The best review categories for Energy Harbor are their plans and pricing, with an average of 4.5 stars, and the order experience, with an average of 4.5 stars.
OH Energy Ratings's Silver Tier providers are tremendous Ohio electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.
Recent Good Review from Debi Fox
Thank you!!!
| The gentleman was extremely understanding Snd everything went wonderfully. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Debi Fox
from
Berlin Heights, OH
on
June 30th, 2023
Thank you!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Thank you!!!
| The gentleman was extremely understanding Snd everything went wonderfully. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Debi Fox
from
Berlin Heights, OH
on
June 30th, 2023
Thank you!
— Energy Harbor
Excellent
| So easy to sign up for | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cheryl
from
Youngstown, OH
on
June 30th, 2023
Thanks!
— Energy Harbor
Enrolled in new plan
| Knowledgeable & Kind | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
NA
from
Toronto, OH
on
June 28th, 2023
Thanks!
— Energy Harbor
Reasonable Rates Pleasant Customer Service
| There's been much confusion on understanding both your electric & natural gas bills when you receive them but I found the folks at Energy Harbor to be helpful and patient to explain the different plans and any other questions that you may have, plus the rates that they offer are some of the best available . Great feeling to do business with a company for your energy needs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Geno405
from
Twinsburg, OH
on
June 27th, 2023
We want to make sure all our customers have the information they need to make a sound decision for their households.
Thank you!
— Energy Harbor
Easy to switch
| Good price and easy to switch | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Treva Valentine
from
New Philadelphia, OH
on
June 27th, 2023
Thank you!
— Energy Harbor
Good explanation
| Customer service representatives explained the process and answered all my questions. Very helpful and professional!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Got It!
from
Pataskala, OH
on
June 24th, 2023
Thank you!
— Energy Harbor
New to Energy Harbor
| I was need of finding a new source of Electric and a family member suggested Energy Harbor | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rita
from
West Alexandria, OH
on
June 24th, 2023
Thank you!
— Energy Harbor
Customer Service
| Your customer service reps are the best. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brookville OH Customer
from
Brookville, OH
on
June 23rd, 2023
Thanks!
— Energy Harbor
Residential
| It was effortless. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Randall P. May
from
Massillon, OH
on
June 23rd, 2023
Thank you!
— Energy Harbor
OFFICE MANAGER
| SIGNED UP SEVERAL ACCOUNTS WITH ENERGY HARBOR ONLINE AND IT WAS VERY EASY TO SIGN UP AND SAVED ME ALOT OF TIME FROM HAVING TO BE ON THE PHONE | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
OM
from
Jefferson, OH
on
June 23rd, 2023
Thank you!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Changed from AEP price hike
| I fond this deal on PUCO site. It's a decent fixed rate and based in Ohio. I took it for 12 months. No hidden fees or charges. The Kwh charge is very competitive. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
FAH
from
Columbus, OH
on
June 30th, 2023
Thanks!
— Energy Harbor
Good experience
| Charlie was the sales rep we worked with. He was very courteous, not pushy, and knowledgeable. He made us comfortable with our decision to switch to Energy Harbor. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
!!!bp
from
Newport, OH
on
June 30th, 2023
Thank you!
— Energy Harbor
Review and wheres my bill
| No bill received for june. Where is it. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terrence Schultz
from
Columbus, OH
on
June 26th, 2023
Please contact us at (877) 855-2424. And we'll be more than happy to help you!
— Energy Harbor
Great rate
| The first couple calls, I got a hold of some really great customer service people, and it was a great experience my, However, my last Experiance was just OK. I felt like I was not a very important customer and it was hard to get information of the person. But as I said, the first two people were wonderful, and the rates are so good and I would recommend it for sure | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sue
from
55140
on
June 23rd, 2023
Thank you for the constructive feedback!
— Energy Harbor
4 out of 5
| It was good, easy to enroll. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tl
from
North Canton, OH
on
June 22nd, 2023
Thank you!
