About Provision Power & Gas

Provision Power & Gas Logo

PUCO#: 16-539G(1)



Ohio Energy Ratings Score:


( 2.5 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Provision Power & Gas Customer Engagement

5   Reviews

5   Replies

Response Rate:
100.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Provision Power & Gas


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5 Reviews and 5 Replies for Provision Power & Gas


Great Savings

(4.2 / 5)

  I love this company and have saved tons of money by switching to them as gas and electric supplier. They helped to cut the supply portion of my bill clean in half. I recommend talking to them if they give you call.

Amy
September 18th, 2018

Hi Amy, thank you for taking time to leave your feedback. We strive to provide exceptional service to our customers. So, we are pleased to hear that you had a great experience with us.

Provision Power & Gas Responds June 10th, 2019
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Representative Rude

(1 / 5)

  I just had a representative from Provision Gas stating she can save me money on my bill. If I just grab my bill and give her the account information. I stated that I am not interested, and she responds with a sarcastic attitude "how are you not interested in saving money and getting a lower rate"? Then she continued with the attitude and sarcastic comments.
I suggest your people that are representing your company to work on their customer service skills and their sales pitch. Very rude and if that is how they are going to be I have no interest in switching to that company!

Cheri L.
October 24th, 2018

We sincerely apologize for your experience -- this behavior doesn't reflect our core values. We are always reviewing our calls for quality assurance. Our goal is to ensure customers are provided with all options to meet their needs while experiencing great customer service. If we can still be of assistance, please give us a call 800-279-9023

Provision Power & Gas Responds June 10th, 2019
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Scam Artist

(1 / 5)

  We switched to Provision power and gas because they said it was going to be cheaper than Consumers. They are not we have been paying a dollar more than Consumers!!!!! When I finally realized why our natural gas bill was way more than it used to be, I called Provision and the lady I spoke with was very rude. She was trying to put my concern about being charged extra per month for what Consumers was already doing for us, she got a attitude and said she was going to try to request my cancellation. What a rip off!!!! She said they would not give me any of my money back or nothing. Please do not answer the door if they come to your house!

ST
May 24th, 2018

At Provision Power & Gas our objective is to provide you with the exceptional service you deserve. I apologize if your interaction with us was less than favorable. We would like to review the account details with you. Please call us 800-930-5427


Provision Power & Gas Responds June 10th, 2019
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Scam

(1 / 5)

  Employee came to my door asking to see my DTE bill, claimed 3 different times while I was talking to him that he was a DTE employee. Asked to see my bill and said I was being overcharged for my gas and that he would contact them to correct it. Received a notice in the mail a week later saying that I was switching gas companies. Super shady.

Shady
May 3rd, 2018

At Provision Power & Gas our objective is to provide you with the exceptional service you deserve. I apologize if your interaction with us was less than favorable. We would like to review the account details with you. Please call us 800-930-5427

Provision Power & Gas Responds June 11th, 2019
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Scammy salesperson

(1 / 5)

  I just had a salesman come to my door asking to see my bill, and claiming that DTE was charging my neighbors a "gas recovery fee" erroneously (this is a real charge, but it's legit). He implied that he was already my service provider and said he could help recover money that DTE wrongly charged me. I told him I wasn't able to go over my bill then, and asked if he had contact info he could give me. He gave me a form with a phone number. The form was for transferring my account to Provision P&G for a "low introductory rate" which would expire after the first month, conveniently when my ability to cancel my agreement with them without having to pay a cancellation fee ended (you have 30 days to cancel). No mention of how much the cancellation fee is, but I'll bet it's huge. I'm guessing he wanted to get my account number, name and address off my bill, and then switch me without my permission. This is scammy behavior.

DTE Customer
December 4th, 2017

At Provision Power & Gas our objective is to provide you with the exceptional service you deserve. I apologize if your interaction with us was less than favorable. We would like to review the account details with you. Please call us 800-930-5427

Provision Power & Gas Responds June 11th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions



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