Customer Reviews for Symmetry Energy Solutions

People have been reviewing Symmetry Energy Solutions on OH Energy Ratings, giving you an understanding of being Symmetry Energy Solutions's customer is like.

Additionally, we combine customer ratings with an array of other variables to develop a more comprehensive rating. Read OH Energy Ratings analasys of Symmetry Energy Solutions.

Informational Links

Ratings by Star

Symmetry Energy Solutions's Customer Reviews Summary

Symmetry Energy Solutions Scores and Ratings:

OH Energy Ratings Overall Score for Symmetry Energy Solutions

3.4 / 5

Symmetry Energy Solutions Reviews

169 Reviews for Symmetry Energy Solutions

169

total reviews

Want to order Symmetry Energy Solutions?

What People Are Asking About Reviews for Symmetry Energy Solutions?

Who is the best electricity provider in Ohio?

The best electricity providers are:



Does Symmetry Energy Solutions take reviews seriously?

Symmetry Energy Solutions has an average user review of 3.9 / 5.0 stars; they respond to 13% of their customer's reviews.

How do I leave a review for Symmetry Energy Solutions?

At OH Energy Ratings you will find one of the most straightforward, comprehensive, and longest-running Symmetry Energy Solutions customer review communities around. With 161 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Symmetry Energy Solutions customer and would like to make yourself heard, then you are welcome to leave a review on our Symmetry Energy Solutions Customer Reviews Page.



Recent Good Review from Deborahlee

Overall Rating
Symmetry Energy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was easy to switch over. I have had only one statement from them but the amount owed was significantly less than the gas bill before.

Bonnie from Springfield, OH on January 2nd, 2023
Dear Customer,

Your feedback is greatly appreciated, thank you for adding your positive rating.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
So far so good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

To soon to know

Ted from Macedonia, OH on October 31st, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
New Supplier
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings.

MS from Cincinnati, OH on September 16th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Happy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far so good

PunkinPie from Youngstown, OH on September 16th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Gas prices
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bought it down from $8 to $5

Sam from Niles, OH on June 15th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Natural Gas Supplier
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy.

George K from Sheffield Lake, OH on June 5th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Better rate than others
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far this is the best rate we could get , saving is saving.

Pj from Mogadore, OH on May 17th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Review of Initial Sign Up with Symmetry Energy.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fast action on my request for natural gas service from Symmetry

Dave from Kent, OH on May 10th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Recommend symmetry
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee

Bob Garrett from New Philadelphia, OH on February 15th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Seamless Savings
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.



I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.

Todd F from Geneva, OH on February 13th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Deborahlee
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Affordable

Deborahlee from Lakewood, OH on January 4th, 2023
Dear Customer,

Your feedback is greatly appreciated, thank you for adding your review.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Sandy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was very easy to sign up with them and they offered me the best price.

Sandy from Mentor, OH on August 29th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Symmetry Review
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No problem at all

Review from Strongsville, OH on June 25th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful

Holly from Cuyahoga Falls, OH on April 13th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Satisfied Customer
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This is the first bill I have received it seems good so fat

Satisfied Customer from Toledo, OH on January 30th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Symmetry Energy Solutions Customer Rating
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.

Dexter from Maple Heights, OH on January 9th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Smooth operation
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.

Lori from Youngstown, OH on January 6th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Needed Gas
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Was very easy to change providers with the increase in cost that happened for natural gas.

Frank Tarantine from Youngstown, OH on January 2nd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Not so quick to fulfill obligations.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.

Kate from Rocky River, OH on December 31st, 2021
ear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you with information regarding your prepaid Mastercard virtual reward.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Good price
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Easy to sign up

Rene from Struthers, OH on December 29th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Fair
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rate are too High for 2022

Lemondrop100p from Chagrin Falls, OH on December 21st, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction.

If in the future you would like to speak to a representative concerning our price, plans and promotions, please don't hesitate to call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Just started
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was ok

XXX from Doylestown, OH on September 6th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Delivered good service at reasonable price.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.

Tick from Chardon, OH on December 6th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
OH Energy Rating
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.

