Symmetry Energy Solutions Customer Reviews

The best review categories for Symmetry Energy Solutions are the order experience, with an average of 4.2 stars, and their billing & account management system, with an average of 4.1 stars.

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Reviews by Star

Recent Good Review from Pj

Better rate than others

So far this is the best rate we could get , saving is saving.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pj from Mogadore, OH on May 17th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Most Recent 5 Star Reviews

62 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

Better rate than others

So far this is the best rate we could get , saving is saving.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pj from Mogadore, OH on May 17th, 2022

— Symmetry Energy Solutions

Review of Initial Sign Up with Symmetry Energy.

Fast action on my request for natural gas service from Symmetry

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dave from Kent, OH on May 10th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Recommend symmetry

Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bob Garrett from New Philadelphia, OH on February 15th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Seamless Savings

I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.

I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Todd F from Geneva, OH on February 13th, 2022

— Symmetry Energy Solutions

Switched to Symmetry

Found it easy to do. So glad I found a better price.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darlene Fritz from Chardon, OH on February 10th, 2022

— Symmetry Energy Solutions

Get you some SYMMETRY Energy

Great/Affordable..very easy to sign up online

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lee from Springfield, OH on February 2nd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

First time customer

Friendly user website, variety of optional plans with reasonable prices, quick responses via email and paper letter introductions.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lizbet from Cleveland, OH on January 7th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Glad to change

This was an easy transition from on company to another! Thanks Symmetry!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Browns Fan! from Columbus, OH on January 5th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Not sure what you want

They were easy to reach on the phone and the gas rates were the best we could find

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bobby Rife from Akron, OH on January 4th, 2022

— Symmetry Energy Solutions

Saving

Have not used as yet

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— James from Cuyahoga Falls, OH on December 31st, 2021

— Symmetry Energy Solutions

Most Recent 4 Star Reviews

43 Customer Reviews Written Overall

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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good

When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Holly from Cuyahoga Falls, OH on April 13th, 2022

— Symmetry Energy Solutions

Satisfied Customer

This is the first bill I have received it seems good so fat

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Satisfied Customer from Toledo, OH on January 30th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Symmetry Energy Solutions Customer Rating

So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dexter from Maple Heights, OH on January 9th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Smooth operation

To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lori from Youngstown, OH on January 6th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Needed Gas

Was very easy to change providers with the increase in cost that happened for natural gas.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frank Tarantine from Youngstown, OH on January 2nd, 2022

— Symmetry Energy Solutions

Not so quick to fulfill obligations.

Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kate from Rocky River, OH on December 31st, 2021

ear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you with information regarding your prepaid Mastercard virtual reward.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Good price

Easy to sign up

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rene from Struthers, OH on December 29th, 2021

— Symmetry Energy Solutions

Review

It was an easy transaction But never did receive our gift card .

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Charles Mccroskey from Kingsville, OH on December 27th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Lock in MCF rate $4.150

Agreed rate amount still has not shown up on my monthly bill? I'm still being charged $5.49

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nicholas Colby from Conneaut, OH on December 14th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Good Job

Best price in town. Had them for two months and hope to be their cystomer for a long time.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rudd from Willoughby, OH on December 14th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Most Recent 3 Star Reviews

9 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fair

Rate are too High for 2022

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lemondrop100p from Chagrin Falls, OH on December 21st, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction.

If in the future you would like to speak to a representative concerning our price, plans and promotions, please don't hesitate to call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Just started

It was ok

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— XXX from Doylestown, OH on September 6th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Delivered good service at reasonable price.

Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tick from Chardon, OH on December 6th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

OH Energy Rating

Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stephen E Moorman from Huron, OH on December 4th, 2020

Dear Customer,

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,

The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Found cheaper rate

It was good but I found a cheaper rate fixed

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gary from Akron, OH on March 9th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Phone

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— David from Youngstown, OH on February 19th, 2020

We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care

— Symmetry Energy Solutions

Cannot respond because have not received a bill with their rate yet.

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Invalid from Massillon, OH on February 9th, 2020

Dear Customer,

Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care

— Symmetry Energy Solutions

Natural Gas Billing

Switched from ONG to Center Point due to better pricing.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ed from Northfield, OH on February 2nd, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Better pricing

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

Plans & Pricing
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Account Management
Likely to recommend

— John from Chagrin Falls, OH on April 22nd, 2019

Dear Customer,

We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.

Thank you,

Customer Care

— Symmetry Energy Solutions

Most Recent 2 Star Reviews

17 Customer Reviews Written Overall

Read All 2 Star Reviews

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Likely to recommend

Switching gas supplier.

