Switched because of fees

“ I moved apartments and set up with ambit at my new apartment. I was told my recurring payments were going to continue but they didnt and after no bill pay they shut my power off. Not a big deal, but when I went to have it turned back on they charge: $40 reconnect fee, $20 disconnect fee, and made me add a $125 deposit. I explained the situation and that I had never missed a payment and it was a mistake but that meant nothing and they still demanded payment of all. I threatened to switch service and they just warned there would be $199 early termination fee to which I agreed and paid because I refuse to give a company like that my business. Highly recommend green mountain. ”

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Stay Away!!!!!

“ I was an faithful member for almost a year. Unfortunately this company is all about the money and not willing to assist for being 1 day late. I have never been late not once in almost a year, and because I forgot to make a payment, a day later my electricity was shut off. Very unethical thing to do!! I have a child at home with my wife and Ambit should try and contact their customers before shutting off service. I called right away and apologized for being late and explained that if they see my history with them I had never been late once. They simply reffused and stated there is nothing they could do for me. I owed them $58.64. They wanted to charged me a $15 late charge fee, $40 reconnecting fee, and $140 deposit. Total amount $253.63 for being a day late. Absolutely unthethical on any standard of business. Basically their response was there is nothing we can do for you either pay or you won't get your electricity turned back on. I have cancelled my contract with Ambit and NEVER will I return or refer other people to this self serving company that does not care about an individuals situation. I will be paying a little more now; however, I rather pay more than deal with such Ambit Energy!!!!! ”

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Horrible think twice

“ At first as usual everything was pretty ok but here we are almost three yrs later and they messed up and bigggggggg. So we moved for the third time and first they have us a weird excuse as to why we had to open a new account instead of transferring that was a yr ago. Last week we get a letter stating that if we do not pay the last bill of our old address (let's remember I moved a yr ago) it will be disconnected the bill was over 100 dollars . We were given the run around stating they tried to contact us. We asked were and they said at your old address Whattttt when we asked for our total all together it was over 200 dollars we have never had a bill over 100 it is just two of us in a loft . I am so disappointed and will be paying the cancellation fee and we will be going else where . This is the classiest way of stealing money I have ever seen. ”

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No bills out just said mail delivery wrong .

“ No bill out for me no call for late payment no note when drop your contract no note to disconnect your service . Hard to contact customer care . Call to auto pay system and you pay your payment but not still said you still owe money . I was pay 3 time same day , money in bank they take it but electric not turn on , customer care said I'm not make payment yet . I will complaint to PUC ”

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No way I'm joining now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

“ I was going to join Ambit tonight and work the business, had great enthusiasm and plans, but then I read these customer service reviews. It should not matter if someone didn't pay there bill on time or not, the customer service should be professional and courteous. I just cannot in good faith ask my friends and even strangers to sign on with soooooooooo Many customer service complaints. Sorry Ambit but you lost me, get a grip and start dealing as professionals with your customers. I can't wait to spread the news of how horrible your reviews are. ”

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Horrible

“ I have called Ambit Energy Customer service numerous times, and every time it has been the same thing. "Ummmm, do you mind holding while I get a supervisor?" Really??? Why can't anyone answer my questions? My power was shut off no due to the fact that I did not make a payment but because there automated payment system was telling me they could not complete the transaction at this time. And of course office was already closed. I renewed my contract after 6 months. 2 days letter my power was shut off again and they cancelled my contract and started charging 17.4 cents KWH variable instead of the 9.4 fixed. Who in there right mind is going to stay with a company that is going to charge that? NOT ME. ”

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Definitely not recommended

“ Totally not worth going with this provider,.. After the initial contract you will see the real colors and also once you miss the payment by one day they charge $120 deposit which you will never get back.. Very bad customer service. ”

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What customer service

“ I am a new Ambit customer and frankly not pleased. I have had multiple problems with the online payment system. and when I call to rectify the problem, the customer service representative acts like they are doing me a favor, and that I have interrupted something very important by calling. ”

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New oncor charges every on bill

“ I've been a customer of Ambit Energy for a year now. I've never been late on a payment nor had my service disconnected. I'm enrolled in a fixed rate term plan. It surprises me that on every bill there is increased charges. My kWh used stays about the same but the other numerous charges just always increase. Ambit claims Oncor increases their transmission line charges that Ambit is charged, so Ambit relays that charge to the Ambit customer. When I've called customer service, I got the vibe that the representatives have been employed with Ambit for a couple of weeks. The Reps have either told me they dont know the answer to my question OR take out their frustration for not knowing the answer on me and become unprofessional. The rewards points program is a publicity stunt to hook consumers into signing up with Ambit. Grand Incentives Reps are encouraged to not allow the Ambit customer to cash in on the reward points. I'll be testing a different energy provider in a few months, and I really hope the new company I pick isn't similar to Ambit. ”

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No Complaints

“ I've been an Ambit cuatomer for the past 2 yrs. and have had no problems. My bills have been consistantly lower than with my previous provider, Liberty Energy. They offered a decent rate, then slammed me with a $60, 70, $80 distribution charge each month. We love Ambit's web site. After reading many negative reviews about Ambit, My advice to those who can't or won't pay their bills on time, is to arrange for an automatic payment plan and stop blaming others for your own short comings. ”

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Worst Cust Service and Business Practices I've Ever delt with!

