Cincinnati Bell Energy -- Profile Analysis

First year seems good, everything goes smoothly with the discounts. After the first year though, be sure to check your bills as they will get higher and higher as time goes on as they hope you don't notice the increases. My energy supply cost got to double what the initial supplier would charge. It is absolutely criminal what they are doing to their customers when they think they are getting a good deal when in reality Cincinnati Bell preys upon you once your year is up.

THEY WILL LET ANYONE SIGN YOU UP FOR THEIR SERVICE. It doesn't matter if that person is actually ON the service from duke. When you call to complain, they tell you that there is nothing wrong, nothing they can do about it. The eate ended up over twice what duke charges. What a jole. What a lousy way to run a business. Will NEVER have anything to do with ANYTHING that says cincinnati bell.

The customer service of Cincinnati Bell energy is poor and frustrating...I called 8 times to them , but never able to sort out issue.. my scenario is in my Duke energy Bill , I get charged by Cincinnati Bell energy supplier which I never opted. When I checked with Cincinnati bell energy customer service, I came to know on my service location and my account number they have different name... I tried to create dispute with them , but they are not entertaining my request...in nutshell I am paying for supplier charges which I never opted...it is serious issue... not sure how to resolve with Cincinnati bell energy... the only peace is Duke energy will remove any 3rd party certified supplier(so called ) from my account .

Unfortunately we don't have 0 star to rank this company. Please don't get any service from them. The worst internet company I've ever seen. The biggest problem we had refers to their billing department. We canceled the Internet service and paid it completely. After 1.5 year we saw that a collection agency dropped our credit score because Cinci Bell asked for collection of $133. When we called them, after 50 minutes waiting and explaining that we have not used their service for a long time, they say that it's because you did not returned the modem. WHAT??? we did not get any modem!!! our apartment did not need any modem and we used our own router also.
BTW, we did not receive any bill regarding this charge.
Hey Cinci Bell, if you need some money, please ask. I would be happy to donate or consider it charity. Please don't ruin our credit score and charge us like that. OMG, I can't believe what they have done.
Don't get Cinci Bell.

Please Please Please read this review thoroughly. I would like to be clear that this review is for Cincinnati Bell ENERGY and not for Cincinnati Bell's phone and internet. My electric bill comes from Duke Energy. I received a bill last month (12/2021) and was absolutely flabbergasted that it had tripled!!! I called Duke Energy amd was told that a $300 charge had been added to my account from Cincinnati Bell because they were listed as the "supplier" on my bill. Duke Energy said they couldn't do anything since they weren't the supplier and that I needed to call Cincinnati Bell Energy. I called CB Energy and spoke to Jessica. Jessica was nice (at first) and I explained the situation. She told me that we had signed up in 2019 through a telemarketing call. I asked her to please play the phone call for me and she was unable to provide that information. Jessica then later said that she was mistaken and that I had actually signed up online through my email. I asked her to provide that documentation which again, she was unable to do so. I then asked Jessica why the bill had jumped so high and she said that our contract had canceled and rolled over to a Month-to-Month status. I asked her how we were notified because I did not receive anything in the mail, a phone call or email. She then stated that they did not have my email address in file. WAIT, WHAT??? But she just got done saying that I signed up using my email?!?!?! LIES!!! She was not able to prove that we ever signed up nor was she able to prove that we were notified of a rate increase and us going Month-to-Month. She was apologetic and provided me with a confirmation number that canceled our services with them. I asked for a bill credit in the amount of $274 since that it what they charged us to "supply" us our Energy. She said she would escalate it to the proper department and I would receive a phone call within 48-72 hours. Welp, here I am writing this review 4 days or 96 hours later. Do you think I received a response? NOPE!!!! AND... GUESS WHAT ELSE? I received another Duke Bill (01/22) and wouldn't you know.. I was charged another $270 by them AGAIN! So, I called them again and immediately asked for a supervisor. This time, I had the pleasure of speaking with a "Supervisor" named Lex (agent #1526). He was completely unprofessional, rude, kept trying to talk over me and would not let me explain the situation. He kept arguing the fact that Jessica told me incorrectly and that it takes 7-10 days to here back regarding resolution and that receiving a credit wasn't guaranteed. I asked him if my call with Jessica was recorded and he replied back that it was. I asked him to please listen to it and his EXACT response back to me was "I will once I'm off the phone with you bur I'm not going to listen to it now". WHAT??? How are they still in business??? Lex told me that they've only been in business since 2019. Look at their reviews and all of the complaints. I've filed a complaint with the Ohio Attorney General and also the Better Business Bureau. We'll see if I hear back or get any kind of resolution but this company is a scam!!!