Problems with Fees and Charges (620 reviews)



Good Company, but Rates and Pricing Not So Much

(3 / 5)

  We've been with Champion Energy for just over a year now. They have great customer service, I think every REP should provide online live chat functionality. When we went to renew the price was hirer than most Texas REP's, and I think they will be busted bigtime for using BillMatrix to process online card transactions as BillMatrix charges $3.95 for using your card which is a violation of Texas law. I reported this violation multiple times to the CSR's but Champion shows no interest in forcing its provider to comply with the law. Though it couldn't be that hard for Champion to operate its own billing system.

Darrell
December 12th, 2013



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kim

(3 / 5)

  Although we have been pleased with the service we have received with Champion Energy Services the past two years, it is unlikely that we will renew our contract that expires soon due to the higher rates and fees. There is now a $6.95 penalty for using less than 800 kwh hours. (In the past the penalty was for less than 500 kwh which was reasonable for our family and we rarely had to pay.) We try to conserve energy as well as water. Now it appears that if we try to be responsible, we will be penalized nearly every month.

Kim
June 24th, 2013

Kim, The monthly fee we have for customers using under 800kWh is actually one of the lowest in this industry. When you're shopping around make sure to read the fine print to understand what you're paying for.

Responds August 2nd, 2013


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Solid company but gouges with fees

(3 / 5)

  My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.

It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.

RA
June 12th, 2013



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