Customer Reviews for CleanSky Energy

Customer service Joel was extremely helpful and explained the confusing costs to renew my contract at a lower price that was much better for me. THANK YOU JOEL.

When my renewal notice arrived in my e-mail, I immediately contacted CleanSky to ask about rates with the purpose of renewing my contract. I was informed of all the prices available to be able to make my decision. The overall experience was smooth and very pleasant. I highly recommend CleanSky. georgeta schwartz

Happy to know that my bill will be lowered

Everything seemed easy and open and transparent...looking forward to more good experiences from this opportunity

Professional and courteous, helpful customer service

Joshua was extremely professional and he went over and above to get me back on track with Clean Energy. Thank you so much and keep up your excellent work in a world of machines,

I was happy for the promotion and the reduced rates offered to me. Thanks

Renewed my utilities with Karla today. She is very friendly, knowledgeable and helpful. She was able to answer all my questions also.

It was great they were kind an respectful

Great team. Very knowledgable

I called in to switch suppliers and my agent Rovis (didn't catch the last name) did an excellent job of helping me out. He explained everything very well and was generally pleasant to deal with. A1 service

I was contacted by CleanSky Energy and the young lady was very polite and thorough in her presentation and I looked at my electric and gas services and rates and decided on CleanSky. So far I am very pleased. My electric bill is half what it was and haven't received a gas bill yet, but I know that I will be equally pleased with it.

Since folks can shop for other power and gas providers on the PUCO website, its the right decision to go with 100% renewable/green whenever you have the option.

My account was switched over to Titan Gas and Power and I was furious! I never signed up for them. I called as soon as I realized and found out that my account was rolled over by the electric company and NOT Titan. The utility does this when you are on the consumer plan? Titan gave me the choice to officially sign with them or to go to some one else. They even let me know the prices of thier competition. I received a letter from the utility a few days later explaining what happened. I decided to stay with Titan. The rate is lower and they were so nice to explain what happened.

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At first I was really upset that my rate went up. I contacted Titan and spoke to a young lady named Shay. She took the time to explain to me what happened. It was my fault, I let my contract expire and that is why my rate went up. Titan was able to get me a rate that was close to what I had before.

We decided to switch to Titan Gas And Power when we moved in May of 2017 and we are extremely pleased with our choice. Their online customer service is excellent. Their rates are awesome compared to our previous supplier. Now our bill is $125 in the summer as opposed to nearly $300!!! Customer service has been easy to work with as well you can call or email. We have called 3 times. First to set up the account, Second to add a location and Third for a quick billing question, and they are always polite. So far, we are very happy with Titan Gas And Power and how easy it is to work with him. I recommend them.

YES

At first I was only going to do a 1 star review but, after speaking with an agent, they were able to correct my rate and renew me at an even better one. Big thanks to Shay for fixing my account. She took the time to explain to me what happened. 5 stars

We have been with Titan for a few years now and never had an issue. Today we renewed our contract for a rate that is even lower than what we had. I spoke with Jessica on the phone and she was extremly helpful. I'm shocked to see all of these reviews.

My experience has been great and my rates are reduced and reasonable

Very informative

I have just enrolled with CleanSky Energy. I love Im doing something for cleaner air! Great information about changing plans. Customer service is great! I bundled with my electric and Im hoping for a difference on my bills!

DO NOT USE THEM.

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When they switch from Titan to CleanSky, things got weird.

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But i also never got a notice that there was a change of hands either or what my new rates would be.

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So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.

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You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.

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Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them.

Had Titan for a 1 year contract. Competitive prices. Satisfied with service. When contract expired, I intended to just continue having Titan supply our electric. However, I noticed the generation and transmission portion of my bill suddenly more than doubled, went from 5.8 cents/KWh to 12.25 cents/KWh. I called and found if I sign up for another year it drops back to 5.79 cents/KWh, which I did. However now I am saddled with a couple of months of significantly higher charges until the new contract takes effect. This is the kind of thing that just frustrates me to no end. At no time was I made aware that the price more than doubles on a monthly basis until I realized my bill was unusually high for this time of year. Remember, business goes where it's invited, and stays where it's well treated. Titan, if you want to retain customers you must treat them better than this.

A door-to-door sales rep for Clean Sky came to me and persuaded me to switch. She was personable and helpful but employed high pressure tactics and capitalized on my confusion about the energy choice program. I have rescinded!

