Columbia Gas Customer Reviews (Updated August 2025)

Updated as of August 4, 2025

The best review categories for Columbia Gas are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
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Supposed to be on a budget

I am on a limited income at this time and notice that my gas bills in the summer are higher than in winter months. I am supposed to be on a damn budget. What is the use of having a budget if it is not benefiting you. But the moment I come off the budget I run the risk of having an astronomical gas bill. I work five days per week, am rarely home, and use gas for my stove and heat. IT IS HOTTER THAN A VOLCANO in this apartment even with air conditioning so there is no way I am using any heat in July and August. But I was told it is to help with higher bills in winter. My winter bills were $58 dollars I live in Bellevue, Ohio now and when I lived in Springfield, Ohio I was also on a budget and was NEVER home and was charged $80 a month. The apartment there was gas heat only (my stove was electric. The customer service or management team will not do anything. Customers are at their mercy because they charge what they want even when you barely use gas. I called the gas company around 545 pm on 8/28/2024 and nothing was done I am researching finding another supplier.