— Energy Harbor
Offers a decent fixed long term price
| Found Energy Harbor offers the best long term contract with no cancelleation or monthly fees and with the lowest current price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G. Stevens
from
Findlay, OH
on
June 20th, 2023
Thank you!
— Energy Harbor
Couldnt have been easier
| I contacted Energy Harbor about switching my generation supplier. They offered the best rate. The person I spoke with was polite, competent and extremely knowledgeable. Could not have been an easier process. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vicki
from
Pataskala, OH
on
June 20th, 2023
Thank you!
— Energy Harbor
Easiest process
| Super easy to sign up, less than 5 minutes. Excellent pricing and plan options | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Phil T
from
Columbus, OH
on
June 20th, 2023
We try to be as efficient as possible!
Thank you!
— Energy Harbor
Initial Review
| I originally applied and received approval to switch my energy supplier to Energy Harbor. For unknown reasons, with a call to Energy Harbor, it was discovered that AEP directly cancelled the service. The rep I talked with found me a less expensive rate for a longer period of time and I submitted the application. The only reason I didnt give five stars to each item is because I have yet to be told that my newest application is approved so I dont know how I would rate each item for sure until Im actually a customer. So far, so good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Clark Family
from
Columbus, OH
on
June 16th, 2023
We are happy to hear that our representative helped you!
We are confident that you'll be happy with us across the board!
— Energy Harbor
Change Electric Supplier
| Transparent, seamless | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bobby Miller
from
Columbus, OH
on
June 13th, 2023
We try to be as transparent as possible!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Good rate! Easy to sign up!
| Glad to find a good rate to lock in for decent period. Easy to sign up. Frustrating that utility companies charge such high rates. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marcus
from
Jewett, OH
on
June 30th, 2023
We understand your frustration. That's why we offer fixed rates. Our fixed rates are designed to help you have some stability and predictability in your monthly expenses.
— Energy Harbor
Utility rates the working man can afford!
| With rates going up, I was shopping for a lower and reasonable rate. I found it at Energy Harbor. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kathy
from
Tiffin, OH
on
June 27th, 2023
Thank you!
— Energy Harbor
Confused
| Not sure why harbors own website doesnt have but 4 price choices and some 3rd party sites show price choices that are harbors in fact i purchased one 18 mth that habor did not show on their website and it was a better fit for me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ken
from
Niles, OH
on
June 6th, 2023
If you every have any questions about pricing, feel free to call us at (877) 855-2424.
— Energy Harbor
New Customer
| The transfer of service was seamless. I havent had to utilize customer service as of yet so could not fully review this category. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jenn
from
Akron, OH
on
June 6th, 2023
We're confident that you'll be happy with us!
— Energy Harbor
Just signed up no experience yet
| No experience yet just signed up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Signup
from
North Ridgeville, OH
on
May 16th, 2023
We are sure you'll be happy with Energy Harbor!
— Energy Harbor
Beginning
| Just getting started | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lee
from
Independence, OH
on
May 12th, 2023
We are sure you'll be happy with Energy Harbor!
— Energy Harbor
Their online was EASY !!!!
| I did mine online. It was the easiest online thing I've ever done for a senior citizen. Then I called the next day just to verify everything went through was very easy for me thank you. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terri
from
Akron, OH
on
May 6th, 2023
Thank you!
— Energy Harbor
Plan & Rate changes
| I signed up for a plan last Oct with fixed rate for 48 months. Rate was quite a bit higher than I had paid before, but similar to others. Looked again in Jan and rate had dropped. but decided to let it run. Just checked again and it was 0.0669 vs the 0.0849 I got last Oct so I signed up for the new (31 mo) rate. Too bad you can't let folks know when your rates change. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tom Davis
from
Louisville, OH
on
April 29th, 2023
Hi Tom!
Please contact us at (877) 855-2424 and we will be more than happy to help you learn more about our rates!
Thank you!
— Energy Harbor
I don't know what this is.
| So far so good. It's too soom to tell. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Scott
from
Cincinnati, OH
on
April 28th, 2023
We are confident that you'll be happy with Energy Harbor!
