Reviews Overview
The best review categories for Symmetry Energy Solutions are the order experience, rated at 4.1 out of 5, and their customer service, rated at 4.1 of 5.
5 Stars
38%
 
4 Stars
34%
 
3 Stars
8%
 
2 Stars
11%
 
1 Stars
9%
 


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Recent Good Review from Kathleen Merritt

Switching was easy!!!
My previous supplier's cost had gone up about .20 per ccf...I thought it was ridiculous...So, I switched companies!!! It was soo easy!!! I really appreciated that!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kathleen Merritt from Westerville, OH on April 1st, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions


Most Recent 5 Star Reviews

34 Customer Reviews Written Overall


Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Switching was easy!!!
My previous supplier's cost had gone up about .20 per ccf...I thought it was ridiculous...So, I switched companies!!! It was soo easy!!! I really appreciated that!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kathleen Merritt from Westerville, OH on April 1st, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
The price is right
So easy to enroll in symmetry for a lower fixed price than I had been paying! The transfer was quicker than expected. Would highly recommend!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Lenorehynde from Youngstown, OH on March 7th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Company review
Had no problem price was good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Frank C Yehl from Chardon, OH on March 1st, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas
Easy to switch and save!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ivan Miling from Cleveland, OH on January 13th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Natural Gas Review
Five star experience as indicated in the ratings.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Larry Velt Banks from Cleveland, OH on January 3rd, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New to Symmetry
So far, so good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Maureen from Canal Fulton, OH on December 29th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great
Goodservice
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

CLIFFORD Male PANDER from Tallmadge, OH on December 29th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great!
Had no issues, just savings.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jackie from North Olmsted, OH on December 19th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Excellent Service
Excellent Service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rather Not from North Ridgeville, OH on December 5th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
C-for-yourself
Prices were good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Carolyn from Cleveland, OH on December 4th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions


Most Recent 4 Star Reviews

30 Customer Reviews Written Overall


Read All 4 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Good Price
So far so good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Mr. Paul from Aurora, OH on January 30th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Energy shopping
I had a good experience switching suppliers. This time to Symmetry Energy Solutions it was a seamless transition, they were very professional and I am very pleased with their performance.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Peter L Rink from Massillon, OH on January 11th, 2021
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Summetry
Good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Zdravko Sako from Eastlake, OH on December 31st, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review
I was looking for a good rate for my utilities with out any en cumbrances however when the contract is ended I will have to review their rates in comparison to other offers at that time over all the transaction was simple
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

R Cassidy from Toledo, OH on December 24th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great Price
Am pleased we had a great rate after being with another company. Will opt to stay with this company if rates stay low.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Very Satisfied from Broadview Heights, OH on December 16th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great rates
I had no problem. It was very easy to switch from what I had to this company. My budget billing went down $2.00 a month. I would recommend this company.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jonetta from Broadview Heights, OH on December 4th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great Company
Symmetry is a great energy supplier. The prices and plans were very reasonable. They were easy to work with and meet my needs.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kay from Massillon, OH on November 4th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas bill
Didn't really have any contact with them other than signing up
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John Lord from Cleveland, OH on September 16th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
A Goswami
Good service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

3785 Winterberry Dr Akron from on August 12th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com and a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.

Thank you
Customer Care
— Symmetry Energy Solutions
CenterPoint review
I tried to sign up with CenterPoint and was never able to complete the switch. I am still with my previous Gas supplier.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Theresa from Toledo, OH on August 3rd, 2020
Dear Customer,

We are a company devoted to customer satisfaction, please send an email with your contact information to CustomerChoice@centerpointenergy.com. A representative from our Customer Service Team will contact you within 24 to 48 business hours to assist you.

Sincerely,
Customer Service Team
— Symmetry Energy Solutions


Most Recent 3 Star Reviews

7 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Delivered good service at reasonable price.
Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tick from Chardon, OH on December 6th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
OH Energy Rating
Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Stephen E Moorman from Huron, OH on December 4th, 2020
Dear Customer,

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,

The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Found cheaper rate
It was good but I found a cheaper rate fixed
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Gary from Akron, OH on March 9th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Phone
For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

David from Youngstown, OH on February 19th, 2020
We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care
— Symmetry Energy Solutions
Cannot respond because have not received a bill with their rate yet.
I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Invalid from Massillon, OH on February 9th, 2020
Dear Customer,

Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care
— Symmetry Energy Solutions
Natural Gas Billing
Switched from ONG to Center Point due to better pricing.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ed from Northfield, OH on February 2nd, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Better pricing
The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John from Chagrin Falls, OH on April 22nd, 2019
Dear Customer,

We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.

Thank you,

Customer Care
— Symmetry Energy Solutions



Most Recent 2 Star Reviews

10 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Competitive prices but becoming skeptical about this company
Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.
I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ohio Customer from Hamilton, OH on January 28th, 2021
Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Unclear Representation Of Pricing Details
I signed up with Center Point Energy in June 2020.
The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Vbg from Tallmadge, OH on December 7th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Unprofessional
I signed up for service online. I received a letter requesting a phone call as there was a problem.
The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Edward Predota from Cleveland, OH on May 22nd, 2020
We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. We are a company devoted to customer satisfaction, we will have a representative from our Customer Service Team contact you within 24 to 48 business hours to assist you.

Sincerely,
The CenterPoint Energy Services Team
— Symmetry Energy Solutions
Disappointed
Received the first bill reflecting OH energy today but it took two months after signing up to see the savings because the former provider still was suppling gas. That cost me an additional $100.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

F Lewis from Wickliffe, OH on March 18th, 2020
Dear Customer,

We apologize for any inconvenience you may have experienced, if you any questions or concerns, please email our customer care team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care
— Symmetry Energy Solutions
Confused
Was expecting the budget amount to go down from dominions price but it didn't
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Robert Clapp from Barberton, OH on March 15th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Review
I cannot give you a rating at this time but in a couple months or so I'll give you a rating thank you
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Gloria. Russell from Euclid, OH on February 15th, 2020
Dear Customer,

Thank you, we appreciate your feedback, we look forward to hear from you in a couple month's. If you have any questions or concerns, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Promotional Visa Card promised...Never was able to link up and claim
A promotional card was promised when you signed up...I think it was $50....When you went to the link to claim the card....It would not process it....Sent the information to them....Envelope came back .Not at this address...Never got promotional gift card
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Matt Inskeep from Lowellville, OH on November 30th, 2019
Dear Customer,

We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care
— Symmetry Energy Solutions
First time customer
So quick and easy to sign up for the cheapest 12 month fixed natural gas rate! Thanks!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Diana H. from Uniontown, OH on November 12th, 2019
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback, please let us know if there is anything more we can do for you.

Sincerely,
Customer Care
— Symmetry Energy Solutions
N/A
I thought that it was the lowest compared to other companys offers .
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Russ Manross from Middlefield, OH on May 27th, 2019

Dear Customer,

Thank you for taking the time to add your rating. We appreciate your feedback. Please let us know if there is anything else that we can do for you.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Dont order Ctr Point
My fixed contract ended last fall. New heating bill in December was DOUBLE the fixed rate. Cost me $600 xtra
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fred Hart from Beachwood, OH on April 5th, 2019
Dear Customer,

We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care
— Symmetry Energy Solutions



Most Recent 1 Star Reviews

8 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Gougers
You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Monica from 80203 on March 29th, 2021
Dear Customer,

We apologize for your unpleasant experience, because of the winter storm and the extended period of extremely low temperatures, the physical gas and power infrastructure was severely impaired.

At the same time, demand for natural gas was higher than normal, due to increased heating demand during the extremely cold weather. This significant increase in demand, coupled with a severe reduction in supply, resulted in extremely high gas prices in almost every market we serve. That higher-priced gas was reflected on your February invoice, which may also reflect certain charges imposed by pipelines and LDCs during this period.

We are a company devoted to customer satisfaction, please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your February bill, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Nightmare experience with Customer Service - Don't Choose Symmetery
They promise incentives, good rates, all the best, but when you sign contract, they don't do anything and always say - our records are different, maybe because utility company didn't process this or that. On this site they tell you call customer service. When you call them they tell you to email customer service and they never respond emails.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Disappointed from Hamilton, OH on March 5th, 2021
Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding incentives and rates, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New customer
I just switched to symentry I just can't leave a review right now
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bruce from Ashtabula, OH on February 15th, 2021
Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
I haven't received a bill statement since switching to you.
Can't rate my experience with you till I actually get a monthly statement.
I have not received a bill since signing up. How do you expect me to even pay my bill without a statement?
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Greg from Tallmadge, OH on January 15th, 2021
Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Cheater
Offered managed plan fir fixed price and after sign up went to a variable rate. just a bunch of people not telling the truth. person on phone would not listen and continued to talk over me. buyer beware
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jauf from Medina, OH on October 31st, 2020
Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Vague situation
When I was shopping for the better rates for the renewed contract, I've found the Symmetry with the fairly good rate. When I submitted the application, it suddenly adjusted the rate to the average, which was worse then its nearest competitors. My attempts to connect with the folks weren't answered. I didn't cancel the service change because the rate was just average. I am planning to switch to the right supplier again, soon.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Slava Luchianov from Delaware, OH on October 5th, 2020
Dear Customer,

We are a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. Someone from our team will be happy to assist you with any questions or concerns with your rate plan, we look forward to hearing from you.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
The absolute worst experience EVER
I attempted to sign up with them for my gas supplier. The girl put me on hold 3 times as was unable to answer the simplest of questions (what is your early termination fee? Shes put me on hold come back and say well there isnt any unless you terminate. Right so if I term how much is it? On hold again. Bottom line she didnt even know what early term fee was and shes in customer service! I asked how long she worked there Ive been here awhile its been 4 months. What! 4 months is a long time now! Then was transferred and put on hold for 48 minutes. I finally hung up. They tried calling me and said thank you for signing up I had to call them back to tell them I did NOT sign up we never finalized the million questions and I wouldnt use them if they were giving the service away for free! The absolute worst customer service I think Ive ever seen and I am 64 years old and worked for 43 years so I think I know what Im talking about. Do not under Any circumstance use this company!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Claudia from Cleveland, OH on April 9th, 2020
Dear Customer,

We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. Were a company devoted to customer satisfaction, please email our team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Sincerely,
The CenterPoint Energy Services Team
— Symmetry Energy Solutions
GIANT RIP OFF!
They advertised one price (2.99) and billed me at $3.75...liars and thieves!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Liars And Thieves! from Cleveland, OH on January 4th, 2019
Dear Customer,

We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care
— Symmetry Energy Solutions



All Symmetry Energy Solutions Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
Popular Plan
12 month
Fixed Rate
$0.369 / ccf
2 Year Fixed Rate
24 month
Fixed Rate
$0.359 / ccf
12 Month Indexed Rate
12 month
Indexed Rate
$0.399 / ccf