Recent Good Review from Kathleen Merritt
Switching was easy!!!
| My previous supplier's cost had gone up about .20 per ccf...I thought it was ridiculous...So, I switched companies!!! It was soo easy!!! I really appreciated that!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kathleen Merritt
from
Westerville, OH
on
April 1st, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Switching was easy!!!
| My previous supplier's cost had gone up about .20 per ccf...I thought it was ridiculous...So, I switched companies!!! It was soo easy!!! I really appreciated that!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kathleen Merritt
from
Westerville, OH
on
April 1st, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
The price is right
| So easy to enroll in symmetry for a lower fixed price than I had been paying! The transfer was quicker than expected. Would highly recommend! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lenorehynde
from
Youngstown, OH
on
March 7th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Company review
| Had no problem price was good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frank C Yehl
from
Chardon, OH
on
March 1st, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas
| Easy to switch and save! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ivan Miling
from
Cleveland, OH
on
January 13th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Natural Gas Review
| Five star experience as indicated in the ratings. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Larry Velt Banks
from
Cleveland, OH
on
January 3rd, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New to Symmetry
| So far, so good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Maureen
from
Canal Fulton, OH
on
December 29th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great
| Goodservice | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CLIFFORD Male PANDER
from
Tallmadge, OH
on
December 29th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great!
| Had no issues, just savings. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jackie
from
North Olmsted, OH
on
December 19th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Excellent Service
| Excellent Service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rather Not
from
North Ridgeville, OH
on
December 5th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
C-for-yourself
| Prices were good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Carolyn
from
Cleveland, OH
on
December 4th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Good Price
| So far so good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mr. Paul
from
Aurora, OH
on
January 30th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Energy shopping
| I had a good experience switching suppliers. This time to Symmetry Energy Solutions it was a seamless transition, they were very professional and I am very pleased with their performance. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Peter L Rink
from
Massillon, OH
on
January 11th, 2021
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback.
Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Summetry
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Zdravko Sako
from
Eastlake, OH
on
December 31st, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Review
| I was looking for a good rate for my utilities with out any en cumbrances however when the contract is ended I will have to review their rates in comparison to other offers at that time over all the transaction was simple | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
R Cassidy
from
Toledo, OH
on
December 24th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great Price
| Am pleased we had a great rate after being with another company. Will opt to stay with this company if rates stay low. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Very Satisfied
from
Broadview Heights, OH
on
December 16th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great rates
| I had no problem. It was very easy to switch from what I had to this company. My budget billing went down $2.00 a month. I would recommend this company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jonetta
from
Broadview Heights, OH
on
December 4th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Great Company
| Symmetry is a great energy supplier. The prices and plans were very reasonable. They were easy to work with and meet my needs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kay
from
Massillon, OH
on
November 4th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Gas bill
| Didn't really have any contact with them other than signing up | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Lord
from
Cleveland, OH
on
September 16th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
A Goswami
| Good service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
3785 Winterberry Dr Akron
from
on
August 12th, 2020
Dear Customer, Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com and a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.
Thank you
Customer Care
— Symmetry Energy Solutions
CenterPoint review
| I tried to sign up with CenterPoint and was never able to complete the switch. I am still with my previous Gas supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Theresa
from
Toledo, OH
on
August 3rd, 2020
Dear Customer,We are a company devoted to customer satisfaction, please send an email with your contact information to CustomerChoice@centerpointenergy.com. A representative from our Customer Service Team will contact you within 24 to 48 business hours to assist you.
Sincerely,
Customer Service Team
— Symmetry Energy Solutions
Most Recent 3 Star Reviews
7 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Delivered good service at reasonable price.
| Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tick
from
Chardon, OH
on
December 6th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
OH Energy Rating
| Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Stephen E Moorman
from
Huron, OH
on
December 4th, 2020
Dear Customer,Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Found cheaper rate
| It was good but I found a cheaper rate fixed | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gary
from
Akron, OH
on
March 9th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Phone
| For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones... | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David
from
Youngstown, OH
on
February 19th, 2020
We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you. Thank you,
Customer Care
— Symmetry Energy Solutions
Cannot respond because have not received a bill with their rate yet.
|
I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me. Thanks for asking. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Invalid
from
Massillon, OH
on
February 9th, 2020
Dear Customer,Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
Natural Gas Billing
| Switched from ONG to Center Point due to better pricing. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ed
from
Northfield, OH
on
February 2nd, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Better pricing
| The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Chagrin Falls, OH
on
April 22nd, 2019
Dear Customer,We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.
Thank you,
Customer Care
— Symmetry Energy Solutions
Most Recent 2 Star Reviews
10 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Competitive prices but becoming skeptical about this company
|
Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag. I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ohio Customer
from
Hamilton, OH
on
January 28th, 2021
Dear Customer,We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Unclear Representation Of Pricing Details
|
I signed up with Center Point Energy in June 2020. The following month I received notice of a name change to Symmetry Energy Solutions, LLC. At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF. On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF. My Dominion Gas bill is paid thru my checking account. I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June. I contacted Symmetry today to inquire about the difference and was told that I had contracted for their "Managed Rate" and not the Fixed Rate. I have to accept the resposibility for this, although it was not clear at the time I signed up. As they say "caveat emptor". |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vbg
from
Tallmadge, OH
on
December 7th, 2020
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Unprofessional
|
I signed up for service online. I received a letter requesting a phone call as there was a problem. The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Edward Predota
from
Cleveland, OH
on
May 22nd, 2020
We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. We are a company devoted to customer satisfaction, we will have a representative from our Customer Service Team contact you within 24 to 48 business hours to assist you. Sincerely,
The CenterPoint Energy Services Team
— Symmetry Energy Solutions
Disappointed
| Received the first bill reflecting OH energy today but it took two months after signing up to see the savings because the former provider still was suppling gas. That cost me an additional $100. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
F Lewis
from
Wickliffe, OH
on
March 18th, 2020
Dear Customer,We apologize for any inconvenience you may have experienced, if you any questions or concerns, please email our customer care team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.
Thank you,
Customer Care
— Symmetry Energy Solutions
Confused
| Was expecting the budget amount to go down from dominions price but it didn't | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert Clapp
from
Barberton, OH
on
March 15th, 2020
Dear Customer,Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Review
| I cannot give you a rating at this time but in a couple months or so I'll give you a rating thank you | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gloria. Russell
from
Euclid, OH
on
February 15th, 2020
Dear Customer,Thank you, we appreciate your feedback, we look forward to hear from you in a couple month's. If you have any questions or concerns, please email our team at CustomerChoice@centerpointenergy.com.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Promotional Visa Card promised...Never was able to link up and claim
| A promotional card was promised when you signed up...I think it was $50....When you went to the link to claim the card....It would not process it....Sent the information to them....Envelope came back .Not at this address...Never got promotional gift card | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Matt Inskeep
from
Lowellville, OH
on
November 30th, 2019
Dear Customer,We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
First time customer
| So quick and easy to sign up for the cheapest 12 month fixed natural gas rate! Thanks!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Diana H.
from
Uniontown, OH
on
November 12th, 2019
Dear Customer, Thank you for taking the time to add your rating, we appreciate your feedback, please let us know if there is anything more we can do for you.
Sincerely,
Customer Care
— Symmetry Energy Solutions
N/A
| I thought that it was the lowest compared to other companys offers . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Russ Manross
from
Middlefield, OH
on
May 27th, 2019
Dear Customer,
Thank you for taking the time to add your rating. We appreciate your feedback. Please let us know if there is anything else that we can do for you.
