Billing Reviews


Billing Problems and Complaints (550 reviews)



You will never get the "sign in" $100 gift card

(2.6 / 5)

  the product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u...

Dio
July 20th, 2013

We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, well be sure to look into the issue for you.

Green Mountain Energy Responds September 12th, 2013
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Green Mountain Energy


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No paperless billing

(2.6 / 5)

  No paperless billing - from a supposed "energy
conscious" company. Average as far as
experience goes with any customer service type
things.

Anonymous
May 23rd, 2009

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Green Mountain Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions