All 1 Star Reviews

12 Customer Reviews Written Overall


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Stay away from these liars
Their door to door salesman signed us up without consent and after I specifically told him not to. Both he and the the person on the phone lied about their rates. Now I am being charged for cancelling. Don't even let these liars through your door.
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Eric from Columbus, OH on May 22nd, 2018
Hello Mr. Eric Swanson,
I've previously sent you an email regarding your feedback you posted in Facebook, but I got no response. We are sorry to hear that you were not satisfied with the service we provided. My name is Araceli and I reviewed your account at Frontier Utilities, feel free to contact me directly via email at Resolution@FrontierUtilities.com, you can also call at PH#1866-926-8192 and request to speak with Araceli R.I'll be more than happy to speak with you regarding your account. We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.


Thank you.
Sincerely,
Araceli R.
— Frontier Utilities
Misleading salesman
This is just an example of not trusting salesmen and I have learned my lesson thanks to Frontier.

I was misled by the salesmen who was showing that I would have a cheaper rate it I used Frontier as my supplier. He very clearly pointed to a number on my past electric bill and said that was what I was currently paying as a rate. His rate quote was 7.7c which was cheaper than the number he pointed out, however my rate was actually significantly less than his cheaper quote. Now my bill has been 30 or more a month and I feel very upset about this situation.

I am reviewing my experience everywhere I can, to prevent anyone else from making a similar error. Thanks for the life lesson Frontier
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Kelly from Columbus, OH on March 19th, 2018
Hi Kelly, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon.
— Frontier Utilities


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