The best review categories for Symmetry Energy Solutions are the order experience, with an average of 4.2 stars, and their customer service, with an average of 4.0 stars.
Recent Good Review from Deborahlee
Deborahlee
| Affordable | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Deborahlee
from
Lakewood, OH
on
January 4th, 2023
Dear Customer,
Your feedback is greatly appreciated, thank you for adding your review.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Symmetry Energy
| It was easy to switch over. I have had only one statement from them but the amount owed was significantly less than the gas bill before. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bonnie
from
Springfield, OH
on
January 2nd, 2023
Dear Customer,
Your feedback is greatly appreciated, thank you for adding your positive rating.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
So far so good
| To soon to know | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ted
from
Macedonia, OH
on
October 31st, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New Supplier
| My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MS
from
Cincinnati, OH
on
September 16th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Happy
| So far so good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
PunkinPie
from
Youngstown, OH
on
September 16th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas prices
| Bought it down from $8 to $5 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sam
from
Niles, OH
on
June 15th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Natural Gas Supplier
| I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
George K
from
Sheffield Lake, OH
on
June 5th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Better rate than others
| So far this is the best rate we could get , saving is saving. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pj
from
Mogadore, OH
on
May 17th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review of Initial Sign Up with Symmetry Energy.
| Fast action on my request for natural gas service from Symmetry | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dave
from
Kent, OH
on
May 10th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Recommend symmetry
| Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob Garrett
from
New Philadelphia, OH
on
February 15th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Seamless Savings
|
I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price. I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Todd F
from
Geneva, OH
on
February 13th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Deborahlee
| Affordable | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Deborahlee
from
Lakewood, OH
on
January 4th, 2023
Dear Customer,
Your feedback is greatly appreciated, thank you for adding your review.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Sandy
| It was very easy to sign up with them and they offered me the best price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandy
from
Mentor, OH
on
August 29th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Symmetry Review
| No problem at all | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Review
from
Strongsville, OH
on
June 25th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Good
| When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Holly
from
Cuyahoga Falls, OH
on
April 13th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Satisfied Customer
| This is the first bill I have received it seems good so fat | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Satisfied Customer
from
Toledo, OH
on
January 30th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Symmetry Energy Solutions Customer Rating
| So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dexter
from
Maple Heights, OH
on
January 9th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Smooth operation
| To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lori
from
Youngstown, OH
on
January 6th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Needed Gas
| Was very easy to change providers with the increase in cost that happened for natural gas. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frank Tarantine
from
Youngstown, OH
on
January 2nd, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Not so quick to fulfill obligations.
| Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kate
from
Rocky River, OH
on
December 31st, 2021
ear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you with information regarding your prepaid Mastercard virtual reward.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Good price
| Easy to sign up | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rene
from
Struthers, OH
on
December 29th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Most Recent 3 Star Reviews
9 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Fair
| Rate are too High for 2022 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lemondrop100p
from
Chagrin Falls, OH
on
December 21st, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction.
If in the future you would like to speak to a representative concerning our price, plans and promotions, please don't hesitate to call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Just started
| It was ok | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
XXX
from
Doylestown, OH
on
September 6th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Delivered good service at reasonable price.
| Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tick
from
Chardon, OH
on
December 6th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
OH Energy Rating
| Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Stephen E Moorman
from
Huron, OH
on
December 4th, 2020
Dear Customer,Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Found cheaper rate
| It was good but I found a cheaper rate fixed | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gary
from
Akron, OH
on
March 9th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Phone
| For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones... | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David
from
Youngstown, OH
on
February 19th, 2020
We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you. Thank you,
Customer Care
— Symmetry Energy Solutions
Cannot respond because have not received a bill with their rate yet.
|
I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me. Thanks for asking. |
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| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Invalid
from
Massillon, OH
on
February 9th, 2020
Dear Customer,Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
Natural Gas Billing
| Switched from ONG to Center Point due to better pricing. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ed
from
Northfield, OH
on
February 2nd, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Better pricing
| The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Chagrin Falls, OH
on
April 22nd, 2019
Dear Customer,We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.
Thank you,
Customer Care
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Disappointed in Price
| When we ordered Symmetry, we werent aware we still had to pay Columbia Gas such high fees. For what little gas we use, our bills seem very high. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosie
from
Cambridge, OH
on
October 15th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
As a result of a significant spike in the market, prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Switching gas supplier.
| So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steiger
from
Milford, OH
on
April 8th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review response and communication
| Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Charles Mccroskey
from
Kingsville, OH
on
February 11th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, with any questions you may have regarding your $50.00 Visa rewards.
Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Looking to lower my rate
| Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Not Satisfied
from
Akron, OH
on
February 3rd, 2022
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas review
| Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
No
from
Akron, OH
on
January 22nd, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. We can speak to you regarding your $50.00 rewards card.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
I thought this one would save me $$
| Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!! | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nancy
from
Perrysburg, OH
on
January 22nd, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. We apologize for your unpleasant experience, if you would ever need gas in the near future, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New customer
| My first bill is much better | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Customer Rates
from
Cleveland, OH
on
January 12th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
What happened to the Visa card you promised?
| You promised me a prepaid Visa card and I have not received it as of yet | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Perry Epstein
from
Chagrin Falls, OH
on
December 28th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Competitive prices but becoming skeptical about this company
|
Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag. I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ohio Customer
from
Hamilton, OH
on
January 28th, 2021
Dear Customer,We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Unclear Representation Of Pricing Details
|
I signed up with Center Point Energy in June 2020. The following month I received notice of a name change to Symmetry Energy Solutions, LLC. At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF. On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF. My Dominion Gas bill is paid thru my checking account. I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June. I contacted Symmetry today to inquire about the difference and was told that I had contracted for their "Managed Rate" and not the Fixed Rate. I have to accept the resposibility for this, although it was not clear at the time I signed up. As they say "caveat emptor". |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vbg
from
Tallmadge, OH
on
December 7th, 2020
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Symmetry fits the legal definition of criminal price gouging.
|
Here's a legal definition that applies to this review of Symmetry Energy Solutions: "Criminal Price Gouging refers to when retailers and others take advantage of spikes in demand by charging exorbitant prices for necessities, often after a natural disaster or other state of emergency."
