Energy Harbor Customer Reviews

The best review categories for Energy Harbor are their plans and pricing, with an average of 3.9 stars, and their billing & account management system, with an average of 3.7 stars.

Reviews Overall

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Plans & Pricing

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OH Energy Ratings's Silver Tier providers are tremendous Ohio electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Recent Good Review from Don B

Energy Harbor

Was easy and the best pricing

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Don B from Huntsville, OH on July 5th, 2022

Thanks! We try to keep competitive prices for our customers!

— Energy Harbor

Most Recent 5 Star Reviews

11 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Excellence!

As a worker and instructor of skilled trades HVAC/R, this find has changed me. I encourage everyone Im in contact with to use this easy site! Saved us significantly per KWh

Plans & Pricing
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Account Management
Likely to recommend

— Eric from Walbridge, OH on April 14th, 2022

WOW! Thanks Eric!

— Energy Harbor

Great find

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Likely to recommend

— Great Find from Lorain, OH on April 7th, 2022

Thanks!

— Energy Harbor

Great company and great prices!!

Easy online switch over to Energy Harbor. I'm so happy I switched. Locked in to a better rate.

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Likely to recommend

— MillieD from Toledo, OH on February 26th, 2022

Thank you Millie! We're happy that you're happy!

— Energy Harbor

Satisfied.

Everything went according to expectations.

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Likely to recommend

— Frank Dantonio from Westerville, OH on December 19th, 2021

Thank you!

— Energy Harbor

Great savings!!

Have watched my energy bills go higher for months... switched and we have saved so much!! We were surprised this month with a lower bill than usual. It's awesome!

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Likely to recommend

— Kris from Northfield, OH on October 31st, 2021

Thanks Kris!

— Energy Harbor

Great service

Easy to get information, good pricing, fast service

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Likely to recommend

— Kathie from Mansfield, OH on August 24th, 2021

Thank you Kathie!

— Energy Harbor

Easy change

My supplier raised the price $.24 when my contract was to renew. I went to the Ohio Energy site and ran a list of available to compare. Chose Energy Harbor at one cent less than my current contract, filled out the request form, submitted and on my cancellation date with Direct Energy, Energy Harbor took over my account. Simple. Easy. Great savings. No problems to date.

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Likely to recommend

— Change Over Easy from Woodville, OH on May 30th, 2021

Thanks! We're happy that you're happy!

— Energy Harbor

So far satisfied

It was very easy to review the rates and sing up

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Likely to recommend

— Pauline Harrison from on May 5th, 2021

Thanks!

— Energy Harbor

Energy Harbor

Switching to Energy Harbor was a great choice. Their rates is half of what I was paying before for my gas bill.

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Likely to recommend

— Joe Carroll from Columbus, OH on May 1st, 2021

We are so happy that you are saving money with us!

— Energy Harbor

Energy Harbor Review

The transition went very smoothly.

Plans & Pricing
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Likely to recommend

— Doug Hiscox from Columbiana, OH on April 22nd, 2021

Thanks Doug!

— Energy Harbor

Most Recent 4 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend

Energy Harbor

Was easy and the best pricing

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Don B from Huntsville, OH on July 5th, 2022

Thanks! We try to keep competitive prices for our customers!

— Energy Harbor

Billing

They were to high.

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Likely to recommend

— Working Wonder from Lima, OH on January 16th, 2022

We are sorry to hear that! We are constantly repricing our offers to make our rates more competitive.

— Energy Harbor

Price

Great prices on all energy use.

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Likely to recommend

— Carl Beris from Cleveland, OH on August 2nd, 2021

Thanks!

— Energy Harbor

Customer

Price. I am on a fixed budget.

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Likely to recommend

— Steve Cycyk from Geneva, OH on July 2nd, 2021

We are confident that our fixed rates will help your fixed budget!

— Energy Harbor

So far so good

I need more than a monthly cycle to determine performance. Also I need to experience a problem to determine customer service support

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Likely to recommend

— Larrylewis from Springfield, OH on April 9th, 2021

We completely understand. But we are confident that you will be blown away by our customer service!

Thanks Larry!

— Energy Harbor

Easy change

Best rate to lock in for 3 years. Easy transition all on-line.