Stephen E Moorman from Huron, OH on December 4th, 2020
Dear Customer,

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,

The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Found cheaper rate
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was good but I found a cheaper rate fixed

Gary from Akron, OH on March 9th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Phone
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

David from Youngstown, OH on February 19th, 2020
We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Cannot respond because have not received a bill with their rate yet.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.


Thanks for asking.

Invalid from Massillon, OH on February 9th, 2020
Dear Customer,

Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Natural Gas Billing
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Switched from ONG to Center Point due to better pricing.

Ed from Northfield, OH on February 2nd, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Better pricing
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

John from Chagrin Falls, OH on April 22nd, 2019
Dear Customer,

We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.

Thank you,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Rewards, a criminal misrepresentation
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The rewards program is a JOKE.


there is no cash value. I was told when I signed up that you can get 25.00 per month placed in your rewards account and redeem them in up to 500,000 ways.
I monitored my rewards account each month and they gave 25.00 cash value till I had $375. saved up.
I got on the site to redeem it for gift cards and find out that I get a measly 3-8 dollar discount on each $100.
As I finished my online order it directed me to a payment screen asking for credit card information.
For my 375. Reward value I had to PAY
360.
They were vigorously deceptive when I signed up for a plan that assured me 25.00 monthly.

Jack P from Canton, OH on January 5th, 2024
Overall Rating
Disappointed in Price
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

When we ordered Symmetry, we werent aware we still had to pay Columbia Gas such high fees. For what little gas we use, our bills seem very high.

Rosie from Cambridge, OH on October 15th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

As a result of a significant spike in the market, prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.

Thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Switching gas supplier.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.

Steiger from Milford, OH on April 8th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Review response and communication
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas

Charles Mccroskey from Kingsville, OH on February 11th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, with any questions you may have regarding your $50.00 Visa rewards.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Looking to lower my rate
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked

Not Satisfied from Akron, OH on February 3rd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Gas review
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.

No from Akron, OH on January 22nd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. We can speak to you regarding your $50.00 rewards card.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
I thought this one would save me $$
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!

Nancy from Perrysburg, OH on January 22nd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. We apologize for your unpleasant experience, if you would ever need gas in the near future, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
New customer
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

My first bill is much better

New Customer Rates from Cleveland, OH on January 12th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
What happened to the Visa card you promised?
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

You promised me a prepaid Visa card and I have not received it as of yet

Perry Epstein from Chagrin Falls, OH on December 28th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Competitive prices but becoming skeptical about this company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.


I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.

Ohio Customer from Hamilton, OH on January 28th, 2021
Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Prisoner
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

If you want to be held prisoner for years while trying to get out of the contract you have and enjoy paying up to 800$ more than your actual usage then this is the company for you

Russ from 80654 on November 17th, 2023
Overall Rating
Symmetry fits the legal definition of criminal price gouging.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Here's a legal definition that applies to this review of Symmetry Energy Solutions: "Criminal Price Gouging refers to when retailers and others take advantage of spikes in demand by charging exorbitant prices for necessities, often after a natural disaster or other state of emergency."



I have property with two buildings of similar size (+/- 1500 heated square ft.) in Santa Fe, NM. Both are supplied by the same gas-line via New Mexico Gas Company, but one building is serviced through NM Gas Co., and the other through Symmetry Energy Solutions LLC. NM Gas Company actually supplies/delivers gas to both structures from the same infrastructure.
New Mexico Gas Company's bill for Building #1 last month (2/2023) was $55.36 Symmetry Energy Solutions bill was/is $815.64 !!!!! NM Gas Company's price for natural gas was $6.74/mmBTU. Symmetry's was, ever so mysteriously, a whopping $33.27/mmBTU, for the same billing period.

Let me also state for the record that there are only two wall-mounted space heaters in the building "serviced" by Symmetry Energy, and they are set at either low or off at all times. The heat in this small building is kept at +/- 45 degrees, just warm enough to keep the plumbing from freezing. This fact is self-verifying, given the low volume/gas-usage recorded for this structure.

Symmetry calls itself a transporter of gas to this location -- but, in fact, NM Gas Co. is the real physical transporter, and Symmetry does not have infrastructure here they do NOTHING but bill/invoice customers for a so-called"service" that piggy-backs off of the supply chain and infrastructure of NM Gas Company. The only difference between the two companies is that NM Gas Co. is a viable and honest company, and Symmetry is a price-gouging criminal enterprise.

