Awful company.
When my first energy contact was bought out by this company they did not tell me they impose a $50 fee for canceling. My original contact shows a $0 cancel fee. The customer service department is horrible and was unwilling to listen to me. Never choose this company the are thieves and liars.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dylan N from Troy, OH on October 20th, 2020
Self
Not bad
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John from Barberton, OH on August 21st, 2020
Easy and the right price
I have a love/hate relationship with energy choice. I like having choices but hate the shopping. First Energy Solutions had everything laid out nicely so the choice was clear. Finalizing everything was relatively painless. I'm happy.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

LJB from Warren, OH on February 11th, 2020
Customer service
The customer service people are very friendly. I've never had a problem with my bill or service.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Melody from Akron, OH on December 27th, 2019







Reviews Overview
The best review categories for Energy Harbor are their customer service, rated at 3.8 out of 5, and their billing & account management system, rated at 3.5 of 5.
5 Stars
25%
 
4 Stars
25%
 
3 Stars
0%
 
2 Stars
25%
 
1 Stars
25%
 
3.4 / 5
Overall
3.3 / 5
Price, Plans and Promotions
3.0 / 5
Order Experience
3.8 / 5
Customer Service
3.5 / 5
Billing and Account Management
3.5 / 5
Likely to Recommend
About Energy Harbor

Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.



All Energy Harbor Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
VS. Duke
36 months
$0.499 / ccf
12 months
$0.459 / ccf
24 months
$0.499 / ccf
6 months
$0.459 / ccf