Toledo Edison Customer Reviews

The best review categories for Toledo Edison are their billing & account management system, with an average of 5.0 stars, and their plans and pricing, with an average of 2.0 stars.

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Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
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Very poor customer service

Today is May 21,2021. I've spend 2 hours + on the telephone with Chris, she's the 4 th person I've spoke with today...most of the time has been spend on hold listening to music. I've also had the pleasure of speaking with Will (53816) who put me on a rather lengthy hold only to disconnect the call. I originally called on July 11th, 2020 (just short of a year ago) but the issue still exists. I have a few branches that are tangled in their power line...they are coming into my yard from my neighbors yard and have dropped to unsafe levels in my yard and a tree trimmer won't come near my overgrown tree because of the threat it poses. I called again on April 14th, and for the 2nd time was told "a ticket would be opened"...Apparently that means that a Toledo Edison employee will put a paper hang tag on your porch that says that they pulled up in your driveway and put a hangtag on your porch stating that a ticket has been opened. This has been going on for nearly a year....and nothing has been solved...