Customer Reviews for Frontier Utilities

Friendly and helpful

Very easy to understand the ratings & offers

I SAVED $35 ON MY FIRST MONTH'S DELIVERY CHARGE WITH FRONTIER.

Site was easy to navigate, no time to sign up.

Didn't take long to do and I'm now 100% green electric. Its not about savings, it's about using GREEN electric. Better for us and Mother Earth. Do your part. Go green for free. Also get 2, $50 Amazon gift cards for going green. Do your part to preserve our earth. No commitment required. Free to start/stop

It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle .

Was a good experience and easy to switch over and thus far things are working beautifully

It was rather fast applying for the product, easier than I thought it would be.

I signed up end of March, too late for my April bill. My May bill was still expensive. I called & was told it would start in June. My June bill was the same. It has yet to take effect. Still waiting for this great price. Currently sorry I signed up.

Excited about a low cost per unit of gas I signed up for Frontier Gas. After signing up I read the reviews. I was mortified. Immediately, I attempted to reach out and cancel my order. Frontier would answer the phone and as soon as I stated the purpose of my call they would put me on hold, up to an hour and half, this happened several times. When I was finally put in touch with someone who could "complete" my request I was told there would be NO confirmation email or verification number. I immediately contacted the gas company and relayed what had happened. They were able to stop my account from being transferred to Frontier. WHAT A NIGHTMARE!

Signed up and twice was told they do not offer coverage. I am in a community plan that has no restrictions on opting out but Frontier refuses to provide service.

Frontier sales people continually come to my neighborhood, which has a high population of people who do not speak English well, and they try to take advantage of my friends and neighbors by making it seem as if they have to sign their forms in order to prevent something terrible from happenieng with their electric service. It is a dirty, underhanded way to get customers.

Someone came to our door promising our bill would only be 50 dollars each month. It seemed true the next few months until we were hit with a 250 dollar electric bill. We tried to not sign up for it but the sales person wouldnt leave our property. It seemed like the only thing to do to get them to leave. I highly recommend you not get this service they will rob you blind with their rates

When my usage of energy keep low in winter, the price looks good. When the usage increase to 1000kwh. THEY CHARGE YOU DOUBLE!!!!. My bill in Aug turned to $220 and $100 for AEP, $ 120 for them. Don't use them! it's a trap. Even though you cancel it. the supplier would not disappear until two bill cycle.

A salesman pretending to be a utility worker came to my door in a flurry saying that there was an issue with my gas and electric. After an hour of him standing in my kitchen, he talked me into joining Frontier. I called and asked my current electric company if Frontier was legit. The rep said technically yes. It is possible for them to offer you a cheaper rate. She said the current company I was with charged at 5.4 cents per KHW. The salesman claimed around 2cents per KHW and promised that my monthly bill would now be half the amount. Same with my gas company. Of course that sounded great. He also said that I was due $100 refunds from my electric and gas companies. Also a bonus. Ive been a little iffy about what I signed up for. I received 2 letters in the mail today both from Frontier, 1 for my electric and 1 for my gas. The cost per KHW was twice the amount of my original carriers!!! The contract wasnt void until my carriers made the official switch which thankfully hadnt happened yet so I was able to cancel the contract otherwise I would have been locked into Frontiers insane prices for a year. And of course the refunds were a scam. Everything I was told was a lie. Dont let them cheat you!!!

A representative (who did not say who she was with until 3 minutes into her spiel) knocked on our door late at night, and immediately launched into a long stream of consciousness about our current utility rates and how she was going to lower them, she took our utility account numbers without giving us an option or questioning if we wanted to switch providers (which it wasn't even clear that was what was happening until the very end when we were speaking with a third party verification company). Not pleased that we were not even solicited for our business with their service but nearly forced into the decision without being given information, a choice, or even time to think or process what this lady was saying to us. I find it very objectionable that this is the way the company obviously trains their employees to enroll customers.