Disconnect Reviews


Disconnect Fees and Problems (350 reviews)



Poor customer service. Repeated problems with auto billing

(1.4 / 5)

  After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there have been months when I was charged twice. There have been months when a letter from GME told me they received no payment and are disconnecting my service. Just received another letter like this today. My previous experience with customer service was so discouraging (1 hour on the phone - being transferred from one incompetent person to another), that I will not put myself through that experience again. Time to switch.

Halina
June 28th, 2014

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