While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage!

This is an absolute scam. The ladies that came to our door told my husband and I that we pay like 14-16 cents per KW with Ohio Edison, and if we switch to their company we would only have to pay 5 cents per KW.

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Which is the literal OPPOSITE of what we are currently dealing with now, so they lied straight to our faces acting as if they were doing us a favor.

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My bill is more than double. It is the highest it has ever been at this residence and there is absolutely no reason for it. We were also just told that we are stuck until April, due to a contract.

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All in all, 0/5 stars.

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With that being said, I HIGHLY recommend just sticking with Ohio Edison, customer service helped set us up with a more affordable payment plan until the contract is up.

I told one Cleansky caller to remove me from their calling list. They keep calling from multiple phone numbers so blocking doesn't work.

I was a customer on a fixed rate plan. When that plan expired my rate per thousand cubic feet nearly tripled. When I noticed the increase I shopped around, found a better rate and changed suppliers. After that, the calls started, and even after I said that I had already changed suppliers, they kept calling. After several weeks I finally answered another, which only made me angry. They wanted to offer me a new, lower rate. I know two things, 1) had I not noticed the rate increase CleanSky would have gladly let me continue paying that higher rate for months on end (I noticed it after 2 or 3 months) without an offer of a better rate and 2) had CleanSky contacted me prior to my contract expiring and put 1/4 of the effort they have invested in trying to get me back into offering me a better rate than the gouge-your-eyes-out rate they bumped me up to I would still be a CleanSky customer. Their tactics are underhanded and I won't do business with them again.

I was signed up under false pretenses then left on hold for nearr30 minutes before I even talked to customer service to cancel and then I still got billed AFTER I cancelled

The rep came to my door and tried to get me to believe he was from my apt complex. Said he was comparing usage. Filled out forms on his phone then wanted me to authorize. I took the time to read the fine print and realized he was getting me to switch providers. I had repeatedly stated that I had just switched to a provider, but he kept saying vague things about AES. I refused to authorize and shut the door on him. I will NEVER go with this company! Dishonesty and deceitfulness are deal breakers!

Constantly calling from multiple numbers even though I have asked repeatedly to be removed from their calling list. It's to the point of harassment.

Not Happy At All. My Bill Jumped from 147 last month To 288 this month.High Way Robbery For A One Bedroom Apartment.I Will Be Canceling

I have been asking for over 6 months to be removed from their calling list. Then they call me again today I went off. I block their phone number and then they come up with another phone number to call from if I receive one more call from CleanSky Energy I will file Phone harassment charges. I'm Done

Dominion Energy Ohio included these Buffoons as a participating supplier for Customers enrolled in their Energy Choice program. When I received my most recent bill dated December 6, 2021, the shock I endured from this obvious error made by a disgruntled employee banging keys in accounting, I damn near fell out of my chair. My bill had doubled the previous months dollar total, but reflected only a ma art of the morning, it became obvious Clean Sky energy should never have been considered a viable supplier by Dominion Energy. Clean Sky increased my cost per MCF a staggering 52.05% over the rate I was charged at the beginning of 2021 and the total fees Clean Sky Energy invoiced on my last statement had a dollar amount for their portion alone, greater than my monthly invoice totals from April thru November 2021. These included Dominion and Clean Sky racketeering's collective fees. There can be no justification or feasible explanation for what I found so in closing I would urge those enrolled in Dominion Energy Ohio's Energy Choice Programs to be vigilant in reviewing their Monthly Statements. Fortunately for me, this is the last invoice I'll receive from these Utility Buffoons negating their ability to darken my mailbox and taint my disposition for the day. God Bless

Why are they so expensive at least 3 times what I was paying?

This company is ridiculous and completely screws people! My electric bill jumped from $238 to $491! And $307 of that was for this supplier! Their reviews are terrible and it is clear why!

Ripped me off! Started me at a low rate, and then raised it to more than three times what the electric company would have been charging me for many months! They over charged me thousands of dollars over time. Deceptive and untrustworthy company taking advantage of busy people! Don't go with them!

