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Updated as of May 4, 2026

The best review categories for Duke Energy Ohio are the order experience, with an average of 3.0 stars, and their customer service, with an average of 3.0 stars.

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
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Account Management
Likely to recommend
Budget Billing is a joke, mystical tax computation
Studying 2 consecutive years of bills, I realized that my budget billing seemed solely based on my electric usage, and thus completely ignoring my gas usage. As a result, I found myself paying a year worth of gas usage on the last month of my budget billing cycle (more than 50% of my yearly budget billing total). What a joke! I also noticed that there are multiple tax sources, county sales tax, sales tax and more recently a general sales tax that appeared in the last year or so. But the real question is how are they all computed? (certainly not a percentage of the total cost pre-tax as one would expect).
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sergio from Cincinnati, OH on November 10th, 2025



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend
Don't waste your time
My experience is bad customer service and 1:50 inconvenience fee is stupid give us a person to call to pay are bill just a bad business taking advantage of the people please take away the hidden charges that's not electric we use and only charge us for the electric we use I mean really come on stop doing bad business
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

BAD Business from 45129 on September 27th, 2022