Sincerely,
Customer Care
— Symmetry Energy Solutions
Dont order Ctr Point
| My fixed contract ended last fall. New heating bill in December was DOUBLE the fixed rate. Cost me $600 xtra | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Fred Hart
from
Beachwood, OH
on
April 5th, 2019
Dear Customer,We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
Most Recent 1 Star Reviews
8 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Gougers
| You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Monica
from
80203
on
March 29th, 2021
Dear Customer,We apologize for your unpleasant experience, because of the winter storm and the extended period of extremely low temperatures, the physical gas and power infrastructure was severely impaired.
At the same time, demand for natural gas was higher than normal, due to increased heating demand during the extremely cold weather. This significant increase in demand, coupled with a severe reduction in supply, resulted in extremely high gas prices in almost every market we serve. That higher-priced gas was reflected on your February invoice, which may also reflect certain charges imposed by pipelines and LDCs during this period.
We are a company devoted to customer satisfaction, please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your February bill, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Nightmare experience with Customer Service - Don't Choose Symmetery
| They promise incentives, good rates, all the best, but when you sign contract, they don't do anything and always say - our records are different, maybe because utility company didn't process this or that. On this site they tell you call customer service. When you call them they tell you to email customer service and they never respond emails. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Disappointed
from
Hamilton, OH
on
March 5th, 2021
Dear Customer,We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding incentives and rates, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
New customer
| I just switched to symentry I just can't leave a review right now | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bruce
from
Ashtabula, OH
on
February 15th, 2021
Thank you for taking the time to add your rating, we appreciate your feedback.Symmetry Energy Solutions is much more than just your new natural gas provider were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.
Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
I haven't received a bill statement since switching to you.
|
Can't rate my experience with you till I actually get a monthly statement. I have not received a bill since signing up. How do you expect me to even pay my bill without a statement? |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Greg
from
Tallmadge, OH
on
January 15th, 2021
Dear Customer,We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Cheater
| Offered managed plan fir fixed price and after sign up went to a variable rate. just a bunch of people not telling the truth. person on phone would not listen and continued to talk over me. buyer beware | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jauf
from
Medina, OH
on
October 31st, 2020
Dear Customer,Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Vague situation
| When I was shopping for the better rates for the renewed contract, I've found the Symmetry with the fairly good rate. When I submitted the application, it suddenly adjusted the rate to the average, which was worse then its nearest competitors. My attempts to connect with the folks weren't answered. I didn't cancel the service change because the rate was just average. I am planning to switch to the right supplier again, soon. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Slava Luchianov
from
Delaware, OH
on
October 5th, 2020
Dear Customer,We are a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. Someone from our team will be happy to assist you with any questions or concerns with your rate plan, we look forward to hearing from you.
Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
The absolute worst experience EVER
| I attempted to sign up with them for my gas supplier. The girl put me on hold 3 times as was unable to answer the simplest of questions (what is your early termination fee? Shes put me on hold come back and say well there isnt any unless you terminate. Right so if I term how much is it? On hold again. Bottom line she didnt even know what early term fee was and shes in customer service! I asked how long she worked there Ive been here awhile its been 4 months. What! 4 months is a long time now! Then was transferred and put on hold for 48 minutes. I finally hung up. They tried calling me and said thank you for signing up I had to call them back to tell them I did NOT sign up we never finalized the million questions and I wouldnt use them if they were giving the service away for free! The absolute worst customer service I think Ive ever seen and I am 64 years old and worked for 43 years so I think I know what Im talking about. Do not under Any circumstance use this company! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Claudia
from
Cleveland, OH
on
April 9th, 2020
Dear Customer,We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. Were a company devoted to customer satisfaction, please email our team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.
Sincerely,
The CenterPoint Energy Services Team
— Symmetry Energy Solutions
GIANT RIP OFF!
| They advertised one price (2.99) and billed me at $3.75...liars and thieves! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Liars And Thieves!
from
Cleveland, OH
on
January 4th, 2019
Dear Customer,We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.
Thank you,
Customer Care
— Symmetry Energy Solutions