Charged more than double what my local energy provider offers as soon as they could make it a variable rate. Scumbags

I read all these reviews and exactly same thing happened to my father's bill. Jacked the price up and no calls. They take advantage of people

I have been trying to get an answer since December 19th, as to why Clean Sky Energy was on our AEP bill, especially since I was told they were charging me 3x the AEP rate. After many calls, each time in which I was told they would check and call me back within 24 - 48 hours (never happened). Their first response was "we have the phone call on record and will pull it". (never happened). After this response to my call, their next responses to my several calls were "the department that handles this hasn't responded to our request and we will have to "accelerate the request", we will call you back within 24-48 hours (never happened). Then their responses to my calls were "we will call you back by the end of the day" (I waited at home all day, never happened). Then their responses were we can't find the phone call. It's been too long and we don't keep them that long. After negotiating a refund (not near enough but I accepted it), I was told I would have a check within 7 - 14 days (never happened). It has now been 21 days and no check and when I e-mailed the lady that relayed the agreement info to me she said she would have to e-mail the department that takes care of the checks and would e-mail me back when she heard from them. It's been 3 days and no response. How long does it take to find out if and when a check has been mailed. It's just the same stall tactic hoping I will give up.

When your service is up and you dont renew your electric service your bill will double. They will not notify or call. Please do yourself a favor and do not use this company. It will cost you hundreds.

After getting the Regulatory Body that governs Ohio Utilties involved, Titan Gas & Power re-rated the amount charged for electricity the final month of my contract. Between the time my contract ended with TG & P and the new contract began I entered a Varible Rate. TG&P took advantage and attempted to gouge me for alot of money. My rate was increased by 100+%. Anyway, due to confusion, I failed to pay my final bill. I assume responsibility for the final bill but TG&P turned me over to a collection agency without ever contacting me. I don't recommend contracting with TG&P.

I was on a fixed rate of 0.0507 kwh for 12 mo. after the contract was up Titan raised my rate to 0.13815 kwh. I was forced to pay that rate for 2 mo. before I could get my Supplier to switch to a new one.

Titan claims to have alerted me to a contract expiration but I don't believe they did. But, in any case, when my electric contract expired they tripled my rate from about $.05 to over $.16 per Kilowatt hour and added a monthly charge. By the time I noticed it, these price gougers had cost me several hundred dollars more than I should have been charged and, naturally, their policy won't allow them to make it right.

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There are plenty of good suppliers out there who treat their customers fairly so choose one of them. Avoid doing business with Titan its shabby business practices. Don't reward these petty crooks with your business. Go elsewhere!

After canceling service with no mention of a cancellation fee the charged $310 and sent it to collection just a very deceptive company. Ps rated are horrible after your first year. Say nooooo....

My service contract was up and bill over doubled I called to cancel service and they never canceled it claiming that I didn't call to cancel and refused to make it right. Terrible company please if anyone interested in titan don't

They claim that they have sent letter for renewal which I never received. I called to cancel service they claim I never called to cancel service and instead of 6 cents I was charged 16 cents which tripled my gas bill and would not make it right this company needs to be shut down.

Was on a 12 month contract for electric service. The contract expired and without informing me they increased their rate to $.15.17 per KWH. Since they have my address why didn't they contact me? They said they called and were hung up on. Do you know how many robo calls about gas and electric we get every week? They should have emailed or written me to say the contract had expired and the month to month rate would be the 15.17 rate but no they billed at the higher rate. Very poor business practice. I cancelled their service today!

They gave us a descent rate for a one year contract. Then when our contract expired the increased our rate over double. They do not let you know this or give you a chance to sign a new contract. This is by far the worst electric supplier we have ever had.

Had no idea contract was over until I was billed twice as much for electric used. Criminal actions and I hope whom ever does this to anyone is aware that the have a place waiting in hell for them! No excuse for this way of conducting business period

BEWARE !!!! When your contract runs out they will double your current bill ,So beware of when your contract runs out ,,or you will be sorry !!!

These people convinced my elderly mother over the phone that she "qualified" for lower payments and they could save her money on her bills. She switched and the past few months her bills are double what she normally paid. She lives on a fixed income. She spoke with her regular provider and found out what her real usage was and called Titan to complain. The told her they would refund her "only 2 months back" and she should see a deposit in her account. I told her to tell the bank to Flag any auto payments from Titan in the future. If money is not refunded we will go to the attorney generals office to file a report.

This company is less than reputable.

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After I moved my service to them I received several phone calls which were to complete my service transfer.

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It was bs. They were attempts to alter my contract.