IGS Energy Customer Reviews

The best review categories for IGS Energy are their billing & account management system, with an average of 1.7 stars, and their plans and pricing, with an average of 1.6 stars.

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Recent Good Review from Bruce

IGS is a very reputable company for energy rates

Ive been an IGS customer for 7 years and they continue to provide competitive rates without price gouging the customer at the end of the contract! My IGS territory manager keeps me up to par with my rates and educate me on what the markets are doing!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bruce from Canton, OH on January 11th, 2022

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

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Account Management
Likely to recommend

EDUCATE YOURSELF

I read the other review here and they don't sound very educated. ALL SUPPLIERS HAVE TERM LIMITS!! If you don't renew, you go variable! As for "being switched without knowing..." IGS has purchased several energy companies over the years....it's by default people.

Don't complain if you don't renew for a fixed rate, don't complain if you're past company was bought out because they did shitty business. I'm thankful IGS educates.

IF YOU DON'T ASK, YOU WON'T KNOW!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— People Are Dimwits from Mansfield, OH on January 29th, 2021

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

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Account Management
Likely to recommend

IGS is a very reputable company for energy rates

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bruce from Canton, OH on January 11th, 2022

Most Recent 1 Star Reviews

20 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

Lies and deceit

This company employs unscrupulous sales people. We were lied to by our salesman who told us we could cancel without penalty. He had me sign on an ipad and basically never showed us a contract but said he forwarded to us. We did not get copies so were unable to cancel within three days as it simply slipped our minds. After canceling we were charged cancelation fees. Not until I complained through BBB did we even see the agreement. Igs finally sent me the contracts 4 months later and basically told me to pound sand. This is a dishonest group with a rich man living in dublin enjoying his company's larceny. If you've had problems report it to the Ohio AG.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chuck from Chillicothe, OH on June 2nd, 2023

IGS scam

I will never recommend IGS to anyone. My bill for them has doubled. I am shocked that it went up so high. Do not go with IGS

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Marlene Griffin from Mentor, OH on April 19th, 2023

Scam

I had a sales person knock in my door claiming previous owner of the home used them. Everything this man told me was a lie! You will pay More, then they will cancel you claiming you picked another electric company and then you will be double charged and the new electric company that is picked for you will also charge you! I'm on social security and this has cost me around $800 that I don't have! My advice DO NOT USE iGS, total scam

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sandy Wolf from Dayton, OH on April 2nd, 2023

Rip-off

First of all, I am always skeptical of door to door salespersons, but this is how this company operates. They caught my 79 year old husband instead. They talked him into a fixed. However they failed to acknowledge the length of the contract. We went from 3% rate to 16% without prior knowledge. Beware of anyone showing up at your door with a clipboard trying to sell energy rates that sound too good to be true. As with everything if it sounds too good to be trueit usually is.

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Account Management
Likely to recommend

— Tanya from Lorain, OH on September 29th, 2022

Rip-off

They changed my rate to 0.1599 my Ive received a bill of $500 they changed it without my knowledge!! When I called them to let them know one of person who answered the phone he said that he did not see any letter been sent and the supervisor she said that there is what a joke!! I dont recommend them to nobody.

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Likely to recommend

— R. from Dayton, OH on September 8th, 2022

Worst ever!

Do not go with this service. Their prices are so high that my bills have doubled. As a senior citizen I thought I was getting a good deal. Boy was I wrong. They won't let you cancel without paying a $99 cancellation fee. Customer service is the absolute worst. Filed a complaint with BBB. Avoid at all costs or you'll be paying much higher bills!! I will post everywhere I can letting people know what a scam this is.

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Account Management
Likely to recommend

— Nancee Seitz from Norwalk, OH on August 23rd, 2022

Price Gouging

Was never informed about my account going variable, they jumped up over $100 in one month, when you call nobody cares to help you, cancelled service.

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Customer Service
Account Management
Likely to recommend

— CJ from Massillon, OH on August 23rd, 2022

Liars and frauds

Signed up with them years ago with a fixed rate at 6 cents per kwh then which was good while it lasted then last month with no notice went to 10 cents and just figured it was because of the normal aes rate hike in the news then this month hit us with a 550 dollar bill and realized they were now charging us 16 cents per kwh. Figured it had to be a mistake called them and they told us no mistake your fixed rate contract expired and said they supposedly sent us a letter but never got it. They are lisrs and frauds and will screw you over whenever they get a chance stay away and avoid at all costs.

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Likely to recommend

— Claude from New Madison, OH on August 2nd, 2022

Pushy door to door grifters...

Just moved into a new home so that usually brings out the parasites... was told the previous owner was a client (he was not) and that all the neighbors were (they are not) and that he was somehow affiliated with the township (again... no.) I honestly still can't believe people are allowed to come on people's property and use these high-pressure hustles. It also didn't help him that I've heard of his company and heard the horror stories from people they've scammed.

Plans & Pricing
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Account Management
Likely to recommend

— GL from Maineville, OH on July 29th, 2022

IGS is a scam

I did the Eeny mini mini mo catch the father by the toe and decided to drop IGS in 2019 for my home in 43207.. The company didnt cover most of the repairs causing me great stress and strain and sleepless nights. I dropped the insurance like a hot potato. You get your best ideas in the morning.