Our Grading of Discount Power Inc.
Customer Reviews of Discount Power Inc.
1-2 Star Reviews: 1 (100%)
Signed up online with Discount Power since rates were competitive. Received an email back requesting ID and even mentioned a deposit which I haven't had to do in 20 years. Emailed a copy of my drivers license to the email provided. Called on the next day and spoke with a rep (Alejandro). Asked if account is setup or if I need to cancel my previous service? He said account is setup and they would issue cancellation to my previous service. I was able to setup my online login and received a confirmation email that I was setup. Thought all was good until a little over a month later I receive a huge bill from my previous provider since I have been switched to a variable rate. I called up Discount Power asking what happened? They said they never received my ID and after 30 days, account closed. I asked why they told me my account was setup and good to go when I called and asked? Then I asked why they didn't contact me if there was an issue as they have my address, phone and email? They show they sent an email. When they repeated it, it wasn't my email address! Asked why they didn't call or send a letter and he couldn't provide an answer. Asked to speak to a supervisor and spoke with Robert. Went through the same confirmation of info and no resolution offered other than asking if I wanted to be transferred to the enrollment department. No thank you, want my deposit back. Worst electricity provider sign up I have ever experienced. I would be embarrassed to work for Discount Power!
Discount Power Inc. News
Discount Power Inc. FAQs
Where can I order Discount Power Inc. electricity?
Discount Power Inc. does not have any electricity plans
Where can I order Discount Power Inc. natural gas?
Discount Power Inc. does not have any natural gas plans
What do customers think about Discount Power Inc.?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Discount Power Inc. customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
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