Updated as of June 02, 2025
The best review categories for Symmetry Energy Solutions are the order experience, with an average of 4.0 stars, and their customer service, with an average of 3.9 stars.
OH Energy Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.
Recent Good Review from Kathleen Harris-Battle
Reviewing Energy Options
| Easy transaction, | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kathleen Harris-Battle
from
Macedonia, OH
on
January 1st, 2025
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Reviewing Energy Options
| Easy transaction, | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kathleen Harris-Battle
from
Macedonia, OH
on
January 1st, 2025
Very Easy
| It was very easy to use and to make changes. We got a good price and the change was seamless. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rick
from
Columbiana, OH
on
December 16th, 2024
THE PERFECT REVIEW
|
I have had only good experiences to this point. I signed up with Symmetry appx.
2 and 1/2 months ago. Lets keep it going. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Levon Johnson
from
on
December 9th, 2024
3816 Haas Rd, Cuyahoga Falls, OH 44223
| Customer service is friendly and helpful with questions. No waiting on line. Price for gas a mcf is great. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kimberly Osburn
from
Cuyahoga Falls, OH
on
March 19th, 2024
Service
| Sorry I looked at the wrong utility billing. Your price is competitive and I like the fixed amount and the term of contract. Please disregard the other survey. Thank yoi | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Eric Waldron
from
Columbus, OH
on
March 18th, 2024
I Switched
| Easy and fast for a little less price over others. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David
from
Ashtabula, OH
on
March 16th, 2024
Changing to Symmetry
| As I was looking for an alternate gas energy supplier I found Symmetry. The price and terms were very attractive. I immediately made the change. All went through without any problems and I am now enjoying a lower rate, Thank you. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shirley
from
Macedonia, OH
on
March 7th, 2024
Electric
| No problems great prices | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ronnie
from
Wickliffe, OH
on
February 14th, 2024
Good stuff
| They provide energy at a bargain price | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Duder
from
Geneva, OH
on
February 10th, 2024
Very easyt to work with.
| Changeover went well and very satisfied with Symmetry. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Dyer
from
Youngstown, OH
on
February 9th, 2024
Extremely happy!
| So glad I switched! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Geno
from
Amherst, OH
on
February 9th, 2024
Service
| Service is very good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Aaron J
from
Massillon, OH
on
February 3rd, 2024
42 Paris Ave, Akron OH 44301
| Customer service was friendly, answered my questions, was very knowledgeable. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kim Osburn
from
Cuyahoga Falls, OH
on
February 3rd, 2024
Symmetry Energy
| It was easy to switch over. I have had only one statement from them but the amount owed was significantly less than the gas bill before. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bonnie
from
Springfield, OH
on
January 2nd, 2023
Dear Customer,
Your feedback is greatly appreciated, thank you for adding your positive rating.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
So far so good
| To soon to know | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ted
from
Macedonia, OH
on
October 31st, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New Supplier
| My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MS
from
Cincinnati, OH
on
September 16th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Happy
| So far so good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
PunkinPie
from
Youngstown, OH
on
September 16th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas prices
| Bought it down from $8 to $5 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sam
from
Niles, OH
on
June 15th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Natural Gas Supplier
| I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
George K
from
Sheffield Lake, OH
on
June 5th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Better rate than others
| So far this is the best rate we could get , saving is saving. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pj
from
Mogadore, OH
on
May 17th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review of Initial Sign Up with Symmetry Energy.
| Fast action on my request for natural gas service from Symmetry | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dave
from
Kent, OH
on
May 10th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Recommend symmetry
| Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob Garrett
from
New Philadelphia, OH
on
February 15th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Seamless Savings
|
I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price. I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Todd F
from
Geneva, OH
on
February 13th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Switched to Symmetry
| Found it easy to do. So glad I found a better price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Darlene Fritz
from
Chardon, OH
on
February 10th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Get you some SYMMETRY Energy
| Great/Affordable..very easy to sign up online | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lee
from
Springfield, OH
on
February 2nd, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
First time customer
| Friendly user website, variety of optional plans with reasonable prices, quick responses via email and paper letter introductions. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lizbet
from
Cleveland, OH
on
January 7th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Glad to change
| This was an easy transition from on company to another! Thanks Symmetry! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Browns Fan!
