Customer Reviews for Symmetry Energy Solutions

People have been reviewing Symmetry Energy Solutions on OH Energy Ragings, giving you an understanding of being Symmetry Energy Solutions's customer is like.

Additionally, we combine customer ratings with an array of other variables to develop a more comprehensive rating. Read OH Energy Ragings analasys of Symmetry Energy Solutions.

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Symmetry Energy Solutions's Customer Reviews Summary

Symmetry Energy Solutions Scores and Ratings:

OH Energy Ratings Overall Score for Symmetry Energy Solutions

3.4 / 5

Symmetry Energy Solutions Reviews

157 Reviews for Symmetry Energy Solutions

157

total reviews

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Symmetry Energy Solutions has an average user review of 3.9 / 5.0 stars; they respond to 6% of their customer's reviews.

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At OH Energy Ratings you will find one of the most straightforward, comprehensive, and longest-running Symmetry Energy Solutions customer review communities around. With 150 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Symmetry Energy Solutions customer and would like to make yourself heard, then you are welcome to leave a review on our Symmetry Energy Solutions Customer Reviews Page.



Recent Good Review from Review

Overall Rating
Gas prices
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bought it down from $8 to $5

Sam from Niles, OH on June 15th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Natural Gas Supplier
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy.

George K from Sheffield Lake, OH on June 5th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Better rate than others
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far this is the best rate we could get , saving is saving.

Pj from Mogadore, OH on May 17th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Review of Initial Sign Up with Symmetry Energy.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fast action on my request for natural gas service from Symmetry

Dave from Kent, OH on May 10th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Recommend symmetry
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee

Bob Garrett from New Philadelphia, OH on February 15th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Seamless Savings
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.



I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.

Todd F from Geneva, OH on February 13th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Switched to Symmetry
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Found it easy to do. So glad I found a better price.

Darlene Fritz from Chardon, OH on February 10th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Get you some SYMMETRY Energy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great/Affordable..very easy to sign up online

Lee from Springfield, OH on February 2nd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
First time customer
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Friendly user website, variety of optional plans with reasonable prices, quick responses via email and paper letter introductions.

Lizbet from Cleveland, OH on January 7th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Glad to change
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This was an easy transition from on company to another! Thanks Symmetry!

Browns Fan! from Columbus, OH on January 5th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Symmetry Review
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No problem at all

Review from Strongsville, OH on June 25th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful

Holly from Cuyahoga Falls, OH on April 13th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Satisfied Customer
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This is the first bill I have received it seems good so fat

Satisfied Customer from Toledo, OH on January 30th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Symmetry Energy Solutions Customer Rating
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.

Dexter from Maple Heights, OH on January 9th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Smooth operation
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.

Lori from Youngstown, OH on January 6th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Needed Gas
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Was very easy to change providers with the increase in cost that happened for natural gas.

Frank Tarantine from Youngstown, OH on January 2nd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Not so quick to fulfill obligations.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.

Kate from Rocky River, OH on December 31st, 2021
ear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you with information regarding your prepaid Mastercard virtual reward.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Good price
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Easy to sign up

Rene from Struthers, OH on December 29th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Review
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was an easy transaction But never did receive our gift card .

Charles Mccroskey from Kingsville, OH on December 27th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Lock in MCF rate $4.150
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Agreed rate amount still has not shown up on my monthly bill? I'm still being charged $5.49

Nicholas Colby from Conneaut, OH on December 14th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Fair
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rate are too High for 2022

Lemondrop100p from Chagrin Falls, OH on December 21st, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction.

If in the future you would like to speak to a representative concerning our price, plans and promotions, please don't hesitate to call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Just started
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was ok

XXX from Doylestown, OH on September 6th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Delivered good service at reasonable price.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.

Tick from Chardon, OH on December 6th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
OH Energy Rating
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.

Stephen E Moorman from Huron, OH on December 4th, 2020
Dear Customer,

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,

The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Found cheaper rate
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was good but I found a cheaper rate fixed

Gary from Akron, OH on March 9th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Phone
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

David from Youngstown, OH on February 19th, 2020
We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Cannot respond because have not received a bill with their rate yet.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.


Thanks for asking.

Invalid from Massillon, OH on February 9th, 2020
Dear Customer,

Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Natural Gas Billing
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Switched from ONG to Center Point due to better pricing.

