The best review categories for IGS Energy are their plans and pricing, with an average of 2.0 stars, and their billing & account management system, with an average of 1.8 stars.

Recent Good Review from People Are Dimwits

EDUCATE YOURSELF
I read the other review here and they don't sound very educated. ALL SUPPLIERS HAVE TERM LIMITS!! If you don't renew, you go variable! As for "being switched without knowing..." IGS has purchased several energy companies over the years....it's by default people.

Don't complain if you don't renew for a fixed rate, don't complain if you're past company was bought out because they did shitty business. I'm thankful IGS educates.

IF YOU DON'T ASK, YOU WON'T KNOW!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

People Are Dimwits from Mansfield, OH on January 29th, 2021


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
EDUCATE YOURSELF
I read the other review here and they don't sound very educated. ALL SUPPLIERS HAVE TERM LIMITS!! If you don't renew, you go variable! As for "being switched without knowing..." IGS has purchased several energy companies over the years....it's by default people.

Don't complain if you don't renew for a fixed rate, don't complain if you're past company was bought out because they did shitty business. I'm thankful IGS educates.

IF YOU DON'T ASK, YOU WON'T KNOW!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

People Are Dimwits from Mansfield, OH on January 29th, 2021



Most Recent 1 Star Reviews

8 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Essentially fraudulent or at least duplicitous
My first encounter with IGS was when l rented utilities weren't even in my name and they tried to get me to sign a contract with them for gas supply, which I was not authorized to do in any capacity. Knocking on doors, making you think that you already have business with them even though you don't, pushy sales tactics, predatory last-century sales grift is their bread and butter. It's truly bizarre to see a company operate like this in this decade.

What IGS does is get you to sign a contract locking in a rate for energy/gas supply for an extended period of time. If their sales people are in your face on any given month you can bet that they're offering a decent rate that month compared to other suppliers. It seems like a deal so you lock it in. Then in a few months, energy costs from other suppliers go down (reacting to the market) and you're still paying your contract rate, which may now be higher than market price (if you haven't signed their contract, the utility will just give you whatever supplier's gas is cheapest for a given month). This is anecdotal but they always contact me at the beginning of fall for a gas contract, right as rates are going up. Maybe they've got a policy of keeping their rate low relative to the other suppliers for a month or two, then reverting to market price after their fall "sales push." Either way, the rest of the year when other suppliers are offering cheap gas, you're paying heating-season prices.

Unfortunately when I bought a home I made the mistake of signing a contract with IGS. A rep appeared waving a tablet displaying Columbia Gas information for my address and told me he represented my gas supplier. He approached when I was in my driveway with 3 friends. I signed. 36 months locked in rate for natural gas and a "home warranty" ($15 a month) which is impossible to utilize or get out of since their online account management tools "can't locate my account." The only way to do business with them is when their usually aggravated sales reps call or come to your door. I've repeatedly contacted their customer service via email, thinking this would negate the pushy tactics, to help me sync my account to their online "tools" just so I can see when exactly the contract ends and how to opt out of it. I have never even gotten a reply. At every turn they try to get you on the phone with a sales person, or get your address so they can send a sales person out to your house so that they can lean on you and get you to sign something you don't understand.

I've been unsuccessful at managing, altering, or cancelling my contract because I refuse to talk to their sales people who come to my house knocking and shouting my name in windows. This company covers its shady dealings by having very little online footprint. They didn't have an email address associated with my account. All they're interested in is selling me a contract for energy and getting me to re-sign a new gas contract, not in helping me understand, utilize, or manage the services I already bought from them.

Be sure to check out the BBB and ohenergyratings pages on this company. I've read plenty of stories from other people--$200 unavoidable cancellation fees, contracts being renewed without consent, expired contracts reverting to "variable rate" contracts with IGS as the exclusive energy provider, no access to account information. And worst of all is that this company provides no value--they are just another energy supplier, one of many, who has elected, unlike the others, to aggressively insert themselves between consumer and utility and extract value from the consumer. Where there's smoke, there's fire. This company has atrocious business practices, zero transparency, almost no online tools to help you manage/understand your account, insists on doing business in person or by phone, and their sales people actually lie to your face to make you think they represent someone you already have business with even if you don't. I just want to help other people keep from making the same mistake I did
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Columbus Victim from Columbus, OH on September 14th, 2021
The Sign Says "No Soliciting"
That single five star review was obviously written by an IGS salesperson! I'm actually pretty well educated and I can calculate how much higher IGS's rate is than my current provider . . . and the answer is: 50%. Bottom-line: if they can afford to send people to your door, their rates are going to be higher. "Educate yourself" is good advice, but do it at home, on-line, at sites like this then choose your own provider. You'll be happy you did.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

