Customer Reviews for Symmetry Energy Solutions

It was easy to switch over. I have had only one statement from them but the amount owed was significantly less than the gas bill before.

To soon to know

My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings.

So far so good

Bought it down from $8 to $5

I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy.

So far this is the best rate we could get , saving is saving.

Fast action on my request for natural gas service from Symmetry

Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee

I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.

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I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.

Affordable

It was very easy to sign up with them and they offered me the best price.

No problem at all

When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful

This is the first bill I have received it seems good so fat

So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.

To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.

Was very easy to change providers with the increase in cost that happened for natural gas.

Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.

Easy to sign up

Rate are too High for 2022

It was ok

Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.

Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.

It was good but I found a cheaper rate fixed

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.

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Thanks for asking.

Switched from ONG to Center Point due to better pricing.

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

When we ordered Symmetry, we werent aware we still had to pay Columbia Gas such high fees. For what little gas we use, our bills seem very high.

So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.

Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas

Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked

Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.

Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!

My first bill is much better

You promised me a prepaid Visa card and I have not received it as of yet

Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.

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I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.

I signed up with Center Point Energy in June 2020.

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The following month I received notice of a name change to Symmetry Energy Solutions, LLC.

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At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.

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On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.

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My Dominion Gas bill is paid thru my checking account.

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I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.

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I contacted Symmetry today to inquire about the difference and was told that

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I had contracted for their "Managed Rate" and not the Fixed Rate.

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I have to accept the resposibility for this, although it was not clear

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at the time I signed up.

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As they say "caveat emptor".

Here's a legal definition that applies to this review of Symmetry Energy Solutions: "Criminal Price Gouging refers to when retailers and others take advantage of spikes in demand by charging exorbitant prices for necessities, often after a natural disaster or other state of emergency."

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I have property with two buildings of similar size (+/- 1500 heated square ft.) in Santa Fe, NM. Both are supplied by the same gas-line via New Mexico Gas Company, but one building is serviced through NM Gas Co., and the other through Symmetry Energy Solutions LLC. NM Gas Company actually supplies/delivers gas to both structures from the same infrastructure.

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New Mexico Gas Company's bill for Building #1 last month (2/2023) was $55.36 Symmetry Energy Solutions bill was/is $815.64 !!!!! NM Gas Company's price for natural gas was $6.74/mmBTU. Symmetry's was, ever so mysteriously, a whopping $33.27/mmBTU, for the same billing period.

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Let me also state for the record that there are only two wall-mounted space heaters in the building "serviced" by Symmetry Energy, and they are set at either low or off at all times. The heat in this small building is kept at +/- 45 degrees, just warm enough to keep the plumbing from freezing. This fact is self-verifying, given the low volume/gas-usage recorded for this structure.

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Symmetry calls itself a transporter of gas to this location -- but, in fact, NM Gas Co. is the real physical transporter, and Symmetry does not have infrastructure here they do NOTHING but bill/invoice customers for a so-called"service" that piggy-backs off of the supply chain and infrastructure of NM Gas Company. The only difference between the two companies is that NM Gas Co. is a viable and honest company, and Symmetry is a price-gouging criminal enterprise.

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Prior to this jaw-dropping, price-gouging bill I received this past month from Symmetry Energy, they sent out a vague email (which I have retained a copy of) to grease the wheels on their price gouging this email was entitled "Causes of Unusually High Natural Gas Invoices Payment Plan Options." This email, oddly enough, had no actual dollar amounts or percentage-of-increase amounts named or indicated. In fact, it failed to mention that they planned to stick it to their customers with bills nearly 5X THE AMOUNT that NM Gas Company is charging per mmBTU.

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Last winter (2022) I had received similar emails from Symmetry (which I retain copies of, as well) that also tried to grease the wheels on their upcoming price-gouging. While annoying, I did not deem the increased bill-amounts as falling outside the realm of possibility/reality. For example, my Symmetry Energy bill for January, 2021 was $41.11 -- but in January 2022, after receiving one of their greasing-the-wheels-for-price-gouging emails (also vague on hard facts, details, and actual pricing) that same volume/usage cost me $136.77 Thus, I expected to receive a bill in this similar range for the same time period of 2023. I literally was unable to sleep last night after seeing this bill for $815.64

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In my opinion, Symmetry Energy are thieves who think "write" makes "right." Astoundingly unethical -- and yes, criminal in their pricing. It appears to me that if you sign up for their service, you should be prepared to be making the CEO's Ferrari and yacht payments.

Pricing going forward too high

To high of price

No one ever came out!!

Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up.

Bills are too high! I do not have my heat higher than 67

Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier.

Extremely Poor

I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person.

Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less.