Ed from Northfield, OH on February 2nd, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Better pricing
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

John from Chagrin Falls, OH on April 22nd, 2019
Dear Customer,

We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.

Thank you,

Customer Care
— Symmetry Energy Solutions
Overall Rating
Switching gas supplier.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.

Steiger from Milford, OH on April 8th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Review response and communication
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas

Charles Mccroskey from Kingsville, OH on February 11th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, with any questions you may have regarding your $50.00 Visa rewards.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Looking to lower my rate
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked

Not Satisfied from Akron, OH on February 3rd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Gas review
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.

No from Akron, OH on January 22nd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. We can speak to you regarding your $50.00 rewards card.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
I thought this one would save me $$
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!

Nancy from Perrysburg, OH on January 22nd, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. We apologize for your unpleasant experience, if you would ever need gas in the near future, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
New customer
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

My first bill is much better

New Customer Rates from Cleveland, OH on January 12th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
What happened to the Visa card you promised?
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

You promised me a prepaid Visa card and I have not received it as of yet

Perry Epstein from Chagrin Falls, OH on December 28th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Competitive prices but becoming skeptical about this company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.


I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.

Ohio Customer from Hamilton, OH on January 28th, 2021
Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Unclear Representation Of Pricing Details
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed up with Center Point Energy in June 2020.


The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".

Vbg from Tallmadge, OH on December 7th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Unprofessional
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed up for service online. I received a letter requesting a phone call as there was a problem.


The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.

Edward Predota from Cleveland, OH on May 22nd, 2020
We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. We are a company devoted to customer satisfaction, we will have a representative from our Customer Service Team contact you within 24 to 48 business hours to assist you.

Sincerely,
The CenterPoint Energy Services Team
— Symmetry Energy Solutions
Overall Rating
Cost
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

To high of price

Anthony Agliola from Akron, OH on June 8th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

The price increase it's due to a significant spike in the market. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If you need assistance in the future, please email us at customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.

Thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Where are you?
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No one ever came out!!

Wtw from Warren, OH on May 31st, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Idiot
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up.

Stanley Josselson from Cleveland, OH on May 9th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Over charged
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bills are too high! I do not have my heat higher than 67

Over Charged from Cleveland, OH on January 5th, 2022
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, so we can go discuss your services.

Thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Was Accepted and Then Dropped
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier.

Frank Dantonio from Westerville, OH on December 19th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you like a representative to explain the reason for the drop, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Ordered for next year then decided to hold off within five minutes. Talked to 2 customer service people to cancel my plan because i wanted to think some more. One Mascimio stated that he had taken care of it. Within 2 hours I get a contract. I call back and get transferred to the wrong place twice. The third call they are giggling and saying everything is taken care of. In two days I get the contract in the mail. I will reject it when I receive it from Direct Energy. But how sad to have to play employees that don't do a respectable service for their company. Never again will Symmetry be considered.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Extremely Poor

LLK from Youngstown, OH on October 14th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please email your contact information to our customer care team at CustomerChoice@symmetryenergy.com, our team will be happy to speak with you regarding your contract with Symmetry Energy Solutions.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Impossible to contact
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person.

Angry Customer from 66762 on October 5th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to speak with you.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Why
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less.

Cindy from Strongsville, OH on September 9th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to explain your bill.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Gougers
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State!

Monica from 80203 on March 29th, 2021
Dear Customer,

We apologize for your unpleasant experience, because of the winter storm and the extended period of extremely low temperatures, the physical gas and power infrastructure was severely impaired.

At the same time, demand for natural gas was higher than normal, due to increased heating demand during the extremely cold weather. This significant increase in demand, coupled with a severe reduction in supply, resulted in extremely high gas prices in almost every market we serve. That higher-priced gas was reflected on your February invoice, which may also reflect certain charges imposed by pipelines and LDCs during this period.

We are a company devoted to customer satisfaction, please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your February bill, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Overall Rating
Nightmare experience with Customer Service - Don't Choose Symmetery
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They promise incentives, good rates, all the best, but when you sign contract, they don't do anything and always say - our records are different, maybe because utility company didn't process this or that. On this site they tell you call customer service. When you call them they tell you to email customer service and they never respond emails.

Disappointed from Hamilton, OH on March 5th, 2021
Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding incentives and rates, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions

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