SmartEnergy -- Profile Analysis

Never use the company Smart Energy. I did that last year because I was told that I would be charges for my electricity under a fixed rate. Never got a welcome package with all information, never got a renewal notification in the mail in January they "supposedly" sent. I have been in the phone all week with them because I stopped my services with them on July 13, only to find out they were still charging me because I stopped my services with them four days into a new billing cycle. I just asked for a reimbursement, not even a total one. Just 75 percent. I just called and again asked to be reimbursed, and I was ask if I was going to reimburse them for the electricity that I used!!! This is customer service?????

Will never trust anything they have to say. Was promised a $100 gift card after 6 months of service. Got the run around and never received card. Talked into continuing for one more month to get the card. My bill was tripled this month and never got the card. Called twice to cancel, finally called my electric company. I had to go through the electric company to finally get them off my bill.

I believe this is the same Co. who has a failed history in the phone business. I refused to go with them even though my town did. They love to send out "scare static" letters!! 0These people are corporate scum

I signed up for lower rate and 12th month electricity free advertisement.
After I mailed my billing copy, no response.
Approached them may different ways, email, leaving comment, no response.
Don't fall for it.

This company allowed someone who is not listed as an authorized representative for myself or my electrician bill to make changes to my account WITHOUT verifying they were allowed to make changes. My landlord thought they were being helpful in order to get $100 gift card they assumed would be credited to my electric bill. They did not realize they were changing my generation supplier! This company makes ZERO effort to ensure they aren't committing fraudulent acts. Thankfully there was no cancelation fee. They sent the postcard about the $100 gift card to my LANDLORD!!! It wasn't even sent to the service address & yet they still allowed changes to be made. Next is a complaint to the BBB!!!

I signed up for their services and was told I would get a gift card. I called them when the 6 months was up. I called to get my gift card. They made me jump through some more hoops a few months ago. I never got my gift card. I feel like II was used and very disgusted with this business and they lied tp people. How can this be right?