“ Every one of the negative statements I've read.....sadly is true/ I was shocked when I started reading and found I was having the same issues! The cust. service is terrible and Pray you don't get a supervisor esp. one named Michelle....she wouldn't disclose her last name either so I could speak to her boss or report her attitude. I can go on & on with situations but the main one is the fact I saw so many saying they do not notify you of contract cancellations. I did NOT receive ANYthing in the mail nor did I get any calls which they said they did. I asked for dates and why I did not get a VM...their notes were it just rang??? It's a cell #.....it goes to VM so how does it just ring????? and all 3 times?? cmon!

Basically I was told deal with it! that I should have wote down the contract end date. Now I am stuck with a $289. bill I get the deal with contracts but no notification or help?? Worst serfice ever and the bill is the most complicated to understand... They have it figured out how to screw you because what else can you do once its so high ....you have to pay it! ”

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Rate when up significantly

“ Every working couple with kids get extremely busy so we overlooked and forgot to pay bill on time. We got disconnected. So after our service was restored our rate changed from 8 to 17 which is ridiculously high. When I called they said they switched us to the standard plan. So I asked so how much is the cancellation fee if I want to switch, he told me amount which I don't recall. In January I got my bill for december and oh my god it was almost $500 for a mobile home! So I called back to ask how long left on my term & she stated I was on a month to month. Omg! So that other guy lied or didn't knw what he was talking about. I am now shopping around for a better company that will not switch u to a higher rate bc of a disconnection ”

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Total Rip Off Company

“ This is the worst energy comapny ever! They overbilled me and requested I pay a late fee for incorrect charges. They also billed me 3 months late for services and said that I was late on my bill when they tired to roll the services back 3 months. Buyer beware this company is a total rip off. ”

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Awful! I am so disheartened

“ I am going through a very hard time financially. My church wrote a check to pay for my electric bill for current month. Unfortunately, there is no where in San Angelo where you can drop off a check payment and if I mail the payment it will not make it to their facility before the disconnect date. I called to ask where to drop off the payment (no where) and then asked for an extension so they payment would have time to make it there. They would not give me any extension unless I called my church and asked them to call and pledge that they were paying it - only after that would they extend it. I asked to speak to a supervisor with the same help. All this company did was take an already humiliating situationa and make it worse. Even though I am saving money with Ambit, I will definitely be changing as soon as my contract is over due to the lack of customer service. Very polite but the least helpful people I have ever dealth with. ”

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The worst I have ever had to deal with

“ I have lived in CT where the only option for electricity is CL&P, notorious for their terrible customer service and I can say that Ambit is far worse, the customer service reps are extremely rude and unless you follow their script you cannot get anything done because the customer service reps lack the common sense to follow what you are saying. I will never use this company again. ”

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DON'T DO IT!!!!!!!!!!!!!

“ They sound wonderful at first promising you the moon, but once you sign they are HORRIBLE! I live in a small 1500 sq ft house and my bill has been over $400/month for the past 4 months! This month I'm paying $439.70...and thank goodness this is the last payment I will ever give them. Contract is up and I'm switching to TXU Energy. They are also rude and uncaring after you join. Don't do it! ”

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DO NOT USE AMBIT

“ I have been with Ambit for a year and today was my last day. Last month I received a bill for $243.53, $60 higher than any previous bill. Looking at my usage I saw 1302, a decrease from the previous month but still a much higher bill. I immediately called to see what the issue was. Not only was the customer service rep extremely unhelpful, she actually hung up on me when she couldn't answer my question. I did not get a call back or an explanation for this bill. This month the exact same billing issue occured again. I called and was told that I was contacted 3 times by phone saying that my term was about to expire and therefore my average rate went up to 17.2 cents. I never received a phone call or voice mail about this. I'm still thinking this is a correctable issue at this time. As a customer with excellent payment history and good credit I asked if they could adjust my bill to the previous rate of 9.5 cents for the last month and I'll re-up my term for another year. I was told absolutely not. After some questioning I asked the rep if they really expected me to re-up for another year when I'm being charged double just because they can. Her answer- "yes". I wish I had recorded that conversation so people would could hear how blatant they steal your money and then expect you to stay. I switched to "Just Energy" today for a lower rate and easy set-up. DO NOT use Ambit. ”

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Great Service

“ I have been a customer for 2 years now and they have been great. Their free electricty is great they give me a $125.00 to $150.00 credit every month. What a great deal it is. The free trip rewards are great my wife and i are going on a cruise soon paid for by Ambit just for being a customer. The free web site is nice they even give me tips on how to save energy. ”

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Absolute worst company I have ever dealt with

“ This is absolutely the worst company I have ever dealt with. They don't send your bills on time (or at all) so when you go to pay them they are already late and then they get to shut off your power and charge you hundreds of dollars to get you power back on. If you have two disconnects they then double your rates and you end up with an outrageous bill.

I always pay my bills on time and haven't ever had a problem with any company. These people are absolute crooks. ”

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PUC whip

“ Recently my Ambit account was hijacked by Entrust Energy. Ambit sent out a second bill which included 600 extra kilowatts I'd used and a $199 early termination fee... understandable. After contacting Ambit I was surprised to find out this situation is quite common. I had paid my bill before realizing it was a new bill so I asked when I would get the $199 fee back; they said it would be applied to future invoices. Now unlike some, I pay my Ambit bill early... I also round the bill up to the nearest dollar, and I've been a loyal customer for over 7 years (almost 7000 useless travel points,) how do they say thanks, by keeping 1.5 months worth of payments. As I was speaking with the Texas PUC about the account hijacking I mentioned Ambits policy of keeping the "spoils" of my situations and applying them to "possible future invoices" and the PUC said "we'll look into this." This morning about 9am I get a call from Ambit wishing to address my PUC complaint and guess what... suddenly I CAN get my $199 fee back as a check, not a credit. In closing, don't get angry; call the PUC. If you don't have a leg to stand on with the PUC, you shouldn't be complaining. ”

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Theives!!!!!!! DO NOT GET AMBIT ENERGY!!!!!!!!!!!!!!!

“ I had Ambit at home and we have it for a family owned business. ONE HUGE DISAPOINTMENT! A month ago I missed payment andthey cut it off. I had called a few days before to see about renewing my contract and they said nothing about disconnection. I get disconnected and they tell me that it will not be connected unless I pay off what I owed which I did , but refused to pay a $52 connection fee. Today at the small family business I work for, the electrician doing a small installation in the warehouse said that there was no voltage on one off our faces. We called centerpoint energy and they let us know we were up for disconnection after paying our bill and another deposit of $600 dollars paying a total of $1034. They representative had said that I was paying two months and the deposit! Today I am told the deposit was not $600 but should have been $680! Why am I getting different quotes a week later? I went ahead and told them to leave my lights off at home, that I would find another company! The bad thing about the company account is that I've already made a $680 deposit and was short on the payment that i made of $1034 because I was told the deposit was $600! UNFORTUNATELY i CANNOT HAVE THEM CUT THE BUSINESS ELECTRICITY OFF OR i WOULD DO THE SAME THING i DID FOR MY HOME! This is the WORSE light company I have dealt with! When I asked to speak to a supervisor the representative told me " even if you speak to a supervisor , your lights will still get shut off.''. I asked when is my contract over and they said another year! We've forked out way to much money to just have them do this to us! ”

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Say NO to Ambit

“ I use the Ambit prepaid service that they offer. I made a payment tues. which said i had 18.7 days of electric. And now its only thursday, and all of a sudden my electric was disconnected. I still dont understand how i went from 18 days to a negative balance in one day. I wouldnt recommend them to anyone!!! ”

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Not Pleased

“ Ambit rates are currently high but if there rate are among the 5 lowest I would select them. There website and billing system works fine. They do not have any tolerance if you a few days late. 90% of the bill can be paid on time and they will hit you with fees and send disconnect notice for nominal amounts outstanding, regardless of how long you have been with the company. There vacation/trip plans are rip offs. So do not use that as a factor when signing on. I've waited 9 weeks for a coupon and I had to call them 3 times just to get it that fast. They were friendly but 2 of the reps was not able to provide results. When I received the coupon, I then had to send it to another company and had to wait again to find out they would not book me to fly into a airport I wanted to travel. It was a small but international airport. They said it was too small so I must drive 3 hours from the next closest airport. There are fees and price ranges involved travel/vacation plan which make it a rip off. ”

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my review Ambit

“ I have been very regular with my payments even when I was layed off from my job. This summer was very hot and received huge increase in my normal billing but still have been pretty regular. I am having some unplanned medical expenses for Sept & Oct and have not been able to pay timely. THey are unwilling to work with me to extend any further time to pay my October billing not even 1 week thru OCt 28th. I think this is very poor when companies don't work with you to receive payment. ”

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Beware of AMBIT billing practices.

“ If you miss a month's payment, the unpaid balance will not appear in subsequent bills until after your power has been disconnected and you get charged a hefty re-connection fee, security deposit, and your introductory rate is replaced with the AMBIT "standard" rate. I missed my June payment, but when the outstanding balance did not appear in my July or August electric bills, I erroneously assumed that it had been paid. My error cost me several hundred dollars. I also lost my introductory rate. I had reservations about signing up with AMBIT because of on-line reviews I had read, but I did it as a favor to my neighbor. Fortunately, I only have two months before my contract is up and I can switch electricity providers without further penalties. I was wrong in missing my June payment, but I think that AMBIT's practice of not rolling over outstanding balances is dishonest. They make it very easy to default. Buyer beware! ”

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Don't sign up if you EVER have to pay late!!

“ We have been with Ambit for a year and a half now. We are also on the
LITE-UP program because my husband lost his job recently. All of a
sudden, when we have fully paid every other bill, they say we will be
disconnected if this bill isn't paid within 13 days after the due date.

I called to set up payment arrangements for the first time in a year and
a half... their idea of "helping me out" is to expect 60% down with 40%
due in 10 days and a $20 FEE ADDED ON TOP OF IT! Now we are in the
middle of July in TX and they are going to cut my electricity off if I'm 13
days late or if I don't do their "ONLY PLAN AVAILABLE." It's highway
robbery, especially when they know we are struggling because we
qualified for the LITE-UP program.

If you are sure you will ALWAYS be able to pay your bill on time, then
Ambit is a great deal with great prices! But if you ever get in a bind,
don't expect them to help you out! ”

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unsatisfactory service

“ i will not recommend this energy company to anyone else. i called them to shop around for a cheaper service plan and was give wrong information. i was told that my service with them would be changed over after my contract with relaint company ended on 4/6/11 and not before. i also told them to make sure, it was not done sooner, now thanks to them i have to pay a 150.00 contract cancellation fee, that was due to their wrong doing. i will not recommend them to anyone. they are wrong to mislead me and others in this matter ”

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Frank

“ I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out! ”

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morons!

“ I had ambit switch the power out of my ex wifes name and into mine. They sent an activation notice to the power company then a cancellation for hers so I had power for 2 days now no power and it is still 90 outaide at 10:00. Started calling them at 10 am they said it would be on shortly now 12 hours later and 2 phone calls later sitting on hold for 30 min on each call they tell me hopefully it will be on tomorrow. They said it is hard to send a second energy request. I dont care how hard it is do it fix your mistake. Now pay for my spoiled food in my refridgerator. They act like they care but dont believe it. ”

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Poor service

“ I had the worst set up experience with this company. They could not coordinate among their national phone reps, the local rep, and our local electric supplier. They threatened that I could be without power all weekend even though I had paid additional money to have a particular set up date. This required me to call back and forth all day long to check on the work order status that never seemed to get entered. Other than my local rep, I always spoke to someone new and had to tell my story all over again each time. My rep tried to help, but he was limited by Ambit on how much he could do to get my power turned on. I should have run away screaming at the beginning. As it was, they did eventually work out the details and our local supplier turned on the electric late into the evening. I had a while without problem from them and I like the lower rates and cost each month, but a few months ago a problem occurred. I paid my bill on time, they received it before it was due, but they held it past the due date, then their bank rejected the payment. Instead of dealing with their bank to resolve the problem, they just expected me to absorb the fees due to the rejection of my payment. Now that is poor customer service, especially after an extraordinarily long hold time! I have never had a good experience reaching them by phone. I will be moving to another provider as soon as I find a good plan. ”

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What they do is legal...but it is deceptive...

“ Ambit requires 1 year contracts, at least they did for residents of my community. I pay my bills online, but Ambit's website is down regularly after 10pm or so....maybe earlier, but that is when I finish my day and sit down and work on bills and stuff. This led to late payments, waiting for the next time the site was up. So I set up auto pay, but then my bill goes up. And then a payment fails, but I am not notified until my service is cut. Sometimes I work from home, so this is not acceptable. I am planning to move, but now that they have required a deposit, and for me to re-start a 1 year contact because of the shut off, I will lose the deposit when I move. All of this is legal. You can get bills and notices mailed, but they won't get to you in time, so paying online is still better. But keep an eye on the rate and rate changes and don't set up autopay. Better yet...don't waste your time and money on this outfit. Look at their reviews. They are profitable because of with held deposits, fees, and energy rates that change or are to their best interest, not yours. ”

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Highly Disappointed

“ I signed with Ambit Energy to help a friend that was a consultant. The promise of travel rewards was a nice perk and the rates were average. I encountered a billing error on one of the months; we normally pay $70 month for our apartment, but it jumped to $250 and I immediately contacted support. First of all, they are hard to get a hold of with customer care hours ending at 6pm on weekdays CST. That means having to take time off of work to be put on hold to attempt to speak with someone. When I do get to speak with someone, they want to blame the customer first...I got responses like are you sure you turned off your A/C...Our avg bill for the past 6-7months was $70 and it spike to $250....I was finally passed through to someone that assured me that they would send someone out to read my meter to fix. They do get one light bulb for ultimately resolving the issue, but it was a terrible experience. Oh, did I mention the travel rewards were not worth it. You get 1 pt for 1 kwH, trips cost 25k to 45k pts and had lots of stipulations and limited dates (down season).

Needless to say, I left Ambit as soon as my contract expired. ”

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They do not care .

“ Let me tell you about my experiences here with ambit energy . I moved in to my small 2 bedroom apartment back in October .. I paid for my deposit before I moved in and had it set up to where I had electricity the day I got my keys . Anyways . First month goes by and I was only charged for half a month since I moved in on Oct 13th. That month my bill was $33. Now this is where it gets interesting . Remember Im in a small apartment . No TV (up until last month anyways) . No microwave . No computers or any of the such. Just a plain Jane apartment . The next month my bill shot up to $450 . This was due right before Christmas , resulting in me not being able to get my son a single gift. I put that on differed payments since being a single mom and having several other bills ... I didnt have an extra $450 to toss to ambit . Cool. The next month my bill shot up again, this time to $540 .. okay so something clearly is wrong . I called and spoke with ambit and their corporate just for them to tell me that my meter test came back fine and theres nothing they can do. The last bill I got (my current ) is now at $465 due on valentines . I have called multiple times , spoke to multiple people , spoke with their partnering company about my meter , spoke with several media personal.. you name it. But they have my name on a switch hold so Im screwed . Basically . Watch your meter for yourself and always double check and get a second opinion. I had a third party tell me something is wrong with my meter and had my ac/heater checked and still ambit refuses to recognize the issue . Just be aware of the type of situation you could get stuck into. ”

