The best review categories for Direct Energy are their plans and pricing, with an average of 2.4 stars, and the order experience, with an average of 2.4 stars.
Recent Good Review from Mike
Energy+
So far so good! |
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Likely to recommend |
—
Mike
from
Avon Lake, OH
on
June 29th, 2023

— Direct Energy
Most Recent 5 Star Reviews
9 Customer Reviews Written Overall
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Energy+
So far so good! |
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Likely to recommend |
—
Mike
from
Avon Lake, OH
on
June 29th, 2023

— Direct Energy
Ease of signing up
Customer service is polite, friendly and very helpful. |
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Likely to recommend |
—
Catfish Johnny
from
Olmsted Falls, OH
on
June 27th, 2023

— Direct Energy
Top
No problems |
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—
Alyce Klingler
from
Sandusky, OH
on
June 22nd, 2023

— Direct Energy
An Excellent Choice
My electric supplier First Energy is doubling the price of electricity so I selected Direct Energy. The switch was easy and I have a fixed price for electricity for the next 12 months. |
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Likely to recommend |
—
Sunny Ray
from
North Olmsted, OH
on
May 28th, 2023

— Direct Energy
Satisfied customer
I would re-order with them again if they are the cheapest. |
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—
Happy Customer
from
Cleveland, OH
on
November 15th, 2020

— Direct Energy
Good
Did what was needed, no service interruptions or delays |
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—
S
from
Piqua, OH
on
November 13th, 2020

— Direct Energy
Easy to setup
Called and got a better rate |
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—
Bill
from
Willoughby, OH
on
October 7th, 2020

— Direct Energy
Switched service provider
Great rate |
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Likely to recommend |
—
Linda
from
Euclid, OH
on
April 2nd, 2019

We are very pleased we were able to provide an exceptional rate for you and your family. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have an amazing day!
-Marie
— Direct Energy
Easy and reasonably priced
Very happy with my experience, |
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Likely to recommend |
—
MH
from
Brunswick, OH
on
March 25th, 2019

Thank you for taking the time to give us a great rating based on your experience with our company. We certainly value you as a customer and strive to provide exceptional customer service always. Feel free to contact us via phone or live chat should you ever need our assistance. Thank you and have a delightful day!
-Marie
— Direct Energy
Most Recent 4 Star Reviews
3 Customer Reviews Written Overall
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New Service
All is going well. The information provided helped to make an informed decision. |
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—
Good Options
from
Solon, OH
on
June 5th, 2023

— Direct Energy
Why I went to another provider
Perfectly happy with entire experience until service contract expired. If customer service had contacted me and offered same rate, I would still be a customer. Signed with another service then get your offer for a lower rate. Sorry. |
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Likely to recommend |
—
Elizabeth Reinker
from
Miamisburg, OH
on
February 18th, 2019

— Direct Energy
Much Cheaper that what my Local Company Charges
Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment! |
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Likely to recommend |
—
J Sanner
from
Batavia, OH
on
November 9th, 2018

— Direct Energy
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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My review
i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left |
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—
How It Was
from
Hubbard, OH
on
March 10th, 2019

We are sorry to hear that you did not receive your renewal notice. We do provide the available renewal rates in the online portal for your review until the account has been renewed or closed.
-Marie
— Direct Energy
Most Recent 2 Star Reviews
4 Customer Reviews Written Overall
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Worst Customer Service
I tried getting through with Direct Energy today. The computer kept asking me to enter a credit card number instead of putting me through to a representative. I just wanted to talk to a representative to get a refund since I accidently overpaid them. They hung up on me twice. I am going to end my service with them because I was so frustrated. |
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Likely to recommend |
—
Ana
from
on
April 6th, 2023

— Direct Energy
Watch out for the rate hike
I was a customer for a couple years. rates were good until all the sudden they hiked it up to 13 cents without telling me. our monthly bill sky rocketed. needless to say i cancelled their service. |
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Likely to recommend |
—
Monica B
from
New Waterford, OH
on
January 25th, 2022

— Direct Energy
They Lost a Customer for Life
Near the end of your contract, they send letters stating you will no longer be a customer if you do not renew. This is not true. You will be a customer, and they will hike up your rate. You find this out after getting an enormous billand its too late. You will end up paying way more than you saved on that one bill. Even if they gave you gift cards. |
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—
Keith
from
Canton, OH
on
September 8th, 2021

— Direct Energy
Disappointment
I was reupping with Direct and found the rate was to be higher than before. So I dropped them and tried to sign about a month later. It did not work. Why should a loyal customer have to pay more the next time they sign up? |
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Likely to recommend |
—
Mike
from
Pleasant Hill, OH
on
October 22nd, 2018

