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Updated as of June 3, 2026
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Rude
| I have been with them for almost 2 years. I was locked to a rate , for way too long I was stuck with that rate when ever one else was lower. They are one of the few that make you pay 150 cancelation fee. I switched to someone else to no fees and igs called and was extremely rude to me for MY choice and then hung up on me. Very un professional and I will never go through them again and tell everyone not to. You just don't do that | |||
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Billie
from
Bellefontaine, OH
on
November 25th, 2024
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Not even one star
| This is the worst warranty service ever, I thought car warranties were bad. I have tried to use this plan three times and not one of them was covered. I have the max plan to include appliances and carried this from my old house to new house. So going over 10 years at least. First item...dishwasher. Based on discussion over phone, would not even come look at it. Today microwave mounted, it is not covered because it is not a mounted oven. Fridge do you know where the leak is coming from....if I knew I would be calling. The money I have put in this plan all this years has been an absolute waste. Definitely one for social media. | |||
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Jennifer Morales
from
Pataskala, OH
on
May 13th, 2025
Scams and Hidden Fees
| During the summer, a representative knocked on my door asking for my information, informing me they were the new supplier in the area and needed to update my meter. I believed the deceit. Months later I learn they are charging me over the average rate that AEP themselves offer. I canceled, and on my next bill I received a $150 early termination charge. I was not aware of this charge, not when I signed up or when I cancelled. This is absolutely ridiculous and unacceptable behavior. Be honest about your fees. I cancelled because I couldn't afford the overpriced fee, and you charge me an arm and a leg. | |||
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Disappointed Customer
from
Ada, OH
on
February 28th, 2025
Scammers!
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After reading the reviews, I am oh so glad I did this so quickly. They showed up at my door telling me that my company was in the process of switching my SCO rate from them to another company and the price would go up to over $8 per MCF. The deal they had me sign up for was for $6/MCF. This morning, I decided to do some checking on things and noticed right away something was wrong as my current SCO rate is just under $4/MCF and, since it is based on the stock exchange, the likelihood of that EVER reaching $8 is practically impossible. So, after looking over the Apples-to-Apples website, I found a fixed rate at my current SCO rate and set a request to switch to them.
So, moral of this story, if IGS Energy shows up at your door, tell them to leave, immediately. The only reason I even entertained them (I have a no solicitation sign on my property) is because I thought they were with Enbridge, because they said they were. I plan on also contacting PUCO and Enbridge and letting them know they have a company going around pretending to be Enbridge to scam people into signing contracts. |
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TheLapisFox
from
Ashtabula, OH
on
February 19th, 2025
Money for Nothing
| DO NOT allow them to provide your energy. When you switch from them they charge you an EARLY CANCELLATION Fee. I got 2 bills, each for $99. To do what? Type something in a computer. Stay with DUKE ENERGY if u r in Ohio. | |||
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Deron
from
Cincinnati, OH
on
February 13th, 2025
Misleading
| Was told at my door i could save money, man also said he was from my local gas company. A Lie. My cost increased by 35% and my current budget is lost. I should of done my research vs trusting someone. BBB is full of negative issues with IGS energy. | |||
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Gary Snyder
from
Sandusky, OH
on
February 2nd, 2025
Worst costumer service ever
| Somehow my gas got switched to igs over the summer so I didnt know I was paying 85 cents per ccf until I got an over 400 dollar bill I called igs and they said to cancel I would have to pay $150 which is crazy cause I never signed up they said a guy came to my house and gave me his name and said because I opened an email sent by this guy I would have to pay after I got off the phone I put igs in my search bar in my email and saw I had 3 emails NOT opened and the name wasnt the guys name that they told me super shady so I called back and told them I never opened the emails I could send them pictures and they said I was lying I could make them look like I never opened them smh I dont even know how this company is in business I would never agree to pay that much they have to have one of the highest rates out there! Not sure what they are doing to scam people but they got me this time. Customer service was not helpful and kept changing the reason I had to pay cancelation fee and on their website it says they dont have cancellation fees so thats weird. I will be paying close attention to my bill from now on to make sure I never get switched to igs again they are the WORST! | |||
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N
from
Oregon, OH
on
January 12th, 2025
Scam Door to Door Sales
| Company is a giant set of scams. The individual who came to the door to sign up for the account claimed that their rate would be cheaper than the previous rate I was paying. 1st bill came and it was not in fact cheaper as promised. In talking with customer service they claimed they would in fact cancel my account and waive the early termination fee. When I got my final bill from AEP using IGS what was on the bill but the Early Termination fee again. I had to call a second time to get that waved. Meanwhile the complaint with PUCO was closed when they claimed the salesperson who came to my door no longer worked for them less than 2 months after they signed me up and they told PUCO they were waiving the fee then as well. Do not answer the door or talk with this company. | |||
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Ethan
from
Findlay, OH
on
September 24th, 2024
IGS Energy is a SCAM!
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DO NOT fall for these thieves like I did! I am embarrassed and livid. They will send someone to your home as if you are already their customer. They will make it out like they are simply explaining your rates to you as standard procedure. You won't see the CONTRACT that they trick you into signing. Once you realize it's a giant scam, it will be too late to cancel without having to pay the "early termination fee," as they only give you 7 days to do so.
These are your typical slimy, sneaky salespeople who distort truth to get your money. STAY AWAY FROM IGS ENERGY! |
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Not Happy "Customer"
from
Grafton, OH
on
October 30th, 2023
DO NOT USE
| Completely predatory company that charges a 200 dollar cancellation fee PER ACCOUNT. They lie and say there isn't one and shmooze you into going for clean energy, but your rates go up. You are locked into a contract. Shame on you. | |||
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Verdi Feltman
from
Cincinnati, OH
on
September 13th, 2023
Bait and Switch
| I just had a salesgirl knock at my door. Tried to tell me my account had recently been switched to an out of state provider and IGS Energy wanted to switch us back. I've never changed anything on the account. We were never their customer in the first place! Argued with me for some time, I finally asked the salesgirl if the account had been changed from their service to another provider why did they let it happen in the first place. She said have a good day and left. This is a classic example of a Bait and Switch scheme! Also, the second time she has been to our neighborhood, we are on to her tactics. | |||
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Tried Of It.
from
Belle Center, OH
on
August 10th, 2023
TOTAL SCAM
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This is the first time I am writing a on on-line review. I hope it helps others to do their investigation before considering signing up with ISG.
When we were approached by a representative of ISG, he made a number of claims regarding our natural gas bills. The most egregious, stating switching to ISG would "guarantee" we would be paying less for natural gas going forward. We just received our first invoice. Our monthly budget went up by $ 109.00! To add insult to injury, we were out of town for 25 days that month! |
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—
John - Sylvania OH
from
Sylvania, OH
on
August 7th, 2023
