Our Grading of Public Power
Customer Reviews of Public Power
Most Recent Public Power Reviews
Best price by far of any choice, easy to order, 2 year term, never any issues — DR from Wassaic NY
Satisfied with the rate. — JOANN from Southington CT
I had a billing issue early on which was resolved by one of the customer service representatives (Andre) in a polite and timely manor. It was pleasure to get an issue resolved timely. — Satified Customer from Naugatuck CT
4-5 Star Reviews: 12 (39%)
Best price by far of any choice, easy to order, 2 year term, never any issues
3-4 Star Reviews: 5 (16%)
Satisfied with the rate.
2-3 Star Reviews: 1 (3%)
Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help
1-2 Star Reviews: 16 (52%)
we signed up for $.0699 rate for 33 months. 8 months later they lost track of our credit card for the $14.95 month fee for their service. 2 months after that, they said they left a voicemail message that we didn't get. 4 months after that they said they left another voicemail message that we did not get. 3 months later our rate doubled to $.12490 per kWh. They said that since we didn't answer their voice mail messages, that put us in default. No email message was received, only "voicemail messages". We get voice mail messages every day and we answer them. They did not call our number and did not notify us that we went into the default rate which was double our agreed to rate.
Public Power News
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Public Power FAQs
Where can I order Public Power natural gas?
Public Power has natural gas plans in New York
What do customers think about Public Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Public Power customer review is 2.4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
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