Customer Reviews for Constellation

I would like to know why I'm still with IGS and Center Point Energy hasn't switched from IGS to Constellation?

Very smooth transition

So far it is great

They were very friendly and helpful with all of my questions. I believe that they have a great plan and I have recommended them to others.

Aep raised my rate from 6.5 to 1 point something so I switched to a new supplier I saved money for approximately 6 months then they jump my rate I switched to constellation and got my rate back down however AEP is still crushing me on the delivery charge there should be some kind of a law stopping AEP from their price gouging since everybody is stuck using them for a distributor. With constellation my bill is only about $170 a month but then you have to add aep's $250 distribution charge on top of that and throw in some taxes and lo and behold you're up over $400 every month again. Try paying that on a measly disability check, should I eat or pay my electric bill?

Very pleased

Great move

Never let you down

They were very helpful and kind.

Everything seems to work fine.

Switch from First Energy to constellation was easy.

So far I am satisfied

Constellation made it easy to understand to purchase electricity. They offered a competitive price per kWh with a fixed rate for 3 years. A representative called me to ask if I had any concerns or questions.

No problem with ordering. Customer Service is very professional and patient. Overall excellent experience. Thank you and God Bless!

We got a better rate than we had with our former company, and it is fixed and less. It pays to use the apples to apples comparison chart.

It was very easy to switch over to Constellation, and it has already saved us money on our gas and electric bills.

My bill has gone down due to signing up with Constellation! I am pleased with the ease of signup process. Their prices were the lowest & I am glad I switched.

Pleased with the knowledge and professional attitude of the personnel I dealt with at Constellation.

It was fast and easy to switch to Constellation.

After long and careful research, I chose Constellation because of their information and reviews. It was, without a doubt, one of the best decisions I've ever made.

My experience couldn't have been better! I am very happy with their service and customer interaction.

When I found out that my company was raising their rates I went shopping. Constellation had a good price and were very kind in helping me understand the whole process.

Everything has gone off without a hitch!

Everything from contact, to start up to receiving my money saving electric has been absolutely easy, transparent and the best customer service. I highly recommend Constellation as your electric supplier!

Im S0000 freakin thankful for the ability to choose our electric provides, I was sceptic but mmoved forward and switched companies from AES to you and it blew me away and shocked me,,,, my bill went from 290.00S to the 140.00S more than half of whati was paying im saving over $ 150.00 a month now.... absolutley recommend everyone to switch to you,,, THANK U SO DAMN MUCH,

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Ray Cowboy Asbury

Very good customer service clear understanding plans

Switching to Constellation was simple and the price/terms great.

Easy experience in switching carriers.

Cut my bill in half.

I found that Constellation did everything they said they would do.

Selecting a provider was virtually seamless for Electricity. You choose your plan, go through entering the info, submit, and wait to hear back. You get a confirmation from both Constellation and your supplier to confirm your selection.

Liked the price they offered. Customer Service was professional and friendly.

I just received my first bill after signing with Constellation. I was very pleased with the lower bill. Signing with them was very easy. I got a fixed rate for 3 years.

Huge difference in our bill!

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From almost $180 to less than $130

We just switched about 2mos. ago. We don't have any complaints and so far the experience has been good.

I chose the best term and the most competitive rate!

I really like how you keep customer's informed of their usage. Thanks

In the short amount of time weve been with Constellation it has been good.

Easy to work with and the best rate at this time.

None

Constellation representative was very helpful in answering my questions and I recommend Constellation.

They were the price to beat, and no one came close.

I chose constellation for two special reasons . 1 a 36 month contract . 2 price .

I don't think it has changed yet or just changed so not a lot to report

Bill went way up but experience was great

Upon getting what I thought was first bill it had an inappropriate rate assigned to it. Called customer service and was explained meter reading date was the issue. Subsequent bill was correct.

SO FAR- SO GOOD

Was easy to switch over to constillation and a good price for 3 yrs.

Switching over was easy and the new plan will keep costs under control

Constellation provides straight forward savings without an Early Termination fee.

Much lower rates than we were paying. Easy to switch

Too early to tell but rates are comparable to others

Had no problems with any part of the order process other than length of time to complete my order

When I had questions and when I told them I was considering changing my plan, everyone was still super nice and friendly.

Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service.

I shopped around till I found the best rate!

Conversion went smoothly and I savemoney

Good

Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier.

Good

Signed up for gas service on 12/4. I have experienced 2 billing cycles now with no change is price. Still billed by my previous supplier.

I got this before I got my 1st bill

Think AEP has a lower rate with the same terms

Easy to sign up on line have not had any human interaction as of this time. Only been a customer for about one month - seemed like it took a while to become a customer after signing up. A much better rate than my previous gas supplier. Time will tell - invite me several months from now to do another review.

We had no issues switching or issues with billing so never had to call customer service

Just effective this month

What I literally use a month runs anywhere from $5 to $17 a month. BUT they charge/bill me anywhere from $52 to $73 a month

Last billing period my bill was for $544.00. Even though this was a colder than normal period, it was way high for this small 2 br house. Was I getting the Constellation rate for that period?

Bummed completely after customer service experience

I only signed up a couple months ago, and I got a bill today that is almost twice as much as it was before I joined. I do plan to cancel as soon as I get time to call them.

Constellation sent letter thanking me for my request for level billing.

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I did not order that.

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Tried calling their customer service number for the last 3 weeks at various times during the day.

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You remain on hold listening to messages about how important your call is to them.

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After several calls remaining on hold for 35 mins. I was cut off.

