The best review categories for Constellation are the order experience, with an average of 3.9 stars, and their billing & account management system, with an average of 3.9 stars.
OH Energy Ratings's Gold Tier Providers are the best of the best in Ohio electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Ohio electric market.
Recent Good Review from Christine
Christine
| Easy experience in switching carriers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christine
from
Painesville, OH
on
December 22nd, 2022
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Christine
| Easy experience in switching carriers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christine
from
Painesville, OH
on
December 22nd, 2022
Glad I changed
| Cut my bill in half. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brian
from
Oregonia, OH
on
December 16th, 2022
Constellation was an outstanding supplier.
| I found that Constellation did everything they said they would do. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Constellation
from
Cleveland, OH
on
October 30th, 2022
Energy Provider Selection
| Selecting a provider was virtually seamless for Electricity. You choose your plan, go through entering the info, submit, and wait to hear back. You get a confirmation from both Constellation and your supplier to confirm your selection. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ease Of Selection
from
West Chester, OH
on
August 10th, 2022
New customer
| Liked the price they offered. Customer Service was professional and friendly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Theresa
from
Canal Fulton, OH
on
July 11th, 2022
Best rate!
| I just received my first bill after signing with Constellation. I was very pleased with the lower bill. Signing with them was very easy. I got a fixed rate for 3 years. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JAG
from
Fort Recovery, OH
on
July 9th, 2022
Huge Savings
|
Huge difference in our bill! From almost $180 to less than $130 |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TGruver
from
Middletown, OH
on
May 7th, 2022
Great company
| We just switched about 2mos. ago. We don't have any complaints and so far the experience has been good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Susan Werner
from
Broadview Heights, OH
on
January 30th, 2022
Constellation
| I chose the best term and the most competitive rate! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul/Tiffany Dilley
from
Mansfield, OH
on
December 30th, 2021
Will be renewing contract.
| I really like how you keep customer's informed of their usage. Thanks | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Eva
from
Columbus, OH
on
December 12th, 2021
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Smooth transition
| Switching over was easy and the new plan will keep costs under control | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Amharts
from
Dayton, OH
on
November 7th, 2022
Some savings
| Constellation provides straight forward savings without an Early Termination fee. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gerry R
from
Stow, OH
on
November 7th, 2022
Good choice
| Much lower rates than we were paying. Easy to switch | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CG
from
Dayton, OH
on
October 5th, 2022
Initial review
| Too early to tell but rates are comparable to others | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pat
from
Dayton, OH
on
August 7th, 2022
Good service
| Had no problems with any part of the order process other than length of time to complete my order | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frank
from
Dayton, OH
on
July 18th, 2022
Friendly, helpful people.
| When I had questions and when I told them I was considering changing my plan, everyone was still super nice and friendly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nancy V
from
Northfield, OH
on
February 17th, 2022
Switching to Constellation from Energy Harbor
| Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dan Scott
from
Ashland, OH
on
January 5th, 2022
New customer review
| I shopped around till I found the best rate! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James Stewart
from
Springfield, OH
on
October 9th, 2021
Electricity
| Conversion went smoothly and I savemoney | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Margaret Berold
from
Mason, OH
on
August 3rd, 2021
Easy to work with.
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kelly
from
Lewisburg, OH
on
April 5th, 2021
Most Recent 3 Star Reviews
5 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Review
| I got this before I got my 1st bill | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
?
from
Dayton, OH
on
August 18th, 2022
Higher priced
| Think AEP has a lower rate with the same terms | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James
from
Lima, OH
on
May 2nd, 2022
In different
| Easy to sign up on line have not had any human interaction as of this time. Only been a customer for about one month - seemed like it took a while to become a customer after signing up. A much better rate than my previous gas supplier. Time will tell - invite me several months from now to do another review. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dave
from
Ashtabula, OH
on
February 17th, 2022
No issues
| We had no issues switching or issues with billing so never had to call customer service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ne Ohio
from
Akron, OH
on
March 13th, 2021
Still getting electricity
| Just effective this month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Whiz
from
Canfield, OH
on
July 21st, 2020
Most Recent 2 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Customer No Service!
|
Constellation sent letter thanking me for my request for level billing.