— Energy Harbor
Read the review not a summary
| Gas sign-up and supply by EH months ago without incident, meter readings are always actual. Enrolled for electricity supplied by EH, processing now. Smooth application. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Not Me
from
Strongsville, OH
on
April 25th, 2023
Thank you!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Ok but they are independently owned by First Energy
| Just got applied yesterday and they are asking me for a review. They should ask me a year from now. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Howard Luebcke
from
Gibsonburg, OH
on
June 20th, 2023
Not a problem!
— Energy Harbor
Good price but so many hurdles and mistakes to finally get enrolled
| Good price but so many hurdles and mistakes to finally get enrolled. Original customer service rep provided Ohio Edison wrong customer number. I read it about 3x to them. I called PUCO and they opened up a complaint. When I called back after finding out energy harbor submitted an incorrect customer number then they couldn't enroll me as pricing was higher. I was told to go to Apples to Apples and apply online. It went through but PUCO really took these problems seriously. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Masher
from
Akron, OH
on
June 9th, 2023
Sign up
| Low rating for 1st 2 categories as I just signed up | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sell
from
Massillon, OH
on
June 6th, 2023
We are confident that you'll be happy with us!
— Energy Harbor
Confusing customer service
| Received letter in mail from Energy Harbor saying my community chose them. Thinking it was a scam I opted out. After receiving information that I should choose a company I called to opt back in. Lady whose English I could barely understand and bad connection (I heard every other word she said) told me I wasn't eligible for promotion in the letter I received after all. She signed me up for a different one. Next morning I got an email from Energy Harbor saying I'm not eligible for what lady signed me up for the day before. WHY would she do that??? Called back, different lady said she needs to look into the letter I got to see why I wasn't signed up for promotion in the letter and I need to wait a week to hear back. Over a week went by, no one called or emailed me, so I called Energy Harbor again! Lady said I wasn't able to get promotion in letter, doesn't know why, and signed me up for another promotion. Finally I was approved. Why did Energy Harbor send me a letter telling me I was eligible for something I wasn't wasn't? Why did it take me three phone calls, ending up talking to three different customer service people to get help? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
A.D.
from
Brunswick, OH
on
May 24th, 2023
Hi A.D,
Could you possibly give us your email you enrolled with? I would like to dive deeper into this, to get a better understanding of what happened.
Thank you!
— Energy Harbor
Stop sending me spam emails
| They sent me a number of spam emails asking for reviews for a simple sign up 'experience'. I'm expecting them to ask me to give them a 15% tip next. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brand New Customer
from
Mentor, OH
on
May 20th, 2023
What is your email? We will put you on the unsubscribe list. Thank you!
— Energy Harbor
Too new
| Have no opinion other than the process to sign up is easy not had any other contact w/ company yet. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pa
from
Findlay, OH
on
April 11th, 2023
Hello,
Have you received your confirmation email? We just want to make sure you are getting everything you need!
— Energy Harbor
Sign up not easy
| Nowhere does it say your current provider under AEP was connected to your zip code. Thus, could not get order to go through. Energy Harbor had no answer except do it on phone. I had to finally figure it out on my own as I didn't want to do it on the phone. Eventually after I sent screen shots they got it. Was very frustrating. Website should let you know your SDI is connected to your zip. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LC
from
Westerville, OH
on
April 4th, 2023
We are sorry to hear about your experience. Could you possibly call us at (877) 855-2424?
We would love to learn more about this.
— Energy Harbor
Need Budget billing
| It would be very beneficial to offer budget billing to your customers. Considering going back to aes because of this. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jake
from
Miamisburg, OH
on
March 14th, 2023
Thank you for this feedback!