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Exactly the same cut off time waiting on 7 calls to them.

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Ive sent requests for change back to actual usage billing online 3 times in the last 2 months.

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Recording says you can send email.

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Tried that, no response.

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Promised gift card after first 3 months of service for signing up for their electric service.

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Still waiting.

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They were the lowest cost electricity provider.

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Once you sign up they are gone.

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Promotional gift cards are promises with no delivery,

It is time for me to sign up for a new electric supplier. I found a great rate at Constellation for 36 months. I tried to sign up on line, and kept getting an error code. I called in and spoke to a rep, who told me that since my SDI started with "000" I was not an AEP Ohio customer, I was actually with AEP Columbus Southern Power, which changed my rate from .549 to .579...pennies, I know however I was concerned that there would be issues with my bill because I knew I was, in fact an AEP Ohio customer (have been for 13 years...in the same residence). So I called AEP to verify with my name, address, account number, etc that I was indeed an AEP Ohio customer, and she says "Yes, you are definitely our customer". So I called Constellation again, trying to let them know I got verification that I was an AEP Ohio customer. Due to an error in their system, they cannot process me that way, they "have to process me as AEP Columbus Southern Power". I told the supervisor, George, that there must be an error in their system, and that I could not go forward with setting up my account because I was lacking faith in their system. I returned to the PUCO website and went to the next lowest price, which was .579 with Direct Energy, entered the same information that I gave Constellation (name, address, SDI, AEP Ohio) and the order was processed in less than a minute. Frustrating to know I wasted so much time today TRYING to give someone my business...but I wanted to put it in writing that you all need to check your system...it's wrong!

Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company.

No contact, no bill no money, please contact me ASAP at 216-468-2600

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Adam

Please, understand that I have canceled my account with Constellation. I was still bound by another contract when I applied. I was told by a third party that my contract with the other company was expiring on June 1st.

I was happy to sign up with Constellation for electricity. A rep called to welcome me to Constellation about a month ago. Then this week I got a letter saying I was cancelled. No reason. So it was back to Apples to Apples to find another supplier.

Been on hold with your company for 4 hours 3 different numbers. Just to join Trumbull Co. Aggregate. Shameful your company is our only choice

The day I signed up the rate was 5.99, The price they gave me was 8.49. I talked to them about it and they said that they couldn't find the rate that I claimed was listed on July 18 or 19.

It has been 2 months since I signed up with Constellation as my natural gas provider. The actual switch did not occur until 27 July and I have yet seen an invoice from Center Point with Constellation on the invoice. Meanwhile, Constellation has enrolled me in their reward point program as invoices catch up.

My daughter expressed interest in changing the constellation but the electric is in my name so she gave them my email address and after being prompted many times to complete registration and not doing so, they went ahead and subscribed me. Their prices are so much higher than others available I would never have chosen them but they moved forward without my consent.

Signed up on line,received a phone call welcoming me and went over my info.was told it would take a while to take affect.receieved at least 4 follow up calls that billing no.from my current provider was not correct.I gave them the info.every time,and ended up getting additional calls about the same thing,so I told them how many times that same account number was given without success so just cancel my sign up.this went on for weeks that they would call me with the same problem.

So, I signed up in April, then come June I get a letter that they had my account number wrong, which I don't know how I could mess that up if I am looking at my bill when I enter it.... but anyways. I call to fix the issue, now after the rates went up I have to sign up for their services again at the current rate. Such a rip..... I signed up for a 5.9 rate in April, signed the contract. Then get this BS and have to sign up for the new rate of .94.... Tell me that doesn't sound fishy.

I have used various utility services to purchase energy supplies for many years and have never encountered a company to automatically renew my subscription to their program after my program period has expired. However Constellation does. After my 3 years was up with Constellation I found another service at a much lower cost so I set up a subscription with a new company. To my surprise I received a notice that since I chose another service Constellation sent me a notice that they were charging me a $25 fee because I enrolled with another company after my 3 years were up. I contracted Constellation's Customer Service department and they refused to drop that fee. Please be VERY cautious when considering Constellation! I will never deal with them again!

From the moment I signed on with Constellation, I was barraged with constant emails, phone calls, and snail mail to get me to do install their junk stuff, promote them to my friends and relatives, and just being a general nuance. I told one of their staff that if they don't leave me alone, I going to cancel with them choose someone else even if it means higher rates. That finally stopped the ongoing irritations.

Sign up for a 3 year plan at what I thought was a fantastic rate .Was suppose to go into effect in March Just got bill and found that it was not switched. Now I have to call and be aggravated and find out what happened. Why bother sending email and conformation letters regarding the plan

Since change, my billed almost double in price. There was no saving, just increase. Looking for another company.

Tomorrow Energy is still on my Duke bill and they are changing the rate every month: Low was 0.059 and high was 0.140.Trying to find out why. Who regulates this PCU and how do I get rid of these thieves. We are retired and on a fixed budget and this hurts.

We did not realize our city we live in went into a contract with this company and how we found out was getting our first bill which was way higher then we had been paying before. I have made more phone calls then i care to say and even have an email from rosa a supervisor telling me i had been removed from the program and back too my orginal electric company. Got another bill with even more charges from them and literally called customer service again to have an agent laugh i dont think its funny in any way. This issue was suppose to have been resolved already but of course its not. Horrible customer service... Im following the steps and my next step is the bbb on this company. You better stick with aep guys this company here is a joke!

Wayyy to expensive!

Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude.

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NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue.

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I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door.