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The lights are on but nobodys home!
Sold my condo,notified D.E. On my last cheque that it was sold and this was my last payment. The new owner waited 2 weeks to establish an account. You bill me for the 2 weeks. I send you lawyers documents stating completion date of sale. You continue demand me to pay someone elses bill and now put the amount out to collection for $32. Its not the money stupid, its the principle. I have made every effort to get this straight here and am faced with a wall of collective incompetence on your part. Do something here to improve your 2 star rating. |
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—
B.Naylor
from
on
February 9th, 2021
Direct Energy Services, LLC
Warning! If you notice a sizable increase in your monthly Gas Bill which I have had for years! Call your local provider to see what the Ccf amount is and check who your Gas provider is. According to my records, Direct Energy has been over charging me double to triple the Ccf for over the last 8 years! I cancelled the service immediately and am waiting on "The Office of the President" to respond! According to their source when the contract expires they put the household on a variable rate which is considerably higher. No communication in years. Thank you to Columbia Gas for bringing this to my attention! |
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—
Direct Energy Services
from
Bay Village, OH
on
January 19th, 2021

— Direct Energy
Misleading and cheating company
I shifted my gas and electric in this company because i met the custoer service rep during their launching of promotions of 1 month free bills and less rate. i want to warn consumer that it was a complete lie and front only. Also the charge is a way higher and incomprehensible. Pls dont consider this company ever. |
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—
Tim
from
on
October 29th, 2020

— Direct Energy
I hope I have not been scammed.
Do you have salesman to come to sign you up. Because last evening a young man came with no ID, but and I pad with direct energy logo on it and I signed up after I got a call and answered questions to confer that I was the person on the bill. I was not on my Ps and Qs. Please tell me I was not scammed? |
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—
Regenia J Dunnings
from
Cleveland, OH
on
July 22nd, 2020

Please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 5:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! - Emma / Digital Care
— Direct Energy
Beware of price gouging!
My gas rate DOUBLED from January to February. I called to ask why and they said that my fixed rate plan ended and I was on a variable rate. Also, they would not do anything about it because I decided to switch to another supplier. I can understand a rate increase, but doubling the rate is clearly an attempt to gouge money from me because I decided to change suppliers. Criminal. |
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—
Ccb
from
Kent, OH
on
February 27th, 2020

— Direct Energy
No sign of them on my bill yet
No sign of them on my bill yet |
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—
No Sign
from
Toledo, OH
on
February 21st, 2020

— Direct Energy
Solicitation
I had a representative stop by my house today wanted me to change my gas and electric plans to direct energy I asked for more information and contact info upon doing this the solicitor became angry and stormed off and told me to enjoy my variable rates great business model direct energy send solicitors out around dinner time and have them tell off possible customers |
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—
Matt
from
Canton, OH
on
September 12th, 2019

— Direct Energy
House call
Had a fellow come to the door, he did introduce himself, I saw where he was from and stopped him from going into his speil, told him I was happy with whom I'm with. Got a little testy, asked me if I didn't support the troops. I told him of course I do. He told me this was his second job since he got out of the service, I thanked him for his service. I still can't figure out what him being a veteran has to do with me not wanting the services (Direct Energy) he was wanting to tell me about. Told me it was ridiculous for me to stay with whom I am with. His name was Joseph. I didn't want to rate this, but it made me. |
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—
Betty
from
Mason, OH
on
July 13th, 2019

— Direct Energy
Dishonest cons
They doubled my rate without notice I will never do business with them again! |
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—
Lee M.
from
Dayton, OH
on
February 23rd, 2019

— Direct Energy
Dont do it!
These guys will triple your rate if you don't get the official notification that your term is up. We just got a bill on their variable at 10.10 per mcf cant believe this price gauge is legal. Stick with local provider! Customer service agent even felt bad and couldn't resolve it! not worth the switch, cheaper to cancel than get stuck with this bill in January. Will also report to BBB. |
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—
Price Gauging In The End
from
Akron, OH
on
February 7th, 2019

We wanted to take a moment to apologize that your experience has been less than exceptional and would like to assist you in properly addressing your concerns. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
In reference to rates, we issue a renewal notice within 60-90 days prior to your contract expiration date. Renewal rates are also displayed in the online portal for your review until the account has been renewed. If the account is not renewed by expiration, you are automatically placed on the month to month variable rate, as legally we are not able to place your account on a new contract without your consent. We do apologize if this was not previously explained thoroughly.
-Marie
— Direct Energy
Recommended Natural Gas Plans
2 Year Fixed Rate
24 Month Fixed Rate
24 Month Fixed Rate
$0.359 / ccf

Rate:
$0.359 per ccf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Fixed Rate
12 Month Fixed Rate
Select Plus 12 Month
$0.369 / ccf

Rate:
$0.369 per ccf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Info
6 Month Plan
6 Month Fixed Rate
Select Plus 6 Month
$0.359 / ccf

Rate:
$0.359 per ccf
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Info
Popular Plan
12 Month Fixed Rate
12 Month Fixed Rate
$0.369 / ccf

Rate:
$0.369 per ccf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info