from
Columbus, OH
on
January 5th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Not sure what you want
| They were easy to reach on the phone and the gas rates were the best we could find | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bobby Rife
from
Akron, OH
on
January 4th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Saving
| Have not used as yet | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James
from
Cuyahoga Falls, OH
on
December 31st, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Mr
| Easy and fair | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ivan Miling
from
Cleveland, OH
on
December 29th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Energy ratings
| I can't believe how easy it was to switch. My old supplier wouldn't come down on price so I switched. 24 months! Great deal too | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Patti
from
Tallmadge, OH
on
December 27th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Highly recommended
| They were the most efficient and cost saving! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Virginia A.
from
Cuyahoga Falls, OH
on
December 25th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Easy Switch
| Reviewed pricing through state web site and choice was easy as was the switch to Symnetry. Price was just 41 cents higher than previous supplier that had expired. Previous supplier wanted in excess of two dollars more, choice was simple. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
F Rueter
from
Bedford, OH
on
December 19th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Just alright by me.
| It was all good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jo Jo
from
Steubenville, OH
on
December 18th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Change necessitated
| The website was very user friendly and the information very clear and concise | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Susan H
from
Ravenna, OH
on
December 14th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Switched to symmetry effortlessly
| Quick. great response. saved $$$ what more could you ask for | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joe &judy
from
Mentor, OH
on
December 1st, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Went great
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jim
from
Mount Sterling, OH
on
November 23rd, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
HappyJack
| This is the time Ive chosen a energy supplier using the choice program. Very user friendly service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jack Carls
from
Toledo, OH
on
October 18th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
So glad I switched!
| I was being charged around $40 a month for gas, in the summer when I never had the heat on. It was ridiculous what I was paying. When I checked with Symmetry it was significantly lower. Thank yoy! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michele
from
447144
on
October 16th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Satisfied
| Very easy to change to your co. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Patti Yarman
from
Rittman, OH
on
October 7th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Survey
| Everything seemed to go well with no issues as of yet | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jim Park
from
Ashland, OH
on
March 20th, 2024
???
| It was easy to sign up. The monthly cost is less than it would have been with the previous supplier. This is very helpful considering a fixed income in today's much inflated cost invironment. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
???
from
Akron, OH
on
March 12th, 2024
I do not have Symmetry Solutions
| Tried to enroll, but they do not serve my residence | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dick
from
Dayton, OH
on
February 28th, 2024
Second response to 10th request
| Initial experience was very good but is now on the decline. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Dyer
from
Youngstown, OH
on
February 11th, 2024
Charges
| My electric service has not changed other than all the surcharges. I did not expect all the delivery charges. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lois Rice
from
Columbus, OH
on
February 3rd, 2024
Deborahlee
| Affordable | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Deborahlee
from
Lakewood, OH
on
January 4th, 2023
Dear Customer,
Your feedback is greatly appreciated, thank you for adding your review.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Sandy
| It was very easy to sign up with them and they offered me the best price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandy
from
Mentor, OH
on
August 29th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Symmetry Review
| No problem at all | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Review
from
Strongsville, OH
on
June 25th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Good
| When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Holly
from
Cuyahoga Falls, OH
on
April 13th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Satisfied Customer
| This is the first bill I have received it seems good so fat | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Satisfied Customer
from
Toledo, OH
on
January 30th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Symmetry Energy Solutions Customer Rating
| So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dexter
from
Maple Heights, OH
on
January 9th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Smooth operation
| To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lori
from
Youngstown, OH
on
January 6th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Needed Gas
| Was very easy to change providers with the increase in cost that happened for natural gas. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frank Tarantine
from
Youngstown, OH
on
January 2nd, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Not so quick to fulfill obligations.
| Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kate
from
Rocky River, OH
on
December 31st, 2021
ear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you with information regarding your prepaid Mastercard virtual reward.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Good price
| Easy to sign up | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rene
from
Struthers, OH
on
December 29th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review
| It was an easy transaction But never did receive our gift card . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Charles Mccroskey
from
Kingsville, OH
on
December 27th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Lock in MCF rate $4.150
| Agreed rate amount still has not shown up on my monthly bill? I'm still being charged $5.49 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nicholas Colby
from
Conneaut, OH
on
December 14th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Good Job
| Best price in town. Had them for two months and hope to be their cystomer for a long time. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rudd
from
Willoughby, OH
on
December 14th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Ellen Fronek
| Haven't really had that much dealings yet just started with them in November | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ellen Fronek
from
Creston, OH
on
December 12th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New Gas Supplier
| When I received my Columbia statement I noticed my $$ rate. I went to Apples to Apples and found a cheaper rate, Anytime I can save $$$ I will do. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Symmetry Energy
from
Toledo, OH
on
December 2nd, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Symmetry Energy transition
| The transition was smooth. No glitches and posted mcf pricing was shown with the first billing cycle after the switch. Like that pricing is guaranteed for 24 months with no early termination costs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
L. Wilder
from
Painesville, OH
on
November 4th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Good Price
| So far so good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mr. Paul
from
Aurora, OH
on
January 30th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Energy shopping
| I had a good experience switching suppliers. This time to Symmetry Energy Solutions it was a seamless transition, they were very professional and I am very pleased with their performance. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Peter L Rink
from
Massillon, OH
on
January 11th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Summetry
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Zdravko Sako
from
Eastlake, OH
on
December 31st, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review
| I was looking for a good rate for my utilities with out any en cumbrances however when the contract is ended I will have to review their rates in comparison to other offers at that time over all the transaction was simple | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
R Cassidy
from
Toledo, OH
on
December 24th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great Price
| Am pleased we had a great rate after being with another company. Will opt to stay with this company if rates stay low. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Very Satisfied
from
Broadview Heights, OH
on
December 16th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great rates
| I had no problem. It was very easy to switch from what I had to this company. My budget billing went down $2.00 a month. I would recommend this company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jonetta
from
Broadview Heights, OH
on
December 4th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great Company
| Symmetry is a great energy supplier. The prices and plans were very reasonable. They were easy to work with and meet my needs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kay
from
Massillon, OH
on
November 4th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas bill
| Didn't really have any contact with them other than signing up | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Lord
from
Cleveland, OH
on
September 16th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
A Goswami
| Good service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
3785 Winterberry Dr Akron
from
on
August 12th, 2020
Dear Customer, Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com and a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.
Thank you
Customer Care
— Symmetry Energy Solutions
CenterPoint review
| I tried to sign up with CenterPoint and was never able to complete the switch. I am still with my previous Gas supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Theresa
from
Toledo, OH
on
August 3rd, 2020
Dear Customer,We are a company devoted to customer satisfaction, please send an email with your contact information to CustomerChoice@centerpointenergy.com. A representative from our Customer Service Team will contact you within 24 to 48 business hours to assist you.
Sincerely,
Customer Service Team
— Symmetry Energy Solutions
Great plans and prices so far
| Cut my mcf charge almost in half from smart energy price | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul Colson Jr
from
Cleveland, OH
on
July 8th, 2020
Dear Customer, Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com and a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.
Thank you
Customer Care
— Symmetry Energy Solutions
Great Rates Fast and Easy Signup
| I had noticed that the contract with my present natural gas supplier had expired and I was on a monthly rate. I checked the Ohio Energy Ratings charts to find a new supplier. The company I was with had a promtional rate, but not for existing customers. I never understood why these companies, like banks, are looking for new customers but aren't interested in retaining their existing ones. I discovered a new supplier, CenterPointEnergy Services with a great rate and signed up on line. It was quick and easy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vic
from
Tallmadge, OH
on
July 1st, 2020
Dear Customer, Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.
Thank you
Customer Care
— Symmetry Energy Solutions
Aarons review
| I made the change online and everything was perfect. Of course as soon as I switched I received a counteroffer that was quite a bit cheaper. 5.19 to 4.45 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Aston Haney
from
Canton, OH
on
June 16th, 2020
Dear Customer, Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.
Thank you
Customer Care
— Symmetry Energy Solutions
Gas for home heating
| Ordering on line is not one of my favorit things to do, but Center Point made it easy & quick. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
RC, Grove City
from
Grove City, OH
on
May 4th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. If there is anything we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Current company
| Good experience | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Luceia Barrow
from
Warren, OH
on
April 24th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. If there is anything we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Easy transition
| Very easy to switch suppler good rate for now | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
DT
from
Cuyahoga Falls, OH
on
April 3rd, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. If there is anything we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
CenterPoint Energy
| Nothing negative to say about CenterPoint Energy. I didnt think their offer could be beat. But I couldnt resist dropping another 11% below CenterPoints already great offer. Sorry I had to switch after just a few months | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Russ Yoder
from
Wooster, OH
on
February 26th, 2020
Dear Customer,Thank you for taking the time to add your rating. We appreciate your feedback, If there is anything we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Best rate at the time.
