The best review categories for Constellation are the order experience, with an average of 4.1 stars, and their customer service, with an average of 4.0 stars.
Recent Good Review from TGruver
Huge Savings
|
Huge difference in our bill! From almost $180 to less than $130 |
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TGruver
from
Middletown, OH
on
May 7th, 2022
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Huge Savings
|
Huge difference in our bill! From almost $180 to less than $130 |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TGruver
from
Middletown, OH
on
May 7th, 2022
Great company
| We just switched about 2mos. ago. We don't have any complaints and so far the experience has been good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Susan Werner
from
Broadview Heights, OH
on
January 30th, 2022
Constellation
| I chose the best term and the most competitive rate! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul/Tiffany Dilley
from
Mansfield, OH
on
December 30th, 2021
Will be renewing contract.
| I really like how you keep customer's informed of their usage. Thanks | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Eva
from
Columbus, OH
on
December 12th, 2021
Fossil fuel needed.
| In the short amount of time weve been with Constellation it has been good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TonyH
from
43303
on
November 20th, 2021
Best rate
| Easy to work with and the best rate at this time. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marge
from
Ashtabula, OH
on
November 10th, 2021
None
| None | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
None
from
Akron, OH
on
November 7th, 2021
SAVE MONEY
| Compare Constellation with all others. You will see how much you can save!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
L.Brant
from
Troy, OH
on
September 10th, 2021
Thank you, Constellation
| Able to cancel in past without penaltyConstellation kept their word | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shi
from
Akron, OH
on
March 17th, 2021
Happy with service
| I have been very pleased with constallation services | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Sink
from
Ansonia, OH
on
March 11th, 2021
Most Recent 4 Star Reviews
6 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Friendly, helpful people.
| When I had questions and when I told them I was considering changing my plan, everyone was still super nice and friendly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nancy V
from
Northfield, OH
on
February 17th, 2022
Switching to Constellation from Energy Harbor
| Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dan Scott
from
Ashland, OH
on
January 5th, 2022
New customer review
| I shopped around till I found the best rate! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James Stewart
from
Springfield, OH
on
October 9th, 2021
Electricity
| Conversion went smoothly and I savemoney | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Margaret Berold
from
Mason, OH
on
August 3rd, 2021
Easy to work with.
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kelly
from
Lewisburg, OH
on
April 5th, 2021
Switched to Constellation
| Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Greg Landrum
from
Piqua, OH
on
May 15th, 2019
Most Recent 3 Star Reviews
4 Customer Reviews Written Overall
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| Likely to recommend |
Higher priced
| Think AEP has a lower rate with the same terms | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James
from
Lima, OH
on
May 2nd, 2022
In different
| Easy to sign up on line have not had any human interaction as of this time. Only been a customer for about one month - seemed like it took a while to become a customer after signing up. A much better rate than my previous gas supplier. Time will tell - invite me several months from now to do another review. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dave
from
Ashtabula, OH
on
February 17th, 2022
No issues
| We had no issues switching or issues with billing so never had to call customer service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ne Ohio
from
Akron, OH
on
March 13th, 2021
Still getting electricity
| Just effective this month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Whiz
from
Canfield, OH
on
July 21st, 2020
Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
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| Customer Service | |
| Account Management | |
| Likely to recommend |
Issues being an AEP Ohio Customer
