Major Energy Customer Reviews (Updated April 2025)

Updated as of April 07, 2025

The best review categories for Major Energy are their plans and pricing, with an average of 1.8 stars, and the order experience, with an average of 1.8 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from ted

New customer

Great company did exatly what they said in a timely manner and cut my biil by 40%

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ted from Novelty, OH on April 5th, 2023

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

New customer

Great company did exatly what they said in a timely manner and cut my biil by 40%

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ted from Novelty, OH on April 5th, 2023

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Waited until the last minute to back out and stuck us with double the cost.

Scam company. Accepted us into the Ohio Choice Program then right before our service was to start they backed out. Now we are stuck with double the electric bills for 2 months. These guys are garbage and should not be in business.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim M from Wellsville, OH on February 14th, 2024

Such a scam... avoid!!!

This company is a MAJOR SCAM!!! Do not enroll in energy services with them
They will offer you a flat rate "intro offer" to entice you, and then cancel your service 1 month in. This is ridiculous. They then offer you way more expensive variable rates, classic bait and switch scam.
Customer service will not be able to explain to you why they cancelled. They will mess with you, put you on hold for minutes and not come up with any additional information. They just want you to hang up. They are clueless and awful at their job.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— DB from Columbus, OH on February 13th, 2024

Scam

This was a scam he basically tricked me saying I would be gitting a $300 visa card ..but me no knowing I fell for it until I told some one else about the rebate and was told it's a scam this should be illegal and I will be reporting this to the p.u.c.o asap

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Angela from Cleveland, OH on November 15th, 2022

Scam

This company makes a habit of offering a very low rate 'evergreen' plan. Evergreen means they will adjust their prices based on the market as they see fit. Read their BBB page to see the numerous accounts reporting the same scam. They will jack the price (for me, it was 20x the competition) and then retroactively back charge your account for several months to account for the energy cost change. I was hit with a charge totaling nearly $1500 for the previous 3 months one week before another nearly $500 charge for the upcoming month. To make matters worse, the process of transitioning between energy providers can take several months. So, I will be hit with two more $500 bills before I am transitioned to my new energy provider (which should amount to under $100 per billing cycle). This company ripped me off for nearly $3000 dollars. Their call center was an overseas company that seemed to have a script for handling my exact complaint. It is a shame that these predatory practices are allowed to continue.