| I picked CenterPoint from the OH Energy Ratings and found it to have the best price. So far everything is going as it should. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mia2020
from
Mentor, OH
on
February 7th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else that we can do for you, please let us know.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Easy Peasy
| No problems switching to this supplier | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G. Horn
from
Lima, OH
on
February 4th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else that we can do for you, please let us know.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Most Recent 3 Star Reviews
10 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Not Sure
| Although I switched for cost savings, I still have no idea if I have saved money! I guess I would have to go to my old billing and new billing and do math... if you could record my last provider costs and then say you have saved $x.xx by switching to Symmetry... That would excite me | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Too Much Work To Know
from
Newark, OH
on
March 17th, 2024
Fair
| Rate are too High for 2022 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lemondrop100p
from
Chagrin Falls, OH
on
December 21st, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction.
If in the future you would like to speak to a representative concerning our price, plans and promotions, please don't hesitate to call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Just started
| It was ok | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
XXX
from
Doylestown, OH
on
September 6th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Delivered good service at reasonable price.
| Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tick
from
Chardon, OH
on
December 6th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
OH Energy Rating
| Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Stephen E Moorman
from
Huron, OH
on
December 4th, 2020
Dear Customer,Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Found cheaper rate
| It was good but I found a cheaper rate fixed | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gary
from
Akron, OH
on
March 9th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Phone
| For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones... | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David
from
Youngstown, OH
on
February 19th, 2020
We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you. Thank you,
Customer Care
— Symmetry Energy Solutions
Cannot respond because have not received a bill with their rate yet.
|
I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me. Thanks for asking. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Invalid
from
Massillon, OH
on
February 9th, 2020
Dear Customer,Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
Natural Gas Billing
| Switched from ONG to Center Point due to better pricing. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ed
from
Northfield, OH
on
February 2nd, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Better pricing
| The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Chagrin Falls, OH
on
April 22nd, 2019
Dear Customer,We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.
Thank you,
Customer Care
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Rewards, a criminal misrepresentation
|
The rewards program is a JOKE.
there is no cash value. I was told when I signed up that you can get 25.00 per month placed in your rewards account and redeem them in up to 500,000 ways. I monitored my rewards account each month and they gave 25.00 cash value till I had $375. saved up. I got on the site to redeem it for gift cards and find out that I get a measly 3-8 dollar discount on each $100. As I finished my online order it directed me to a payment screen asking for credit card information. For my 375. Reward value I had to PAY 360. They were vigorously deceptive when I signed up for a plan that assured me 25.00 monthly. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jack P
from
Canton, OH
on
January 5th, 2024
Disappointed in Price
| When we ordered Symmetry, we werent aware we still had to pay Columbia Gas such high fees. For what little gas we use, our bills seem very high. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosie
from
Cambridge, OH
on
October 15th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
As a result of a significant spike in the market, prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Switching gas supplier.
| So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steiger
from
Milford, OH
on
April 8th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review response and communication
| Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Charles Mccroskey
from
Kingsville, OH
on
February 11th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, with any questions you may have regarding your $50.00 Visa rewards.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Looking to lower my rate
| Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Not Satisfied
from
Akron, OH
on
February 3rd, 2022
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas review
| Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
No
from
Akron, OH
on
January 22nd, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. We can speak to you regarding your $50.00 rewards card.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
I thought this one would save me $$
| Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nancy
from
Perrysburg, OH
on
January 22nd, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. We apologize for your unpleasant experience, if you would ever need gas in the near future, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New customer
| My first bill is much better | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Customer Rates
from
Cleveland, OH
on
January 12th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
What happened to the Visa card you promised?
| You promised me a prepaid Visa card and I have not received it as of yet | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Perry Epstein
from
Chagrin Falls, OH
on
December 28th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Competitive prices but becoming skeptical about this company
|
Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag. I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ohio Customer
from
Hamilton, OH
on
January 28th, 2021
Dear Customer,We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Unclear Representation Of Pricing Details
|
I signed up with Center Point Energy in June 2020. The following month I received notice of a name change to Symmetry Energy Solutions, LLC. At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF. On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF. My Dominion Gas bill is paid thru my checking account. I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June. I contacted Symmetry today to inquire about the difference and was told that I had contracted for their "Managed Rate" and not the Fixed Rate. I have to accept the resposibility for this, although it was not clear at the time I signed up. As they say "caveat emptor". |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vbg
from
Tallmadge, OH
on
December 7th, 2020
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Unprofessional
|
I signed up for service online. I received a letter requesting a phone call as there was a problem. The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Edward Predota
from
Cleveland, OH
on
May 22nd, 2020
We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. We are a company devoted to customer satisfaction, we will have a representative from our Customer Service Team contact you within 24 to 48 business hours to assist you. Sincerely,
The CenterPoint Energy Services Team
— Symmetry Energy Solutions
Disappointed
| Received the first bill reflecting OH energy today but it took two months after signing up to see the savings because the former provider still was suppling gas. That cost me an additional $100. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
F Lewis
from
Wickliffe, OH
on
March 18th, 2020
Dear Customer,We apologize for any inconvenience you may have experienced, if you any questions or concerns, please email our customer care team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.
Thank you,
Customer Care
— Symmetry Energy Solutions
Confused
| Was expecting the budget amount to go down from dominions price but it didn't | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert Clapp
from
Barberton, OH
on
March 15th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Review
| I cannot give you a rating at this time but in a couple months or so I'll give you a rating thank you | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gloria. Russell
from
Euclid, OH
on
February 15th, 2020
Dear Customer,Thank you, we appreciate your feedback, we look forward to hear from you in a couple month's. If you have any questions or concerns, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Promotional Visa Card promised...Never was able to link up and claim
| A promotional card was promised when you signed up...I think it was $50....When you went to the link to claim the card....It would not process it....Sent the information to them....Envelope came back .Not at this address...Never got promotional gift card | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Matt Inskeep
from
Lowellville, OH
on
November 30th, 2019
Dear Customer,We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
First time customer
| So quick and easy to sign up for the cheapest 12 month fixed natural gas rate! Thanks!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Diana H.
from
Uniontown, OH
on
November 12th, 2019
Dear Customer, Thank you for taking the time to add your rating, we appreciate your feedback, please let us know if there is anything more we can do for you.
Sincerely,
Customer Care
— Symmetry Energy Solutions
N/A
| I thought that it was the lowest compared to other companys offers . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Russ Manross
from
Middlefield, OH
on
May 27th, 2019
Dear Customer,
Thank you for taking the time to add your rating. We appreciate your feedback. Please let us know if there is anything else that we can do for you.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Dont order Ctr Point
| My fixed contract ended last fall. New heating bill in December was DOUBLE the fixed rate. Cost me $600 xtra | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Fred Hart
from
Beachwood, OH
on
April 5th, 2019
Dear Customer,We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Horrible experience
| The rep that I spoke with was eating something and sounded very annoyed that I interrupted his breakfast!!!!! HORRIBLE EXPERIENCE!!!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CMR
from
Xenia, OH
on
October 6th, 2024
We do not have an account
| We are with a different a supplier. Thank you for asking. We will check you prices again. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Eric Waldron
from
Columbus, OH
on
March 18th, 2024
We still shave no service from your company!!
| I started in 11/23 to change over to Symmetry Energy Solutions. I just received my February bill and we still havent changed over to your company. When I called they told me two numbers were switched around. They assured me it was corrected and I have the change. Your company needs to get organized and do things correctly!!! This experience has been absolutely horrible!!! Okay | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Elvin Norman
from
Struthers, OH
on
March 14th, 2024
NOT STARTED YET
| EVEN THOUGH I WAS APPROVEDOVER TWO MONTHS AGO TO CHANGE TO YOUR SERVICE, IT HAS YET TO HAPPEN. DUKE ENERGY TELLS ME ITS BECAUSE OF BILLING CYCLE. SEND SURVEY AGAIN ONCE SERVICE HAS STARTED. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
RICKY A REYNOLDS
from
Monroe, OH
on
February 16th, 2024
Prisoner
| If you want to be held prisoner for years while trying to get out of the contract you have and enjoy paying up to 800$ more than your actual usage then this is the company for you | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Russ
from
80654
on
November 17th, 2023
Symmetry fits the legal definition of criminal price gouging.
|
Here's a legal definition that applies to this review of Symmetry Energy Solutions: "Criminal Price Gouging refers to when retailers and others take advantage of spikes in demand by charging exorbitant prices for necessities, often after a natural disaster or other state of emergency."