Prior to this jaw-dropping, price-gouging bill I received this past month from Symmetry Energy, they sent out a vague email (which I have retained a copy of) to grease the wheels on their price gouging this email was entitled "Causes of Unusually High Natural Gas Invoices Payment Plan Options." This email, oddly enough, had no actual dollar amounts or percentage-of-increase amounts named or indicated. In fact, it failed to mention that they planned to stick it to their customers with bills nearly 5X THE AMOUNT that NM Gas Company is charging per mmBTU.

Last winter (2022) I had received similar emails from Symmetry (which I retain copies of, as well) that also tried to grease the wheels on their upcoming price-gouging. While annoying, I did not deem the increased bill-amounts as falling outside the realm of possibility/reality. For example, my Symmetry Energy bill for January, 2021 was $41.11 -- but in January 2022, after receiving one of their greasing-the-wheels-for-price-gouging emails (also vague on hard facts, details, and actual pricing) that same volume/usage cost me $136.77 Thus, I expected to receive a bill in this similar range for the same time period of 2023. I literally was unable to sleep last night after seeing this bill for $815.64

In my opinion, Symmetry Energy are thieves who think "write" makes "right." Astoundingly unethical -- and yes, criminal in their pricing. It appears to me that if you sign up for their service, you should be prepared to be making the CEO's Ferrari and yacht payments.

S.Rogers from 87506 on March 17th, 2023
Dear Customer,

Your feedback is greatly appreciated, thank you for adding your review.

January and February have proven to be extremely volatile times for CA customers, particularly customers billed through PG&E and SoCal City Gates.

Index prices from IFERC (which Symmetry does not set), published over 3.5x higher than December and over 6.8x higher than in November. The published index rate, which Symmetrys rate is based on, is published above $50/dth for PGE and SoCal City Gates.

Unfortunately, the unusual cold snap in CA caused increased demand which was met with historically low natural gas storage levels, ultimately increasing rates across the board.

We apologize for any inconvenience this may have caused, to find relief we offered payments plans to customers afflicted by high bills. If you need any further assistance, please contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Cancelled account due to pricing
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pricing going forward too high

Mary Kimberlin from Canton, OH on August 21st, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

As a result of a significant spike in the market, our prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.

Thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Cost
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

To high of price

Anthony Agliola from Akron, OH on June 8th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

The price increase it's due to a significant spike in the market. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If you need assistance in the future, please email us at customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.

Thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Where are you?
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No one ever came out!!

Wtw from Warren, OH on May 31st, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Idiot
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up.

Stanley Josselson from Cleveland, OH on May 9th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Over charged
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bills are too high! I do not have my heat higher than 67

Over Charged from Cleveland, OH on January 5th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, so we can go discuss your services.

Thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Was Accepted and Then Dropped
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier.

Frank Dantonio from Westerville, OH on December 19th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you like a representative to explain the reason for the drop, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Ordered for next year then decided to hold off within five minutes. Talked to 2 customer service people to cancel my plan because i wanted to think some more. One Mascimio stated that he had taken care of it. Within 2 hours I get a contract. I call back and get transferred to the wrong place twice. The third call they are giggling and saying everything is taken care of. In two days I get the contract in the mail. I will reject it when I receive it from Direct Energy. But how sad to have to play employees that don't do a respectable service for their company. Never again will Symmetry be considered.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Extremely Poor

LLK from Youngstown, OH on October 14th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please email your contact information to our customer care team at CustomerChoice@symmetryenergy.com, our team will be happy to speak with you regarding your contract with Symmetry Energy Solutions.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Impossible to contact
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person.

Angry Customer from 66762 on October 5th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to speak with you.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions

Compare Symmetry Energy Solutions to Similarly Reviewed Electricity Companies

Company
Plan Name
Price
MRC
The 'MRC' or 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Type
Clean Energy Plan
8.99¢
$0.00 monthly recurring charge
Variable Rate Non-Renewable
Check Availability
6 Month Home Power Plan
6.19¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
36 Month Home Power Plan
5.99¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
18 Month Home Power Plan
5.49¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability