Long-Time Customer

“ I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen ”

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Be wary of the base charge and their ability to give you a more exspensive plan when renewing!

“ I have been a customer of Green Mountain Energy for 4 years and WAS pleased until I called to discuss a better rate. The CSM stated a cheaper plan was available and that he would change the contract and waive the termination fee for the existing contract. After placing me on hold, came back on a stated they cannot waive fees, so long story short BE AWARE. Be wary of the base charge and their ability to give you a more expensive plan when renewing! It is NOW obvious Customer retention and customer loyalty is NOT in the Green Mountain Energy vocabulary. ”

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Green Mountain Energy responds October 29th, 2018:

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The worst ever

“ I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set to switch over to our new house. New owner contacted me to advise my account was closed? Called GME (3rd time) and they then informed me that they dont service our new house-thankfully we could get same day service with the new provider. To add insult to injury they called 5 days later to see if I had received my final bill & would be able to pay for it? Deceived by 2 different representatives and they gave the new owner the run around-bad news for GME new owner is a local real estate agent for a large firm. Sure GME wont get any recommendations from her or her firm. ”

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Green Mountain Energy responds September 17th, 2018:

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Lies! Do not use Green Mountain Energy.

“ Was roped in by Ira Josephs. He was very miss leading about Green Mountain Energy!

The billing says it all.

March 0.067, April 0.087, May 0.113, June 0.146, July 0.167 PER KWH!!!

My bill went up by hundreds of dollars with no warning. Pecos rate was around $0.068 per kwh. Crazy they get away with stuff like this. ”

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Green Mountain Energy responds September 25th, 2018:

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min5

“ Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision. ”

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Green Mountain Energy responds August 17th, 2018:

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Disappointed with Green Mountain

“ I have been with green mountain for a few years. When my plan expired, I received no notice. I just received a $425 + electric bill! I called customer service and the man told me my kilowatt price and he didnt seemed at all concerned to keep my business! I asked him flat out, do you want to keep my business. He was quiet didnt say yes. So I went to choose another provider. I went with TriEagle! I already have received notification from them that they will notify me before my plan changes! Wow! Im already impressed! Heres hoping for a good relationship with TriEagle! ”

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Shut off and shut out.

“ Ive had gmp for years and despite being vigilant in the past with my energy consumption my bills are off the charts high. I have a small 1 bedroom apartment and my bill this winter was 350 a month!! I had a gf that paid the bill i oaid all other bills. She left me with a thousand dolllar bill in March. I paid 640 in 6 weeks and got 2 more high bills putting me almost back where i was in March. I got disconnected a week ago cause i coukdnt keep up with such a high bill. I was met with a tough crap response to fact i have a 15 month old and 4 year old living with me. I called around for non existent assistance and had a state run agency advocate for me explaining my situation and that id pay in 2 weeks and they wouldn't budge. All my food has gone bad. I live by candlelight and flashlights and its not fun. Im extremely dissapointed they are so uncooperative and insensitive. If there was another company i could go with i would. Ive always had issues with gmp. They could never explain why my bill is always so high for so many years. ”

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Long-Time Customer

“ I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen ”

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Good service

“ Good service ”

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Green light for Green Mountain

“ Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it! ”

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Easy to sign up, but difficult to get them to honor specials

“ I signed up with Green Mountain under a deal when they promised a $100 gift card. I never received my gift card. I then moved to an apartment where utilitied were included, so I did not have to order electricity service, and had a past due balance with Green Mountain. My intent was to use the gift card to take care of my past due balance, but I still never got it. After that lease was up, I moved back to another apartment where I had to get electric service and I went back to Green Mountain. They still tried to charge me for the past due balance and still would not send me my gift card. Customer should not have to jump through hoops just to get what they are entitled to. For this reason I would not recommend Green Mountain. ”

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Customer Service

“ My experience with Green Mountain Energy was not bad until 2018. You would think to be their customer since 2015 they would have treated you better. I consistently renew my contract annually to get on their fix rates plan; however, this year I didn't receive an email reminder from them, as a result, I did not sign for a fixed rate and my electric bill was ridiculously high. I recently called Green Mountain Customer service to ask about my billing. They said: "I am currently on a month to month." Which is about 80 plus more per month compared to what I used to pay with a fix rate plan. I asked, "is there anything you can do to help with the previous rate and who can I talk to help address this." Their response was "I can add a $30 courtesy credit on this month account." I asked: "What about the other month?" Their response: " Well, we did send out the letters to your house three month in advance and there is nothing we can do if it is you who didn't take action." I asked, "who in their right mind know and decided to pay a higher rate?" Overall, I am not satisfied how they treat their long-term customer and help their customer solve their problem. I would not recommend this company to anyone! ”

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Very Expensive

“ I have used Green mountain energy services on recommendation from my Apartment leasing for about 2 years. i thought initially its a good plan with cheaper rates but it got a hell lot of expensive i last 1 year and i paid almost thrice the amount i used to pay. i have no regrets on the services but they became really expensive now with other cheaper electricity plans available in the market. SO i would recommend to do search on other plans available in your area. ”

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Happy til the end

“ The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee. ”

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Just Don't

“ I had green mountain at an apartment that I moved into because the apartment complex recommended them. Their rates were a little expensive but they claim to help the environment, so whatever. The problem came when I moved out of my apartment to my new house. I called to get my service transferred and was on the phone for about a half hour before being told they couldn't find my new address in their system. A month later I find that I'm still being charged at my old address so I called to get it taken care of and the agent I spoke to "Carlos" told me he had no record of a call.. About 15 minutes of me insisting that I called he was able to find the call and stated that since I had wanted to transfer my service and didn't specially say to cancel it they left it running and couldn't do anything about it. I asked to speak to his supervisor and he told me he was the supervisor and no one else was available. About 10 minutes after insisting I was finally able to speak to his supervisor who stated it was a bad situation and understood it seemed like bad customer service to me but she couldn't do anything. Moral of the story, save yourself the headache and go with someone else for electricity. If you're worried about the environment take the money you save by using a different service and donate it to an environment charity. You'll be happier for it. ”

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scam artist

“ I was signed up for green mountain energy with out my consent. Once I realized that my electricity was not under the desired company I reached out to them on several attempts to get this sitiation handled. spoke to several agents and supervisor along eith advising them that I never gave anyone permission to sigbn me up under this plan. no one was able to resolve my issue and they also continue to send me bills after I stated that I was not supposed to be signed up with there plan. all of this happened because of a agent that was stationed in the grocer store ”

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Solar Rebate Program

“ I moved 2 accounts last year to Green Mountain Energy to take advantage of their solar Rebate Program. In December I took bids for an syatem of a 30 panel, $34,000 install. I checked back with GM to verify the program only to be told they had made some changes. NOW, if I generate more power than I use, the excess will show as a credit on my account, BUT, I don't have access to any credit over my bill. So, if I should over generate power every month, that money just sits there. The only way I can get it out is to cancel my account. How stupid is that? I guess I could keep my account with GM til my contract ends, switch my service back to TXU on a short term contract and then transfer back to GM. How stupid is that. SO, beware Green Mountain Energy. Bad business. Just another solar hype program to get you to switch providers. Needless to say, I canceled my solar panel install. And, I will be moving my service away from Green Mountain. ”

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Rip off existing customers

“ Green Mountain tried very hard to get me to renew at a high rate (13.6 cents a KWH). Even tried to tell me that was the best rate for existing customers. (Both via mail and via their website and via their customer service, so it was a repeated and concerted effort to overcharge me.)

Since I knew other providers were offering 10.6 cents and GM was offering that for new customers, I kept asking for their best rates. After an hour on the phone and 3 times on hold while a manager was consulted, they offered me an 8 cent rate. (All rates include Centerpoint charges, so in this case the GM rate was 3.1 cents). Couldn't convince them to give me more than 13 months or to start it immediately (either of which should have been an option), because I was tired after so long on the phone. I have been a GM customer for 15 years, and expected to be treated better than this. ”

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Charges are to high

“ I received a $400 light bill for a 1-bedroom town home for one month's worth of electricity. I've been with them for over 5 years and never had a light bill this high. Customer service was no help they told me to contact Centerpoint and that I will have to pay Centerpoint to come look at my meter I do not understand why I should have to pay Centerpoint to look at my meter when I paid Green Mountain for my electricity. I would not recommend this company to anyone ”

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Horrible

“ I had them for 3 years and my bill was alright in the first year but seemed like it just kept increasing. I renewed my account twice. The third year they didn't send me any notification for an account renewal opportunity and my bill was 3 times the amount and they charged me not only twice what I normally had, they wouldn't help me resolve the high bill. When normally my bill is something like $50 in the winter this time it was $161! i went in circles with them and I finally got fed up and immediately cancelled and now I have to pay what usually all my bills are together so they don't ruin my credit. I have shared this with my circle of family and friends who all had green mountain and they are switching this week.
Too much for "green" energy. ”

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Over priced

“ They over charge, have no leniency, and nickel and dime you to where you cant even afford to have electricity. I don't recommend it to anyone! ”

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Padding energy bills to fatten pockets

“ I received a $250.00 utility bill. My utilities are suppose to be free between the hours of 8:00 pm to 6:00 am. I leave my apartment every morning at 7:00 am and return after 6:30 pm. Yet my bill states my daytime energy charge is 1337 kWh and my night time is 1038 kWh. How can this be? Someone please recommend an energy company that does not rob you blind. I did not pay this living in a house. They cant possibly be reading my meter. ”

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Higher price but you get what you pay for

“ I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc. ”

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Sheisters and cheats

“ Worst experience ever. Give you low rates then jack the price sky high once they lock you in a contract. I cancelled earlier. Even with the $200 cancellation fee, it was cheaper to cancel and switch to Ambit than stay with those crooks. I wished I could give them 0 stars but unfortunately 1 star is as low as you are allowed to give. ”

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Poor customer service

“ I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again. ”

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worst experience

“ Misleading information from agent, don't care about consumer, if you not pay you will have collection agency to collect. ”

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They had system issues they could not process my order

“ I did the application on line and I was told no deposit then later they wanted me to pay a deposit then when they realized I was right I went with another provider ”

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RUN!

“ The service is fine but the bill is too much. I was with them for 4 months and I just kept seeing my bill sky rocket! Don't switch with them. ”

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Pleased

“ We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others. ”

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Billing Department is Horrendous and no means to contact corporate Hq to discuss

“ We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.

The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures. ”

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Solid choice for Renewable Energy

“ Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.

The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal! ”

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False Promises

“ I was promised that my bill would be cut in half. My bill increased from my other provided.
I was promised that my commercial meter and residential meter would be combined as one either residential account or one commercial account. They were not, and my plan was changed 4-5 times trying to repair the broken promise.
I was promised there would be no change fees. I was charged $56 to change companies.
I was charged $43 for two days electric when they put me on the wrong plan. When I asked why I had to pay, they blamed TX New Mexico Power. The power company blames them. When I complained about the meters the residential division blamed the commercial division and vice versa. No one person can tell me what is going on with my accounts. They don't talk to each other.
I could not get a bill. When I finally got one it was for 3 months of over charged electric. Once again I was given a new plan.
In between trying to figure all this out I got disconnect notices. I would go on, but I'm tired.
I am now researching solar power so I don't have to mess with these people ever again.
To quote one of my favorite movies, "there is no rating for stinks. If there was, you would be stinks". ”

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Do not use Green Mountain Energy

“ By far the worst company I have ever worked with. They advertise low rates but then charge hundreds of dollars of extra fees. There is no customer service to speak of. Calling their customer service line is a headache because you always get transferred to five different people, have to give them all the same information and then they can never actually help you. Now, after canceling my account, they are charging me almost $400 that is not in my contract and is probably illegal. I can not get a hold of anyone that can explain the charges or get them taken off of my bill. I would recommend that no one use this company and they should probably be investigated for shady and illegal business practices. ”

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worst service EVER and years later come after me for a bill I PAID. HILARIOUS

“ It has been so long i had wiped this experience out of my memory - They had the worst customer service, jacked up accounting --would bill you for very litle then hit you with a bill so high that your whole monthly budget went to them. It was HORRIBLE. And to top it of that they were not even really environmentally friendly - that was supposed to be their deal and that is why we went with them. So we move on to TXU--have had perfect service - never a billing issue--never. Cut to today and some collection agency calls me with a bill from these idiots for a bill that we PAID!!!! Stay away from these ones--they are either really really stupid and disorganized or just corrupt. ”

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The best Texas energy provider. Period.

“ I've been their customer for the best part of 4 years now.
I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.
When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.

Green Mountain Energy stands out kindof on its own:
Cheapest plans out there, bar none. My bill in August was $36 for 474 kwh
Fair fixed plans
Easy to use website / billing / charts
Weekly email updates on energy usage
Friendly competent customer service ”

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Duped into switching to Green Mountain

“ I was lied to by a very sly salesperson and told my energy bills would be two-thirds of what they typically were if I switched to their free weekend plan two-year plan. My bill for the same period in 2015 was $406 and 2016 was $369. I recently switched to TXU with no free nights OR weekends and my bill for the same time period in 2017 was $169.

Don't believe them when they say they will save you money. You can count on double and triple the energy bills. I feel so stupid for believing them. ”

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Short Experience

“ I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me. ”

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Came home to find the power was disconnected by mistake!!!

“ They admitted their error in disconnecting the power on Friday, June 30, 2017. Got run around from several supervisors from about 6 pm to 10 pm without any resolution. Lost all my groceries from the refrigerators and freezers. We had invited friends for dinner on Friday and had to cancel the plans. They kept saying the power cannot be restored until the next business day. Finally on Saturday got hold of Samatha who worked on getting us a hotel for two nights.Power was not restored until Monday. July 3, 2017. As of 9/18/2017, no one has bothered to reach out to me regarding reimbursement for the food lost and having to eat out. Got hold of Samantha again today and she tried to be helpful to resubmit the claim. It seems like she is the only employee ( not even a supervisor) who really cares. She remembered me when I talked to her today. She remembered she had helped me with hotel reservations. Samantha thank you very much. Samantha gets 5 stars for customer service but the company does not deserve the same rating. The supervisors and upper administrators can learn a lot from you about customer service!! ”

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WHY NOW

“ I've been with GME for about 8 years if not 9. I left TXU for what I could prove was way better service. As of 9/8/2017, I must say that I have never been shown poor customer service all of my years being with them. I live here in HOUSTON and like many other, lost so much!. I called to cancel my services with them about two days ago when I learned that my property will be torn all the way down, they sent someone to read the meter on today and all of a sudden I get an email with a final bill of 320.00!!!!! When I called to see why, the rep did not seem to get what I was asking so I asked to speak to a sup. He got on the phone and I advised me that I owed for July and Aug....I was confused as I know I have access to look at my bills through them online and July was most definitely paid and only Aug. was due. I explained to them my situation and that I am a week late paying Aug. due to having to choose safety as priority due to the storm. He seemed to not care as he stated the same thing. He then advised me that it will be reported to a collection agency if I do not pay....I am thinking....did I dial the right number??!!! I became so irritated with the manner in which I was being treated, so I advised him to do what you need to do and ended the call!!! As I calmed myself and went to my account, I WAS RIGHT!!!! JULY WAS PAID AND ONLY AUG. REMAINED!!! Turns out that GME have decided to charge me for the month of September as my PDF for my current bill states my Aug. payment amount and CURRENT CHARGES....meaning, GME just added a new bill!! I am so disappointed in GME for the simple fact that I should not be charged for a month of service that I will not be using!!! I am taking my complaint to a higher office.... I cant allow them to get away with this!!!! ”

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Expensive

“ I spoke to a sales rep the ones that have a booth at a store and wanted info, she told me that the average paid is no more than 11 cents, that was lie number 1 it comes out to 12. Something. Lie 2 was that AEP charged way less because it was not being brought in from another city, turns out it was way more expensive as well, lie 3 was that she said there was no contract, i logged into my acct and it says i have a contract with them that ends 2022. They charge a few dollars if u pay after the due date, it has it on the paper but the next month they still charge an extra amount for being late the past month and they charge to send out a disconnection notice the day after i paid it. Complete rip off from this company, i should have stayed with TXU ”

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LIARS

“ They lie when out of contract and charge upwards of 20 a kilowatt! Customer service sucks, not using renewable energy. Tried to tell you the electric provider charges per kilo and it's their fault. LIARS ”

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ANGRY

“ I have never been so mad at a company in my life. We have prepaid through green mountain. We came home from work at 5pm last night and the electricity was out because *apparenly* we ran out. We weren't notified. We made a payment at that time. We left to go to a friends. Came home at 11pm and still nothing. We paid even more money thinking we just didn't load enough. Fast forward to 2am, still nothing. I pay even more money. It's now 4am. I have work in the morning and I am exhausted. I live in Texas so it's a good 85 humid degrees in my apartment. Green Mountain is also unreachable. I am so unbelievably upset. I'm exhausted and hot. I've gone back and forth from the car just to charge my phone so I had an alarm for work in the morning. At this rate it doesn't look like I'll need one. ”

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Worst Electric company ever!!!

“ I was told my credit will go back on the credit card now they told me they'll send me a refund check in approximately three weeks I've asked for a supervisor to contact me I've talk to my fifth person me calling them and the check is in the mail they did say the girl told me the wrong information and they've done nothing to correct it They've misrepresented themselves and they've done nothing to assist me or show me any empathy or understanding go elsewhere I promise they're horrible. Customer service whatsoever you're responsible and what they say. Can't say account management and customer service deserve any stars because they don't deserve them at all!!! Beware!!!! I had to give them a star in order to write this review because I don't want you to end up like me. Most definitely shop elsewhere!!! ”

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WORST CUSTOMER SERVICE EVER!!!!!!!!!

“ I've been with green mountain for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I called to request an extension on my bill. The representative told me that I could pay my bill the next week. So I was really surprised when my bill was drafted out before the date the representative and I agreed upon. So I called again to see why and they explain to me that since I was setup on auto pay they could not stop the payment going thru. I was very upset and stressed up because this cause my bank account to be overdrafted and I was charged overdraft fees. The rep then assured me that they would credit my account since it was an error on they part.... long story straight it's been several days later and they have yet to credit my account and I'm still being charged over draft fees. WHAT A NIGHTMARE I would NEVER recommend green mountain to anyone ever!!! This has been the WORST experience ever. I'm basically paying for their errors. ”

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Long time customer relationships means nothing here

“ I have been with this company for 10 years and never once had an issue until April of 2017. I dated my automatic payment incorrectly and my power was turned off. I called to explain and apologize for my error and requested they restore power as payment in full was scheduled, and did, take place in only 16 hours. They blatantly refused even after I explained my situation and made sure to highlight my status as a long time PAYING customer. Fine by me, I'll exercise my right as a consumer to take my business elsewhere and make sure to let everyone I can know how much their customer service sucks! NOTHING ELSE MATTERS BEYOND GOOD CUSTOMER SERVICE! Fancy thermostats, reps hassling you at the grocery store, colorful flyers with "saving the planet" nonsense are all a waste if you can't take care of the customers you have. Energy providers are a dime a dozen in the Houston area. ”

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Letter of Credit

“ I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident. I spoke with a representative from Green Mountain on June 27, 2017, to resolve this issue. The Green Mountain representative informed me that my July bill was due on August 11th and Chase paid it on August 12th, and my September bill was due on October 11th and Chase paid it on October 12th. Thus, my Letter of Credit stated I had two late payments. The Green Mountain representative suggested I contact Chase about this apparent discrepancy and she refused to remove the two late payments from my letter. Later that day, I spoke with a representative from Chase Visa and was told that they only have a record of the process dates (8/12/16 and 10/12/16) and no errors were recorded. As a consumer, I feel I am at a distinct disadvantage because I cannot prove when these requests for payment were actually made by Green Mountain. This seems like a simple matter that could be resolved with little effort. Both bills were paid, and I had no control over when Green Mountain submitted them. ”

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Worst Service ever

“ Worst electric energy. High way robery, Their plans sounds sweet but down the line the bills are very expensive. On top of this the oncur charges. I have taken contract for a year having said that i get best deal per unit for a small single bed apartment. This is not a green mountain, this a grey mountain.
I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to under. On top of it aggresive response warning back about the penality charges if terminate early. I hate to extend my contract..... ”

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Ramzi Baransi

“ was very pleased ”

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Will not cancel account and keep billing

“ I have requested Green Mountain Energy to cancel the subscription (as my apartment lease ends) but they didnt do it and kept billing me. I just noticed the bill and when realized called customer care to learn that they don't have any records of my request. Surprisingly they say that they don't see records of my call either. Liars. ”

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Unexplained charges

“ We have been with this provider for about 5 years and have had major issues with incorrect billing/charges over the last few months. Payments not being credited appropriately etc. Customer service department is rude and lacks the basic knowledge to address your concerns. Currently shopping for a new provide. The 200 dollars to break the contract will be well worth it. ”

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HARASSED

“ I called to get a rate so I can compare between companies. I was looking at their rates online at the same time as well. The girl (Jazlin i think her name was) was giving me a worse deal than online! So I told her that her online deals were better. She lowered but still not as good. She then told me that the difference was so small that it wouldn't make a big difference to my bill. Who cares! Why would I want a deal over the phone that isn't as good as the online one? I told her thank you for her time and hung up. She then called me SEVEN times!! I finally answered so she would stop calling and she still went on about how little the difference was and talking like I am stupid for not wanting a worse deal. HORRIBLE customer service. Will be going with a different company. Sad too cause I have been with green mountain two summers in a row. ”

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HORRIBLE Customer Service!!!!!

“ Moving to Texas, I had no clue how the utility industry operated. I had several options so my deciding factor was a mix of rates, renewable energy options and customer incentives. I literally selected this company as my utility provider because there was a $100 gift card incentive for being a new customer. I never received the card or heard anything about it further, until I received an email late December 2016 that asked me to confirm my information and that a card would be at my door in 7 to 10 weeks. So, I called in February to check on the incentive to find that they have been over charging me AND, that I will not be receiving the card at all. They have yet to give me a reason why I will not be receiving the card, but to me the company is just HORRIBLE altogether! The times that I have called customer service have been painful! The employees do not listen at all, and they lack the ability to think critically and problem solve. Literally I called customer service this week and expressed my discontent with them charging me random fees , and the man on the call told his superior that I was "threatening to sue them", wow really?! I had to laugh because I literally never uttered a word in reference to suing anyone at all!!! In fact, what would I be suing for????? LOL I asked that she please listen to the prior recorded call, because his claim was so far from reality! I hope that anyone reading this review will reconsider if you have Green Mountain in mind for your utility provider. If you value excellent customer service AND safe and reliable energy, pass this company byPLEASE do yourself a favor and do not sign up with Green Mountain Energy! ”

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The biggest joke of a company i have ever worked with

“ This is honestly this worst company I have ever dealt with. Their representatives are completely unprofessional and have a complete lack of knowledge of their own policies. They rely completely on the mailing system to keep track of your services and can't even handle accounts correctly in the first place. I was paying the electricity for another house for 3 months ”

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Ok

“ I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon. ”

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Excellent Service and A Lot Cheaper Than I Expected

“ Excellent Service and A Lot Cheaper Than I Expected ”

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Don't use this company

“ I was searching around for a better price for electricity, I was happy with the company I was with but hoping to get a deal. I saw that green mountain had a lower per kWh price than my current company and they had a $300 bill credit. I have not received my credit and numerous times haven't received my bill. Causing my electricity to be disconnected because when I try to pay online there is problems doing it. I have paid the day before disconnection was scheduled according to the representative but still got disconnected. Also my bills are higher than they were with the other company. There customer service people are awesome they don't try to work with you. I cannot wait to leave this company. They do not work with their customers. I then read in another review that their customer service is located in Mexico no wonder they don't work to help their customers. ”

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In what universe does a Customer Service Manager not take calls?

“ Two months in a row I have paid online before the due date I am a retired bank customer service representative of many years. Two months in a row I have gotten emails advising me the payment is past due and I am subject to cutoff. I've tried talking to the supervisor, who "doesn't take calls."
I don't pay my obligations late, and certainly not a utility provider. I'm a senior citizen with a heart condition and cannot go without power. If the customer service supervisor "does not take calls," what is this employee supervising? I would like someone to call me as soon as possible. have tried online chatting but get no response. ”

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Had to change services

“ I had great service until I tried to move. I did the online progress to change my address and double checked that it was right. I moved and almost to months later found out that I had been paying for my last apartment because my account was never moved. I called and they did not try to help me but told me it was my fault for not calling them and trusting the online feature, but that my account was canceled. A month later I get an email of late payment because they failed to mention that my account was not really closed and that I still had a balance on my account that at the moment did not show online. ”

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DO NOT GET GREEN MOUNTAIN

“ They are the worst company ever!
They will add charges to your account wihtout telling you and then when you call to figure out why they will give you a reason from months prior to them charging you.
My elctricity got shut off 3 times becuase they never told me about the money I owed until my lights were turned off and I called them to see what the problem was! The whole set up is just horrible! ”

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GM does not want to give deposits back

“ HORRILE experience! In APRIL my husband and I moved to Dallas from out of state. Our apartment complex required us to have electric set up at least 24 hours in advance of moving in. We called Green Mountain and ordered electric service. GM required $150 deposit up front. Since we were renting two apartments, that was an inconvenience, but we paid via credit card several days ahead of schedule. As we are loading boxes into our rental truck the day before driving to Dallas, I get a call from our new apartment complex letting me know electric was not initiated yet and that I needed to call GM and inquire or we would not be able to move in. When I called GM I was on the phone for two hours and I was transferred to at least 10 people. I had to explain my situation as many times. Customer service could see that we were denied service but did not know why and they kept passing me along to someone who might be able to tell me. Finally, it was discovered that GM will not accept my husbands drivers license because it is out of state. The only other option is a social security card, and could we please fax it? No, we could not fax it; it was buried in a box somewhere! The next morning we called a different company and had no problem getting service (we did not even have to pay a deposit). A few days after we got settled in to the apartment I called GM to get our deposits back. Again, customer service we less than helpful. They had the WRONG DATE listed for initiation of service on one apartment we created an even more confusing issue. They said we would receive a check in a week.HUH!!! I had to call back six times to get our check, which finally came 6 weeks later in late JUNE. It is AUGUST now and I am STILL having difficulty getting the other $150 back from them. Not only did GM take our $300 but they did not even notify us that there was an issue with the drivers license. And getting our deposit back is turning into a nightmare! GRRR! ”

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No Issues at all, very helpful!

“ I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain! ”

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Don't use this company EVER!

“ They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested a 'shut off' date and was told they would do it. Now six weeks later I've gotten two bills for service I didn't want and they deny even being contacted. They are no better than every other utility company, just after more and more money. ”

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Customer service - non existent

“ I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the email. I have sent numerous emails over the past year complaining about their payment system on the Web that looses payments. I even get an email confirming payment. Then several days later I receive a threatening email to pay or disconnect. So then I receive a bill with late charges and disconnection fees. I have attempted to call but I work long days and don't have time to wait more than an hour on hold. I have even tried first thing in the morning, but after 40 minutes I have to hang up because I have s job, just like their employees do. I have tried emailing, but nobody takes the time to respond. All I ever receive is an automated reply that they will respond within 48 hours. Well that's a joke because one year later they still have not responded. So I suck it up, pay the bill again and the late fees because the alternative is they will disconnect. This company is a joke and nothing more than a scam to get more money by simply ignoring you. I even sent them a snail mail letter about six months ago, no response. How does one dispute charges if you cannot reach anyone. Getting service was easy. They answer their phones. When I tried that ti get to someone, I was put on hold saying I had the wrong department. I waited over an hour listening to garbage. I will not renew when this contract is up in July. ”

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Reliable

“ It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up. ”

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Great for smaller households

“ Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45. ”

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Just DON'T

“ Apparently my service was ended February 11, 2016...today is May 11, 2016 & I come home from work & my power is off. I called Customer Sevice to speak to someone that was fluent in English. She kept repeating that my account closed on 2/11/16. I got no notice that my account had closed. Here we are exactly 3 months later & no power. I was then told that I would have to pay another deposit & sign another contract. Meanwhile service wouldn't be restored until tomorrow. What about my food in the freezer & refrigerator today?! Just avoid them at all costs. ”

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Add me to the list of unhappy customers

“ In June 2014 I signed up with GME for a year's service. All was okay for that year. I called a year later to get current rates on electricity for a new annual contract and was given a highly deceptive quote. I renewed based on what I was told, but when I got the Electricity Facts Label in the mail I saw the cost per KWH for my selected plan was actually much higher than quoted. I had to file a complaint with the TxPUC to get it straightened out. Do yourself a favor --- pick another company. The Power To Choose website run by the TxPUC is another good source to check rates and complaints in addition to this site. Thanks, Tx Electricity Ratings. ”

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Contract Cancellation Fee $1450! BEWARE!!!! Shady Practices!

“ We signed a 2-year contract to get what we thought was "the best rate going". We quickly learned that we were not saving any money. Stuck with them the full 2 years. 6 months before the contract expired they sent us a new one "to keep our rate locked in". We signed it because contract says that you can cancel and not be charged a cancellation fee if you switch providers when your contract expires. We switched to Reliant on the exact same day the contract expired. They still charged us a $1450 cancellation fee! We are now involved in a back and forth debate about whether or not we owe this fee. I foresee this company ending up in litigation at some point, either with us or in a class action lawsuit. Avoid Green Mountain. They promise great savings and deliver high rates and exorbitant "money for nothing" fees. ”

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They overcharged me. Will they overcharge you?

“ Very simply, I called them to get electricity for my single family home, in a residential neighborhood with a residential electric meter. Apparently I called the wrong number and got the commercial department. The rate they charged me was 50% higher than the residential rate, plus additional taxes not charged on the residential rate.

Once I realized it in the second month I called it to their attention and they refused to back down. They kept repeating over and over again, "You signed the contract." Legally, they are right. Ethically, they are a company that ripped me off because their commercial department just wanted a quick sale. They could have easily said, "You called the wrong department. Let me transfer you." They chose not to.

I've cancelled my service and will NEVER use them again. Avoid them at all costs. ”

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Very Pleased

“ We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company.

Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service. ”

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Completely satisfied with GME after 3 years

“ So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me. ”

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Highly Satisfied

“ I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life! ”

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Horrible Customer Service

“ My contract ended with Green Mountain energy in December because I moved addresses and didn't wish to pay a $150 transfer fee to transfer services. The services weren't canceled until January 19. My refund check was issued 10 business days after, and the customer service rep told me it would take 21 business days. No issue. It's now March 2, still have yet to receive any refund check. I called Green Mountain to notify them of this issue, and there was no urgency nothing. Instead I was on the phone for 15 minutes out of my work day, 10 of them being on hold while a ticket was issued to send ANOTHER refund check. The rep comes back on the phone and says it will be ANOTHER 21 days before I receive my check...She said there wasn't anything they could do about it and all they could do was send another check. This is terrible customer service. The check should be overnighted or something, but whatever. Never use them unless you want to be passed around and not get the service you deserve. ”

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GME 4 Life

“ I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America. ”

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