I have property with two buildings of similar size (+/- 1500 heated square ft.) in Santa Fe, NM. Both are supplied by the same gas-line via New Mexico Gas Company, but one building is serviced through NM Gas Co., and the other through Symmetry Energy Solutions LLC. NM Gas Company actually supplies/delivers gas to both structures from the same infrastructure. New Mexico Gas Company's bill for Building #1 last month (2/2023) was $55.36 Symmetry Energy Solutions bill was/is $815.64 !!!!! NM Gas Company's price for natural gas was $6.74/mmBTU. Symmetry's was, ever so mysteriously, a whopping $33.27/mmBTU, for the same billing period. Let me also state for the record that there are only two wall-mounted space heaters in the building "serviced" by Symmetry Energy, and they are set at either low or off at all times. The heat in this small building is kept at +/- 45 degrees, just warm enough to keep the plumbing from freezing. This fact is self-verifying, given the low volume/gas-usage recorded for this structure. Symmetry calls itself a transporter of gas to this location -- but, in fact, NM Gas Co. is the real physical transporter, and Symmetry does not have infrastructure here they do NOTHING but bill/invoice customers for a so-called"service" that piggy-backs off of the supply chain and infrastructure of NM Gas Company. The only difference between the two companies is that NM Gas Co. is a viable and honest company, and Symmetry is a price-gouging criminal enterprise. Prior to this jaw-dropping, price-gouging bill I received this past month from Symmetry Energy, they sent out a vague email (which I have retained a copy of) to grease the wheels on their price gouging this email was entitled "Causes of Unusually High Natural Gas Invoices Payment Plan Options." This email, oddly enough, had no actual dollar amounts or percentage-of-increase amounts named or indicated. In fact, it failed to mention that they planned to stick it to their customers with bills nearly 5X THE AMOUNT that NM Gas Company is charging per mmBTU. Last winter (2022) I had received similar emails from Symmetry (which I retain copies of, as well) that also tried to grease the wheels on their upcoming price-gouging. While annoying, I did not deem the increased bill-amounts as falling outside the realm of possibility/reality. For example, my Symmetry Energy bill for January, 2021 was $41.11 -- but in January 2022, after receiving one of their greasing-the-wheels-for-price-gouging emails (also vague on hard facts, details, and actual pricing) that same volume/usage cost me $136.77 Thus, I expected to receive a bill in this similar range for the same time period of 2023. I literally was unable to sleep last night after seeing this bill for $815.64 In my opinion, Symmetry Energy are thieves who think "write" makes "right." Astoundingly unethical -- and yes, criminal in their pricing. It appears to me that if you sign up for their service, you should be prepared to be making the CEO's Ferrari and yacht payments. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
S.Rogers
from
87506
on
March 17th, 2023
Dear Customer,
Your feedback is greatly appreciated, thank you for adding your review.
January and February have proven to be extremely volatile times for CA customers, particularly customers billed through PG&E and SoCal City Gates.
Index prices from IFERC (which Symmetry does not set), published over 3.5x higher than December and over 6.8x higher than in November. The published index rate, which Symmetrys rate is based on, is published above $50/dth for PGE and SoCal City Gates.
Unfortunately, the unusual cold snap in CA caused increased demand which was met with historically low natural gas storage levels, ultimately increasing rates across the board.
We apologize for any inconvenience this may have caused, to find relief we offered payments plans to customers afflicted by high bills. If you need any further assistance, please contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Cancelled account due to pricing
| Pricing going forward too high | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary Kimberlin
from
Canton, OH
on
August 21st, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
As a result of a significant spike in the market, our prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Cost
| To high of price | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Anthony Agliola
from
Akron, OH
on
June 8th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
The price increase it's due to a significant spike in the market. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If you need assistance in the future, please email us at customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.
Thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Where are you?
| No one ever came out!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wtw
from
Warren, OH
on
May 31st, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Idiot
| Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Stanley Josselson
from
Cleveland, OH
on
May 9th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.
Again, thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Over charged
| Bills are too high! I do not have my heat higher than 67 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Over Charged
from
Cleveland, OH
on
January 5th, 2022
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, so we can go discuss your services.
Thank you for choosing Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Was Accepted and Then Dropped
| Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frank Dantonio
from
Westerville, OH
on
December 19th, 2021
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you like a representative to explain the reason for the drop, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Ordered for next year then decided to hold off within five minutes. Talked to 2 customer service people to cancel my plan because i wanted to think some more. One Mascimio stated that he had taken care of it. Within 2 hours I get a contract. I call back and get transferred to the wrong place twice. The third call they are giggling and saying everything is taken care of. In two days I get the contract in the mail. I will reject it when I receive it from Direct Energy. But how sad to have to play employees that don't do a respectable service for their company. Never again will Symmetry be considered.
| Extremely Poor | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LLK
from
Youngstown, OH
on
October 14th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please email your contact information to our customer care team at CustomerChoice@symmetryenergy.com, our team will be happy to speak with you regarding your contract with Symmetry Energy Solutions.
Again, thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Impossible to contact
| I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Angry Customer
from
66762
on
October 5th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to speak with you.
Again, thank you for contacting Symmetry Energy Solutions!
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Why
| Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cindy
from
Strongsville, OH
on
September 9th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to explain your bill.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
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