So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steiger from Milford, OH on April 8th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Review response and communication

Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Charles Mccroskey from Kingsville, OH on February 11th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, with any questions you may have regarding your $50.00 Visa rewards.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Looking to lower my rate

Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Not Satisfied from Akron, OH on February 3rd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Gas review

Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— No from Akron, OH on January 22nd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. We can speak to you regarding your $50.00 rewards card.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

I thought this one would save me $$

Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nancy from Perrysburg, OH on January 22nd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. We apologize for your unpleasant experience, if you would ever need gas in the near future, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

New customer

My first bill is much better

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— New Customer Rates from Cleveland, OH on January 12th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

What happened to the Visa card you promised?

You promised me a prepaid Visa card and I have not received it as of yet

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Perry Epstein from Chagrin Falls, OH on December 28th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Competitive prices but becoming skeptical about this company

Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.
I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.

Plans & Pricing
Order Experience
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Likely to recommend

— Ohio Customer from Hamilton, OH on January 28th, 2021

Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Unclear Representation Of Pricing Details

I signed up with Center Point Energy in June 2020.
The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Vbg from Tallmadge, OH on December 7th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Unprofessional

I signed up for service online. I received a letter requesting a phone call as there was a problem.
The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.

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Order Experience
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Likely to recommend

— Edward Predota from Cleveland, OH on May 22nd, 2020

We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. We are a company devoted to customer satisfaction, we will have a representative from our Customer Service Team contact you within 24 to 48 business hours to assist you.

Sincerely,
The CenterPoint Energy Services Team

— Symmetry Energy Solutions

Most Recent 1 Star Reviews

15 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
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Account Management
Likely to recommend

Where are you?

No one ever came out!!

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Likely to recommend

— Wtw from Warren, OH on May 31st, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Idiot

Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up.

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Likely to recommend

— Stanley Josselson from Cleveland, OH on May 9th, 2022

— Symmetry Energy Solutions

Over charged

Bills are too high! I do not have my heat higher than 67

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Likely to recommend

— Over Charged from Cleveland, OH on January 5th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, so we can go discuss your services.

Thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Was Accepted and Then Dropped

Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier.

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Account Management
Likely to recommend

— Frank Dantonio from Westerville, OH on December 19th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you like a representative to explain the reason for the drop, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Ordered for next year then decided to hold off within five minutes. Talked to 2 customer service people to cancel my plan because i wanted to think some more. One Mascimio stated that he had taken care of it. Within 2 hours I get a contract. I call back and get transferred to the wrong place twice. The third call they are giggling and saying everything is taken care of. In two days I get the contract in the mail. I will reject it when I receive it from Direct Energy. But how sad to have to play employees that don't do a respectable service for their company. Never again will Symmetry be considered.

Extremely Poor

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Likely to recommend

— LLK from Youngstown, OH on October 14th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please email your contact information to our customer care team at CustomerChoice@symmetryenergy.com, our team will be happy to speak with you regarding your contract with Symmetry Energy Solutions.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Impossible to contact

I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person.

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Likely to recommend

— Angry Customer from 66762 on October 5th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to speak with you.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Why

Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Cindy from Strongsville, OH on September 9th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to explain your bill.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Gougers

You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State!

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Likely to recommend

— Monica from 80203 on March 29th, 2021

Dear Customer,

We apologize for your unpleasant experience, because of the winter storm and the extended period of extremely low temperatures, the physical gas and power infrastructure was severely impaired.

At the same time, demand for natural gas was higher than normal, due to increased heating demand during the extremely cold weather. This significant increase in demand, coupled with a severe reduction in supply, resulted in extremely high gas prices in almost every market we serve. That higher-priced gas was reflected on your February invoice, which may also reflect certain charges imposed by pipelines and LDCs during this period.

We are a company devoted to customer satisfaction, please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your February bill, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Nightmare experience with Customer Service - Don't Choose Symmetery

They promise incentives, good rates, all the best, but when you sign contract, they don't do anything and always say - our records are different, maybe because utility company didn't process this or that. On this site they tell you call customer service. When you call them they tell you to email customer service and they never respond emails.

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Order Experience
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Likely to recommend

— Disappointed from Hamilton, OH on March 5th, 2021

Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding incentives and rates, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

New customer

I just switched to symentry I just can't leave a review right now

Plans & Pricing
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Account Management
Likely to recommend

— Bruce from Ashtabula, OH on February 15th, 2021

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions