Disconnect Fees and Problems (350 reviews)
Urgent: Service Interruption Without Notification From Xoom
“
This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter. ”
March 28th, 2025
Ohio Energy News:
AES and Duke PTC Rates Jump This Month
AEP Ohio Seeks Higher Distribution Rate
How HB15 Affects Ohio Electric Intro Plans
Shop Five Cheapest 12 Month Plans in Toledo
Easy And Cheap Memorial Day Cookout Ideas
Ohio Governor Signs HB 15
Duke Energy Hikes Your Price to Compare Rate June 1
How to Avoid High Priced Summer Electric Rates in Cincinnati
FirstEnergy Rate Request Raising Opposition
OH Energy Ratings Resources:
Therms, CCF and MCF Explained
Your Consumer Rights in Ohio
Ohio Electricity Stats
Ohio's Green Energy Requirements
Ohio Electricity Choice
Ohio Electricity Switching Rules
Understanding Your Toledo Edison Bill
Your First Energy Ohio Bill - How to read
How to read your Duke Energy Ohio Bill
Understanding Your Dayton Power and Light Bill
Understanding Your AEP Ohio Bill
Starting Electricity Service in Ohio
10 Quick Energy Saving Tips
High Bill? Here's what you can do
How We Score Providers
Why Use OH Energy Ratings