Charge/Fee Reviews

“  First, let me start with the positive. This company has good customer service. The reps are friendly and tried to help with the situation. As for their billing and pricing it is awful. The bill makes no sense. I set an account up for my mother's house and I get my service from Green Mountain, so I know what to look for on the bills. The issues with the bill are nothing compared to their pricing. They offer a low rate that DOES NOT INCLUDE charges for minimum use and add ons from the utility. So instead of getting a great deal as promised, I am paying more at my mother's house than my own. I complained to the BBB and the PUC against this company, but little happened as a result. STAY AWAY FROM THIS COMPANY! ”

“  Customer of 3 years. They sent me a
"disconnect notice" because of payments they
claim were missing from LAST YEAR. The
payments were made from my check card, and were
not returned, but they "don't know where they
went". I sent them documentation I made the
payments, as they requested, then they asked me
to send them a current bank statement showing
they didn't credit me anything this month.
WHAT? First, you write off something from last
year if you "can't find it and can't prove
where it went" That's your problem, not mine!
Then when I prove I made the payments, you
can't ask me for a bank statement just so you
can review my charges! When I told them I was
calling a lawyer because, they started clearing
it all up. After 3 days of this! Still in the
process, but will be cancelling my service at
the end of this contract for sure! ”

“  Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on. ”