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Likely to recommend

— Joe C. from Powell, OH on January 5th, 2021

Thanks!

— Energy Harbor

Easy and the right price

I have a love/hate relationship with energy choice. I like having choices but hate the shopping. First Energy Solutions had everything laid out nicely so the choice was clear. Finalizing everything was relatively painless. I'm happy.

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Likely to recommend

— LJB from Warren, OH on February 11th, 2020

Thanks! We're glad that you're having a great experience with us!

— Energy Harbor

Most Recent 2 Star Reviews

5 Customer Reviews Written Overall

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Likely to recommend

Initial Review -

We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates.

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Likely to recommend

— Ed Boeing from Northfield, OH on August 26th, 2021

We are sorry about this mishap! We would like to learn more about this situation. Could you possibly call us:(888) 254-6359

— Energy Harbor

Tried to switch, but couldn't ...

My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID).

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Likely to recommend

— John Hamilton from Columbus, OH on June 14th, 2021

We are sorry to hear about this. And we will take this information to grow the efficiency of our company!

— Energy Harbor

Not enough time to accurately rate

See above

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Likely to recommend

— Snowman from Holland, OH on May 2nd, 2021

Customer Service Representative Lacking

Well, if you can get past the customer service representative, you may do alright with Energy Harbor. I had to repeat my natural gas company's service account number for a total of 4 times. Energy Harbor's customer representative could not get it straight and then became defensive as I was pressed for time! I slowed down, phonetically spelled each letter, clearly enunciated each numeral and guess what? Wrong when repeated back by the representative. If it wasn't for the agreeable service plan, I would have cancelled the order after this nerve wracking ordeal.

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Likely to recommend

— Customer from Rittman, OH on May 2nd, 2021

We are so sorry about this. We are constantly training our customer care team. So hopefully something like this never happens again!

— Energy Harbor

Self

Not bad

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Likely to recommend

— John from Barberton, OH on August 21st, 2020

Thanks John! We'll work harder to change the "not bad" to a "great"!

— Energy Harbor

Most Recent 1 Star Reviews

6 Customer Reviews Written Overall

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Likely to recommend

Not happy

Serviced never switched from IGS to Harbor

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Likely to recommend

— Milton from Youngstown, OH on September 4th, 2022

We are sorry to hear about this. Could you possibly call us at (888) 254-6359? We would like to learn more about this situation.

— Energy Harbor

Energy Harbor Review

Good experience. Looking for new provider and received an excellent rate. Very helpful representative.

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Likely to recommend

— Sandy from Dayton, OH on June 6th, 2022

Thanks!

— Energy Harbor

Energy Harbor goes into default

I just switched to Energy Harbor. The rate was great. Now one month later, I receive a letter from AEP Ohio stating Energy Harbor is in default . Now Im dissatisfied with the whole film flam process in selecting The Energy Supplier. For now Ill stick with AEP at 0.51/kWh .

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Likely to recommend

— Jerry McClain from Logan, OH on November 15th, 2021

Sorry to hear about this. We are working around the clock to create competitive rates and amazing customer experiences!

— Energy Harbor

Steve Penix

I was told I would receive a $100 debit card for switching and that has not been completed.

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Likely to recommend

— Steve Penix from Dayton, OH on May 17th, 2021

It typically takes about 6-8 weeks for eligible customers to receive their gift cards. Have you gotten yours yet?

— Energy Harbor

Criminals

I received a letter in the mail saying that I had submitted an application to Duke energy for their electric choice program. The amazing thing is I never did such a thing. Energy harbor gave me less than a week to keep this from happening. This is a horrible way to do business and seems a lot like identity fraud. You guys suck .

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Likely to recommend

— NotGettingSwindledByYou from Cincinnati, OH on December 9th, 2020

We are sorry to hear about your experience. We would love to learn more about this experience so something like this never happens again. Please call us at: (888) 254-6359.

— Energy Harbor

Awful company.

When my first energy contact was bought out by this company they did not tell me they impose a $50 fee for canceling. My original contact shows a $0 cancel fee. The customer service department is horrible and was unwilling to listen to me. Never choose this company the are thieves and liars.