Our Grading of IGS Energy

Rating Overall

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IGS Energy Plan Summary

IGS Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Santanna Energy Services instead.

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Customer Reviews of IGS Energy

Reviews Overall

29th place
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Most Recent IGS Energy Reviews  


EDUCATE YOURSELF
I read the other review here and they don't sound very educated. ALL SUPPLIERS HAVE TERM LIMITS!! If you don't renew, you go variable! As for "being switched without knowing..." IGS has purchased several energy companies over the years....it's by default people.

Don't complain if you don't renew for a fixed rate, don't complain if you're past company was bought out because they did shitty business. I'm thankful IGS educates.

IF YOU DON'T ASK, YOU WON'T KNOW!
People Are Dimwits from Mansfield OH

Territory manager James basilone
I am very pleased with James basilone as my territory manager he came and introduced himself . I really like Igs as my supplier they are the best and work hard for there customers Elizabeth stephenson from Monroeville PA



4-5 Star Reviews: 2 (13%)



EDUCATE YOURSELF

I read the other review here and they don't sound very educated. ALL SUPPLIERS HAVE TERM LIMITS!! If you don't renew, you go variable! As for "being switched without knowing..." IGS has purchased several energy companies over the years....it's by default people.

Don't complain if you don't renew for a fixed rate, don't complain if you're past company was bought out because they did shitty business. I'm thankful IGS educates.

IF YOU DON'T ASK, YOU WON'T KNOW!

People Are Dimwits from Mansfield, Ohio
January 29th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No 3-4 star reviews have been posted or approved yet

2-3 Star Reviews: 2 (13%)



Plan Choice is Lacking

I was locked into a great rate for three years. My rate expired last month, and when I went to renew there is a total of ONE plan option. The rate offered is nearly .14c and that isn't competitive.

This is very sad really. I have never had any issue with billing and I haven't even had a need to contact customer service in the last three years. I wish the new rating structure was better because otherwise, this is a great company.

Roderick R. from Texas
September 18th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 12 (75%)



Essentially fraudulent or at least duplicitous

My first encounter with IGS was when l rented utilities weren't even in my name and they tried to get me to sign a contract with them for gas supply, which I was not authorized to do in any capacity. Knocking on doors, making you think that you already have business with them even though you don't, pushy sales tactics, predatory last-century sales grift is their bread and butter. It's truly bizarre to see a company operate like this in this decade.

What IGS does is get you to sign a contract locking in a rate for energy/gas supply for an extended period of time. If their sales people are in your face on any given month you can bet that they're offering a decent rate that month compared to other suppliers. It seems like a deal so you lock it in. Then in a few months, energy costs from other suppliers go down (reacting to the market) and you're still paying your contract rate, which may now be higher than market price (if you haven't signed their contract, the utility will just give you whatever supplier's gas is cheapest for a given month). This is anecdotal but they always contact me at the beginning of fall for a gas contract, right as rates are going up. Maybe they've got a policy of keeping their rate low relative to the other suppliers for a month or two, then reverting to market price after their fall "sales push." Either way, the rest of the year when other suppliers are offering cheap gas, you're paying heating-season prices.

Unfortunately when I bought a home I made the mistake of signing a contract with IGS. A rep appeared waving a tablet displaying Columbia Gas information for my address and told me he represented my gas supplier. He approached when I was in my driveway with 3 friends. I signed. 36 months locked in rate for natural gas and a "home warranty" ($15 a month) which is impossible to utilize or get out of since their online account management tools "can't locate my account." The only way to do business with them is when their usually aggravated sales reps call or come to your door. I've repeatedly contacted their customer service via email, thinking this would negate the pushy tactics, to help me sync my account to their online "tools" just so I can see when exactly the contract ends and how to opt out of it. I have never even gotten a reply. At every turn they try to get you on the phone with a sales person, or get your address so they can send a sales person out to your house so that they can lean on you and get you to sign something you don't understand.

I've been unsuccessful at managing, altering, or cancelling my contract because I refuse to talk to their sales people who come to my house knocking and shouting my name in windows. This company covers its shady dealings by having very little online footprint. They didn't have an email address associated with my account. All they're interested in is selling me a contract for energy and getting me to re-sign a new gas contract, not in helping me understand, utilize, or manage the services I already bought from them.

Be sure to check out the BBB and ohenergyratings pages on this company. I've read plenty of stories from other people--$200 unavoidable cancellation fees, contracts being renewed without consent, expired contracts reverting to "variable rate" contracts with IGS as the exclusive energy provider, no access to account information. And worst of all is that this company provides no value--they are just another energy supplier, one of many, who has elected, unlike the others, to aggressively insert themselves between consumer and utility and extract value from the consumer. Where there's smoke, there's fire. This company has atrocious business practices, zero transparency, almost no online tools to help you manage/understand your account, insists on doing business in person or by phone, and their sales people actually lie to your face to make you think they represent someone you already have business with even if you don't. I just want to help other people keep from making the same mistake I did

Columbus victim from Columbus, Ohio
September 14th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

IGS Energy News  


No applicable blogs have been written


IGS Energy FAQs  


Where can I order IGS Energy electricity?


IGS Energy does not have any electricity plans

Where can I order IGS Energy natural gas?


IGS Energy does not have any natural gas plans

What do customers think about IGS Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average IGS Energy customer review is 2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All IGS Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 Month Fixed Rate
36 month
Fixed Rate
$0.669 / ccf
6.2% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
$0.699 / ccf
2.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.695 / ccf
2.5% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.555 / ccf
22.2% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.749 / ccf
$0.00 monthly recurring charge
2 Year Fixed Rate
24 month
Fixed Rate
$0.499 / ccf
30.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
1 Year Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Indexed Rate
12 month
Indexed Rate
$0.635 / ccf
10.9% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.579 / ccf
18.8% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
$0.425 / ccf
40.4% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.899 / ccf
$0.00 monthly recurring charge
Variable Rate
1 month
Variable Rate
$0.595 / ccf
16.5% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.999 / ccf
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
$0.555 / ccf
22.2% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
Popular Plan
30 month
Fixed Rate
$0.499 / ccf
30.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge