Customer Reviews for Direct Energy

When we were looking to change our utility supplier, we were given the name of Direct Energy by our neighbor. We found it very easy to order Direct Energy.

So far so good. Changing suppliers on line was very easy.

Was easy to sign up for my new service and were very helpful

First bill is about 75 dollars lower than what I have been paying. Highly recommended company

So far so good!

Customer service is polite, friendly and very helpful.

No problems

My electric supplier First Energy is doubling the price of electricity so I selected Direct Energy. The switch was easy and I have a fixed price for electricity for the next 12 months.

I would re-order with them again if they are the cheapest.

Did what was needed, no service interruptions or delays

Called and got a better rate

Great rate

Very happy with my experience,

Well, we didn't get a choice as to how much we can afford, we went with the best one we could find because as usual, we all get screwed at the drive thru. I'm sure ohio Edison is just so happy to become even bigger billionaires.

Happy so far but to new to say.

All is going well. The information provided helped to make an informed decision.

Perfectly happy with entire experience until service contract expired. If customer service had contacted me and offered same rate, I would still be a customer. Signed with another service then get your offer for a lower rate. Sorry.

Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment!

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

I tried getting through with Direct Energy today. The computer kept asking me to enter a credit card number instead of putting me through to a representative. I just wanted to talk to a representative to get a refund since I accidently overpaid them. They hung up on me twice. I am going to end my service with them because I was so frustrated.

I was a customer for a couple years. rates were good until all the sudden they hiked it up to 13 cents without telling me. our monthly bill sky rocketed. needless to say i cancelled their service.

Near the end of your contract, they send letters stating you will no longer be a customer if you do not renew. This is not true. You will be a customer, and they will hike up your rate. You find this out after getting an enormous billand its too late. You will end up paying way more than you saved on that one bill. Even if they gave you gift cards.

I was reupping with Direct and found the rate was to be higher than before. So I dropped them and tried to sign about a month later. It did not work. Why should a loyal customer have to pay more the next time they sign up?

On Nov 11, 2023 got a knock on my door from a Direct Energy Salesperson, Lie 1: who preceded to tell me that would save me money on my variable supplier cost on my electric bill. I have a fixed rate on my electric bill, by the English word "Fixed" on my electric bill. Lie 2: And "Doing a check on past customers". I HAVE NEVER BEEN YOUR CUSTOMER! And then I pull my electric bill up on my phone and voila the rate is fixed. Lie 3: "Well, that is only the fixed part of the bill the variable rate is on the next page." Wrong: The rate on the next page is what AEP is charging that month for electric if you don't have a supplier. And details out that if you can get a better rate than the variable, then you can switch suppliers, and use the apple-to-apple comparison tables for Ohio customers put out by the Public Utilities Commission (PUC). Then I told him my township buys electricity in bulk and gives a lower rate to all township members which includes my address. Like going to Costco or Sam's Club and paying for the same product in bulk. At this point, if the salespeopleare lairs and frauds, I can only imagine what the company would be like when you signed a contract. What a joke of a company! Need negative stars. Just avoid this company, not looking out for customers, and must be teaching salespeople to lie to potential customers. Caught him in 3 lies in a matter of 3 minutes. Just do yourself a favor and do your own research if you are thinking about switching. Those Door-to-door salespeople should be outlawed.

Your door to door salesman came to my place in Columbus and said that my contract with you had expired not only have I never had a contract with you I called AEP to find out that I signed a bunch of things on a tablet and then I had wait on a call a vda verification thing customer service rep told me to say yes to everything well luckily I didn't say yes to the last question here's hoping I don't have to file a class action lawsuit against you if I did sign up not only did you lie to me about me being a previous customer saying that I could get money back on a surge in my billing you lied to get my service it's despicable and disgusting

Direct Energy has called me 6 times in the last 24 hours. I have been unable to commit to enrolling due to being at work, and wanting to review my current rate. I reviewed the PUCO website last night and they advertise rates that are attractive. I called them today to sign up. They said I would have to do that online. I attempted to do it online and what is advertised as .0659 fixed for 21 months is not showing. The lowest rate on their site is .0749. I went back on the apples to apples comparison and the lower rate is still there. What a scam Direct Energy! Stop blowing up my phone!

Direct Energy bought out Volunteer Energy and deceived our company because they did not want to honor the 2.99 rate that was under contract with Volunteer Energy. Joe at Direct Energy at 866-966-2003 x8917 strung me along until there was nothing else he could do. It was an extremely stressful experience. I would never recommend them even if their rate is lower. Go with Santanna or Xoom.

Told him I wasn't interested 5 times and he was still rude

Don't fall for their marketing. They tell you share with a friend and get a 50.00 Visa for you and your friend. It's been 9 months and several calls and each time they say oh yeah, we are sending you an email. Nothing shows up. You call again and they tell you the same thing. It will take 7 days for the back office to look at this. Not sure who is in the BACK office, but you are not doing your job!

No matter what is promised, the answer is no.

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Do not ever choose this company, for that matter do not ever go third party. Lesson learned. Warning this is not a bogus happy review.

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Despite more insulation and other home improvements that reduced my electrical usage, my bill has continued to soar, turns out having young kids get the mail, and sometimes losing a piece can cost you thousands. I didn't renew my contract because I didn't see the mail, didn't read the fine print, I'm to blame as a widowed father of 4 kids, I got it, they legally covered their donkey's and warned me somewhere in fine print that I was gonna get taken advantage of.

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See also Texas case: HOUSTON, May 5, 2021 /PRNewswire/ -- The owner of a North Texas Harley-Davidson dealership has filed a lawsuit against Houston-based Direct Energy and its affiliates, alleging the electricity provider engaged in unlawful price gouging during February's statewide winter storm "According to the filing in state district court in Harris County, plaintiff American Eagle Harley-Davidson (AEHD), located in the Denton County community of Corinth, received an invoice for February electricity service of almost $277,000, approximately 55 times more than the dealership's typical monthly bill."

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Yeah, trust them for sure. They offered me a $100 gift card if I signed back up for another contract, but were unable to help with the additional thousands they have charged me on top of their already high rate.

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of my previous bill, $491 was Direct Energy, $187 was the actual company that generates the power, maintains the lines, comes out during storms, Duke customer service most often lands in the Carolina's, Direct Energy via India, they skin the cat then outsource everything. I do not like writing reviews nor do I like speaking negatively of others, but this company pushed me over the edge.

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As of today, Direct Energy has 4 rates listed on my state's website for comparing suppliers:

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$.0899 fixed 24 months

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$.0729 fixed 12 months

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$.0709 fixed 18 months

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$.0639 fixed 33 months

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My last bill shows $.1469/KWH for failure to sign new contract.

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I worked in sales for decades, I understand the need to make money, but taking advantage to this level is insane. "you gonna pay rent, or electric this month, you can't absorb an extra $900 this month? ?"

I signed up with Direct Energy about 5 years ago, hoping to save some money. All was ok for awhile. I was happy and thought I was saving money.

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One day about 4 months ago I checked my rates with my local gas supplier, they were between 6 and 7 cents lower. I called Direct Energy to see if they could lower my rates to match my local gas supplier, they said they could not match the rate at the moment but would be able to lower my rates in a couple of months.

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To compensate me they offered me 2 $75 gift cards, I have 2 accounts.

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That was in May, in June I called to check rates, they still could not match my local gas supplier, I also checked on the gift cards they were supposed to send me, they said they were mailed and I should receive them any day.

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When they could not match the rates of my local gas supplier, I cancelled my gas account.

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As of this date, August 11, no gift cards were received, when I checked they told me because I had cancelled my account, the offer was no longer available. After spending over an hour on the phone with Brandon and his manager Jose, I gave up trying to deal with them.

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I was with this company for 5 years and I was a loyal customer, a lot of good that did. I am so disappointed with Direct Energy and hope no one else has to go through what I had to do.

Reps came to my door and refused to take no for an answer after I finally got rid of them didn't think twice about it. Now I just noticed on my bill that somehow they switched me anyway. These people are scammers, I never agreed to switch.

They sent a sales person to my house at 9pm saying they were with my energy company and needed to see my energy bills to ensure that I was being charged correctly. I should have seen through this, but it was late and I was tired. When trying to cancel my account they hung up on me and screened my calls. Horrible company full of sneaky people, never do business with them.

I had been with Direct Energy for years and no issues. One year I missed the renewal and they doubled my gas rate. I called to have it switched back to the fixed rate. They indicated it could not be switched for a minimum of 60 days. They offered to provide me with a $75 dollar gift card but I never received the gift card. Their rate is high and it is not easy to get out of the contract without paying in excess. The customer service support team was lacking in knowledge and not helpful. Very dissatisfied with their overall service.

Sold my condo,notified D.E. On my last cheque that it was sold and this was my last payment. The new owner waited 2 weeks to establish an account. You bill me for the 2 weeks. I send you lawyers documents stating completion date of sale. You continue demand me to pay someone elses bill and now put the amount out to collection for $32.

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Its not the money stupid, its the principle. I have made every effort to get this straight here and am faced with a wall of collective incompetence on your part.

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Do something here to improve your 2 star rating.

Warning! If you notice a sizable increase in your monthly Gas Bill which I have had for years! Call your local provider to see what the Ccf amount is and check who your Gas provider is. According to my records, Direct Energy has been over charging me double to triple the Ccf for over the last 8 years! I cancelled the service immediately and am waiting on "The Office of the President" to respond!

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According to their source when the contract expires they put the household on a variable rate which is considerably higher. No communication in years.

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Thank you to Columbia Gas for bringing this to my attention!

I shifted my gas and electric in this company because i met the custoer service rep during their launching of promotions of 1 month free bills and less rate. i want to warn consumer that it was a complete lie and front only. Also the charge is a way higher and incomprehensible. Pls dont consider this company ever.

Do you have salesman to come to sign you up. Because last evening a young man came with no ID, but and I pad with direct energy logo on it and I signed up after I got a call and answered questions to confer that I was the person on the bill. I was not on my Ps and Qs. Please tell me I was not scammed?

My gas rate DOUBLED from January to February. I called to ask why and they said that my fixed rate plan ended and I was on a variable rate. Also, they would not do anything about it because I decided to switch to another supplier. I can understand a rate increase, but doubling the rate is clearly an attempt to gouge money from me because I decided to change suppliers. Criminal.

No sign of them on my bill yet

I had a representative stop by my house today wanted me to change my gas and electric plans to direct energy I asked for more information and contact info upon doing this the solicitor became angry and stormed off and told me to enjoy my variable rates great business model direct energy send solicitors out around dinner time and have them tell off possible customers

Had a fellow come to the door, he did introduce himself, I saw where he was from and stopped him from going into his speil, told him I was happy with whom I'm with. Got a little testy, asked me if I didn't support the troops. I told him of course I do. He told me this was his second job since he got out of the service, I thanked him for his service. I still can't figure out what him being a veteran has to do with me not wanting the services (Direct Energy) he was wanting to tell me about. Told me it was ridiculous for me to stay with whom I am with. His name was Joseph. I didn't want to rate this, but it made me.

They doubled my rate without notice I will never do business with them again!

These guys will triple your rate if you don't get the official notification that your term is up. We just got a bill on their variable at 10.10 per mcf cant believe this price gauge is legal. Stick with local provider! Customer service agent even felt bad and couldn't resolve it! not worth the switch, cheaper to cancel than get stuck with this bill in January. Will also report to BBB.

Had a girl show up at my house Saturday afternoon telling me that there were a lot of complaints about our electric bills. No one on my street. I told her wasn't interested and started to shut the door. She started talking about the bills again and then stopped. She said "never mind, you're f______ up" . If these are the people that work for direct energy, I want no part of it!!

They continuelessly call my number after warning harassment!!!!

Guy came to our door last Sept. offered amazing locked in rate deal. Said he would put me on the same budget plan I was on. Over the summer I get it my bill goes up (I've been in the same house for 12 years now I know how it works) but never has it ever almost tripled in one month. So I called and was advised I did not lock in my budget, I said the sales rep reassured me he did that. She says her supervisor says sorry too far back and I waited too long to call about the budget. I explained because my bills have been comparable. I asked if there was a fee to cancel and switch back, to which her response was "no". I said may I please speak with your supervisor, to which she put me on hold and came back, and said she is unable to take your call now, where did she go you were just talking to her???? I got upset and said I wanted a higher up administrator to contact me regarding these issues ASAP. She said ok. He did call but it was three days after my call, so I have already switched back to the company I have had for 11 or so years and never had a bill with as high as the last two months with Direct Energy. Oh and the topper today in the mail here I sit with a 99.00 Gas early termination fee (THEY LIED !!!!!!!!!!!!!!!!!!!!!!!!!!! )

Apparently, my contract with them ended in July 2017. I was paying 0.0669 per KWH under contract. They say they sent me a letter about renewing. Because I didn't respond, they put me on a variable rate that went from 0.081056 in Aug., up to o.122230 in Jan. 2018. When I saw the ridiculously high bill for this month, I started making phone calls & found out what Direct Energy had done to me. I cancelled my service with them immediately. I think what they did was very wrong. They could have called me or even emailed me to clear this up before switching me to a variable rate that has cost me a fortune. I feel they should refund me the excess I have paid from Aug. 17 to Jan. 18. The customer service person made a derogatory remark.