Customer Reviews for Symmetry Energy Solutions

It was easy to switch over. I have had only one statement from them but the amount owed was significantly less than the gas bill before.

To soon to know

My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings.

So far so good

Bought it down from $8 to $5

I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy.

So far this is the best rate we could get , saving is saving.

Fast action on my request for natural gas service from Symmetry

Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee

I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.

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I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.

Found it easy to do. So glad I found a better price.

Great/Affordable..very easy to sign up online

Friendly user website, variety of optional plans with reasonable prices, quick responses via email and paper letter introductions.

This was an easy transition from on company to another! Thanks Symmetry!

They were easy to reach on the phone and the gas rates were the best we could find

Have not used as yet

Easy and fair

I can't believe how easy it was to switch. My old supplier wouldn't come down on price so I switched. 24 months! Great deal too

They were the most efficient and cost saving!

Reviewed pricing through state web site and choice was easy as was the switch to Symnetry. Price was just 41 cents higher than previous supplier that had expired. Previous supplier wanted in excess of two dollars more, choice was simple.

It was all good.

The website was very user friendly and the information very clear and concise

Quick. great response. saved $$$ what more could you ask for

Great

This is the time Ive chosen a energy supplier using the choice program. Very user friendly service.

I was being charged around $40 a month for gas, in the summer when I never had the heat on. It was ridiculous what I was paying. When I checked with Symmetry it was significantly lower. Thank yoy!

Very easy to change to your co.

Affordable

It was very easy to sign up with them and they offered me the best price.

No problem at all

When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful

This is the first bill I have received it seems good so fat

So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.

To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.

Was very easy to change providers with the increase in cost that happened for natural gas.

Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.

Easy to sign up

It was an easy transaction But never did receive our gift card .

Agreed rate amount still has not shown up on my monthly bill? I'm still being charged $5.49

Best price in town. Had them for two months and hope to be their cystomer for a long time.

Haven't really had that much dealings yet just started with them in November

When I received my Columbia statement I noticed my $$ rate. I went to Apples to Apples and found a cheaper rate, Anytime I can save $$$ I will do.

The transition was smooth. No glitches and posted mcf pricing was shown with the first billing cycle after the switch. Like that pricing is guaranteed for 24 months with no early termination costs.

So far so good.

I had a good experience switching suppliers. This time to Symmetry Energy Solutions it was a seamless transition, they were very professional and I am very pleased with their performance.

Good

I was looking for a good rate for my utilities with out any en cumbrances however when the contract is ended I will have to review their rates in comparison to other offers at that time over all the transaction was simple

Am pleased we had a great rate after being with another company. Will opt to stay with this company if rates stay low.

I had no problem. It was very easy to switch from what I had to this company. My budget billing went down $2.00 a month. I would recommend this company.

Symmetry is a great energy supplier. The prices and plans were very reasonable. They were easy to work with and meet my needs.

Didn't really have any contact with them other than signing up

Good service

I tried to sign up with CenterPoint and was never able to complete the switch. I am still with my previous Gas supplier.

Cut my mcf charge almost in half from smart energy price

I had noticed that the contract with my present natural gas supplier had expired and I was on a monthly rate. I checked the Ohio Energy Ratings charts to find a new supplier. The company I was with had a promtional rate, but not for existing customers. I never understood why these companies, like banks, are looking for new customers but aren't interested in retaining their existing ones. I discovered a new supplier, CenterPointEnergy Services with a great rate and signed up on line. It was quick and easy.

I made the change online and everything was perfect. Of course as soon as I switched I received a counteroffer that was quite a bit cheaper. 5.19 to 4.45

Ordering on line is not one of my favorit things to do, but Center Point made it easy & quick.

Good experience

Very easy to switch suppler good rate for now

Nothing negative to say about CenterPoint Energy. I didnt think their offer could be beat. But I couldnt resist dropping another 11% below CenterPoints already great offer. Sorry I had to switch after just a few months

I picked CenterPoint from the OH Energy Ratings and found it to have the best price. So far everything is going as it should.

No problems switching to this supplier

Rate are too High for 2022

It was ok

Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.

Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.

It was good but I found a cheaper rate fixed

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.

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Thanks for asking.

Switched from ONG to Center Point due to better pricing.

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

When we ordered Symmetry, we werent aware we still had to pay Columbia Gas such high fees. For what little gas we use, our bills seem very high.

So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.

Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas

Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked

Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.

Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!

My first bill is much better

You promised me a prepaid Visa card and I have not received it as of yet

Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.

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I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.

I signed up with Center Point Energy in June 2020.

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The following month I received notice of a name change to Symmetry Energy Solutions, LLC.

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At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.

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On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.

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My Dominion Gas bill is paid thru my checking account.

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I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.

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I contacted Symmetry today to inquire about the difference and was told that

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I had contracted for their "Managed Rate" and not the Fixed Rate.

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I have to accept the resposibility for this, although it was not clear

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at the time I signed up.

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As they say "caveat emptor".

I signed up for service online. I received a letter requesting a phone call as there was a problem.

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The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.

Received the first bill reflecting OH energy today but it took two months after signing up to see the savings because the former provider still was suppling gas. That cost me an additional $100.