All 1 Star Reviews

5 Customer Reviews Written Overall


Back to All Provision Power & Gas Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Rip off
Started ay 2.9 per. jumped to5.43,then 6.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Brockman Appl. from Fort Recovery, OH on April 21st, 2021
We are sorry to hear this. It does not appear that Provision is offering that rate and we would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
— Provision Power & Gas
Unacceptable
These people have been to my house 3 times and was extremely rude every single time. All three times was during the pandemic and not ONCE did they wear a mask! Then DEMANDED that I bring them
my bill so that they can review it and when I explained that I wasnt interested they wouldnt take no for an answer and the last time they were here my baby started crying so I explained to them that I had to go, they had a crappy remark. So tired of people thinking they can just come to my house and demand that I give them attention or demand they review my bills.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sarah from Toledo, OH on March 3rd, 2021
Hi - we sincerely apologize for your experience. This does not meet our quality standards, and it's our priority is to abide by and respect all social distancing and COVID protocols. Please contact us at 800-930-5427 so we can learn more about your experience to ensure it does not happen again. We hope to hear from you soon.

-Provision
— Provision Power & Gas
Don't use this company
This company is a RIP off. I have seen a higher bill since signing up. Canceled 2 months ago and still seeing on my bill with higher charges than my regular AEP bill.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Stay Far Away from Westerville, OH on February 6th, 2021
Appalling
The only experience I have with this company is their sales representative knocking on my door 30 minutes ago to try to get me to sign up... in the middle of a pandemic, during a stay-at-home order in Ohio. Appalling.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Alie from Westerville, OH on December 11th, 2020
Representative Rude
I just had a representative from Provision Gas stating she can save me money on my bill. If I just grab my bill and give her the account information. I stated that I am not interested, and she responds with a sarcastic attitude "how are you not interested in saving money and getting a lower rate"? Then she continued with the attitude and sarcastic comments.
I suggest your people that are representing your company to work on their customer service skills and their sales pitch. Very rude and if that is how they are going to be I have no interest in switching to that company!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Cheri L. from Greenville, OH on October 24th, 2018
We sincerely apologize for your experience -- this behavior doesn't reflect our core values. We are always reviewing our calls for quality assurance. Our goal is to ensure customers are provided with all options to meet their needs while experiencing great customer service. If we can still be of assistance, please give us a call 800-279-9023
— Provision Power & Gas


All Provision Power & Gas Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
VS. Vectren
12 Month Fixed Rate
12 month
Fixed Rate
$0.545 / ccf
Variable Rate
1 month
Variable Rate
$0.300 / ccf
30.1% under market rate
Compared to the current Vectren rate of $0.4290 / ccf