Our Grading of Cincinnati Bell Energy
Customer Reviews of Cincinnati Bell Energy
2-3 Star Reviews: 1 (20%)
How ironic??....I just had a family member try to aggressively switch me to Xoom energy and I said "no" after reading a few bad reviews in other states about that "outsourced" supplier. Well, I received my bill this month and it was over $400 and I thought.. WOW ! (over $250 was related to my very own "outsourced" supplier)... Now it's been cold but I don't think I have ever had a bill in the winter months so high. I 've had Cincinnati Bell Energy for a couple of years and I never really understood what I was switching over to...shame on me. We hear save money and we jump to save money. ...I am sure, in the beginning, I had a good rate... BUT, like many of us, we get busy and we don't remember to follow up on plans that are locked in for specific time frames. So I called both companies to understand my bill and found out that I am currently on a month to month variable rate plan with Cincinnati Bell Energy. I paid .10 cent/ kWh when I could have paid .48 cent/kWh with my current provider. I paid double the price... I learned a $125 lesson! (That is a significant difference in the winter when your usage is higher.., but now I now). Their customer service department was extremely nice and helpful and offered to lock me in around .5 cent/kWh but who wants to remember to follow up in 12 months AND it was still higher than what I would have paid my primary carrier. So I cancelled but please make sure you ask about cancellation and term fees. I didn't have any fees on my agreement but it is always important to check. I blame myself and not Cincinnati Bell Energy. They are in the business to make money .... So the moral of the story is...I know more today than I did yesterday!
1-2 Star Reviews: 5 (100%)
Unfortunately we don't have 0 star to rank this company. Please don't get any service from them. The worst internet company I've ever seen. The biggest problem we had refers to their billing department. We canceled the Internet service and paid it completely. After 1.5 year we saw that a collection agency dropped our credit score because Cinci Bell asked for collection of $133. When we called them, after 50 minutes waiting and explaining that we have not used their service for a long time, they say that it's because you did not returned the modem. WHAT??? we did not get any modem!!! our apartment did not need any modem and we used our own router also.
BTW, we did not receive any bill regarding this charge.
Hey Cinci Bell, if you need some money, please ask. I would be happy to donate or consider it charity. Please don't ruin our credit score and charge us like that. OMG, I can't believe what they have done.
Don't get Cinci Bell.
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Cincinnati Bell Energy FAQs
Where can I order Cincinnati Bell Energy electricity?
Cincinnati Bell Energy does not have any electricity plans
Where can I order Cincinnati Bell Energy natural gas?
Cincinnati Bell Energy does not have any natural gas plans
What do customers think about Cincinnati Bell Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Cincinnati Bell Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
All Cincinnati Bell Energy Plans