— Energy Harbor
Initial Review -
| We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ed Boeing
from
Northfield, OH
on
August 26th, 2021
We are sorry about this mishap! We would like to learn more about this situation. Could you possibly call us:(888) 254-6359
— Energy Harbor
Tried to switch, but couldn't ...
| My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID). | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Hamilton
from
Columbus, OH
on
June 14th, 2021
We are sorry to hear about this. And we will take this information to grow the efficiency of our company!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Takes FOREVER to cancel account over the phone!
| It took over an hour to cancel service with EH. The conversation is recorded, and the customer is ONLY ALLOWED TO SPEAK YES OR NO. If I spoke one other word or answered NO to a question about what they were asking, we had to start all over. I was told to save my questions for after we were finished, AFTER Id already said YES to all the questions. SO, I cannot get the questions in advance, and can only answer YES to them on a recorded message PRIOR to knowing the questions. I cannot take my recorded answers back!! At the end of each question, I was asked a demeaning, DO YOU UNDERSTAND? HORRIBLE POLICIES!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Horrible And Demeaning Cancellation Policy
from
North Lawrence, OH
on
June 9th, 2023
We are sorry to hear about your experience. Do you remember the name of the rep you worked with? We want to learn more about this situation.
— Energy Harbor
To soon to tell.
| I just signed up for Energy Harbor. I do not feel I can honestly answer these questions. Now I am starting to think I made a mistake signing up with this company. Why would you ask me these questions when I have not had any contact or even used there product yet? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michael Melena
from
Novelty, OH
on
May 26th, 2023
Terrible communication
| We are new customers. We have repeatedly asked for someone to call us. That has NEVER happened!! What is wrong with you???? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gene Kangas
from
Painesville, OH
on
May 23rd, 2023
Hi Gene,
You should have recieved an email from us. We recommend searching "Energy Harbor" in your email to find the email we sent. If you don't see it, feel free to call us at (877) 855-2424! We'll be more than happy to help you!
— Energy Harbor
Feedback
| Ive not received any information other than the confirmation number | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mark Long
from
London, OH
on
May 3rd, 2023
Hey Mark,
Could you possibly call us at (877) 855-2424? We would love to get your squared away!
— Energy Harbor
Timing
| Billing I signed up 3 months ago | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sir
from
Fairborn, OH
on
April 23rd, 2023
Electric service
| As of April 1st I am still receiving the higher rates from AES, so I cant comment on your service yet!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandra McKee
from
Martinsville, OH
on
April 3rd, 2023
We understand.
But we are confident that you'll be happy with us!
— Energy Harbor
Not happy
| Serviced never switched from IGS to Harbor | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Milton
from
Youngstown, OH
on
September 4th, 2022
We are sorry to hear about this. Could you possibly call us at (888) 254-6359? We would like to learn more about this situation.
— Energy Harbor
Energy Harbor Review
| Good experience. Looking for new provider and received an excellent rate. Very helpful representative. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandy
from
Dayton, OH
on
June 6th, 2022
Thanks!
— Energy Harbor
Energy Harbor goes into default
| I just switched to Energy Harbor. The rate was great. Now one month later, I receive a letter from AEP Ohio stating Energy Harbor is in default . Now Im dissatisfied with the whole film flam process in selecting The Energy Supplier. For now Ill stick with AEP at 0.51/kWh . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jerry McClain
from
Logan, OH
on
November 15th, 2021
Sorry to hear about this. We are working around the clock to create competitive rates and amazing customer experiences!
— Energy Harbor
Steve Penix
| I was told I would receive a $100 debit card for switching and that has not been completed. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steve Penix
from
Dayton, OH
on
May 17th, 2021
It typically takes about 6-8 weeks for eligible customers to receive their gift cards. Have you gotten yours yet?
— Energy Harbor
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OH Energy Ratings Resources:
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Ohio Electricity Stats
Ohio's Green Energy Requirements
Ohio Electricity Choice
Ohio Electricity Switching Rules
Understanding Your Toledo Edison Bill
Your First Energy Ohio Bill - How to read
How to read your Duke Energy Ohio Bill
Understanding Your Dayton Power and Light Bill
Understanding Your AEP Ohio Bill
Starting Electricity Service in Ohio
10 Quick Energy Saving Tips
High Bill? Here's what you can do
How We Score Providers
Why Use OH Energy Ratings
© 2023 OH Energy Ratings — Rates as of
