Energy Harbor -- Profile Analysis

With the forecast of price increases in energy an inexpensive way to cap prices for 2 years

PHONE SUPPORT WAS KEY

The customer service people are very friendly. I've never had a problem with my bill or service.

I have a love/hate relationship with energy choice. I like having choices but hate the shopping. First Energy Solutions had everything laid out nicely so the choice was clear. Finalizing everything was relatively painless. I'm happy.

Best rate to lock in for 3 years. Easy transition all on-line.

I need more than a monthly cycle to determine performance. Also I need to experience a problem to determine customer service support

The transition went very smoothly.

Switching to Energy Harbor was a great choice. Their rates is half of what I was paying before for my gas bill.

My supplier raised the price $.24 when my contract was to renew. I went to the Ohio Energy site and ran a list of available to compare. Chose Energy Harbor at one cent less than my current contract, filled out the request form, submitted and on my cancellation date with Direct Energy, Energy Harbor took over my account. Simple. Easy. Great savings. No problems to date.

Price. I am on a fixed budget.

great prices on all energy use.

Easy to get information, good pricing, fast service

Have watched my energy bills go higher for months... switched and we have saved so much!! We were surprised this month with a lower bill than usual. It's awesome!

Everything went according to expectations.

They were to high.

Easy online switch over to Energy Harbor. I'm so happy I switched. Locked in to a better rate.

great find

I need more than a monthly cycle to determine performance. Also I need to experience a problem to determine customer service support

Well, if you can get past the customer service representative, you may do alright with Energy Harbor. I had to repeat my natural gas company's service account number for a total of 4 times. Energy Harbor's customer representative could not get it straight and then became defensive as I was pressed for time! I slowed down, phonetically spelled each letter, clearly enunciated each numeral and guess what? Wrong when repeated back by the representative. If it wasn't for the agreeable service plan, I would have cancelled the order after this nerve wracking ordeal.

See above

My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID).

When my first energy contact was bought out by this company they did not tell me they impose a $50 fee for canceling. My original contact shows a $0 cancel fee. The customer service department is horrible and was unwilling to listen to me. Never choose this company the are thieves and liars.

I received a letter in the mail saying that I had submitted an application to Duke energy for their electric choice program. The amazing thing is I never did such a thing. Energy harbor gave me less than a week to keep this from happening. This is a horrible way to do business and seems a lot like identity fraud. You guys suck .

I was told I would receive a $100 debit card for switching and that has not been completed.