“ Please do not go for the provider. The plan that you see on their website are not the one that you will receive while signing contract. Moreover the sales agent will not tell you complete truth. I was told that I can select a plan and then change it based on my usage. I was not told that once I sign contract my options will be limited and I would not be eligible for any plan shown on their website. So I am now stuck with a plan that i do not want. Moreover, the customer service is unprofessional. ”
“ First higher rates than some, but I was ok with that due to the environmental considerations. What I'm not ok with is I am a single mom, single income and there is no flexibility with this company when it comes to payment arrangement, if there is some kind issue arises.. especially if you typically stay caught up. They, however, will cut service as soon as the next bill generates with zero warning or communication. Most electric companies that I've used forever in my 30 plus years will allow you to get it paid before your next one is due... not these guys at all.. no notice, nothing indicating that you will be disconnected at all if you are on paperless billing.. no mention in the weekly emails they send, no mention when I logged in to see what my due dates. AND furthermore customer services is of zero help, I had a perfect storm of personal financial crisis happen in the last two months and was left a bit short (large vet bill with an animal that was internally bleeding and several hundred $ car repair)... I can easily pay the bill before the next due date, but they say they have no wiggle room or ability to turn my service on. We all know that is not true.. there is always a way.. they have set a protocal that cleary indicates to their customers that they don't care at all. So right now my services is off, I have no family to call for assistance.. sad part is I can pay my bill and the current portion a week from tomorrow... and be all caught up.. so for now, good riddance... I will pay my next bill and will move on to another company. ”
“ My experience with Green Mountain Energy has been horrible. They did not charge me for the first three months of services and then said "oops" and now are making me pay double for their mistake. Each month I have 90 extra dollars added to my payment for their mistake. With my monthly budget, this has been a huge issue. When I talked with them they were unhelpful, incredibly rude, and unapologetic for their mistake. I would never suggest for anyone to use this electricity company. They do not care about their customers and obviously do not know how to manage their customers' accounts correctly. ”
Owned a large home in Houston and monthly average was $130. In the summer. Moved to Lufkin and bought a small condo. My bills now average $470 in the winter. Switched to Gexas 24 plan. Excited to save over $300 a month!
I signed up for this service from the Park Slope Greenmarket in Brooklyn. Was told I would be paying on average 10% more in electricity in support of green energy initiatives. Seemed like a good cause so I signed up. Just found out from my local energy provider ConEd, that ConEd is charging .06 per KW vs Green Mountain, who was charging 15.9 cents. That's 250%, not 10%!!
When I called Green Mountain to inquire, they said the service jumped up after 3 months. No one ever told me that would happen. And even at the lower rate it was still .11 to start vs Con Ed @ .06. Close to double the price to start, not 10%, even during the first 3 months.
People scamming in the name of Green initiatives is like stealing from widows or children. Shame on them. ”
“ My plan was ended six months ago, and they didn't informed me and when I spoke with the customer service, they said they already mail me a notification which I didn't get it and I told him what about email and he has no answer and because of that my payment was jumped almost to double because my plan turned to month to month contract which is more expensive from what I had. ”
“ poor customer service! Price is way too high! ”
“ I did not realize how expensive they were until I moved to a new house where my bill literally exploded - I felt in their trap when I moved to NYC ”
“ They sell you a story about clean energy and then bill you over double what you would have paid at Con Ed. Low introductory rate and easy sign up. Then they rob you. Once I figured it out they had already billed me several months. ”
“ For the first few years they were pretty good, but over the last few months we have watched our bill go up more and more. They raised our rates to the highest they could be. We got on their average billing and it was still high. They tried to make excuses for the bill. We are going with another company and I will never do business with them again. They rip you off and add charges here and there. ”
“ I have had Green Mountain for years no complaints from me. Great service. ”
“ First three months low but then they doubled. When i change companies they added another "additional charge"and it wasn't a contract. Its another method they are using to aviod spooking customers away with contracts. ”
This place is a complete joke! They are the biggest theives I know! Constantly having to pay them twice for the same transaction and that's
how they make more money, they get away with it every month there is a issue! The customer service is so trashy! Not one person that works there is polite at all! I wouldn't recommend this place to anyone ever! My overall rating is a 0!!!!! BBB here I come, definitely filing a complaint against them! ”
“ We signed 2 year contract for free weekends. Our bill has increased . paying in excess of 490.00 this current bill is over 525.00 where's the savings. A bunch of hog wash. We're gone most of the day. I'm never recommending this company. ”
Called on three separate occasions to set up new service. Was given the wrong information the first two times. At the end of the third time, I asked if there was anything else needed or would I walk into my new house in three days and the power would be on. I was told "Yes, there is nothing else needed. Your power will be on in 24-48 hours."
