions has an average user review of 3.9 / 5.0 stars; they respond to 8% of their customer's reviews.
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At OH Energy Ratings you will find one of the most straightforward, comprehensive, and longest-running Symmetry Energy Solutions customer review communities around. With 154 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Symmetry Energy Solutions customer and would like to make yourself heard, then you are welcome to leave a review on our Symmetry Energy Solutions Customer Reviews Page.
Recent Good Review from MS
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My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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So far so good

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Bought it down from $8 to $5

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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So far this is the best rate we could get , saving is saving.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Fast action on my request for natural gas service from Symmetry

Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.
I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Found it easy to do. So glad I found a better price.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Great/Affordable..very easy to sign up online

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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It was very easy to sign up with them and they offered me the best price.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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No problem at all

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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This is the first bill I have received it seems good so fat

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.

Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Was very easy to change providers with the increase in cost that happened for natural gas.

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you with information regarding your prepaid Mastercard virtual reward.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Easy to sign up

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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It was an easy transaction But never did receive our gift card .

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
Most Recent 3 Star Reviews
9 Customer Reviews Written Overall
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Rate are too High for 2022

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction.
If in the future you would like to speak to a representative concerning our price, plans and promotions, please don't hesitate to call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
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It was ok

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
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Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
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It was good but I found a cheaper rate fixed

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
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For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

Thank you,
Customer Care
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I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.

Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
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Switched from ONG to Center Point due to better pricing.

Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.
Sincerely,
Customer Care
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The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.
Thank you,
Customer Care
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So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, with any questions you may have regarding your $50.00 Visa rewards.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. We can speak to you regarding your $50.00 rewards card.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. We apologize for your unpleasant experience, if you would ever need gas in the near future, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
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My first bill is much better

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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You promised me a prepaid Visa card and I have not received it as of yet

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.
I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
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I signed up with Center Point Energy in June 2020.
The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Sincerely,
The Symmetry Energy Solutions Team
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I signed up for service online. I received a letter requesting a phone call as there was a problem.
The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.

Sincerely,
The CenterPoint Energy Services Team
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Pricing going forward too high

Thank you for taking the time to add your rating, we appreciate your feedback.
As a result of a significant spike in the market, our prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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To high of price

Thank you for taking the time to add your rating, we appreciate your feedback.
The price increase it's due to a significant spike in the market. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If you need assistance in the future, please email us at customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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No one ever came out!!

Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up.

Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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Bills are too high! I do not have my heat higher than 67

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, so we can go discuss your services.
Thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier.

Thank you for taking the time to add your rating, we apologize for your unpleasant experience.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you like a representative to explain the reason for the drop, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
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Extremely Poor

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please email your contact information to our customer care team at CustomerChoice@symmetryenergy.com, our team will be happy to speak with you regarding your contract with Symmetry Energy Solutions.
Again, thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person.

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to speak with you.
Again, thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
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Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less.

Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to explain your bill.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
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You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State!

We apologize for your unpleasant experience, because of the winter storm and the extended period of extremely low temperatures, the physical gas and power infrastructure was severely impaired.
At the same time, demand for natural gas was higher than normal, due to increased heating demand during the extremely cold weather. This significant increase in demand, coupled with a severe reduction in supply, resulted in extremely high gas prices in almost every market we serve. That higher-priced gas was reflected on your February invoice, which may also reflect certain charges imposed by pipelines and LDCs during this period.
We are a company devoted to customer satisfaction, please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your February bill, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings.
Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team