I have property with two buildings of similar size (+/- 1500 heated square ft.) in Santa Fe, NM. Both are supplied by the same gas-line via New Mexico Gas Company, but one building is serviced through NM Gas Co., and the other through Symmetry Energy Solutions LLC. NM Gas Company actually supplies/delivers gas to both structures from the same infrastructure. New Mexico Gas Company's bill for Building #1 last month (2/2023) was $55.36 Symmetry Energy Solutions bill was/is $815.64 !!!!! NM Gas Company's price for natural gas was $6.74/mmBTU. Symmetry's was, ever so mysteriously, a whopping $33.27/mmBTU, for the same billing period. Let me also state for the record that there are only two wall-mounted space heaters in the building "serviced" by Symmetry Energy, and they are set at either low or off at all times. The heat in this small building is kept at +/- 45 degrees, just warm enough to keep the plumbing from freezing. This fact is self-verifying, given the low volume/gas-usage recorded for this structure. Symmetry calls itself a transporter of gas to this location -- but, in fact, NM Gas Co. is the real physical transporter, and Symmetry does not have infrastructure here they do NOTHING but bill/invoice customers for a so-called"service" that piggy-backs off of the supply chain and infrastructure of NM Gas Company. The only difference between the two companies is that NM Gas Co. is a viable and honest company, and Symmetry is a price-gouging criminal enterprise. Prior to this jaw-dropping, price-gouging bill I received this past month from Symmetry Energy, they sent out a vague email (which I have retained a copy of) to grease the wheels on their price gouging this email was entitled "Causes of Unusually High Natural Gas Invoices Payment Plan Options." This email, oddly enough, had no actual dollar amounts or percentage-of-increase amounts named or indicated. In fact, it failed to mention that they planned to stick it to their customers with bills nearly 5X THE AMOUNT that NM Gas Company is charging per mmBTU. Last winter (2022) I had received similar emails from Symmetry (which I retain copies of, as well) that also tried to grease the wheels on their upcoming price-gouging. While annoying, I did not deem the increased bill-amounts as falling outside the realm of possibility/reality. For example, my Symmetry Energy bill for January, 2021 was $41.11 -- but in January 2022, after receiving one of their greasing-the-wheels-for-price-gouging emails (also vague on hard facts, details, and actual pricing) that same volume/usage cost me $136.77 Thus, I expected to receive a bill in this similar range for the same time period of 2023. I literally was unable to sleep last night after seeing this bill for $815.64 In my opinion, Symmetry Energy are thieves who think "write" makes "right." Astoundingly unethical -- and yes, criminal in their pricing. It appears to me that if you sign up for their service, you should be prepared to be making the CEO's Ferrari and yacht payments. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
S.Rogers
from
87506
on
March 17th, 2023
Dear Customer,
Your feedback is greatly appreciated, thank you for adding your review.
January and February have proven to be extremely volatile times for CA customers, particularly customers billed through PG&E and SoCal City Gates.
Index prices from IFERC (which Symmetry does not set), published over 3.5x higher than December and over 6.8x higher than in November. The published index rate, which Symmetrys rate is based on, is published above $50/dth for PGE and SoCal City Gates.
Unfortunately, the unusual cold snap in CA caused increased demand which was met with historically low natural gas storage levels, ultimately increasing rates across the board.
We apologize for any inconvenience this may have caused, to find relief we offered payments plans to customers afflicted by high bills. If you need any further assistance, please contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Cancelled account due to pricing
| Pricing going forward too high | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary Kimberlin
from
Canton, OH
on
August 21st, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
As a result of a significant spike in the market, our prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Cost
| To high of price | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Anthony Agliola
from
Akron, OH
on
June 8th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
The price increase it's due to a significant spike in the market. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If you need assistance in the future, please email us at customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Where are you?
| No one ever came out!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wtw
from
Warren, OH
on
May 31st, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Idiot
| Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Stanley Josselson
from
Cleveland, OH
on
May 9th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Over charged
| Bills are too high! I do not have my heat higher than 67 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Over Charged
from
Cleveland, OH
on
January 5th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, so we can go discuss your services.
Thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Was Accepted and Then Dropped
| Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frank Dantonio
from
Westerville, OH
on
December 19th, 2021
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you like a representative to explain the reason for the drop, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Ordered for next year then decided to hold off within five minutes. Talked to 2 customer service people to cancel my plan because i wanted to think some more. One Mascimio stated that he had taken care of it. Within 2 hours I get a contract. I call back and get transferred to the wrong place twice. The third call they are giggling and saying everything is taken care of. In two days I get the contract in the mail. I will reject it when I receive it from Direct Energy. But how sad to have to play employees that don't do a respectable service for their company. Never again will Symmetry be considered.
| Extremely Poor | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LLK
from
Youngstown, OH
on
October 14th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please email your contact information to our customer care team at CustomerChoice@symmetryenergy.com, our team will be happy to speak with you regarding your contract with Symmetry Energy Solutions.
Again, thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Impossible to contact
| I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Angry Customer
from
66762
on
October 5th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to speak with you.
Again, thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Why
| Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cindy
from
Strongsville, OH
on
September 9th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to explain your bill.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gougers
| You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Monica
from
80203
on
March 29th, 2021
Dear Customer,We apologize for your unpleasant experience, because of the winter storm and the extended period of extremely low temperatures, the physical gas and power infrastructure was severely impaired.
At the same time, demand for natural gas was higher than normal, due to increased heating demand during the extremely cold weather. This significant increase in demand, coupled with a severe reduction in supply, resulted in extremely high gas prices in almost every market we serve. That higher-priced gas was reflected on your February invoice, which may also reflect certain charges imposed by pipelines and LDCs during this period.
We are a company devoted to customer satisfaction, please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your February bill, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Nightmare experience with Customer Service - Don't Choose Symmetery
| They promise incentives, good rates, all the best, but when you sign contract, they don't do anything and always say - our records are different, maybe because utility company didn't process this or that. On this site they tell you call customer service. When you call them they tell you to email customer service and they never respond emails. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Disappointed
from
Hamilton, OH
on
March 5th, 2021
Dear Customer,We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding incentives and rates, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New customer
| I just switched to symentry I just can't leave a review right now | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bruce
from
Ashtabula, OH
on
February 15th, 2021
Thank you for taking the time to add your rating, we appreciate your feedback.Symmetry Energy Solutions is much more than just your new natural gas provider were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
I haven't received a bill statement since switching to you.
|
Can't rate my experience with you till I actually get a monthly statement. I have not received a bill since signing up. How do you expect me to even pay my bill without a statement? |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Greg
from
Tallmadge, OH
on
January 15th, 2021
Dear Customer,We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Cheater
| Offered managed plan fir fixed price and after sign up went to a variable rate. just a bunch of people not telling the truth. person on phone would not listen and continued to talk over me. buyer beware | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jauf
from
Medina, OH
on
October 31st, 2020
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Vague situation
| When I was shopping for the better rates for the renewed contract, I've found the Symmetry with the fairly good rate. When I submitted the application, it suddenly adjusted the rate to the average, which was worse then its nearest competitors. My attempts to connect with the folks weren't answered. I didn't cancel the service change because the rate was just average. I am planning to switch to the right supplier again, soon. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Slava Luchianov
from
Delaware, OH
on
October 5th, 2020
Dear Customer,We are a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. Someone from our team will be happy to assist you with any questions or concerns with your rate plan, we look forward to hearing from you.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
The absolute worst experience EVER
| I attempted to sign up with them for my gas supplier. The girl put me on hold 3 times as was unable to answer the simplest of questions (what is your early termination fee? Shes put me on hold come back and say well there isnt any unless you terminate. Right so if I term how much is it? On hold again. Bottom line she didnt even know what early term fee was and shes in customer service! I asked how long she worked there Ive been here awhile its been 4 months. What! 4 months is a long time now! Then was transferred and put on hold for 48 minutes. I finally hung up. They tried calling me and said thank you for signing up I had to call them back to tell them I did NOT sign up we never finalized the million questions and I wouldnt use them if they were giving the service away for free! The absolute worst customer service I think Ive ever seen and I am 64 years old and worked for 43 years so I think I know what Im talking about. Do not under Any circumstance use this company! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Claudia
from
Cleveland, OH
on
April 9th, 2020
Dear Customer,We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. Were a company devoted to customer satisfaction, please email our team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.
Sincerely,
The CenterPoint Energy Services Team
— Symmetry Energy Solutions
GIANT RIP OFF!
| They advertised one price (2.99) and billed me at $3.75...liars and thieves! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Liars And Thieves!
from
Cleveland, OH
on
January 4th, 2019
Dear Customer,We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
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