Disconnect Reviews

“  I was very disappointed by the customer service I received from Constellation Energy. Twenty-five minutes of waiting on hold only to speak with a representative who transfers to another person, another long and on and on it goes until they disconnected me. Three times this happened. Two hours wasted, so I emailed and no response for a week. Out-sourced help desk. Not worth their poor quality lack of service! ”

“  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”

“  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”

“  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”

“  Been customer for years with auto pay due to many military deployments. I received a disconnect notice today. After waiting on hold for 48 minutes, Michael, whom was not very cler told me the company moved and all the auto pay customers were kicked out the system. I asked to speak with a supervisor and was told they were not in the office. With all the fraud going on it is hard to believe a company of this size has moved and all auto pay customers are kicked out. I'm going to pay what I owe, I'm no longer going with auto pay and I'm looking or another provider. I guess long time customers don't matter. All I wanted was a clear legibly explanation and/ or speak with a supervisor. There was no apology for their mistake. I'm being taken for granted. ”