IGS Energy Customer Reviews (Updated April 2025)

Updated as of April 7, 2025

The best review categories for IGS Energy are their customer service, with an average of 1.1 stars, and their billing & account management system, with an average of 1.1 stars.

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Recent Good Review from Bruce

IGS is a very reputable company for energy rates

Ive been an IGS customer for 7 years and they continue to provide competitive rates without price gouging the customer at the end of the contract! My IGS territory manager keeps me up to par with my rates and educate me on what the markets are doing!

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Likely to recommend

— Bruce from Canton, OH on January 11th, 2022

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

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EDUCATE YOURSELF

I read the other review here and they don't sound very educated. ALL SUPPLIERS HAVE TERM LIMITS!! If you don't renew, you go variable! As for "being switched without knowing..." IGS has purchased several energy companies over the years....it's by default people.

Don't complain if you don't renew for a fixed rate, don't complain if you're past company was bought out because they did shitty business. I'm thankful IGS educates.

IF YOU DON'T ASK, YOU WON'T KNOW!

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— People Are Dimwits from Mansfield, OH on January 29th, 2021

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

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IGS is a very reputable company for energy rates

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— Bruce from Canton, OH on January 11th, 2022

Most Recent 1 Star Reviews

25 Customer Reviews Written Overall

Read All 1 Star Reviews

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Scam Door to Door Sales

Company is a giant set of scams. The individual who came to the door to sign up for the account claimed that their rate would be cheaper than the previous rate I was paying. 1st bill came and it was not in fact cheaper as promised. In talking with customer service they claimed they would in fact cancel my account and waive the early termination fee. When I got my final bill from AEP using IGS what was on the bill but the Early Termination fee again. I had to call a second time to get that waved. Meanwhile the complaint with PUCO was closed when they claimed the salesperson who came to my door no longer worked for them less than 2 months after they signed me up and they told PUCO they were waiving the fee then as well. Do not answer the door or talk with this company.

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— Ethan from Findlay, OH on September 24th, 2024

IGS Energy is a SCAM!

DO NOT fall for these thieves like I did! I am embarrassed and livid. They will send someone to your home as if you are already their customer. They will make it out like they are simply explaining your rates to you as standard procedure. You won't see the CONTRACT that they trick you into signing. Once you realize it's a giant scam, it will be too late to cancel without having to pay the "early termination fee," as they only give you 7 days to do so.
These are your typical slimy, sneaky salespeople who distort truth to get your money. STAY AWAY FROM IGS ENERGY!

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— Not Happy "Customer" from Grafton, OH on October 30th, 2023

DO NOT USE

Completely predatory company that charges a 200 dollar cancellation fee PER ACCOUNT. They lie and say there isn't one and shmooze you into going for clean energy, but your rates go up. You are locked into a contract. Shame on you.

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— Verdi Feltman from Cincinnati, OH on September 13th, 2023

Bait and Switch

I just had a salesgirl knock at my door. Tried to tell me my account had recently been switched to an out of state provider and IGS Energy wanted to switch us back. I've never changed anything on the account. We were never their customer in the first place! Argued with me for some time, I finally asked the salesgirl if the account had been changed from their service to another provider why did they let it happen in the first place. She said have a good day and left. This is a classic example of a Bait and Switch scheme! Also, the second time she has been to our neighborhood, we are on to her tactics.

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— Tried Of It. from Belle Center, OH on August 10th, 2023

TOTAL SCAM

This is the first time I am writing a on on-line review. I hope it helps others to do their investigation before considering signing up with ISG.
When we were approached by a representative of ISG, he made a number of claims regarding our natural gas bills. The most egregious, stating switching to ISG would "guarantee" we would be paying less for natural gas going forward. We just received our first invoice. Our monthly budget went up by $ 109.00! To add insult to injury, we were out of town for 25 days that month!

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— John - Sylvania OH from Sylvania, OH on August 7th, 2023

Lies and deceit

This company employs unscrupulous sales people. We were lied to by our salesman who told us we could cancel without penalty. He had me sign on an ipad and basically never showed us a contract but said he forwarded to us. We did not get copies so were unable to cancel within three days as it simply slipped our minds. After canceling we were charged cancelation fees. Not until I complained through BBB did we even see the agreement. Igs finally sent me the contracts 4 months later and basically told me to pound sand. This is a dishonest group with a rich man living in dublin enjoying his company's larceny. If you've had problems report it to the Ohio AG.

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— Chuck from Chillicothe, OH on June 2nd, 2023

IGS scam

I will never recommend IGS to anyone. My bill for them has doubled. I am shocked that it went up so high. Do not go with IGS

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— Marlene Griffin from Mentor, OH on April 19th, 2023

Scam

I had a sales person knock in my door claiming previous owner of the home used them. Everything this man told me was a lie! You will pay More, then they will cancel you claiming you picked another electric company and then you will be double charged and the new electric company that is picked for you will also charge you! I'm on social security and this has cost me around $800 that I don't have! My advice DO NOT USE iGS, total scam

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— Sandy Wolf from Dayton, OH on April 2nd, 2023

Rip-off

First of all, I am always skeptical of door to door salespersons, but this is how this company operates. They caught my 79 year old husband instead. They talked him into a fixed. However they failed to acknowledge the length of the contract. We went from 3% rate to 16% without prior knowledge. Beware of anyone showing up at your door with a clipboard trying to sell energy rates that sound too good to be true. As with everything if it sounds too good to be trueit usually is.

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— Tanya from Lorain, OH on September 29th, 2022

Rip-off

They changed my rate to 0.1599 my Ive received a bill of $500 they changed it without my knowledge!! When I called them to let them know one of person who answered the phone he said that he did not see any letter been sent and the supervisor she said that there is what a joke!! I dont recommend them to nobody.

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— R. from Dayton, OH on September 8th, 2022

Worst ever!

Do not go with this service. Their prices are so high that my bills have doubled. As a senior citizen I thought I was getting a good deal. Boy was I wrong. They won't let you cancel without paying a $99 cancellation fee. Customer service is the absolute worst. Filed a complaint with BBB. Avoid at all costs or you'll be paying much higher bills!! I will post everywhere I can letting people know what a scam this is.

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— Nancee Seitz from Norwalk, OH on August 23rd, 2022

Price Gouging

Was never informed about my account going variable, they jumped up over $100 in one month, when you call nobody cares to help you, cancelled service.

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— CJ from Massillon, OH on August 23rd, 2022

Liars and frauds

Signed up with them years ago with a fixed rate at 6 cents per kwh then which was good while it lasted then last month with no notice went to 10 cents and just figured it was because of the normal aes rate hike in the news then this month hit us with a 550 dollar bill and realized they were now charging us 16 cents per kwh. Figured it had to be a mistake called them and they told us no mistake your fixed rate contract expired and said they supposedly sent us a letter but never got it. They are lisrs and frauds and will screw you over whenever they get a chance stay away and avoid at all costs.

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— Claude from New Madison, OH on August 2nd, 2022

Pushy door to door grifters...

Just moved into a new home so that usually brings out the parasites... was told the previous owner was a client (he was not) and that all the neighbors were (they are not) and that he was somehow affiliated with the township (again... no.) I honestly still can't believe people are allowed to come on people's property and use these high-pressure hustles. It also didn't help him that I've heard of his company and heard the horror stories from people they've scammed.

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— GL from Maineville, OH on July 29th, 2022

IGS is a scam

I did the Eeny mini mini mo catch the father by the toe and decided to drop IGS in 2019 for my home in 43207.. The company didnt cover most of the repairs causing me great stress and strain and sleepless nights. I dropped the insurance like a hot potato. You get your best ideas in the morning.

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— IGS Is A Waste Of Money from Columbus, OH on March 17th, 2022

Solicitation to the elderly

Shame on you for having a young man come to my elderly mothers home! There are no soliciting signs up. How dare you! My mother was so scared and she should be! Shame on you!

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— Erica from North Olmsted, OH on February 16th, 2022

Liars, frauds, scam artists

We previously had NOPEC in our neighborhood. An IGS rep stopped by our house telling us who they were and saying that all of the neighborhood was switching in order to not experience an increase in payment. I was told and reassured that my price would not necessarily go down, but it WOULD NOT GO UP. The first month after switching, my bill was double.... Please stay away

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— Matt T from Lakewood, OH on February 9th, 2022

Essentially fraudulent or at least duplicitous

My first encounter with IGS was when l rented utilities weren't even in my name and they tried to get me to sign a contract with them for gas supply, which I was not authorized to do in any capacity. Knocking on doors, making you think that you already have business with them even though you don't, pushy sales tactics, predatory last-century sales grift is their bread and butter. It's truly bizarre to see a company operate like this in this decade.

What IGS does is get you to sign a contract locking in a rate for energy/gas supply for an extended period of time. If their sales people are in your face on any given month you can bet that they're offering a decent rate that month compared to other suppliers. It seems like a deal so you lock it in. Then in a few months, energy costs from other suppliers go down (reacting to the market) and you're still paying your contract rate, which may now be higher than market price (if you haven't signed their contract, the utility will just give you whatever supplier's gas is cheapest for a given month). This is anecdotal but they always contact me at the beginning of fall for a gas contract, right as rates are going up. Maybe they've got a policy of keeping their rate low relative to the other suppliers for a month or two, then reverting to market price after their fall "sales push." Either way, the rest of the year when other suppliers are offering cheap gas, you're paying heating-season prices.

Unfortunately when I bought a home I made the mistake of signing a contract with IGS. A rep appeared waving a tablet displaying Columbia Gas information for my address and told me he represented my gas supplier. He approached when I was in my driveway with 3 friends. I signed. 36 months locked in rate for natural gas and a "home warranty" ($15 a month) which is impossible to utilize or get out of since their online account management tools "can't locate my account." The only way to do business with them is when their usually aggravated sales reps call or come to your door. I've repeatedly contacted their customer service via email, thinking this would negate the pushy tactics, to help me sync my account to their online "tools" just so I can see when exactly the contract ends and how to opt out of it. I have never even gotten a reply. At every turn they try to get you on the phone with a sales person, or get your address so they can send a sales person out to your house so that they can lean on you and get you to sign something you don't understand.

I've been unsuccessful at managing, altering, or cancelling my contract because I refuse to talk to their sales people who come to my house knocking and shouting my name in windows. This company covers its shady dealings by having very little online footprint. They didn't have an email address associated with my account. All they're interested in is selling me a contract for energy and getting me to re-sign a new gas contract, not in helping me understand, utilize, or manage the services I already bought from them.

Be sure to check out the BBB and ohenergyratings pages on this company. I've read plenty of stories from other people--$200 unavoidable cancellation fees, contracts being renewed without consent, expired contracts reverting to "variable rate" contracts with IGS as the exclusive energy provider, no access to account information. And worst of all is that this company provides no value--they are just another energy supplier, one of many, who has elected, unlike the others, to aggressively insert themselves between consumer and utility and extract value from the consumer. Where there's smoke, there's fire. This company has atrocious business practices, zero transparency, almost no online tools to help you manage/understand your account, insists on doing business in person or by phone, and their sales people actually lie to your face to make you think they represent someone you already have business with even if you don't. I just want to help other people keep from making the same mistake I did

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— Columbus Victim from Columbus, OH on September 14th, 2021

The Sign Says "No Soliciting"

That single five star review was obviously written by an IGS salesperson! I'm actually pretty well educated and I can calculate how much higher IGS's rate is than my current provider . . . and the answer is: 50%. Bottom-line: if they can afford to send people to your door, their rates are going to be higher. "Educate yourself" is good advice, but do it at home, on-line, at sites like this then choose your own provider. You'll be happy you did.

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— J-Dub from Xenia, OH on August 12th, 2021

Look Elsewhere

I would definitely not recommend this company. Very rude customer service when you don't renew your very long contracts. Found cheaper electricity elsewhere and wanted to try something different for a period of time - pushy and rude. In addition, in two months while I've been a so called "free agent" still with IGS as the supplier (without contract), they almost doubled the amount I pay per kWh - literally. Needless to say, I would never recommend nor return to this company. I hope others had a better experience than I did with IGS

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— Don H. from Columbus, OH on July 10th, 2021

Overpriced and rude

Moved into my new house and IGS called wanting me to sign up with them without even seeing my first bill. Got first bill and they called back. Going through the 'closure' call I noticed their rate is higher than a lot of other's. So I cancelled. The original guy called me back sounding very annoyed and making sigh noises.

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— Stephen S. from Springfield, OH on June 30th, 2021

Plan was good but!!

When it came time to switch to a new provider, this company tried to block the transition, saying I had renewed with them. This was a total fabrication on their part. I ended up paying a much longer time for the variable rate. Ripoff!!!

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— Tricked from Harrod, OH on May 19th, 2021

IrritatingGasSuppliers

Today I found out that I have been enrolled with this company for over a year. I am just astounded as I NEVER signed up for this. I'm not sure what loophole this company is using to take money from me but they are a shady garbage company. DO NOT SIGN UP FOR THEIR SUPPLY. Also, how is this not identity fraud???

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— NotGettingSwindledByYou from Cincinnati, OH on December 9th, 2020

There is no way !!

That the supplier this supplier will ever be used again. The bill is wrong and who ever read the meter was wrong. This place is rented you will not be getting unwanted charges from me because I will be calling the PUCO

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— MS. Sam from Willoughby, OH on August 16th, 2020

SCAMMER IGS

When started with IGS, they said they would always be 10 % lower on rate and for first 5 they were,i was with them for 15 years, after first 5 years i stopped checking, then for past year price has been significantly higher, when i called they said i wasn't on preferred plan and hadn't been for past 5 years, their rate was 75 vs 50 for columbia gas 150 % higher and according to them had been for 5 years, note they never let me know, I wish I would have noticed earlier, saved 10 % for first 5yrs, paid 50 % higher for last 5yrs, not sure of center 5yrs, but paid significantly more in the end, I guess that is the plan. Unhappily scammed!