First Energy Customer Reviews (Updated April 2025)

Updated as of April 07, 2025

The best review categories for First Energy are their billing & account management system, with an average of 1.7 stars, and their plans and pricing, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Forever to restore our service

June 14, very mild storm. Only house on our road without power. Took 8 hours to get the lazy workers to show up.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Keith E. Wamer from South Vienna, OH on July 14th, 2024

Answer a Simple Question

Called to find my Budget billing amount, no where on the bill is ot called that. They require you to answer a multitude of questions before they will answer the simplest of your.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Wildanimal from Madison, OH on June 12th, 2024

Bypassable Generation and transmission rate

This is one of the worst companies I have ever dealt with in my life. Hold times are always over an hour, good luck getting an explanation on anything. Its all double speak. My favorite part is that I'm being charged MORE for choosing them as my electric supplier. Someone please explain to me why I am getting charged a recovery fee for money/damage I didn't cause and was not related to my service or property? I cannot even get someone to explain what would be on my bill if I switch to one of these CRES they keep trying to push me off on. When you sign up for one of the CRES you get a bill from the CRES AND FirstEnergy. This whole system seems like a scam!