I did not order that. Tried calling their customer service number for the last 3 weeks at various times during the day. You remain on hold listening to messages about how important your call is to them. After several calls remaining on hold for 35 mins. I was cut off. Exactly the same cut off time waiting on 7 calls to them. Ive sent requests for change back to actual usage billing online 3 times in the last 2 months. Recording says you can send email. Tried that, no response. Promised gift card after first 3 months of service for signing up for their electric service. Still waiting. They were the lowest cost electricity provider. Once you sign up they are gone. Promotional gift cards are promises with no delivery, |
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| Plans & Pricing | |
| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Art
from
Troy, OH
on
January 13th, 2023
Issues being an AEP Ohio Customer
| It is time for me to sign up for a new electric supplier. I found a great rate at Constellation for 36 months. I tried to sign up on line, and kept getting an error code. I called in and spoke to a rep, who told me that since my SDI started with "000" I was not an AEP Ohio customer, I was actually with AEP Columbus Southern Power, which changed my rate from .549 to .579...pennies, I know however I was concerned that there would be issues with my bill because I knew I was, in fact an AEP Ohio customer (have been for 13 years...in the same residence). So I called AEP to verify with my name, address, account number, etc that I was indeed an AEP Ohio customer, and she says "Yes, you are definitely our customer". So I called Constellation again, trying to let them know I got verification that I was an AEP Ohio customer. Due to an error in their system, they cannot process me that way, they "have to process me as AEP Columbus Southern Power". I told the supervisor, George, that there must be an error in their system, and that I could not go forward with setting up my account because I was lacking faith in their system. I returned to the PUCO website and went to the next lowest price, which was .579 with Direct Energy, entered the same information that I gave Constellation (name, address, SDI, AEP Ohio) and the order was processed in less than a minute. Frustrating to know I wasted so much time today TRYING to give someone my business...but I wanted to put it in writing that you all need to check your system...it's wrong! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
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| Likely to recommend |
—
#outgoesthelights
from
Columbus, OH
on
February 5th, 2019
Constellation
| Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jan
from
Beachwood, OH
on
February 4th, 2019
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Bad customer service
| Been on hold with your company for 4 hours 3 different numbers. Just to join Trumbull Co. Aggregate. Shameful your company is our only choice | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gm
from
Mineral Ridge, OH
on
January 30th, 2023
Change in price of electric
| The day I signed up the rate was 5.99, The price they gave me was 8.49. I talked to them about it and they said that they couldn't find the rate that I claimed was listed on July 18 or 19. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
N Fox
from
Mansfield, OH
on
September 21st, 2022
Too early to review
| It has been 2 months since I signed up with Constellation as my natural gas provider. The actual switch did not occur until 27 July and I have yet seen an invoice from Center Point with Constellation on the invoice. Meanwhile, Constellation has enrolled me in their reward point program as invoices catch up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tim Ringler
from
Springboro, OH
on
August 21st, 2022
They disregard rejection
| My daughter expressed interest in changing the constellation but the electric is in my name so she gave them my email address and after being prompted many times to complete registration and not doing so, they went ahead and subscribed me. Their prices are so much higher than others available I would never have chosen them but they moved forward without my consent. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lindy58
from
Mansfield, OH
on
July 19th, 2022
Bad sign up day
| Signed up on line,received a phone call welcoming me and went over my info.was told it would take a while to take affect.receieved at least 4 follow up calls that billing no.from my current provider was not correct.I gave them the info.every time,and ended up getting additional calls about the same thing,so I told them how many times that same account number was given without success so just cancel my sign up.this went on for weeks that they would call me with the same problem. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sign Up Problem
from
Loveland, OH
on
July 8th, 2022
Terrible
| So, I signed up in April, then come June I get a letter that they had my account number wrong, which I don't know how I could mess that up if I am looking at my bill when I enter it.... but anyways. I call to fix the issue, now after the rates went up I have to sign up for their services again at the current rate. Such a rip..... I signed up for a 5.9 rate in April, signed the contract. Then get this BS and have to sign up for the new rate of .94.... Tell me that doesn't sound fishy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LSD2014
from
Dayton, OH
on
July 7th, 2022
Constellation Uncooperative Customer Service
| I have used various utility services to purchase energy supplies for many years and have never encountered a company to automatically renew my subscription to their program after my program period has expired. However Constellation does. After my 3 years was up with Constellation I found another service at a much lower cost so I set up a subscription with a new company. To my surprise I received a notice that since I chose another service Constellation sent me a notice that they were charging me a $25 fee because I enrolled with another company after my 3 years were up. I contracted Constellation's Customer Service department and they refused to drop that fee. Please be VERY cautious when considering Constellation! I will never deal with them again! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Unhappy Former Customer
from
Fremont, OH
on
December 2nd, 2021
How Irritating Can You Get?
| From the moment I signed on with Constellation, I was barraged with constant emails, phone calls, and snail mail to get me to do install their junk stuff, promote them to my friends and relatives, and just being a general nuance. I told one of their staff that if they don't leave me alone, I going to cancel with them choose someone else even if it means higher rates. That finally stopped the ongoing irritations. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
I Don't Want Your Stupid Stuff
from
Xenia, OH
on
May 18th, 2021
Not provided as promised
| Sign up for a 3 year plan at what I thought was a fantastic rate .Was suppose to go into effect in March Just got bill and found that it was not switched. Now I have to call and be aggravated and find out what happened. Why bother sending email and conformation letters regarding the plan | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Aggravated
from
Aurora, OH
on
March 30th, 2021
Billed almost double
| Since change, my billed almost double in price. There was no saving, just increase. Looking for another company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cherie C Naylor
from
Cleveland, OH
on
January 4th, 2021
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© 2023 OH Energy Ratings — Rates as of
