Reviews for CenterPoint (formerly Vectren Energy)

The best review categories for CenterPoint (formerly Vectren Energy) are their plans and pricing, with an average of 3.5 stars, and their customer service, with an average of 3.5 stars.


Recent Good Review from Outstanding CS!

Customer Service
Adrianna was a wealth of help to me, she suggested different plans & one of them worked perfectly for me..she also took the time to really listen to me,and that's not something you see very much of these days.
She's a gem, and deserves a huge raise
Thank you again, Adrianna!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Outstanding CS! from Piqua, OH on July 5th, 2023


Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Customer Service
Adrianna was a wealth of help to me, she suggested different plans & one of them worked perfectly for me..she also took the time to really listen to me,and that's not something you see very much of these days.
She's a gem, and deserves a huge raise
Thank you again, Adrianna!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Outstanding CS! from Piqua, OH on July 5th, 2023
Excellent business. Perfect performance!!
This business is absolutely wonderful. I give them 5 stars, for everything that they do for me and for others. Always willing to help and reason with customers.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

2701 Cozy Lane from Dayton, OH on October 21st, 2022



Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Not Reliable
Ordered service Friday to be turned on Monday. They didn't call and didn't come. Tuesday nothing
WEDNESDAY I called and they said they were busy.... Really? Piss poor experience! They do a 30 minute call ahead under a blocked and private number... don't miss this call either bc your appointment will get cancelled! Ridiculous!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sue from Urbana, OH on April 10th, 2024



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

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Order Experience
Customer Service
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Likely to recommend
Please do not use them
They will not let you use automatic payments if you use pipp/heap. If you forget what day the bill is due because you're busy, they will charge you basically double what you owe. My bill was originally $48, but because I was late by *one day* its now $117. I'm disabled and can't work much, every penny matters especially with 22's inflation. I can't switch right now, because the apartment where I live only allows center point. They are nothing but money hungry. If you have ANY other options please don't choose center point
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jese from Wilmington, OH on March 13th, 2022