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WORST COMPANY EVER

“ I started service with this shade tree company, and I made payment arrangements on my bill and paid $100 THAT DAY and a few days later they STILL disconnected my service. I spoke with the customer service rep and she stated that SOMEHOW they disconnected my lights in error and they made me wait 2-4 HOURS for reconnect service that THEY messed up on please save yourself the hassle and do not go to this unprofessional shade tree light company... Im switching asap. ”

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Worse experience since ice age

“ Been with disconnected lights with a sick kid all day. Spoke to Ambit agents multiple times. Stated we sent reconnect order. I asked them resend it. They said will slow process. I just got off the phone with Oncor and the reconnect order was never sent!!!
I'm extremely livid. Cost me extra money because an employee took it upon himself to take a reduced payment!! ”

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Sneaky hidden fees and faulty website

“ I tried to make a payment online but I had to log in, I tried entering my account number and EVERY time, the site stated that my account number was invalid. Then I tried calling in to make a payment. The recording says there will be a $2.50 "one time" fee for using a card. I entered all the information needed and entered the amount and then everything froze up and nothing was working at all. So I called in and spoke to Candace, a representative, to make a payment. She enters my information and tells me that there will be a $5.00 fee for using the card. I immediately ask why is it now $5.00 when I was made aware three times via automated recording that it will be $2.50. That upset me, so I had enough and asked to disconnect by the end of the month, and that I am putting a stop to this BS and going back to Reliant Energy. ”

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Very bad customer service

“ If you call them to fix an issue or to get a standard discount, they will say you have pay the full amount first in order to get the discout and they charge $5 extra to process the payment. In order to get a few cents doscount you will end up paying mote money. And the communication between two representatives will have two different information and you will emd up with a headache and a hold on the line for hours.
Very bad customer service. Specially, if you have a iphone, you don't have access to mobile app or to their online acct. ”

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Rip off!!!

“ Beware!... yes they are a rip off. Avoid Ambit Energy at all costs! I would not recommend this service to my worse enemy! ”

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Beware! Please avoid Ambit Energy at all costs!!!

“ Horable service across the board! Thay will find a way to rip you off! I've been a client of Ambit Energy for 4 years now. I went through a some hard time and had to have an extension on my account, customer service was very poor about explaining the process, and making sure that I knew the steps in order for my extension to be completed. In result my service was disconnected and I was charged after 4 years??? I was charged an extremely ridiculous amount deposit fee???? Really??? after 4 years of being with the company???? Customer service was not genuine, they were cold-hearted and all about getting their money! I will be switching and going to another company, I would not recommend this company to my worst enemy!please avoid at all costs!!! ”

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WORST CUSTOMER SERVICES

“ I was out of town for 2 weeks I get back and see a disconnection notice so I called ambit to see where I can make payment so they get it quickly the representative tells me several pay location where I can make my payments I go make my payment and call ambit back and tell them I have made my payment and the representative tell me your payments has not posted. I provided a confirmation number and representative say confirmation does not make a difference if we do not get your payment your services will be disconnected. I explain to the representative that I have a new born and can not be without light the manger stated there is nothing they can do . So I had to make another payments, So I pretty much have a 200.00 credit on my account. THIS IS RIDICULOUS YOU PEOPLE NEED TO GET A SYSTEM THAT WORKS AND STOP RIPPING PEOPLE OFF BY HAVING CREDITS CUSTOMER ACCOUNTS . AND YOUR MANAGEMENT CUSTOMER SERVICES SUCK !!!!!!! I WISH I CAN CHANGE LIGHT COMPANY BUT THIS IS ONLY LIGHT COMPANY THAT SERVICES THE AREA I LIVE... As you can see I did not give you people any dam lights.. Because your customer services suck and your receiving payment is the WORST !!!!! ”

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Rip off

“ I missed my payment by a couple of days and charged me 7 times the amount of my bill just to restore service. Bill was approximately 32 bucks and charged me upwards of 200 just to restore my service. Customer support supervisor was super rude and said that I could cancel and pay them 200 dollars for early termination of contract. I literally just paid 5 months of electricity for a on time late fee. Oh and since they don't own my meter I have to pay the other company that own meter a fee too.
Typical companies that nickel and dime you until the end. ”

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Very nice and great customer service

“ I have joined Ambit Energy for 2 years now and I have no problems. knock on wood! The renewal rate is competitive to other company and the customer service was great when I called in. I love the points that I can use to travel and book hotel. I am saving up my points to take a trip to Cancun. How many company out there can offer you that for using their energy. I have this great consultant that answer all my questions and concerns. I have referred 10 customers already. 5 more customers and I will get free energy. This is a great company. ”

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Great Prices and Service

“ We have 5 buildings on Ambit. Every one saved us money upon transfer to Ambit, and we have had no problems at all. Sure, when we miss a payment we get a notice and have to scramble to make the payment on time. Is that not normal ?? Great service - Great staff - great prices. What's not to like ? ”

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ripped off

“ Because I did not get some paperwork back to them, (we were in the middle of emptying our house to have the floors refinished) our rate more than doubled. When I called them the only thing they offered was to sign me back up for the lowest rate that would take one to two billing cycles to show up. They will rip you off if they get the chance! ”

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Frustrated!

“ Everything was going along fine until I was a victim of credit card fraud. I had to get a new credit card and I took the time to notify all those that were on auto pay. My next bill came on my credit card just fine. But the following bill I got a cut-off notice. When I called to find out they are trying to say that my new Credit Card number was used for a one time only payment and not put me on auto-pay again. So now I have the choice to pay online monthly and have to pay $2.50 each month, or pay $700 for two bills to get back on auto-pay. I offered to make my monthly payment plus $50 to widdle away at the second month bill, I can do that but I won't be on auto-pay until it is a zero balance. Plus I will have to pay the $2.50 monthly fee. All this because I was the victim of credit card theft. You would think they could look at your previous history and make some exceptions for this. Speaking to a manager did not change a thing! Counting my days to cancel this service! ”

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In 2015 and they still charge you a fee to pay with a credit/debit card.

“ Rates kept going up year after year, while payment via online using a credit card is charged "$2.50 - Electronic processing fee"

With all of the power transmission fees and usage fees, this is a pretty good deal for Ambit.

Kind of like how asian business only accept cash, no fees. ”

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Just Say NO!!!!

“ This is without a doubt the WORST company for "customer service." I have just been on hold for 40 minutes in their "Customer Care" 800 number hell. I paid my October bill, on time, in November. I kept getting dunning letters which I ignored because I had paid my bill as always, using my bank's direct transfer service. After getting a letter threatening to cut off my power, I called them to see what the problem was, as the amount had been debited from my bank account on the payment date, but apparently never made it to my Ambit account. I have sent them everything they have asked for to prove the payment, it is now two months later, Ambit still "can't find" the money, and they again are threatening to cut off my power over my "past due" October bill (the succeeding November and December bills have been paid). So so so so very frustrating!!!!!! ”

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NOT MY PROBLEM CUT OFF THE LIGHT!

“ I have had Ambit energy for about 3 years now. Signing up with no credit for my first apartment was not a bad experience at all. From my first apartment to a house and a baby on the way Ambit has been my electricity provider through it. I knew times were going to be tough when I would take my unpaid maternity leave and having no health insurance for the baby as well. For the month of January my electric bill was over $300 and was due around the time my 2 month year old had gotten a cold. My bill was due on the 16th so I called the 17th. After waiting for an hour to get a hold of a customer representative I had informed them that I had the money but if their was any other way I could make a payment arrangement because I had to take my sick baby to his doctor appointment where I would pay cash, she asked me the necessary questions to proceed and detailed her notes about my situation and how my husband gets paid every Friday so a payment every week would be made on account. After thanking the lady she told me to pay the next Friday and call back for an arrangement, so I did but after calling twice and no answer and long waiting hours I gave up but still made my payment through the automatic system. That was a Friday that following Monday they cut of my electric. After calling and asking why because I had made the payment the supervisor said its because I didn't call and that was the end of it. I asked her if she could cut it back on because of the cold temperatures and my two month year old was sick and I would just pay it all but she said she couldn't and there was nothing else she could do because I did not call. Never again will I be with this company again after being with a company for years and the circumstances they made me feel like I was trying to not pay. ”

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I strongly dislike this company

“ Very difficult to make payments, high price charges. ”

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Check your March 2014 VERY CLOSELY

“ I signed up in Jan 2014 for 12 months fixed at 7.59 in Ct no problems and very happy with results till MARCH 2014 seems a computer error switch my to 10.5 called on line for 20 minutes before they checked account and verified my 12 month rate promised to send a check in 7 days and so sorry. I know of 2 other ambit
customers who were ripped off but did call in . looks like they did this to many customers CHECK ALL AMBIT BILLS VERY CLOSELY FOR A OVERCHARGE. JL MARCH 2014 ”

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Don't bother with Ambit

“ I've been a customer for almost one year. They lured me in with their low prices. I have never been late, never missed a payment. A month ago I paid them $200 because I lost my bill. I waited for my next bill to discover I under paid by $54. I made my payment for this next bill, including the $54. They turned off my service anyway. Then charged me around $250 just to have it turned back on. It's 100 degrees outside, in the middle of summer and they are going to turn off my electricity? They will not have my business any more. ”

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Be Careful When Moving

“ This is my experience with Ambit -- I had a 12 month contract with them, and a 12 month lease on my apartment. I called and paid what I owe on Dec 17th and was out the door. I asked them to cancel the service (as there were only 3 days left on my contract). Somehow they have no record of me canceling the service, yet gladly took the payment I made on the 17th over the phone. 5 Months later, with absolutely no communication (no e-mail, phone call etc) They sent me to collections on a 30 dollar balance that had late fees up to 80 dollars. They had automatically rolled me into a "month to month" plan, even though I had already moved and used zero energy. No one there is willing to help -- I paid the amount. But this is what I'm telling you to do if you use Ambit.

1.) Lawyer up! Just in case they try to pull a fast one on you

2.) If you're moving, make sure they actually close your account, and some random person in their service department doesn't just say they did, when they really didn't.