Arrived at the house on a Saturday Evening...guess what...NO POWER! The morons sent an email requesting more information even though I was assured I was 100% good to go. They then let me know that it would be another 48 hours, but with the weekend, like 72, before they would turn my power on. RIDICULOUS! I asked for a manager and after another hour of wasted time, mainly waiting on hold (Likely because they have so many other customers they have screwed over) and he said he would escalate it IF after he listened to a recording of the call that the email part was not explained to me. He, of course came back and said it was, even though it was NOT.
They have my SS, my new home address, all the information they could need in the world and the morons can't turn on my power. Utter incompetence. I will NEVER use GME, nor NRG, their parent company's products or services again. I will warn everyone I know or even bump into about their CRAPPY lack of customer service. ”
“ My bill is higher every month even with balanced billing. When I called to cancel that, was told my bill would be higher even though still higher and not balanced. Customer Service says I am using more, but I do not use the dishwasher or have a washer or dryer, yet they claim I am using more and every month the bill higher than the month before. They charge more for month to month billing so they can lock the consumers in a contract. I have a contract and still pay more. Read some of their reviews (all of them 5 star, imagine that!) and one of them claimed he had a 3 bedroom house and paid $87.00 monthly. My one bedroom apartment is now at $105.00 (as usual higher than the previous month). I regret having ever contacted Green Money "Energy" and looking for a different electric company. Do not recommend them. ”
“ The worst electric company I have ever had the pleasure of dealing with. Had a solicitor come to my door and offer me a plan that they promised would be cheaper than my current plan with another company only to receive my bill a month later being far higher than what I was already receiving. Im currently paying $.17 a kilowatt. I will never go with this company again nor will I ever recommend it these people are horrible. ”
“ Increase prices and make it hard to leave. ”
I installed a photo voltaic solar panel system on my roof this past May. Not many choices for an energy co. to buy my solar production in DFW. Was misled by many people apparently. My system has been up and running since late May, yet they are not giving me credit for producing my solar power. I have made more power than I have consumed and yet they still continue to send me monthly bills. Their rate is 12.9 cents per kwhr which is absurdly high in this market (they are supposed to pay me that rate whether they buy my solar power or I use more power than my system produces in a day; I am charged that rate, too). I have spoken to various people at Green Mountain and all they do is say "you'll get credit for those kwhrs (kilowatt hrs) on your next bill - and I never get a credit. My system has produced more hours than I have used - I track my production versus consumption daily on a spreadsheet. I am still in the black on production - yet I receive bills instead of credits.
RUN DO NOT WALK AWAY FROM THIS COMPANY AS FAST AS YOU CAN is the most honest advice I can give anyone that might be considering switching to them. Don't regret it like I do. ”
Do not use this company? We switched from TXU to Green Mountain. We were put on a plan that was supposed to cut our bill in half, instead it was over double what we were previously paying. My bill has never been that high in the 12+ years we have lived there. When we called customer service and were told of our rate per klw, we were shocked it was almost trippled to what was agreed. They were unwilling to help with the bill instead offered to put us on a cheaper plan but yet still having to pay for the one that they sent that we did not agree too, no thanks Green Mountain.
Switched immediately. Then we receive a final bill that charged us an additional $380 more. You may get $10 a month for payment. No wY to treat new customers. ”