We currently recommend natural gas plans from CenterPoint Energy Services, Constellation and Santanna Energy Services

Terrible customer service

(1 / 5)

  Do not do business with them. I signed up for a fixed six month plan , which went as planned. However, once the plan went over the six months they raised their price by 87%. When I signed up with them they said their variable rate after the plan ends would be slightly higher than the fixed rate (that was a total lie). When I talked to customer service recently they again said their variable rate was slightly higher than their fixed rate. 87% increase is not a slight increase!! When pointed that out the customer service person had no idea how the variable rate works, could not even quote the variable rate. Talk to a supervisor and she had no idea how they bill their variable rate, too! They have a bunch of dopes running the company.

Buyer beware !
November 14th, 2018

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