3.) Don't let them automatically roll you into a month to month

4.) Just because you pay "everything" you owe, doesn't mean there isn't another pending charge they haven't told you about.

Other than that -- I didn't have much issue with the actual energy provided ”

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It's a scam

“ We were signed up with this fraudulent 3rd party scam. Do not sigh up with these ambit crooks and alert your family and friends of this travesty. ”

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Never again.

“ The billing and customer service departments are nightmares. I had an issue with adding a new checking account. I think what happened is I entered the number incorrectly. I called multiple times and was told my payment was fine. Then I get a call saying it wasn't and that I'll have a fee... even though the gal I talked to couldn't help me fix the problem. I couldn't figure out how to delete or edit the account information and it wouldn't let me add the account because I already had one with that number. so I call customer service and am then told I have a 12 month block that will prevent me from even paying with a checking account at all. The supervisor says there is nothing they can do about it. My deal is if I couldn't edit the account numbers or even see the account numbers I put in I don't know if they are scamming me or if it was my mistake. I asked what the account and routing numbers were and no one I talked to apparently had the ability or authority to see them... they just knew the payment didn't process... even though I was told everything was fine.

The short version... shady, not helpful, parrot policy customer service because the only thing anyone could say is the exact sentence over and over, and an overall lack of training with their employees. Also, I tried to get help through their Facebook page and they deleted my comment. So now I am looking for every review site so no one has to be as irritated and frustrated and the lack of resolution as I am. ”

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These people rip off customers

“ These ppl rip off customers and they are the worst electric company that I've ever dealt with in my 50 years on this earth. I had to use them while I lived at The Enclave at Hometown apartments, because we were having a home built. I never paid as much monthly as I did with this company in my life. In my opinion and if you have an option, do not go with this company, it's terrible what they do to their customers. And if you try to have issues figured out with the customer service people, don't bother because it's a waste of your time. They don't fix anything and pretend like you are who is wrong. ”

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PLEASE I BEG YOU DO NOT USE AMBIT!!!!!!!!!!!!!!

“ I was only a customer with Ambit for a few months.
1. I paid a half payment for my bill on 8/15/15 because I did not have enough to pay the $108 bill for a 600 square foot apartment using the air conditioner at 80 degrees from 8pm to 8am and I take my laundry to a washateria.
2. I received a voicemail on Saturday 8/29/15 that my bill needed attention..
3. I received another voicemail on Saturday 9/12/15 that my bill need attention.
4. I checked my mail on Sunday 9/13/15 and saw my normal white envelope that was my Ambit billing statement that I threw on the counter to open later.
4. I came home from work Monday, 9/14/15 at around 7:30 p.m. and saw my electricity has been turned off.
5. I called Ambit and their automated system said their business hours are form 8am-6pm central time and that in order to turn my electricity back on I had to pay $309 dollars including a $125 deposit, $40 disconnect fee, $25 reconnect fee and a $53.79 past due payment and all of it had to be paid before I turn my electricity on and NO ONE WAS THERE TO TALK TO WORK OUT A PAYMENT PLAN TO EVEN TURN MY ELECTRICITY BACK ON AFTER 6PM!
6. I called a friend to stay with until the next day.
7. I called Ambit the next day at work and was on hold for 30 minutes before I could talk to a live person.
8. Finally I spoke to Longa and when I asked if would work out a payment plan because I did not have $309 to turn the electricity on she repeated over and over that I had to pay $309 before I can turn on the power and that she did not have the authority to accept a payment plan.
9. I asked to speak to a manager and was on hold for 30 minutes before I hung up.
10. My coworker told me to call Reliant.
11. I called Reliant and they are open 24/7 if my power goes off and they take payment plans if it does, and I said sign me up!
12. My power was on that afternoon! No deposit! No Problem!
MY ELECTRICITY WAS DISCONNECTED FOR JUST A $53.79 PAST DUE BALANCE
A FRIENDS ELECTRICITY WAS DISCONNECTED FOR A 7 CENT PAST DUE BALANCE ”

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ABSOLUTELY AWFUL

“ These guys are a bunch of crooks. I set a cancellation date months in advance because I moved out of the apartment. I got verification MULTIPLE times that the once the contract ended that they would automatically cancel the service. Got a huge bill a month after the supposed cancellation date. I called and they claim they have no automatic cancellation and refused to give any kind of explanation or refund. So they essentially told me the new people in my old apartment got a free month on ME.

