SmartEnergy Customer Reviews

We've been collecting customer reviews for SmartEnergy so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our SmartEnergy Ratings page.

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SmartEnergy's Customer Reviews Summary

SmartEnergy Scores and Ratings:

OH Energy Ratings Overall Score for SmartEnergy

2.0 / 5

SmartEnergy Reviews

28 Reviews for SmartEnergy

28

total reviews

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Does SmartEnergy take reviews seriously?

SmartEnergy has an average user review of 1.0 / 5.0 stars; they respond to 100% of their customer's reviews.

How do I leave a review for SmartEnergy?

At OH Energy Ratings you will find one of the most straightforward, comprehensive, and longest-running SmartEnergy customer review communities around. With 8 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a SmartEnergy customer and would like to make yourself heard, then you are welcome to leave a review on our SmartEnergy Customer Reviews Page.



Overall Rating
Fraudulant
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They hike their prices every month and take advantage of consumers and charge whatever they want. The charges never go down and it gets worse with each month and it is rough on seniors on fixed incomes who have budgets and have to keep paying extra each month. which isn't right.

Dissatisfied from Centerburg, OH on July 21st, 2022
Overall Rating
Overcharged
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They didn't give me any notice and doubled my bill. Don't sign up with them. Very unhappy with them

Robin from Cincinnati, OH on July 21st, 2022
Overall Rating
BE AWARE!!!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

SMART ENERGY LURES YOUIN WITH A GIFT CARD, THEN THEN SCREW YOU OVER IN THE END!!!!!!! I WAS NOT AWARE THAT MY CONTRACT ENDED-THEY DID NOT NOTIFY ME BUT THE INCREASED MY BILLING AMOUNT PER USGAGE FOR ASTRONOMICALLY HIGH IT MAD ME CRY.... MY BILL WAS $720.00 FOR ONE MONTH, THEN WHEN I CANCELLED THEM MY NEXT BILL WAS $620.00 EVEN THOUGH I STOPPED USING ALOT OF ELECTRICITY. THYE TOLD ME I WAS OUT OF CONTRACT SO THEY COULD CHARGE ME AS MUCH AS THEY WANTED AND ACCORDING TO FIRST ENERGY THATS RIGHT!!!! BUYER BEWARE!!!! THEY GOUG YOU SO BAD IT IS NOT FAIR!!!!!


BEWARE!!!!! I HATE THEM.... I CANT AFFORD THESE HIGH PRICES!!!! REALLY...WHO DO THEY THINK THEY ARE????

DONT GET INVOLVED W THEM from Broadview Heights, OH on July 20th, 2022
Overall Rating
Mislead
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The company did not properly identify themselves as I thought I was signing with... they mislead me and my bill is a ripoff..

Jimmy from Findlay, OH on July 5th, 2022
Overall Rating
Ridiculous
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It started out ok and then our bill jumped to over 200.00. We called first energy and they sd they were charging us quadruple the regular price. Drop this company ASAp

Anita from Marion, OH on June 30th, 2022
Overall Rating
My rates went up over 400%
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

My Rates went up over 400% and the customer service agent tried to tell me it was because of my usage. Granted, my usage went up too but the rep blatantly lied about the rates, telling me a low rate when I was looking at the .25kwh.Thats just criminal

They Fleeced Me from Lewis Center, OH on June 28th, 2022
Overall Rating
Do not use them!! Especially in Ohio
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Extremely shady company. They enrolled me on a variable plan after 6 months. I never signed up for it. Got an electric bill for over 525 dollars and 400 dollars was this companies carrier charge. Never received gift card of 100 dollars. Takes over a month to cancel them. DO NOT USE THIS COMPANY!!!

Customer In Ohio from Minford, OH on June 20th, 2022
Overall Rating
Horrible company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This is a rip off. Run. The cancellation for this company takes 1 to 2 months in which Smart Energy can still charge you for those 2 months. Can you say Rip off. They get you by telling you that at the end of your 6 month trial you'll receive a $100 visa gift card. All lies. They send you a post card of a gift card then ask you to do too much for it. Don't do it. Research for yourself before signing up. Its a battle trying to cancel.

K Tolliver from Cleveland, OH on December 28th, 2020