— Direct Energy
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Likely to recommend |
They lie to you
Your door to door salesman came to my place in Columbus and said that my contract with you had expired not only have I never had a contract with you I called AEP to find out that I signed a bunch of things on a tablet and then I had wait on a call a vda verification thing customer service rep told me to say yes to everything well luckily I didn't say yes to the last question here's hoping I don't have to file a class action lawsuit against you if I did sign up not only did you lie to me about me being a previous customer saying that I could get money back on a surge in my billing you lied to get my service it's despicable and disgusting |
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Likely to recommend |
—
Joshua
from
Columbus, OH
on
March 16th, 2023

And also, if you would like, we can add your address to our internal Do Not Knock list to prevent any future solicitation. We look forward to hearing from you soon. Thank you. Have a wonderful weekend! - Marta / Digital Care
— Direct Energy
SCAM
Direct Energy has called me 6 times in the last 24 hours. I have been unable to commit to enrolling due to being at work, and wanting to review my current rate. I reviewed the PUCO website last night and they advertise rates that are attractive. I called them today to sign up. They said I would have to do that online. I attempted to do it online and what is advertised as .0659 fixed for 21 months is not showing. The lowest rate on their site is .0749. I went back on the apples to apples comparison and the lower rate is still there. What a scam Direct Energy! Stop blowing up my phone! |
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Likely to recommend |
—
Janine
from
Grafton, OH
on
February 22nd, 2023

— Direct Energy
Horrible Customer Service and Deceitful tactics
Direct Energy bought out Volunteer Energy and deceived our company because they did not want to honor the 2.99 rate that was under contract with Volunteer Energy. Joe at Direct Energy at 866-966-2003 x8917 strung me along until there was nothing else he could do. It was an extremely stressful experience. I would never recommend them even if their rate is lower. Go with Santanna or Xoom. |
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—
Merri
from
Cleveland, OH
on
October 24th, 2022

— Direct Energy
Rude door to door service With a broken badge
Told him I wasn't interested 5 times and he was still rude |
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Likely to recommend |
—
Chuck
from
Dayton, OH
on
August 2nd, 2022

— Direct Energy
Promotion Fraud
Don't fall for their marketing. They tell you share with a friend and get a 50.00 Visa for you and your friend. It's been 9 months and several calls and each time they say oh yeah, we are sending you an email. Nothing shows up. You call again and they tell you the same thing. It will take 7 days for the back office to look at this. Not sure who is in the BACK office, but you are not doing your job! |
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Likely to recommend |
—
Denise Parker
from
Reynoldsburg, OH
on
July 15th, 2022

— Direct Energy
Direct energy is a scam company
I was part of the unregulated services. The reason being was that once a contract was signed as regulated customer. It was so hard to break the contract with this company without paying ridiculous penalties. I just realized that there was no winning with this company they will rob their customers with either services. I live in Edmonton Alberta. My home is 1300 square footage. Last 4 bills were. $679, $1100, $679, $588 and final bill was $703 and not to mention other charges like admin fees and delivery charges. This is robbery and not once a recommendation was made by their employees to a lower rate after calling numerous times to complain about high prices. I will make it my lifes mission to inform all my friends and family about this company so it doesnt happen to anyone. |
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—
Pk
from
on
May 1st, 2022
If I could give less than a single star I would give a ZERO
No matter what is promised, the answer is no. Do not ever choose this company, for that matter do not ever go third party. Lesson learned. Warning this is not a bogus happy review. Despite more insulation and other home improvements that reduced my electrical usage, my bill has continued to soar, turns out having young kids get the mail, and sometimes losing a piece can cost you thousands. I didn't renew my contract because I didn't see the mail, didn't read the fine print, I'm to blame as a widowed father of 4 kids, I got it, they legally covered their donkey's and warned me somewhere in fine print that I was gonna get taken advantage of. See also Texas case: HOUSTON, May 5, 2021 /PRNewswire/ -- The owner of a North Texas Harley-Davidson dealership has filed a lawsuit against Houston-based Direct Energy and its affiliates, alleging the electricity provider engaged in unlawful price gouging during February's statewide winter storm "According to the filing in state district court in Harris County, plaintiff American Eagle Harley-Davidson (AEHD), located in the Denton County community of Corinth, received an invoice for February electricity service of almost $277,000, approximately 55 times more than the dealership's typical monthly bill." Yeah, trust them for sure. They offered me a $100 gift card if I signed back up for another contract, but were unable to help with the additional thousands they have charged me on top of their already high rate. of my previous bill, $491 was Direct Energy, $187 was the actual company that generates the power, maintains the lines, comes out during storms, Duke customer service most often lands in the Carolina's, Direct Energy via India, they skin the cat then outsource everything. I do not like writing reviews nor do I like speaking negatively of others, but this company pushed me over the edge. As of today, Direct Energy has 4 rates listed on my state's website for comparing suppliers: $.0899 fixed 24 months $.0729 fixed 12 months $.0709 fixed 18 months $.0639 fixed 33 months My last bill shows $.1469/KWH for failure to sign new contract. I worked in sales for decades, I understand the need to make money, but taking advantage to this level is insane. "you gonna pay rent, or electric this month, you can't absorb an extra $900 this month? ?" |
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—
Sham At Best
from
Loveland, OH
on
February 8th, 2022