| It is time for me to sign up for a new electric supplier. I found a great rate at Constellation for 36 months. I tried to sign up on line, and kept getting an error code. I called in and spoke to a rep, who told me that since my SDI started with "000" I was not an AEP Ohio customer, I was actually with AEP Columbus Southern Power, which changed my rate from .549 to .579...pennies, I know however I was concerned that there would be issues with my bill because I knew I was, in fact an AEP Ohio customer (have been for 13 years...in the same residence). So I called AEP to verify with my name, address, account number, etc that I was indeed an AEP Ohio customer, and she says "Yes, you are definitely our customer". So I called Constellation again, trying to let them know I got verification that I was an AEP Ohio customer. Due to an error in their system, they cannot process me that way, they "have to process me as AEP Columbus Southern Power". I told the supervisor, George, that there must be an error in their system, and that I could not go forward with setting up my account because I was lacking faith in their system. I returned to the PUCO website and went to the next lowest price, which was .579 with Direct Energy, entered the same information that I gave Constellation (name, address, SDI, AEP Ohio) and the order was processed in less than a minute. Frustrating to know I wasted so much time today TRYING to give someone my business...but I wanted to put it in writing that you all need to check your system...it's wrong! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
#outgoesthelights
from
Columbus, OH
on
February 5th, 2019
Constellation
| Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jan
from
Beachwood, OH
on
February 4th, 2019
Most Recent 1 Star Reviews
8 Customer Reviews Written Overall
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
Constellation Uncooperative Customer Service
| I have used various utility services to purchase energy supplies for many years and have never encountered a company to automatically renew my subscription to their program after my program period has expired. However Constellation does. After my 3 years was up with Constellation I found another service at a much lower cost so I set up a subscription with a new company. To my surprise I received a notice that since I chose another service Constellation sent me a notice that they were charging me a $25 fee because I enrolled with another company after my 3 years were up. I contracted Constellation's Customer Service department and they refused to drop that fee. Please be VERY cautious when considering Constellation! I will never deal with them again! | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Unhappy Former Customer
from
Fremont, OH
on
December 2nd, 2021
How Irritating Can You Get?
| From the moment I signed on with Constellation, I was barraged with constant emails, phone calls, and snail mail to get me to do install their junk stuff, promote them to my friends and relatives, and just being a general nuance. I told one of their staff that if they don't leave me alone, I going to cancel with them choose someone else even if it means higher rates. That finally stopped the ongoing irritations. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
I Don't Want Your Stupid Stuff
from
Xenia, OH
on
May 18th, 2021
Not provided as promised
| Sign up for a 3 year plan at what I thought was a fantastic rate .Was suppose to go into effect in March Just got bill and found that it was not switched. Now I have to call and be aggravated and find out what happened. Why bother sending email and conformation letters regarding the plan | |||
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| Order Experience | |
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| Likely to recommend |
—
Aggravated
from
Aurora, OH
on
March 30th, 2021
Billed almost double
| Since change, my billed almost double in price. There was no saving, just increase. Looking for another company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cherie C Naylor
from
Cleveland, OH
on
January 4th, 2021
Never got to use them. Bandits
| Tomorrow Energy is still on my Duke bill and they are changing the rate every month: Low was 0.059 and high was 0.140.Trying to find out why. Who regulates this PCU and how do I get rid of these thieves. We are retired and on a fixed budget and this hurts. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bandits
from
Hamilton, OH
on
January 18th, 2020
Wanted to go back to our orginal provider
| We did not realize our city we live in went into a contract with this company and how we found out was getting our first bill which was way higher then we had been paying before. I have made more phone calls then i care to say and even have an email from rosa a supervisor telling me i had been removed from the program and back too my orginal electric company. Got another bill with even more charges from them and literally called customer service again to have an agent laugh i dont think its funny in any way. This issue was suppose to have been resolved already but of course its not. Horrible customer service... Im following the steps and my next step is the bbb on this company. You better stick with aep guys this company here is a joke! | |||
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| Order Experience | |
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| Likely to recommend |
—
William Brewer
from
Reynoldsburg, OH
on
September 3rd, 2019
Expensive
| Wayyy to expensive! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marissa
from
Cleveland, OH
on
April 12th, 2019
Door to Door employee RUDE and Obnoxious
|
Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude. NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue. I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door. |
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| Plans & Pricing | |
| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Rude & Obnoxious
from
Cleveland, OH
on
October 16th, 2018
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