J-Dub from Xenia, OH on August 12th, 2021
Look Elsewhere
I would definitely not recommend this company. Very rude customer service when you don't renew your very long contracts. Found cheaper electricity elsewhere and wanted to try something different for a period of time - pushy and rude. In addition, in two months while I've been a so called "free agent" still with IGS as the supplier (without contract), they almost doubled the amount I pay per kWh - literally. Needless to say, I would never recommend nor return to this company. I hope others had a better experience than I did with IGS
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Don H. from Columbus, OH on July 10th, 2021
Overpriced and rude
Moved into my new house and IGS called wanting me to sign up with them without even seeing my first bill. Got first bill and they called back. Going through the 'closure' call I noticed their rate is higher than a lot of other's. So I cancelled. The original guy called me back sounding very annoyed and making sigh noises.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Stephen S. from Springfield, OH on June 30th, 2021
Plan was good but!!
When it came time to switch to a new provider, this company tried to block the transition, saying I had renewed with them. This was a total fabrication on their part. I ended up paying a much longer time for the variable rate. Ripoff!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tricked from Harrod, OH on May 19th, 2021
IrritatingGasSuppliers
Today I found out that I have been enrolled with this company for over a year. I am just astounded as I NEVER signed up for this. I'm not sure what loophole this company is using to take money from me but they are a shady garbage company. DO NOT SIGN UP FOR THEIR SUPPLY. Also, how is this not identity fraud???
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

NotGettingSwindledByYou from Cincinnati, OH on December 9th, 2020
There is no way !!
That the supplier this supplier will ever be used again. The bill is wrong and who ever read the meter was wrong. This place is rented you will not be getting unwanted charges from me because I will be calling the PUCO
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

MS. Sam from Willoughby, OH on August 16th, 2020
SCAMMER IGS
When started with IGS, they said they would always be 10 % lower on rate and for first 5 they were,i was with them for 15 years, after first 5 years i stopped checking, then for past year price has been significantly higher, when i called they said i wasn't on preferred plan and hadn't been for past 5 years, their rate was 75 vs 50 for columbia gas 150 % higher and according to them had been for 5 years, note they never let me know, I wish I would have noticed earlier, saved 10 % for first 5yrs, paid 50 % higher for last 5yrs, not sure of center 5yrs, but paid significantly more in the end, I guess that is the plan. Unhappily scammed!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Unhappily Scammed from Columbus, OH on December 9th, 2018



Gas Plans & Rates


Recommended Plans
All Plans
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
$0.830 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.639 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
1.3% under market rate
Compared to the current Columbia Gas rate of $0.6070 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.719 / ccf
$0.00 monthly recurring charge
2 Year Fixed Rate
24 month
Fixed Rate
$0.555 / ccf
8.6% under market rate
Compared to the current Columbia Gas rate of $0.6070 / ccf
$0.00 monthly recurring charge
1 Year Fixed Rate
12 month
Fixed Rate
$0.669 / ccf
$0.00 monthly recurring charge
12 Month Indexed Rate
12 month
Indexed Rate
$0.599 / ccf
1.3% under market rate
Compared to the current Columbia Gas rate of $0.6070 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.659 / ccf
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
$0.689 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.689 / ccf
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
$0.699 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.899 / ccf
$0.00 monthly recurring charge
Variable Rate
1 month
Variable Rate
$0.675 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.849 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.999 / ccf
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
$0.599 / ccf
1.3% under market rate
Compared to the current Columbia Gas rate of $0.6070 / ccf
$0.00 monthly recurring charge
Popular Plan
30 month
Fixed Rate
$0.555 / ccf
8.6% under market rate
Compared to the current Columbia Gas rate of $0.6070 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.849 / ccf
$0.00 monthly recurring charge