Absolutely embarrassed that I could get scammed by such a "well known" company, I guess that's why they have contracts and huge early cancellation fees because they know they will provide terrible service and we will be trapped into paying. ”

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RIP OFF

“ This is one of the biggest rip-off companies I've ever dealt with. They bill you starting the day you do not pay $10 for a disconnect notice which cost them just a few pennies to send. Then 14 days after you miss one payment you're disconnected they want a deposit and a big reconnection fee. They are just greedy. Most electric companies let you go a full and tire cycle and pay the next due date without any penalty at all which is what I'm used to. Not these scam artists. Oh and did I tell you that they cut my power off in the middle of an ice storm and refuse to turn it on until the next day. I thought there was something against the law that they could even do that at a time where you could freeze to death. I canceled my service will never go back with them. FYI I talked for an hour and 15 minutes to get my $10 fee removed today and it did work you just have to keep complaining and keep asking for somebody else. So do not believe them when they tell you they can't do it. They can you just have to make enough noise. Ambit, you should have listened to me earlier today now you're going to have to listen to everybody else just like me because now they know that they can get their money back if they make enough noise. The way to get their attention is to tell whoever is on the line I'm sorry you do not have the authority to do this but I know someone does so get me somebody with some Authority because apparently you just answer phone calls I need a person with a real job. I finally got someone with a real job and they gave me my $10 back to stop listening to me. ”

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Very misleading

“ This company is pitiful!!! I switched to them one month ago and very very much regret it. They were very nice and helpful when I signed up and then their so called customer service was gone. I called them when I received my bill and asked to change my due date until the first of the month when I get paid and was told that could not happen. Then I was told my payment was due on the 30th and on the 31st there was a disconnection letter sent out. In my whole life I have never received a disconnect letter. When I called I asked for a supervisor and got no where. This company is a rip off and will NOT work with you on a problem. STAY AWAY!!!  ”

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More than doubled in KWH

“ Had Ambit for 3 years at 6.0 a KWH and it jumped to .139 a KWH. would run as fast as I can. Have talk with others and we have all left Ambit this month. Would go so far as to call this a pyramid scheme. ”

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AVOID THIS HORRIBLE COMPANY

“ I got conned into selling Ambit service and was stuck in a contract. I got no notice of my contract expiring and my rate jacked up. I didn't have time to change to a new company and stayed with them another 3 months. I got a disconnect notice for 9/20 for $97. I paid it on 9/19. On 9/23 my power was cut off. I called to ask why and was told that I only had until the 17th to pay it. So 6 days later they cut my power off and now want me to pay a disconnect and reconnect fee. This is a total scam. I have never had a utility company cut off power after they received payment even when it was pending disconnections before.
This is a pyramid scheme. You will not save money in the long run nor will you make money.
I feel like sucker for getting involved ”

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Late fees and delivery charges

“ I do not appreciate getting a late fee for being less than 24 hours late on paying bill. $10.00 is robbery when you are paying basically on time. I also have noticed lately that whatever my light usage is I am paying half that amount in delivery charges... so for a $60.00 usage add $27.00 in delivery fee then and taxes....it is ridiculous.... ”

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I thought I was making a smart decision...

“ When I switched to ambit I thought I was making a smart decision. I was with TXU for years prior and was convinced of Ambit's cheaper rates. Upon doing my research, Ambit wasn't cheaper than TXU, but I decided to go with the free nights plan. It turned out to be a horrible mistake. My bill ended up being much higher than TXU. Calling customer service isn't easy, it takes at least an hour to get to somebody. And my password never worked, no matter how many times I changed it. ”

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Contact?

“ Tried for two days to contact Ambit about renewing my service. Chat room and scheduled call back just plain don't work. ”

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They say they offer A/C heat sheild coverage but I havent gotten it after 4 mos or more

“ They need to get rid of this coverage and stop advertising for this because they cant enroll you. CS has no answers. This is bad CS ”

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Dont get fooled by initial offer and huge hidden charges are there

“ Dont get fooled by low electricity bill. They have something called avg usage bill from previous year and that make you feel you are getting less electricity bill but at the end of the service they will send you huge adjustment bill. They keep you in dark about this until you disconnect the service. So unfair and wrong business practice. I would not recommend Ambit Energy to anyone. ”

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Just dont. STAY AWAY! Two bedroom apartment, $500 a month

“ I was on a month to month plan with them. Paid more than $800 for two months, for the months of December and January. Switched to a contract with another company, less than $30 a month. Their excuse? Prices fluctuate! ”

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Poor service

“ I was with Ambit for over 5 years and never was I ever late. Paid my bill online and one day loan behold my electricity was shut off. No notice whatsoever, said I failed to pay the current bill. No curtsy call checking to see what might have happened. It cost me 125.00 deposit plus like a $140. to get it turned back on. No grace what so ever. My contact expires his month and will not be renewing it. They better return my deposit. This is how they make interest money on your deposit. ”

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Shady billing practices

“ When my contract expired I was expecting an increase, I was not expecting my bill to double. When I got that bill I thought it was a mistake, nope, customer service said since Im out of contract they can charge whatever they want. So I changed service and now I get the bill for the last six days from Ambit and they want more than I was paying a month, no justification, just bill you whatever they want to punish you for switching service. ”

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Billed without being notified

“ There was a bill posted to my account without me being notified of it. Therefore I had to pay my bill late and when I spoke with coustomer service about the issue they did not help or give any reason as to why I was not notified. I will not be using ambit energy in the future. ”

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Worst Experience Ever

“ Ambit took money off my card for a deposit before they knew if they could even provide me service. After figuring out they would not be able to provide the service I was told a refund would be issued. It took them less than five minutes to take the $80 off my card but for some reason the refund had to be sent back as a check, it has been a month since the day they claimed to have sent my check out in the mail. Customer service is a joke as well as the supervisors. I would not recommend Ambit to anyone ever. They are by far the most unorganized unprofessional energy company I have ever dealt with. ”

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