— Direct Energy
Charged 4x the Rate
I have been a customer of Direct Energy since 2018. I have subscribed to automatic withdrawal, and an average monthly bill for my home would be on average $250. On August 10th, 2021, I received a bill from Direct Energy in the amount of $843.73. In reading this notice it stated I was delinquent on my May, July, August 2021 bills. I called immediately and asked why the payments hadn't originally been withdrawn or why I had not been notified that my payments had not gone through. In reading my bank statements, and discussing with the customer service representative with Direct Energy, it was confirmed there was enough funds in my account for the withdrawal, and I simply neglected to notice the payment was not withdrawn, as did Direct Energy those months. In that conversation, the Direct Energy Representative informed me that for the past year, I had been paying 4x the going rate for gas and electricity. For example, the going rate in August was roughly 6 cents per kj, and Direct Energy was charging me 21 cents pr kj. To add to that statement, the August prior I had changed residences, and asked if there was a better rate for a long term loyal customer, and the representative declined that there was a better rate. For the 3 months after the change in residency, they kept sending my bill to my old address, and I called every month to correct this, and they continued to state that there was a glitch in their system. Still, in these conversations of cost discontent and glitches, nobody offered me council on improved rates. I escalated to a manager as the representative stated their hands were tied and the manager was equally unhelpful, and told me if I did not pay this bill, that was 4x higher than the going rate, Direct Energy would take me to collections. Today, I received a bill of an additional $361.98 for the remainder of the month, after having had cancelled on August 10th, 2021 and switching to EPCOR. I called and asked to be put through to a manager. They offered my $50 off the outrageous amount, which $361 continued to be 4x the going rate, and although stated she was not satisfied with how I had been treated thus far, proceeded to kindly tell me there was nothing more she could do and when asking me if there was, I asked to leave a complaint, and she abruptly disconnected the call in that inquiry. Another encounter involving customer service was during the cancellation of my bill. The customer service agent did not attempt to council me a) that I would continue to be charged, b) that I would continue to be charged the quadrupled rate, c) on how to rectify the previous bill. Bill cancelled August 10th, 2021. Charged again August 18th and August 27th 2021. Began service in 2013. Communication: I had not registered for an online account, and trusted the automatic withdrawals and paper mail notifications, however, the notifications did not get received in the mail. I would say that Direct Energy willfully misleads you on their billing arrangement, and continuously has "glitches" in their methods of communicating (mailed to wrong address, did not receive a phone call, or email, or did not have a record that was sent in the mail at all), and then when does not withdrawal automatically will claim delinquency and charge you fees for non-payment. When making complaints, was rushed off the phone, or placated until the representative seemed to run out of patience - this occurred with multiple managers and staff consistently. |
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Likely to recommend |
—
Holmes
from
on
September 8th, 2021
Direct Energy is tettible!!
I signed up with Direct Energy about 5 years ago, hoping to save some money. All was ok for awhile. I was happy and thought I was saving money. One day about 4 months ago I checked my rates with my local gas supplier, they were between 6 and 7 cents lower. I called Direct Energy to see if they could lower my rates to match my local gas supplier, they said they could not match the rate at the moment but would be able to lower my rates in a couple of months. To compensate me they offered me 2 $75 gift cards, I have 2 accounts. That was in May, in June I called to check rates, they still could not match my local gas supplier, I also checked on the gift cards they were supposed to send me, they said they were mailed and I should receive them any day. When they could not match the rates of my local gas supplier, I cancelled my gas account. As of this date, August 11, no gift cards were received, when I checked they told me because I had cancelled my account, the offer was no longer available. After spending over an hour on the phone with Brandon and his manager Jose, I gave up trying to deal with them. I was with this company for 5 years and I was a loyal customer, a lot of good that did. I am so disappointed with Direct Energy and hope no one else has to go through what I had to do. |
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Likely to recommend |
—
Pat Mamy
from
Toledo, OH
on
August 11th, 2021

* Our Facebook team at https://www.facebook.com/directenergy/
* Our Twitter team at https://twitter.com/directenergy
* Or you can chat with us at www.directenergy.com
We hope to have the opportunity to regain your trust in us and serve you the way you deserve. Please accept our apologies. Thank you for the feedback. All the best! - Sophie / Digital Care
— Direct Energy
Direct Energy is the worst company in Canada
We have had three terrible experiences with Direct Energy. The first account we had with them they could not get the lean removed from the rental we were trying to sell. It took several months and we were told by people to call and email every single day. We did that for three months. The other two situations were ones that we inherited water tank rentals and the bungling of customer service and the inability to get problems resolved was truly incredible. I have spoken to many other people that also claim they are the worst run company in Canada |
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Likely to recommend |
—
John H
from
on
July 11th, 2021
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